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Quality Inn & Suites

2.5 of 5
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4995 N.W. Merle Hay Road, Des Moines, IA 50322
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Quality Inn & Suites
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Ranked #28 of 46 Hotels in Des Moines
A recent review
4 of 5 stars reviewed 4 weeks ago
Bob J Portage, Wisconsin
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62 reviews from our community

Traveler rating
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    17
    13
    14
    9
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20
10
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (28)
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Omaha, NE
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Key cards didn't work after ca. 5 visits to front desks for replacements. Less than average breakfast. Very poor exercise room: only 2 machines in a small, inadequately ventilated room. Other members of our family who stayed in another room had to change rooms because the ac smelled upon activation and the toilet continuously ran.

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Portage, Wisconsin
Top Contributor
95 reviews 95 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were only here overnite and had no problems, the staff was very friendly and I would agree with another reviewer that it needs an upgrade. One other thing is road noise. Make sure you ask for a room away from highway noise..

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Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 18, 2015

I am a Choice Hotel member and booked this hotel through them. We frequent DM several times a year and thought we would try this hotel. What a place!! The best thing I can say is that the staff was friendly. That's where it ends. From what we saw the whole place is in desperate need of an update. Our... More 

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Fallbrook, California
Top Contributor
75 reviews 75 reviews
70 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed February 22, 2015 via mobile

This was the most uncomfortable mattress, I think I have ever slept on! Sunk into a pit and felt springs, when I moved to the middle, I almost felt like I was teetering! If you are under 5'6" tall, you may fit under the shower head. Most of the mold in the shower was higher up, but some was in... More 

Was this review helpful? Yes 1
Lawson
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 2, 2014

We had a good stay here on Saturday night. It is more than ample unless you are looking for a big name hotel and a bigger bill! It is close to eating places and close to the Interstate I-80 so we could jump back on it the next morning and be on our way! Breakfast was o.k., nothing superior, but... More 

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CEDAR FALLS
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 10, 2014

This place needs some serious work. I will never stay here again. I knew what it was going to be like from the moment we checked in. I do not believe in credit cards and told the GM as such. I said I don't believe in them and he said they don't believe in renting to those without. Seriously? So... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 4, 2014

This hotel came in handy when we needed somewhere to sleep and fast. Overall the room was spacious and clean, however the hotel is old and the upholstery and carpet needs to be replaced. The manager was very nice and accommodating to our needs. I would recommend this hotel to friends with a caution that it is an older hotel.

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Wheeling, Illinois
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 3, 2014 via mobile

We were very pleased with this motel. It is reasonably priced, right off the highway, and the rooms are big, clean and comfy. The general manager is a very nice person. Perfect for a one night stay. There are other motels in the same area for more money, but we didn't need the extra amenities and chose not to spend... More 

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Top Contributor
160 reviews 160 reviews
58 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 18, 2014

This hotel is great for a quick stop over. It needs some care but they are still working on it. Michael the General Manager could not do enough for us. We were allowed to park our motorcycles under the canopy because of the threat of rain overnight. I asked for nice quiet room, it was provided without hesitation. They have... More 

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Milton, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 13, 2014 via mobile

Bathroom had peeling paint like product all over tub. Pool was nice. Got locked out of our room when lock on door battery went dead and maintenance had to recode the door. But they had fixed within 15-20 min. Breakfast was limited but decent.

Was this review helpful? Yes 2
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