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Holiday Inn Hotel & Suites Des Moines - Northwest

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4800 Merle Hay Road, Des Moines, IA 50322
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Holiday Inn Hotel & Suites Des Moines - Northwest
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Holiday Inn Hotel & Suites Des Moines - Northwest
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80 reviews from our community

Traveler rating
    16
    17
    27
    15
    5
See reviews for
22
9
8
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (17)
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Omaha, Nebraska, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Had a great experience at the hotel. Bathroom was a little small but I was overall very pleased. My kids loved the very large indoor pool area and the Bennigans resturant attached to the hotel. Fitness room was really small and basically had no room for and strength training but cardio equipment was nice. Rooms are being remodeled but did... More 

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Illinois
Top Contributor
54 reviews 54 reviews
40 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a perfectly good night's sleep here during a mid-week stay for work. On check-in, the front desk attendant was prompt and immediately apologized as well for renovations under way. While it was obvious there was work being done, it did not intrude on my stay. I was put in a fifth floor room, nice and quiet at the... More 

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Sioux Falls
Top Contributor
62 reviews 62 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Lock on the door was broken. Shower did not work. Bed and furnishings were comfortable. Received an apology from manager for room conditions. Bed was comfortable and the room was clean. Lobby was nice and very roomy. Food was adequate. Great service for breakfast.

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MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jim 8117, Thanks very much for your comments - we value and appreciate all feedback. I am please you found the accommodations and furnishings clean an comfortable and had a restful nights sleep. Thanks also for the comment about your excellent service in our restaurant Bennigans., I am slightly perplexed however with your experience with the lock and shower,... More 

Contributor
17 reviews 17 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 10, 2015

Clean, safe and a little bit of construction happening while I was there. This is not a luxury hotel and does not pretend to be. Luxury hotels could learn a thing or two from this staff. Located conviently in the northern section of the Does Moines area.

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MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jim M Wow! Thanks so much for posting your comments. We very much appreciate all comments but yours were special. I have shared you comments and appreciation with the staff. And yes we are about 80% completed with renovation and try very hard not to have our guests inconvenienced. Thanks again and look forward to seeing you again. Warm... More 

Belleville, Wisconsin
Contributor
20 reviews 20 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 6, 2014

The lobby area is very nice but the experience goes down hill from there. The ballroom area is just off the lobby. There was a party of some sort going on with music. The music was so loud it was difficult to talk to the front desk. Our room was on the third floor and it was very quiet. The... More 

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MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jayne C Thank you for taking the time to post your comments. We sincerely appreciate your feedback. I am very happy to hear that you found your guest room clean, comfortable, and quiet. With regard to breakfast, the Holiday Inn full service hotels have a Breakfast Package rate that can be booked at a very reasonable price; generally less... More 

Hayward, WI
Top Contributor
105 reviews 105 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 22, 2014

Used Priceline and got a double for $74 plus tax. Good location, room was quiet. We had a small pet and informed the desk, but they neglected to inform me of the $20 pet fee. It wouldn't have made a difference, but would like to be informed at check-in, not check-out. There was pet damage in the room, but not... More 

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San Diego, California
Top Contributor
105 reviews 105 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed October 27, 2014

We ordered feather-free and got feathers. The air-conditioning was noisy and the front desk staff unhelpful. Not the best Holiday Inn I've stayed in. The plus was that it is close to the interstate ring route. Restaurants were within walking distance.

Was this review helpful? Yes 1
MikeH4Hol-Inn, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Panjshir_Phil, Thank you very much for taking the time to post your comments regarding your recent stay. I am pleased to hear that you enjoyed our location and the restaurant options available including our Bennigans Grille & Tavern, conveniently located in our hotel. As to your pillow question, Holiday Inn specifies the pillow type and offers two types of... More 

Minnetonka, Minnesota
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 1, 2014

We stayed here on the way to Ft. Riley. The staff were extremely nice, the hotel was very clean. The beds were comfortable. Location was awesome for what we needed. Would for sure stay here again. I did book off priceline - so got a great deal.

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Fort Dodge, Iowa, United States
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 19, 2014

This is an old hotel. It was remodeled when it changed from a Sheraton 4 Points back to a Holiday Inn several years ago. Over the last few visits I have noticed that various parts of the hotel have been getting updated. The prices charged at this property are lower than some and higher than some. But I would say... More 

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Clarendon Hills, Illinois
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 14, 2014

I have stayed at this Holiday Inn about 6 times in total, so I have a good sense of the average stay. Please read my entire post to get the good and the bad, or skip to the bottom to review the shortlist of Pros and Cons. Overall, it's a decent hotel that's priced at a more affordable rate than... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Crag_Traveler, Thank you for sharing your feedback regarding your stay. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am delighted to read that you liked our comfortable bed and pillows. However, I regret the issues encountered with the level of cleanliness,... More 

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