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Holiday Inn Hotel & Suites Des Moines - Northwest

3.0 of 5
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4800 Merle Hay Road, Des Moines, IA 50322
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Holiday Inn Hotel & Suites Des Moines - Northwest
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Ranked #18 of 46 Hotels in Des Moines
A recent review
4 of 5 stars reviewed 4 days ago
Jake P
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91 Reviews from our TripAdvisor Community

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29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
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English first
  • All months
    (91)
  • Mar-May only
    (22)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (16)
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4 of 5 stars Reviewed 4 days ago NEW

Nice clean, quiet room. Small fridge, but accommodating overall. Typical Holiday Inn experience that results in a friendly staff, clean atmosphere, and comfy bed. The Bennigan's attached to the hotel was a nice alternative to going out for dinner in a storm also.

Was this review helpful? Yes 1
Osage, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Older hotel that has been remodeled. Beds were comfortable and nice bedding..white which I love..you know it's clean! Well stocked with plenty of towels. Dirty light switch in bathroom, hole in wall, funky smell on the 5th floor. Something gross and sticky on the carpet, our shoes kept sticking to it. Loud something on the 5th floor..perhaps air conditioner?..I'm not... More 

Was this review helpful? Yes 1
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Thank you very much for posting your comments. We appreciate and value all feedback. I am very pleased that you liked our remodel and found the hotel clean and comfortable. Yes we have recently undergone an extensive remodel and all of our guest rooms, corridors and public spaces have been 100% redone. We do have rooftop exhaust fans for the... More 

Mackinaw, Illinois
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Loved the hotel. Room was recently renovated, elevators in need of updating. Bennigans Restaurant attached to hotel was excellent. Hadn't been to one in years and they didn't disappoint. Complimentary morning coffee available in the business center. Odd location but it worked. Will seek out this location on our next visit to Des Moines. Staff was very friendly and efficient!

Was this review helpful? Yes 1
West Saint Paul, Minnesota
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015 via mobile

We found this to be a very nice, comfortable, & clean hotel. The staff was very friendly and attentive. This doesn't surprise us as we usually find the IHG hotels above average. Would have preferred the complimentary breakfast instead of a discount at the nearby Brennighan's Restaurant. Overall we would recommend this hotel for a restful nights sleep.

Was this review helpful? Yes 2
Boulder, Colorado
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 12, 2015

Decently clean and updated, but far from great. The WiFi is lousy but at least the rooms have USB ports which is handy. TV's are newer but programming is mediocre. Sliding glass doors/mini-balcony access is locked, which make the rooms stuffy, and the AC/Heat unit is annoying like most cheaper hotels - on and off all night making sleeping and... More 

Was this review helpful? Yes 1
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear AEZ22, Thank you kindly for taking the time to post your comments. We look forward to feeback from our guests and find it most helpful. I am pleased you found the rooms clean and enjoyed the full room renovation which we recently completed in all of our rooms and suites; and especially enjoyed the easy access to the USB... More 

RHODE ISLAND
Level Contributor
1,051 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 stars Reviewed June 5, 2015

this is a very nice hotel with a great,caring staff. The restaurant is very good and a nice bar area. Not a long wait for check in and automatic check out was very helpful. the rooms were well kept and very clean. bathrooms were very good and the beds were comfy

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Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 15, 2015

Checked in with a very pleasant front desk crowd dealing with many people registering for a convention, and despite the amount of people, it was very quick and painless. The room was very clean and nice. We had a suite on the fifth floor and never heard a neighbor or had a problem. They offered a shuttle service to anywhere... More 

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Columbia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 11, 2015

First impression was that the lobby is showing it's age, slight grubby carpet - that sort of thing. However, at check-in we were welcomed by very friendly staff without fuss. The room itself was a pleasant surprise as it looked like it has recently been refurbished with all new furniture. The beds were comfortable and pillows super as usual with... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
142 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed May 6, 2015

I am puzzled by all the talk of remodeling. If this hotel was remodeled (as it appears from the reviews) the decorator should be fired. Orange and brown color schemes make this hotel look like it's straight out of the 70's. And clearly, they didn't renovate with a 'modern' look in mind. Your entry into the hotel feels dated, dark... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear TravelMommy1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room amenities, cleanliness and the pool. However, we’re sorry we fell below your expectation regarding housekeeping, air conditioning and the decor. We will look into this concern. I assure you... More 

Madison, Wisconsin
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 21, 2015

This place went from a 7 to a 10. The hotel is just awesome.. Nice pool, new bed, all rooms have microwaves and fridges, and there is a great restaurant on site. I would recommend this to everyone. Front desk staff is helpful and friendly. Many eating choices in all directions, and in a safe neighborhood.

Was this review helpful? Yes 2
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