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Holiday Inn Hotel & Suites Des Moines - Northwest

3.0 of 5
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4800 Merle Hay Road, Des Moines, IA 50322
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1 room 1 guest
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Holiday Inn Hotel & Suites Des Moines - Northwest
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94 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (94)
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    (22)
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Iowa City, Iowa
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here during the state fair and booked 2 rooms in advance. We called the day of check in to tell them it would be midnight before we arrived and when we arrived our rooms were ready and check in only took 3 minutes. We found the staff wonderful and the rooms clean and comfortable. We would definitely stay... More 

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Clinton, Iowa, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Was out there for convention. The rooms were fine. Bennigans was clean and food good. Staff showed no concern when carpet ramp got wet do to water leak. They was told about it but did nothing. My husband walk down on it and slipped when he stepped on marble floor. He hurt his knee. There was concern towards him. No... More 

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MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Cindy Y Thanks very much for posting your comments. I was pleased that you found the hotel to be clean and comfortable and you enjoyed dining in Bennigans. In so far as the issue in Bennigan's our adjusters have contacted you and are in the process of reviewing. Any further questions about that issue need to be directed to... More 

Milford, New Jersey
Level Contributor
140 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Definitely an older hotel that has undergone extensive remodeling. Good location, great staff and room was nice. Has a Bennigan's attached, which was a godsend after a 13 hour day on the road. Will consider staying there again.

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice clean, quiet room. Small fridge, but accommodating overall. Typical Holiday Inn experience that results in a friendly staff, clean atmosphere, and comfy bed. The Bennigan's attached to the hotel was a nice alternative to going out for dinner in a storm also.

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Osage, Iowa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Older hotel that has been remodeled. Beds were comfortable and nice bedding..white which I love..you know it's clean! Well stocked with plenty of towels. Dirty light switch in bathroom, hole in wall, funky smell on the 5th floor. Something gross and sticky on the carpet, our shoes kept sticking to it. Loud something on the 5th floor..perhaps air conditioner?..I'm not... More 

Was this review helpful? Yes 1
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Thank you very much for posting your comments. We appreciate and value all feedback. I am very pleased that you liked our remodel and found the hotel clean and comfortable. Yes we have recently undergone an extensive remodel and all of our guest rooms, corridors and public spaces have been 100% redone. We do have rooftop exhaust fans for the... More 

Mackinaw, Illinois
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 2, 2015

Loved the hotel. Room was recently renovated, elevators in need of updating. Bennigans Restaurant attached to hotel was excellent. Hadn't been to one in years and they didn't disappoint. Complimentary morning coffee available in the business center. Odd location but it worked. Will seek out this location on our next visit to Des Moines. Staff was very friendly and efficient!

Was this review helpful? Yes 1
West Saint Paul, Minnesota
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

We found this to be a very nice, comfortable, & clean hotel. The staff was very friendly and attentive. This doesn't surprise us as we usually find the IHG hotels above average. Would have preferred the complimentary breakfast instead of a discount at the nearby Brennighan's Restaurant. Overall we would recommend this hotel for a restful nights sleep.

Was this review helpful? Yes 2
Boulder, Colorado
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 12, 2015

Decently clean and updated, but far from great. The WiFi is lousy but at least the rooms have USB ports which is handy. TV's are newer but programming is mediocre. Sliding glass doors/mini-balcony access is locked, which make the rooms stuffy, and the AC/Heat unit is annoying like most cheaper hotels - on and off all night making sleeping and... More 

Was this review helpful? Yes 1
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear AEZ22, Thank you kindly for taking the time to post your comments. We look forward to feeback from our guests and find it most helpful. I am pleased you found the rooms clean and enjoyed the full room renovation which we recently completed in all of our rooms and suites; and especially enjoyed the easy access to the USB... More 

RHODE ISLAND
Level Contributor
1,216 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
4 of 5 stars Reviewed June 5, 2015

this is a very nice hotel with a great,caring staff. The restaurant is very good and a nice bar area. Not a long wait for check in and automatic check out was very helpful. the rooms were well kept and very clean. bathrooms were very good and the beds were comfy

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Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 15, 2015

Checked in with a very pleasant front desk crowd dealing with many people registering for a convention, and despite the amount of people, it was very quick and painless. The room was very clean and nice. We had a suite on the fifth floor and never heard a neighbor or had a problem. They offered a shuttle service to anywhere... More 

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