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Embassy Suites Hotel Des Moines Downtown

3.5 of 5 101 East Locust Street, Des Moines, IA 50309 (Formerly Embassy Suites Hotel Des Moines-On The River)
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Embassy Suites Hotel Des Moines Downtown
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Embassy Suites Hotel Des Moines Downtown
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482 reviews from our community

Traveler rating
    258
    148
    38
    27
    11
See reviews for
140
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173
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Decorah, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent accommodations. However, charges for parking and Internet pushed the overall cost of the room to nearly $200. Rather pricey for Des Moines. With that in mind, the room was excellent -- very spacious -- and provided areas to easily separate work and rest.

Review collected in partnership with Embassy Suites Hotels

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Ankeny, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Clean, quiet, beautiful view of city and river. Wonderful staff at check in and breakfast. Breakfast was great as well as evening reception. Great price for services available. Pool was great temperature for small kids.

Review collected in partnership with Embassy Suites Hotels

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shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Tyson C; Thank you very much for your great comments. I am glad you had a perfect stay! Sincerely, Skip Hammerman General Manager More 

Ackley, Iowa
1 review
3 of 5 stars Reviewed 4 days ago NEW

Like every other business, Embassy Suites has succumb to "cut backs". The manager's reception had a bouncer standing in line to prevent drinks after allotted time. Bar wasn't staffed well and long line entire reception. Snacks were "open a bag of chips and throw them out". Then we can discuss breakfast...

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear connie847; Thank you very much for your feedback. I am sorry you did not enjoy the complimentary evening reception we offer every night from 5:30pm to 7:30pm offering alcoholic and non-alcoholic beverages and light snacks to all of our guests at no cost. We housemake all of our dips and salsas from scratch and vary the selection of chips... More 

Minneapolis, Minnesota
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I've stayed at a lot of embassy suites through the years, and this one takes the cake. Great location, great, recently renovated rooms, and great staff. This Embassy sets the standard. One small thing they do that I wish was more common is using RFID chips/readers for room entry. Instead of having to get your card out of your wallet... More 

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear JohnS_2563; Thank you very much for your comments and feedback on our state of the art guest room lock system. Greatly appreciated! Sincerely, Skip Hammerman General Manager More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this location several times for work trips. As a Hilton member I try to stay within the family and Embassy Suites can be hit or miss. This location is nice. Of course the free drinks and free breakfast add value at this chain. The food at Liberty's is well prepared and service with a smile. Had... More 

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shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear J0hnR64; Thank you for your continued patronage! I appreciate your nice comments about Liberty's Restaurant. We have just recently updated the menu with some great new additions. We all hope to be of service to you again in the future. Sincerely, Skip Hammerman General Manager More 

Evanston, United States
1 review
2 of 5 stars Reviewed 1 week ago

Hotel was nice, but the room service was very lacking. I ordered room service and they didn't note my room number. I called after an hour and they offered me 50% off and would deliver my food shortly. I requested 100% of and they did oblige but when they delivered the food they had messed up order so I had... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Kim B; Thank you for your review. I am very sorry about the mix up with your room service order. I have reviewed the details of the mistake with our Restaurant Manager who oversees the Room Service operation. I have also previously e-mailed you directly in order to "Make it Right" as per our Brand Promise. I greatly appreciate... More 

Moville, Iowa
Contributor
17 reviews 17 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Typical Embassy Suites stay... great!! Rooms were clean and updated, pool was a hit, breakfast was free and made to order, AND free happy hour w/ snacks (unlike most hotels, you get a full 12 oz. draw). Will DEFINATELY be back next time we're in Des Moines. Can't go wrong with this hotel folks!!

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Heathmets; i hope you had a great time at your sporting event. I am glad we were ablel to make your stay in Des Moines fantastic! Sincerely, Skip Hammerman General Manager More 

Houston, Texas
Top Contributor
104 reviews 104 reviews
75 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

Warm apple cider.... Check in was ok. You have to pay for parking it was only 8 bucks. I had 2 rooms they both were update and spacious. It was a little noises in the atrium pass 10pm but that's ok. Breakfast was great check out was easy. I will return.

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Killin You K; Thank you for staying with us - see you back soon! Sincerely, Skip Hammerman General Manager More 

Grimes, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Besides the room being very stylish and clean, the room was extremely quiet! Once in the room, we didn't hear anything from outside it! The beds and linens were comfy. The breakfast was a huge surprise as it was so full of choices, plus omelets! And free! Everyone here is so kind and attentive to our needs. Great location in... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear William F; I am delighted you had a wonderful stay with us. Quietness of the bedroom is a great benefit of our two room suite design as the entrance to the guest room is not the immediate entrance to the bedroom having the living room space in between. We take great pride in our complimentary cooked to order breakfast... More 

Alburnett, Iowa
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at the Embasy in Des Moines several times and this time was the absolute best customer service I have ever received at an embassy. I was concerned because I did purchase the room on Orbitz 7 months earlier when I purchased my tickets to The Book of Mormon. The check in was super easy, they had all... More 

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear sne1516; Thank you for your wonderful review! I am happy you had a great stay and that you were able to enjoy the many fine things you have available to you just outside the hotel. Please come back soon! Sincerely, Skip Hammerman General Manager More 

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Additional Information about Embassy Suites Hotel Des Moines Downtown

Address: 101 East Locust Street, Des Moines, IA 50309 (Formerly Embassy Suites Hotel Des Moines-On The River)
Phone Number:
Location: United States > Iowa > Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Des Moines Downtown 3.5*
Number of rooms: 234
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Also Known As:
Embassy Suites Des Moines
Des Moines Embassy Suites
Embassy Suites Hotel Des Moines Downtown Iowa
Hotel Style:
#2 Business Hotel in Des Moines
#2 Romantic Hotel in Des Moines
#5 Family Hotel in Des Moines

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