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Des Moines Marriott Downtown

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700 Grand Avenue, Des Moines, IA 50309
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1 room 1 guest
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Des Moines Marriott Downtown
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291 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Back again to DSM Marriott Downtown and spent 5 nights... The room is still the same.. Clean and comfortable.. Specially like the concierge lounge for the breakfast and evening cocktail. Great staff and food. A reasonably good hotel to stay when you visit DSM... Dr E Chow

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Minneapolis, Minnesota
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice lobby, clean rooms. Personnel is polite. Useful shuttle service that took us places and picked us up within 10 minutes of our call. Just a few minutes walk from the Farmer's market, which is worth a trip in itself.

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Arizona City, Arizona
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Location in downtown is great. The best thing is that you have easy access to the skywalk that allows you to go to many places regardless of the weather! Tip. It will work once (at least). If you want to park your car. You can park in the city lot diagonal from the entrance of the hotel. A lost ticket... More 

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Boston, Massachusetts
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel in downtown Des Moines. Stayed here while attending the Fair. Great shuttle to the Fair. Very friendly hotel staff. Had dinner in lobby....very nice. Also great breakfast in Concierge Lounge.

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Omaha, Nebraska
Level Contributor
1 review
3 of 5 stars Reviewed 1 week ago

We chose this hotel for a weekend stay partially because their website indicated the lounge stayed opened until 2am. While we were at the bar at 12am on a Friday night, we were told they would only stay open until 12:30. Britt, the server said the hours were at the staffs discretion, depending on customers. We stayed the previous night... More 

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Des Moines M, Manager at Des Moines Marriott Downtown, responded to this review

We sincerely apologize for the inconsistency of our City Center Lounge hours of operation during your stay. We consider it a best practice to share all guest feedback with the appropriate hotel team to bring awareness and corrective action if possible thus learning more about our guests preferences and any issues that they had as well as preventing those same... More 

Elkridge, Maryland
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Concierge - very good. Front desk also, although there could be more people working. The rooms are very average. Old. Need updating, dingy carpet and walls. Distance to attractions is misleading. Be prepared to do a lot of walking.

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Des Moines M, Front Office Manager at Des Moines Marriott Downtown, responded to this review

Dear Leslie21075, Thank you for taking the time to provide this feedback to us. I was sorry to hear that you felt we were too far away from the attractions you were visting. We do have a complimentary downtown shuttle available to our guests which can take them anywhere they are looking to visit. Also, we are having our rooms... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We visited des moines for the state fair and booked our room through trip advisor. When we arrived the first staff member couldn't find our reservation. Liz took over and spent 30 minutes looking everywhere for the reservation (which had already been paid for.) She finally found it. She also called us the next evening to make sure our stay... More 

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Level Contributor
2 reviews
1 of 5 stars Reviewed 2 weeks ago

When I arrived in my room I found a pronounced blood red stain on the carpet that spanned the distance between the two beds. Whatever the substance was had also splashed up onto the bedding of one of the beds. It took two calls to the front desk to get someone out to look at it. They changed the bedding... More 

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Des Moines M, Front Office Manager at Des Moines Marriott Downtown, responded to this review

Dear James C, We pride ourselves on deliverying a brilliant stay for our guests, including a clean and comfortable room, and it seems we failed to do that for you. I am sorry we were not able to provide you different accomodations during your stay and I hope you will give us a chance to redeem ourselves in your eyes.... More 

New Milford, New Jersey
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent five nights at this property for a business conference. Rooms were clean, very well maintained and the staff were exceptionally accommodating and friendly. We ate at the onsite restaurant and were treated to catering during the event. Food quality, quantity and freshness were exemplary. Service staff associated with the dining were welcoming, friendly and attentive. Used the pool on... More 

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Mobile, Alabama
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's a Marriott and looks like its right out of the Marriott Bible. Nothing exceptional about it and nothing wrong with it. People are nice - Iowans are all very nice - and the room is a Marriott room with exactly what you'd expect from a Marriott: Comfortable, predictable, pleasant. My room AC was broken but I didn't complain because... More 

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Des Moines M, Front Office Manager at Des Moines Marriott Downtown, responded to this review

Charles, we certainly apologize for the cricket that disturbed your stay with us. Thank you for bringing this to our attention so that we can address and fix the issue moving forward. We are pleased to hear we met your expectations, however, hope we have the opportunity to make your stay more brilliant in the future. Thank you for choosing... More 

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