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Embassy Suites Hotel Des Moines Downtown

3.5 of 5 101 East Locust Street, Des Moines, IA 50309 (Formerly Embassy Suites Hotel Des Moines-On The River)
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Embassy Suites Hotel Des Moines Downtown
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Embassy Suites Hotel Des Moines Downtown
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497 reviews from our community

Traveler rating
    264
    154
    38
    29
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cedar Rapids, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

I have left notes through out the survey. Please read that explain my frustration. I am really hoping that since we were trying to use a FREE night stay voucher from a previous error from this Embassy that they will grant us another Embassy voucher since we travel that area frequently.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Cedar Rapids, Iowa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

We have stayed at this location several times for state wrestling and other events in the area and have never had this bad of an experience. We were there for 5 nights and our room was not completely cleaned once and toiletries were never replaced during this entire stay. I had to request for the room to be cleaned 3x... More 

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear CyMom; Thank you for your comments. I am sorry that your experience was not like most of our guests experience as we are very highly rated within the Embassy Suites Hotel System as well as on online reviews. We obviously failed to provide our typical, great service to you while you were here and I am glad that we... More 

Fort Dodge
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great value for the money. The staff we had during the weekend we were there were awesome. Especially the chef making the omelettes. Our family loved the guy! Only one complaint and that was too many chemicals in the hot tub. This will not keep us away the next time. Thanks Embassy!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Misty C; Thank you for your nice compliments regarding Josh, our "Omelet Chef Extraordinaire". I will pass on your comments to him - I am sure it will make his day! Sincerely, Skip Hammerman General Manager More 

State Center, Iowa, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

This will be the fourth year our family has stayed at the this location for the state wrestling tournament. Aside from the great location to the arena There is no other reason to choose this for your stay. Upon check in I was placed on a different floor from our block of rooms that had been reserved 10 months prior... More 

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear cdc1510; Thank you very much for your feedback. I am sorry that you did not have a great stay with us during the State Wrestling tournament week. We have a great amount of teams that come year after year as they generally are very happy about the service and absolutely delighted about the great complimentary amenities Embassy Suites Offer... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Embassy Suites is a great location in downtown Des Moines with excellent staff. Every area is within walking distance or they have great shuttle drivers too. The breakfast staff is excellent! They are all so friendly and the food was good. This was my 3rd time staying here and already looking forward to next time.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Eva C; Thank you vey much for your visits to the Embassy Suites Des Moines Downtown. We all greatly appreciate your return stays with us as well as the very nice comments you shared in this review. Sincerely, Skip Hammerman General Manager More 

Knoxville, IA, United States
1 review
5 of 5 stars Reviewed 1 week ago

Love this motel!!! Appreciated the shuttle service to and from the Wells Fargo Arena!!! Delicious breakfast!! Staff was gracious and kind!!! The restaurant in the motel was great. The waitresses were kind and patient. The rooms were remarkable. The staff was always available if we needed anything, like extra blankets. The pool was so clean. The hot tub was divine.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Cathy D; Thank you very much for the raving review! I am glad that you had a great stay with us. We are in fact the partner hotel in Des Moines with the Iowa Events Center and Wells Fargo Arena and I am delighted that you chose to stay with us. See you soon! Skip Hammerman General Manager More 

Des Moines, Iowa
1 review
5 of 5 stars Reviewed 1 week ago

Staff was very friendly when I checked in thank u eddie.. Staff been sent up a basket full of candy chips and pop with a birthday card😁 room was very clean and beds were comfortable had plenty of towels and always could get more if needed enjoyed the complimentary snacks and drinks during happy hr and very nice breakfast the... More 

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear jhawkins48; Thank you very much for your continued patronage! I appreciate your kind comments about Eddie as well as everything else wonderful you said about the hotel. It is great to hear about the very nice breakfast and the rest of the staff providing hospitable service. Thank you again - we all look forward to your return! Sincerely, Skip... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night for a 24-hour getaway in Des Moines. The location was easy walking distance to the Capital Building, East Village, and Court Avenue bars and restaurants. We appreciated the free shuttle service, too. Our room was great! The furniture and bed were very comfortable. Either the walls were a little thin or the people in the room... More 

Was this review helpful? Yes 2
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Susan C; Thank you for choosing us for your getaway! I am sorry about the loud guests next door - we actually typically do not have comments about that, but obviously it was the case this time. Sounds like you had a great time in Des Moines enjoying the activities and sights the city has to offer. Summer is... More 

Mequon, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is a great place to stay. The pool was great. The room was clean and very comfortable as with most Hilton properties. Great view of the Capitol Dome outside my room window. The conference room accommodations were very nice. The staff was pleasant and very helpful. The only nick would be that the restaurant's menu needs to be improved.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Ron D; Thank you very much for you feedback and comments! I am glad that you enjoyed the two room suite we had for you with the view of the capitol in addition to your meeting room set-up. I have shared your comments regarding the menu with our Food and Beverage staff. We did design the menu quite compact... More 

Chicago
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is an Embassy Suites after all so you have the giant open mezzanine going up the full 10 floors with a really loud waterfall coming down one corner. But at least there isn't a swimming pool full of screaming kids in the lobby like some Embassy Suites have. On the other hand, the rooms are very nicely appointed with... More 

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear QualResearcher_9; Thank you very much for staying with us and submitting this great review. I am glad you enjoyed the hotel and the friendly and hospitable staff we have. We hope to see you back at the Embassy Suites when your travel plans bring you back to Des Moines. Sincerely, Skip Hammerman General Manager More 

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Additional Information about Embassy Suites Hotel Des Moines Downtown

Address: 101 East Locust Street, Des Moines, IA 50309 (Formerly Embassy Suites Hotel Des Moines-On The River)
Phone Number:
Location: United States > Iowa > Des Moines
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Des Moines Downtown 3.5*
Number of rooms: 234
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Also Known As:
Embassy Suites Des Moines
Des Moines Embassy Suites
Embassy Suites Hotel Des Moines Downtown Iowa
Hotel Style:
#2 Business Hotel in Des Moines
#2 Romantic Hotel in Des Moines
#5 Family Hotel in Des Moines

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