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Holiday Inn Hotel & Suites Des Moines - Northwest

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4800 Merle Hay Road, Des Moines, IA 50322
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Holiday Inn Hotel & Suites Des Moines - Northwest
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99 Reviews from our TripAdvisor Community

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2 reviews
2 of 5 stars Reviewed November 25, 2015

The staff were competent and friendly. The bathroom was small for a suite hotel. Window were dirty. The common areas and elevators had litter. Overall not a good value compared to other suite hotels we have stayed at.

Helpful?
Thank Giacomo P
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Giacomo P, Thank you for taking the time to write a review of your recent stay. I am pleased to know that you found our hotel staff friendly. On the other hand, allow me to apologize for any inconvenience you may have experienced, particularly with our housekeeping service. Please be assured that this concern will be looked into. Although... More 

Midwest
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 29, 2015

We were traveling through the area, on our way home and had been on the road long enough for one day. I looked on Trip Advisor for a hotel in the area and found this one. I called to make reservations since we were only an hour away and that was an easy and painless process. Check in was smooth... More 

Helpful?
Thank 4Meows
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear 4Meows, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the pillow selection and check in experience. However, we’re sorry about the flies in your room during your stay. We will address this concern. We take all reviews positive and negative... More 

Buffalo, New York
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 23, 2015

We stayed at this property 9/14, 9/15 this year. Our room was a king room on the second floor. Room was clean, bed was very comfy, nice big pillows, nice linens. We did have many issues during our stay: faucets nearly falling off, room not serviced while we were out, toilet backing up, tub drain running slow. Every issue was... More 

Helpful?
Thank CARLYBuffalo_NewYork
Pittsburgh, Pennsylvania
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 12, 2015 via mobile

Had an overnighter here. Got to experience 3 rooms because of an unfortunate issue with the hvac system ( will be resolved, so don't let this keep you away from this really excellent property). I can tell you the rooms are beautiful, spotless and the beds are really comfortable. Everything about this property actually exceeded my expectations. Also, there is... More 

Helpful?
Thank Zentraveler_too
A TripAdvisor Member
3 of 5 stars Reviewed September 10, 2015 via mobile

It's a Holiday Inn with a Bennigan's attached. A bit run-down, but clean. Standard-def TV with no option to buy movies, which would really come in handy as the wi-fi was atrocious. If you're planning a stay here make sure you have something on your hard drive to watch. A 30 minute episode on HBO Go took over an hour... More 

Helpful?
Thank A TripAdvisor Member
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience during your past stay. It is disheartening that some aspects of our hotel fell below your expectations. I sincerely apologize if there were any shortfalls, particularly on our room amenities, and if these may have caused you inconvenience. Rest assured that your comments will be considered for... More 

Iowa City, Iowa
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 23, 2015 via mobile

We stayed here during the state fair and booked 2 rooms in advance. We called the day of check in to tell them it would be midnight before we arrived and when we arrived our rooms were ready and check in only took 3 minutes. We found the staff wonderful and the rooms clean and comfortable. We would definitely stay... More 

Helpful?
Thank Dinoandkim
Clinton, Iowa, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 11, 2015

Was out there for convention. The rooms were fine. Bennigans was clean and food good. Staff showed no concern when carpet ramp got wet do to water leak. They was told about it but did nothing. My husband walk down on it and slipped when he stepped on marble floor. He hurt his knee. There was concern towards him. No... More 

Helpful?
Thank Cindy Y
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Cindy Y Thanks very much for posting your comments. I was pleased that you found the hotel to be clean and comfortable and you enjoyed dining in Bennigans. In so far as the issue in Bennigan's our adjusters have contacted you and are in the process of reviewing. Any further questions about that issue need to be directed to... More 

Milford, New Jersey
Level Contributor
145 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed August 11, 2015

Definitely an older hotel that has undergone extensive remodeling. Good location, great staff and room was nice. Has a Bennigan's attached, which was a godsend after a 13 hour day on the road. Will consider staying there again.

Helpful?
1 Thank DAKC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 28, 2015

Nice clean, quiet room. Small fridge, but accommodating overall. Typical Holiday Inn experience that results in a friendly staff, clean atmosphere, and comfy bed. The Bennigan's attached to the hotel was a nice alternative to going out for dinner in a storm also.

Helpful?
1 Thank Jake P
Osage, Iowa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 26, 2015

Older hotel that has been remodeled. Beds were comfortable and nice bedding..white which I love..you know it's clean! Well stocked with plenty of towels. Dirty light switch in bathroom, hole in wall, funky smell on the 5th floor. Something gross and sticky on the carpet, our shoes kept sticking to it. Loud something on the 5th floor..perhaps air conditioner?..I'm not... More 

Helpful?
1 Thank DanielleNShane
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Thank you very much for posting your comments. We appreciate and value all feedback. I am very pleased that you liked our remodel and found the hotel clean and comfortable. Yes we have recently undergone an extensive remodel and all of our guest rooms, corridors and public spaces have been 100% redone. We do have rooftop exhaust fans for the... More 

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