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Des Moines Marriott Downtown

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700 Grand Avenue, Des Moines, IA 50309
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Des Moines Marriott Downtown
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265 Reviews from our TripAdvisor Community

Traveler rating
    65
    106
    69
    18
    7
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38
52
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117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Top Contributor
58 reviews 58 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My second stay at this hotel. Room was clean and reasonably comfortable (bed a little too soft). Water pressure in the shower was not great but adequate. The lady who cleaned the room, Fatima, was excellent. Friendly, courteous and proud of doing a good job. Would not recommend eating at the hotel, overpriced and average quality at best. There are... More 

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Des Moines M, Front Office Manager at Des Moines Marriott Downtown, responded to this review

Dear Dvicary, Thank you for your wonderful compliment on one of our hosts! We pride ourselves in the brilliant hosts we have here at the hotel and the hard work they do everyday. Although, it does sound like we fell short of meeting your expectations in our restaurants and for that I am sorry. I certainly hope that you give... More 

Newtown
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing staff, comfy rooms! Love the way you can walk from the Marriott to almost anywhere downtown via the connected skywalk. Love that as a Marriott member you can decline room cleaning for 500 points. Food is great, wine is very expensive! Love the way the concierge level services are set up in the mezzanine! There are lots of hotel... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

For the amount of money it is per night I would expect to get what we paid for. We had 2 rooms. The second room wasn't available at 7pm when check-in is 4. The hair dryer didn't work and the sink was clogged and gurgling all night. I've stayed in $35/night motor lodges that were better than this. I also... More 

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Des Moines M, Front Office Manager at Des Moines Marriott Downtown, responded to this review

Dear SincerelySim, We pride ourselves on delivering a flawless stay for our guests, but in your case it seems we fell short of that. I am very sorry that your room was not ready at check in time and also for the frustrations you had in your room with the hair dryer and sink. As for the charge that came... More 

Janesville, Wisconsin
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

They were renovating but wasnt too hard to figure out where to go! We parked on the street as it was friday night and no metered parking. The room was nice. Average size. Bathroom was small. Hard for both of us to get ready at the same time. Attention to detail was not their specialty...there was hair in the tub.... More 

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Wichita, Kansas
Top Contributor
95 reviews 95 reviews
11 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Marriott in October 2014 when in Des Moines for a special event at Better Homes and Gardens and really appreciated the promotional rate for our room which was less than half of the regular rate. Our room was a typical Marriott room, but very nice with a high floor and great view of downtown Des Moines.... More 

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iowa
1 review
3 of 5 stars Reviewed 3 weeks ago

Room was clean and well stocked with plenty of towels and toiletries. Check-in was quick and easy. Staff was friendly and helpful. Valet was quick and very friendly. The restaurant/bar in the lobby of the hotel was decent but nothing to brag about about...and a little overpriced. There are better, tastier choices downtown than the hotel restaurant. We did eat... More 

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Des Moines M, Front Office Manager at Des Moines Marriott Downtown, responded to this review

Dear lihsmommy4, I am sorry to hear that you did not enjoy your time in our restaurant. I am glad to hear that the rest of your stay was enjoyable and the staff was friendly and helpful. Should your travels bring you back to Des Moines, I hope you allow us to host you again. More 

Chicago, Illinois
Contributor
19 reviews 19 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is clean and centrally located in Des Moines. About a 5 minute run down to the river and close to restaurants. The skywalk system connects the Marriott to the restaurant area and other key venues. The convention center in the hotel is also quite nice. There is a Starbucks in the lobby (although they don't give rewards points... More 

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Nevada, Missouri
Top Contributor
65 reviews 65 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I recently stayed for two nights at this hotel. From the moment I got out of the car, it was just awkward; none of the usual Marriott welcoming attitude to be found. The valet did not even say hello, nor did the front desk. Or the bartender. They were efficient enough and did their jobs, but nary a smile. It... More 

Was this review helpful? Yes 1
Des Moines M, Front Office Manager at Des Moines Marriott Downtown, responded to this review

Dear bearcatprof, I am so sorry to hear that you had difficulties and frustrations during your recent stay. I apologize for less then welcoming arrival that you had and please know that is not the standard we hold our hosts to. We will certainly address this with our staff so this does not happen agian. I am glad to hear... More 

council bluffs, IA
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night for a work convention. Check in was seamless and the valet parking was a breeze. It cost $22 but you have unlimited access and it was easier than driving around in an unfamiliar area looking for parking. Room was clean and up to Marriott standards. Love my Marriott beds and bedding. The rooms was as close as... More 

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Iowa
Top Contributor
224 reviews 224 reviews
77 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an older hotel but the new lobby bar is a spectacular hit. Very well done. The rooms are smallish but decent views to be had on upper floors. Bed was comfortable and end of hall rooms are incredibly peaceful. If you can get a decent rate it is the place to be in downtown Des Moines.

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