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All 46 Des Moines hotels

Holiday Inn Hotel & Suites Des Moines - Northwest

3.0 of 5 Hotel   |   4800 Merle Hay Road, Des Moines, IA 50322
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Ranked #19 of 46 hotels in Des Moines
A recent review
4 of 5 stars reviewed 2 weeks ago
Matthew H Fort Dodge, Iowa, United States
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72 people have reviewed this hotel

Traveler rating
    15
    14
    24
    14
    5
See reviews for
20
7
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Fort Dodge, Iowa, United States
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an old hotel. It was remodeled when it changed from a Sheraton 4 Points back to a Holiday Inn several years ago. Over the last few visits I have noticed that various parts of the hotel have been getting updated. The prices charged at this property are lower than some and higher than some. But I would say... More

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Clarendon Hills, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this Holiday Inn about 6 times in total, so I have a good sense of the average stay. Please read my entire post to get the good and the bad, or skip to the bottom to review the shortlist of Pros and Cons. Overall, it's a decent hotel that's priced at a more affordable rate than... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Crag_Traveler, Thank you for sharing your feedback regarding your stay. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am delighted to read that you liked our comfortable bed and pillows. However, I regret the issues encountered with the level of cleanliness,... More

Monster Island
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had to make a last minute hotel reservation the weekend of Iowa State Fair, so my expectations were very low knowing I would be left with whatever room was on hand. I was pleasantly surprised at the layout of the room and thought it was very good value. Nice business desk with charging station, excellent big screen TV, and... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear kingughidorah, Thank you for staying with us and providing us with your valuable feedback. It is always our goal to provide convenient and world class service to our guests. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into so our team can take actions accordingly. Once... More

Iowa
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here last Friday night after a long day at the Iowa State Fair. We were greeted at the front desk with a smile and offer of assistance. We checked in and went to our room. The room was very clean and comfortable. The pillows were out of this world!! Wanted to purchase two of them when we checked... More

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Senior Contributor
44 reviews 44 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here in the spring with a couple of my children on a Saturday night. The front desk staff was nice and the room clean enough; however, the hotel was overrun with sports teams (looked to be elementary and secondary ages). I don't object to sports teams; however, the pool area was so incredibly loud that my elementary aged... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear MidwesternParent, Thank you for taking the time to express your thoughts and concerns. We are pleased you found our staff to be nice and the room clean. We would like to apologize for the challenges you had during your stay. Your feedback is very important to us as this continually helps us improve the facilities and guest services we... More

Peru, Illinois
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago

After being at Mayo Clinic for two weeks of testing for my daughter, this was not the way to end our trip. There was no sign for where to check in. Construction at hotel, very loud. No tub. Barely room to get in bathroom. Mattress springs broke. Bed sqeeked. Hot tub still broke. Wallpaper peeling. Mold. Mosquitos all in pool... More

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MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Chanin L, Thank you very much for your comments - I am very sorry you found some things lacking or not to your liking. While it is true we were doing some work on the property resurfacing some of our parking lot, we were very diligent to not begin prior to 9AM each morning I would be very happy... More

Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2014

We checked into the hotell thinking it looked really nice....but once we got to the room we changed our minds and checked back out. The cart we used for our luggage would not fit thru the door, and the door itself had a hard time closing. The bathroom fan didnt work...which later we were told that none of them did,... More

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MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Briansmom2014 Thank you very much for posting your comments. We do value and appreciate all feedback from our guests. Please allow me to share a little information with you that may not have been immediately apparent; Our guest bath exhaust fans are a central stack; meaning that all rooms on all five floors share the same exhaust fan which... More

Senior Contributor
35 reviews 35 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 20, 2014

The double queen rooms are a bit crowded but very clean with comfortable beds and pleasant decor. Sliding glass doors are sealed shut so no fresh air available but they provide good light and a feeling of openness. The attached restaurant was so convenient because we needed dinner and it was too hot to leave the dog in the car.... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear laurieann1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you... More

Austin, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Jackie and Phil where fantastic at check in and great with engaging in conversation. Phil checked me in and noticed my rival chain credit card and talked up the IHG credit card and why it is so great to have. I went and signed up later that night and since I now stay at many IHG properties because I loved... More

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Flossmoor, Illinois
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 18, 2014

We checked into this Holiday Inn expecting it to be as good as the other Holiday Inn "Express" we stayed at on our trip. It was a very dated hotel, rooms and did not have the complimentary breakfast. I could have lived with that, however, the shower curtain in room smelled of mold and there were two wads of gum... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear patpierce, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with... More

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Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Address: 4800 Merle Hay Road, Des Moines, IA 50322
Phone Number:
Location: United States > Iowa > Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Des Moines - Northwest 3*
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Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
Holiday Inn Hotel & Suites Des Moines - Northwest Iowa

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area until midnight! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 
Number of rooms
198

Questions & Answers

Questions? Get answers from Holiday Inn Hotel & Suites Des Moines - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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