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All 45 Des Moines hotels

Holiday Inn Hotel & Suites Des Moines - Northwest

3.0 of 5 Hotel   |   4800 Merle Hay Road, Des Moines, IA 50322
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38%
Ranked #17 of 45 hotels in Des Moines
A recent review
5 of 5 stars Reviewed January 20, 2014
TurnPat89 Osceola, Iowa, United States
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59 people have reviewed this hotel

Traveler rating
    11
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    20
    12
    4
See reviews for
14
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19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Osceola, Iowa, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

I stayed at this hotel because I was stuck in Des Moines due to a snow storm. I have enjoyed my previous couple stays because the staff is very nice and helpful and the restaurant on site makes it comfortable since I did not have to go back out into the storm. I also like how it is explained that... More

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 13, 2013

I travel for biz and typically stay at Hilton properties, but the closest to this area was booked. I have stayed at Holiday Inns and thought I'd try this one. Pros: Friendly front desk staff Large sitting area in lobby Great location - close to expressway Conference rooms More than adequate light in room Quiet Cons: Dated interior (lobby, rooms,... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Kathy D, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations prevented you from fully enjoying your time at the hotel. We were glad to see the positive comments for the Front Desk staff as well as the high scores for Service and Sleep Quality. We take all of the reviews... More

Waverly, Iowa
Contributor
17 reviews 17 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 12, 2013

This was a return-visit to this property, and once again, it was outstanding. Most hotels are developing to the west of the metro (Jordan Creek shopping area), and it's hard to find good, clean, nicer properties on the north/Urbandale/Johnston-side of Des Moines. This is one! Formerly a Sheraton years ago, most all the rooms have been renovated, and the bathrooms,... More

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Boulder, Colorado
Top Contributor
117 reviews 117 reviews
18 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed December 5, 2013

This hotel (technically in Urbandale, I think) was ok. They allowed our pet to stay with us for an extra $20.00, although we had to bring our pet in and out of the back door only. The room and bathroom were clean and had all of the amenities and toiletries. They had good water pressure and hot water in the... More

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MikeH4Hol-Inn, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Whirled Travels28 Thank You very much for taking the time to post your comments. We certainly appreciate the positive comments about the hotel cleanliness, shower, HBO and business center. I have also taken note of your suggestions as well. We very much appreciate your feedbck and take every comment seriously. I am gratified to hear you had a good... More

Lincoln, Nebraska
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 7, 2013

We enjoyed two connecting rooms with comfortable queen beds. The hotel was clean and the staff couldn't have been more accommodating. There is a nice business center and we appreciated coffee in the lobby in the morning. It was raining and we were offered an umbrella to get us to our car so we could load under the front canopy... More

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Iowa
Top Contributor
55 reviews 55 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

It had been over a year since I stayed here. With conference being in Urbandale I chose to stay here as it is close. Last time was't upgraded as a Platinum Member. This time Jackie at the front desk couldn't have been nicer. I was upgraded to a two room suite and given a "goodie" package for being a Platinum... More

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1 review
5 of 5 stars Reviewed September 24, 2013 via mobile

I enjoyed my stay at this property. The meeting space, guestrooms, and public areas are clean and contemporary. The location is easy to get to off the freeway and plenty of restaurants, shopping to go to within a few miles. The staff was friendly and professional. Great experience.

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Orlando, Florida
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 23, 2013

Stayed at this hotel for a reunion and found the staff to be very helpful and friendly. The room was very clean and the staff was always on the spot to handle any request. The restaurant / Bar was good and the food well prepared. The Hospitality room was the right size for the amount of attendees and the Banquet... More

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Osceola, Iowa, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

We stayed here during our 4 year anniversary and it was a treat, the staff treated us well and the food was good. The hotel is older and I was worried but that was put to rest when I walked into the lobby. The desk staff told me they would be redoing rooms soon as well.

Was this review helpful? Yes 1
Iowa City, Iowa
Top Contributor
51 reviews 51 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 12, 2013

They are in the process of updating the hotel I noticed. Our room was a good size and clean but hasn't been updated yet. No breakfast which was disappointing considering the price per night. Didnt get to use the pool or hot tub but they looked nice. The hotel ran out of extra blankets and pillows so ask for them... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Adam J, Thank you very much for taking the time to write about your recent experience with us. I am pleased to know that you liked our rooms and apologize for the shortcomings you have encountered. As for the breakfast, free continental breakfast is offered at our Holiday Inn Express chains, I see that you have stayed in a... More

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Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
Holiday Inn Hotel & Suites Des Moines - Northwest Iowa
Address: 4800 Merle Hay Road, Des Moines, IA 50322
Phone Number:
Location: United States > Iowa > Des Moines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 45 hotels in Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Des Moines - Northwest 3*
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area until midnight! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 
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