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Holiday Inn Hotel & Suites Des Moines - Northwest

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4800 Merle Hay Road, Des Moines, IA 50322
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Holiday Inn Hotel & Suites Des Moines - Northwest
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89 Reviews from our TripAdvisor Community

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Traveler rating
    17
    23
    29
    15
    5
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23
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29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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  • English first
  • Any
English first
  • All months
    (89)
  • Mar-May only
    (22)
  • Jun-Aug only
    (37)
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    (14)
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    (16)
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Mackinaw, Illinois
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Loved the hotel. Room was recently renovated, elevators in need of updating. Bennigans Restaurant attached to hotel was excellent. Hadn't been to one in years and they didn't disappoint. Complimentary morning coffee available in the business center. Odd location but it worked. Will seek out this location on our next visit to Des Moines. Staff was very friendly and efficient!

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West Saint Paul, Minnesota
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We found this to be a very nice, comfortable, & clean hotel. The staff was very friendly and attentive. This doesn't surprise us as we usually find the IHG hotels above average. Would have preferred the complimentary breakfast instead of a discount at the nearby Brennighan's Restaurant. Overall we would recommend this hotel for a restful nights sleep.

Was this review helpful? Yes 1
Boulder, Colorado
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Decently clean and updated, but far from great. The WiFi is lousy but at least the rooms have USB ports which is handy. TV's are newer but programming is mediocre. Sliding glass doors/mini-balcony access is locked, which make the rooms stuffy, and the AC/Heat unit is annoying like most cheaper hotels - on and off all night making sleeping and... More 

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MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear AEZ22, Thank you kindly for taking the time to post your comments. We look forward to feeback from our guests and find it most helpful. I am pleased you found the rooms clean and enjoyed the full room renovation which we recently completed in all of our rooms and suites; and especially enjoyed the easy access to the USB... More 

RHODE ISLAND
Level Contributor
746 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed 4 weeks ago

this is a very nice hotel with a great,caring staff. The restaurant is very good and a nice bar area. Not a long wait for check in and automatic check out was very helpful. the rooms were well kept and very clean. bathrooms were very good and the beds were comfy

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Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 15, 2015

Checked in with a very pleasant front desk crowd dealing with many people registering for a convention, and despite the amount of people, it was very quick and painless. The room was very clean and nice. We had a suite on the fifth floor and never heard a neighbor or had a problem. They offered a shuttle service to anywhere... More 

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Columbia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 11, 2015

First impression was that the lobby is showing it's age, slight grubby carpet - that sort of thing. However, at check-in we were welcomed by very friendly staff without fuss. The room itself was a pleasant surprise as it looked like it has recently been refurbished with all new furniture. The beds were comfortable and pillows super as usual with... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
136 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed May 6, 2015

I am puzzled by all the talk of remodeling. If this hotel was remodeled (as it appears from the reviews) the decorator should be fired. Orange and brown color schemes make this hotel look like it's straight out of the 70's. And clearly, they didn't renovate with a 'modern' look in mind. Your entry into the hotel feels dated, dark... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear TravelMommy1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room amenities, cleanliness and the pool. However, we’re sorry we fell below your expectation regarding housekeeping, air conditioning and the decor. We will look into this concern. I assure you... More 

Madison, Wisconsin
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed April 21, 2015

This place went from a 7 to a 10. The hotel is just awesome.. Nice pool, new bed, all rooms have microwaves and fridges, and there is a great restaurant on site. I would recommend this to everyone. Front desk staff is helpful and friendly. Many eating choices in all directions, and in a safe neighborhood.

Was this review helpful? Yes 2
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 1, 2015

This hotel was under a renovation when I stayed, but even with everything that they had going on it was still very quiet and not at all dusty like you would expect it to be. The staff that I came in contact with were very nice and helpful when they discovered that it was my first time in Iowa. When... More 

Was this review helpful? Yes 1
Omaha, Nebraska, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 9, 2015

Had a great experience at the hotel. Bathroom was a little small but I was overall very pleased. My kids loved the very large indoor pool area and the Bennigans resturant attached to the hotel. Fitness room was really small and basically had no room for and strength training but cardio equipment was nice. Rooms are being remodeled but did... More 

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