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Holiday Inn Hotel & Suites Des Moines - Northwest

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4800 Merle Hay Road, Des Moines, IA 50322
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Holiday Inn Hotel & Suites Des Moines - Northwest
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Holiday Inn Hotel & Suites Des Moines - Northwest
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85 reviews from our community

Traveler rating
    17
    20
    28
    15
    5
See reviews for
22
10
8
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • All months
    (85)
  • Mar-May only
    (22)
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    (33)
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    (14)
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    (16)
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Contributor
14 reviews 14 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Checked in with a very pleasant front desk crowd dealing with many people registering for a convention, and despite the amount of people, it was very quick and painless. The room was very clean and nice. We had a suite on the fifth floor and never heard a neighbor or had a problem. They offered a shuttle service to anywhere... More 

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Columbia
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

First impression was that the lobby is showing it's age, slight grubby carpet - that sort of thing. However, at check-in we were welcomed by very friendly staff without fuss. The room itself was a pleasant surprise as it looked like it has recently been refurbished with all new furniture. The beds were comfortable and pillows super as usual with... More 

Was this review helpful? Yes 1
Chicago, Illinois
Top Contributor
130 reviews 130 reviews
109 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am puzzled by all the talk of remodeling. If this hotel was remodeled (as it appears from the reviews) the decorator should be fired. Orange and brown color schemes make this hotel look like it's straight out of the 70's. And clearly, they didn't renovate with a 'modern' look in mind. Your entry into the hotel feels dated, dark... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear TravelMommy1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room amenities, cleanliness and the pool. However, we’re sorry we fell below your expectation regarding housekeeping, air conditioning and the decor. We will look into this concern. I assure you... More 

Madison, Wisconsin
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 21, 2015

This place went from a 7 to a 10. The hotel is just awesome.. Nice pool, new bed, all rooms have microwaves and fridges, and there is a great restaurant on site. I would recommend this to everyone. Front desk staff is helpful and friendly. Many eating choices in all directions, and in a safe neighborhood.

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2015

This hotel was under a renovation when I stayed, but even with everything that they had going on it was still very quiet and not at all dusty like you would expect it to be. The staff that I came in contact with were very nice and helpful when they discovered that it was my first time in Iowa. When... More 

Was this review helpful? Yes 1
Omaha, Nebraska, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2015

Had a great experience at the hotel. Bathroom was a little small but I was overall very pleased. My kids loved the very large indoor pool area and the Bennigans resturant attached to the hotel. Fitness room was really small and basically had no room for and strength training but cardio equipment was nice. Rooms are being remodeled but did... More 

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Illinois
Top Contributor
54 reviews 54 reviews
40 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 7, 2015

I had a perfectly good night's sleep here during a mid-week stay for work. On check-in, the front desk attendant was prompt and immediately apologized as well for renovations under way. While it was obvious there was work being done, it did not intrude on my stay. I was put in a fifth floor room, nice and quiet at the... More 

Was this review helpful? Yes 2
Sioux Falls
Top Contributor
69 reviews 69 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 6, 2015

Lock on the door was broken. Shower did not work. Bed and furnishings were comfortable. Received an apology from manager for room conditions. Bed was comfortable and the room was clean. Lobby was nice and very roomy. Food was adequate. Great service for breakfast.

Was this review helpful? Yes 1
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jim 8117, Thanks very much for your comments - we value and appreciate all feedback. I am please you found the accommodations and furnishings clean an comfortable and had a restful nights sleep. Thanks also for the comment about your excellent service in our restaurant Bennigans., I am slightly perplexed however with your experience with the lock and shower,... More 

Contributor
18 reviews 18 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 10, 2015

Clean, safe and a little bit of construction happening while I was there. This is not a luxury hotel and does not pretend to be. Luxury hotels could learn a thing or two from this staff. Located conviently in the northern section of the Does Moines area.

Was this review helpful? Yes
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jim M Wow! Thanks so much for posting your comments. We very much appreciate all comments but yours were special. I have shared you comments and appreciation with the staff. And yes we are about 80% completed with renovation and try very hard not to have our guests inconvenienced. Thanks again and look forward to seeing you again. Warm... More 

Belleville, Wisconsin
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 6, 2014

The lobby area is very nice but the experience goes down hill from there. The ballroom area is just off the lobby. There was a party of some sort going on with music. The music was so loud it was difficult to talk to the front desk. Our room was on the third floor and it was very quiet. The... More 

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MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Jayne C Thank you for taking the time to post your comments. We sincerely appreciate your feedback. I am very happy to hear that you found your guest room clean, comfortable, and quiet. With regard to breakfast, the Holiday Inn full service hotels have a Breakfast Package rate that can be booked at a very reasonable price; generally less... More 

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