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Embassy Suites by Hilton Hotel Des Moines Downtown

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101 East Locust Street, Des Moines, IA 50309 (Formerly Embassy Suites Hotel Des Moines-On The River)
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Breakfast and WiFi
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Embassy Suites by Hilton Hotel Des Moines Downtown
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556 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Everett, Washington
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Great location, clean good breakfast and quick shuttle to the airport. Business and sight seeing very close. Zombie Burger just down the street. Staff friendly and rooms are nice with large living room.

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear rmal1872 - Thank you! Please come back soon. Sincerely, Skip Hammerman General Manager More 

Des Moines, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Friendly and efficient staff, clean rooms and clean eating areas, excellent complimentary breakfast and happy hour. Conveniently located close to Iowa Event Center and to downtown shops/events. Will definitely stay again if in Des Moines and will seek out other Embassy Suites when in other cities.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Judy G - Thank you very much for the great review! We all look forward to your return when your travel plans bring you back to Des Moines. Sincerely, Skip Hammerman General Manager More 

Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The room could be cleaner. Everything fromcleaner window sill to thecleaner smell inn the bathroom. Free breakfast and managers reception is wonderful and very accommodating. Food is excellent and customer service outs even better. We would come back.

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Chera E - Thank you for your comments. Please accept my apologies for the room not having been cleaned perfectly. We take great pride in providing a superior product and excellent service and it is disappointing to learn that we did not succeed this time. I do hope that this will not keep you from returning as we greatly... More 

Maple Grove
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

All staff we encountered were friendly, helpful and outgoing. Breakfast: great selections, fresh and lots of variety Pool: clean, kept well and lots of towels. Workout facility: excellent Happy hour: very nice! We were able to have a late check out too. Convenient location!

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Sue L - Thank you for staying with us and thank you for the fantastic review! Sincerely, Skip Hammerman General Manager More 

Hustonville, KY
Top Contributor
86 reviews 86 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

DH says, "hors d'oeuvres were lousy, otherwise it was perfect!" That about sums it up. We enjoyed our stay. Evening cocktails were very nice. The breakfast was excellent. The rooms were very comfortable. The beds were comfy. I loved the shower/bathroom. All the extras in the rooms were great. (I can't believe there is no wifi, unless you are member)... More 

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear ljgordon - Thank you for your great review and feedback! I am glad that our staff provided exceptional service and that you had the opportunity to enjoy the amenities we offer as well as the great surrounding area and attractions. I greatly appreciate your business and hope to see you back soon! Sincerely, Skip Hammerman General Manager More 

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel is beautiful and it is located in an ideal spot! The breakfast and happy hour were top-notch! The courtesy van dropped us off at the Farmer's Market and picked us up within 5 minutes after we called to take us to another location! The staff was very nice and helpful! I would definitely stay here again!

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Sallyloves2travel; I appreciate your great comments and I am delighted that you were able to enjoy all the fantastic amenities we offer and also had the opportunity to visit the great Des Moines farmers market that is just a couple of blocks away from our location. Please come back soon! Sincerely, Skip Hammerman General Manager More 

Omaha, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Early check in and the room was gorgeous. Very quiet. Staff was helpful and courteous. Restaurant food was pleasing. The grounds were well maintained and parking was easy to access.We would definitely stay at this site again and highly recommend it to anyone wanting a great experience in downtown Des Moines.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Trudy S; Thank you very much for the great review! I am happy to hear that you had a fantastic stay with us. Sincerely, Skip Hammerman General Manager More 

Omaha, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

the staff that was there was pleasant, courteous and helpful, but they were understaffed. They no longer give you a wifi access code upon check-in. Now you have to go online to set up your password, but no one told me this in advance. So I was unable to access wifi because I didn't have a password and I couldn't... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Tom P - Thank you for your kind comments about the friendly staff. I am sorry about the trouble you experiences signing on to the free WiFi we now offer to all HHonors members when reservations are booked through the Hilton Website or through the hotel. Please let our Guest Service Associates at the Front Desk know if you... More 

Ponte Vedra Beach, FL
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel, although a little dated, is a nice place to stay. It is in walking distance to most places downtown or you can ride their free shuttle. The staff at the hotel are sooo nice & could not be more helpful, even at 4:15am!! The buffet breakfast is a really great amenity; I especially loved the omelet station. Great... More 

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear PVBfoodie- Thank you for your business and the great review! Sincerely, Skip Hammerman General Manager More 

Riverside, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here when we were in town for a wedding. The hotel was very nice, the hot breakfast was excellent, and it was within walking distance to the wedding venue. The kids enjoyed the pool and glass elevators.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Jessica S; Thank you for your kind comments! Greatly appreciated. Sincerely, Skip Hammerman General Manager More 

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