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Quality Inn & Suites

2.5 of 5
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4995 N.W. Merle Hay Road, Des Moines, IA 50322
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Ranked #28 of 46 Hotels in Des Moines
A recent review
3 of 5 stars reviewed 1 week ago
Sam S
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (68)
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    (18)
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    (32)
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    (12)
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Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Stopped in for one night friendly staff pretty clean however the bed is awful needs a new mattress or something that I wasn't nice lower back pain thank you. Standard buffet breakfast for motel parking must be on a certain area a lot because they have obviously some kind of an argument with the next door bar that I did... More 

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Lombard, Illinois
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The staff was wonderful; helpful & courteous. Although the confirmation said we would have a rollaway, it was not listed on their reservation. The manager apologized for the discrepancy, had one delivered later & only charged us for one of the 2 nights. Spacious room; King bed, pull out sofa (paper thin mattress) & rollaway for 2 adults & 3... More 

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Pacific Grove, California
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed June 24, 2015

The price and location were perfect for us. However, when we go to the room, we had peeling wall paper, a torn carpet and mold spots in the bathroom and the toilet didn't flush. The room was clean and quiet and the bed was comfortable. That would not be enough for us to come back

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Iowa City, Iowa
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 8, 2015

I purchased this stay as an Expedia special rate, so did not know name of hotel until I had paid. When I read the previous reviews, I was a bit worried. However, it turned out to be much better than I expected. I stayed two nights with two 14-year-old girls. The room was large, the beds (2) spacious and comfortable,... More 

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Maplewood, Minnesota
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 31, 2015

Here for the night on business. The staff at check in were very friendly and professional and check in was pleasantly quick and proficient. I was in a king room on the east end.....a bit of hwy noise. While the internet was free. ...it was very slow and I had to reload many times. The only thing that wasn't present... More 

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South Egremont, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 26, 2015

Stayed 2 nights for college graduation ceremony. The room was clean, but small for the 3 of us (we had a king bed with a pull-out sleeper sofa). We weren't in the room very much...just to sleep and dress. Beds were made up in our absence and fresh towels were put in the bathroom. Water pressure in shower was good... More 

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Omaha, NE
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 19, 2015

Key cards didn't work after ca. 5 visits to front desks for replacements. Less than average breakfast. Very poor exercise room: only 2 machines in a small, inadequately ventilated room. Other members of our family who stayed in another room had to change rooms because the ac smelled upon activation and the toilet continuously ran.

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Portage, Wisconsin
Level Contributor
95 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed April 21, 2015

We were only here overnite and had no problems, the staff was very friendly and I would agree with another reviewer that it needs an upgrade. One other thing is road noise. Make sure you ask for a room away from highway noise..

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Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed April 18, 2015

I am a Choice Hotel member and booked this hotel through them. We frequent DM several times a year and thought we would try this hotel. What a place!! The best thing I can say is that the staff was friendly. That's where it ends. From what we saw the whole place is in desperate need of an update. Our... More 

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Fallbrook, California
Level Contributor
77 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed February 22, 2015 via mobile

This was the most uncomfortable mattress, I think I have ever slept on! Sunk into a pit and felt springs, when I moved to the middle, I almost felt like I was teetering! If you are under 5'6" tall, you may fit under the shower head. Most of the mold in the shower was higher up, but some was in... More 

Was this review helpful? Yes 1
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