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All 46 Des Moines hotels

Holiday Inn Hotel & Suites Des Moines - Northwest

3.0 of 5 Hotel   |   4800 Merle Hay Road, Des Moines, IA 50322
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42%
Ranked #18 of 46 hotels in Des Moines
A recent review
  • Reviews (66)
  • Photos (61)
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  • Room tips (11)
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66 people have reviewed this hotel

Traveler rating
    14
    13
    21
    14
    4
See reviews for
17
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Omaha, Nebraska
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

We checked into the hotell thinking it looked really nice....but once we got to the room we changed our minds and checked back out. The cart we used for our luggage would not fit thru the door, and the door itself had a hard time closing. The bathroom fan didnt work...which later we were told that none of them did,... More

Was this review helpful? Yes
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Briansmom2014 Thank you very much for posting your comments. We do value and appreciate all feedback from our guests. Please allow me to share a little information with you that may not have been immediately apparent; Our guest bath exhaust fans are a central stack; meaning that all rooms on all five floors share the same exhaust fan which... More

Senior Contributor
32 reviews 32 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The double queen rooms are a bit crowded but very clean with comfortable beds and pleasant decor. Sliding glass doors are sealed shut so no fresh air available but they provide good light and a feeling of openness. The attached restaurant was so convenient because we needed dinner and it was too hot to leave the dog in the car.... More

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Austin, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Jackie and Phil where fantastic at check in and great with engaging in conversation. Phil checked me in and noticed my rival chain credit card and talked up the IHG credit card and why it is so great to have. I went and signed up later that night and since I now stay at many IHG properties because I loved... More

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Flossmoor, Illinois
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 18, 2014

We checked into this Holiday Inn expecting it to be as good as the other Holiday Inn "Express" we stayed at on our trip. It was a very dated hotel, rooms and did not have the complimentary breakfast. I could have lived with that, however, the shower curtain in room smelled of mold and there were two wads of gum... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear patpierce, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with... More

Kansas City, Missouri
Top Contributor
123 reviews 123 reviews
34 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed June 1, 2014

This hotel was listed on the IHG Rewards PointBreaks list through June, so we decided to give it a shot when we were in town for a race. We only paid 5,000 points for the night, but it was so worth it. Check-in was super easy and the staff was incredibly friendly. We got an upgrade room that a nice... More

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Ann Arbor, Michigan
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2014

While traveling to a business meeting we were delayed by emergency abdominal surgery. The hotel fixed our dates, moved us the the first floor and provided a wheelchair for us to use while we were at the event. (The wheel chair needed its axle greased but it worked fine.) The pool was a little chilly after the sun goes down... More

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Davenport, Iowa
2 reviews
5 of 5 stars Reviewed April 28, 2014

After leaving the Days Inn across the street, I started calling hotels. This was my first call and I booked right away. Upon walking into our room, I was overjoyed. There were two large beds, amazing bedding (which I am SUPER picky over) and a beautiful bathroom. The room was clean, and everything was fantastic! I called first thing the... More

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Austin, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

I stayed at this hotel because I was stuck in Des Moines due to a snow storm. I have enjoyed my previous couple stays because the staff is very nice and helpful and the restaurant on site makes it comfortable since I did not have to go back out into the storm. I also like how it is explained that... More

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 13, 2013

I travel for biz and typically stay at Hilton properties, but the closest to this area was booked. I have stayed at Holiday Inns and thought I'd try this one. Pros: Friendly front desk staff Large sitting area in lobby Great location - close to expressway Conference rooms More than adequate light in room Quiet Cons: Dated interior (lobby, rooms,... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Kathy D, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations prevented you from fully enjoying your time at the hotel. We were glad to see the positive comments for the Front Desk staff as well as the high scores for Service and Sleep Quality. We take all of the reviews... More

Waverly, Iowa
Contributor
18 reviews 18 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 12, 2013

This was a return-visit to this property, and once again, it was outstanding. Most hotels are developing to the west of the metro (Jordan Creek shopping area), and it's hard to find good, clean, nicer properties on the north/Urbandale/Johnston-side of Des Moines. This is one! Formerly a Sheraton years ago, most all the rooms have been renovated, and the bathrooms,... More

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Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Address: 4800 Merle Hay Road, Des Moines, IA 50322
Phone Number:
Location: United States > Iowa > Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Des Moines - Northwest 3*
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Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
Holiday Inn Hotel & Suites Des Moines - Northwest Iowa

61 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (31)
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Hotel & grounds (21)
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Pool/beach area (1)
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Other (7)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area until midnight! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 
Number of rooms
198

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