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Embassy Suites Hotel Des Moines Downtown

Certificate of Excellence
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101 East Locust Street, Des Moines, IA 50309 (Formerly Embassy Suites Hotel Des Moines-On The River)
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Breakfast and WiFi
Best prices for: 1 room 1 guest
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Embassy Suites Hotel Des Moines Downtown
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Embassy Suites Hotel Des Moines Downtown
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506 reviews from our community

Traveler rating
    265
    158
    41
    29
    13
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145
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183
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Top Contributor
62 reviews 62 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Room was nice, shower was a little weird as had no door, and no effective way to keep from splashing on floor. Living room was nice and spacious. Evening reception was great and drink selection was large. Great breakfast. Lots of dining options nearby. (Try Zombie Burger).

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear GolfingBearcat; Thank you for staying with us! I am glad that you enjoyed our complimentary evening reception and the drinks as well as the cooked to order breakfast that is also included in our rate. When we remodeled the hotel, we installed the open style European style showers into all the rooms with a King size bed and continued... More 

Somerset, New Jersey
Top Contributor
88 reviews 88 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is a good choice for business while in Des Moines. I have visited this hotel a few times and while nothing special beyond it being an Embassy Suites, it's a solid choice. One knows what to expect, hotel breakfast, evening reception, and a real one bedroom. They offer a shuttle service that is reliable and convenient, no need... More 

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shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear ias731; Thank you very much for your comments - we greatly appreciate your business and look forward to your return. Sincerely, Skip Hammerman General Manager More 

Moorhead, Minnesota, United States
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The service was great in all areas. The hotel was in a nice, quiet location. There is a small fee for parking, but they give you three options. The breakfast was amazing. I would recommend a top floor room, which gives you a nice view of the atrium on the inside and downtown on the outside.

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Barry K; Thank you for staying with us! I am glad you had a great stay and that you enjoyed the views and the awesome complimentary cooked to order breakfast we serve. Sincerely, Skip Hammerman General Manager More 

Iowa
Top Contributor
82 reviews 82 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here while attending a conference. The first problem started with the reservation. Our confirmation stated we had a king room, but when I checked the staff person stated we had a room with 2 double beds. We called again with the confirmation information and the staff person stated the book of room were only for 2 double beds.... More 

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear TravelBedIowa; Thank you very much for your detailed review. I am delighted that you found the breakfast to be great and that you enjoyed our clean rooms and comfortable beds. I do apologize for the room type confusion on your reservation as you should have had a king size bed upon arrival as you were confirmed to one. We... More 

Iowa
1 review
3 of 5 stars Reviewed 2 weeks ago

When I reserved the room, I advised my husband was allergic to feathers and we needed a feather free room. They said no problem. Upon checking in I confirmed the room was feather free. She looked at her computer screen and said yep it is. We did not have time to double check them as we needed to get to... More 

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shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear cater4fun1: Thank you very much for your feedback. I am sorry about the delay in having the feather pillows removed from your room and that the person checking you in did not have the correct information. I appreciate your business and hope that you will give us an opportunity in the future to serve you again. Sincerely, Skip Hammerman... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I don't normally write reviews, but had to because of my bad experience trying to book a room here I felt the need. I booked 3 rooms using a link for a service called passkey that the hotel utilizes. I received an acknowledgement on all 3 saying the reservation was complete. I received emails about 2 of the reservations that... More 

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shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Jennifer; Please accept my apologies for the problem with the Passkey reservations system. We were not aware of your situation until the posting. Our Director of Sales will contact you personally today to correct this to your satisfaction as we will always Make it Right to our guests. Sincerely, Skip Hammerman General Manager More 

panama city, fl, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The room was fine. The breakfast was good. Hospitality was zero. The managers reception -- poor. Quality of beverages were pathetic and the food consisted of chips, pretzels and dip. It's what you'd expect at a Hampton Inn -- certainly not a $200.00 a night hotel.

Review collected in partnership with Embassy Suites Hotels

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shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Teresa E; Thank you very much for your comments. I appreciate your feedback - I am sorry that you did not enjoy the complimentary evening reception drinks and snacks. I will assure you that I will review our compliance to the Embassy Suite Standards. Sincerely, Skip Hammerman General Manager More 

Sturgis, South Dakota
Top Contributor
69 reviews 69 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Embassy is really a nice place to stay in downtown Des Moines. The location is good, bars and restaurants are close by. The rooms are spacious and clean. The pool area is quite nice. Parking is a bit of a pain, but there is a lot across from the hotel that you use.

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Ride A H; Thank you very much for your business and the review. We hope to be of service to you again when your travel plans bring you back to the city. Sincerely, Skip Hammerman General Manager More 

Sacramento, CA
Contributor
18 reviews 18 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent four nights here the last week of February on a business trip. I can't say enough about the amenities in the room, as well as the view on the river side of the hotel. The breakfast was amazing, so many options, many cooked to order. The happy hour of course was a huge plus. We took the complementary... More 

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear sacto71: Thank you very much for your great review. I am glad that you had the opportunity to enjoy all the complimentary amenities that we and all the other Embassy Suite Hotels offer in addition to the large two room suites that we feature in all the hotels. It certainly makes it much more pleasant to be able to... More 

Cedar Rapids, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I have left notes through out the survey. Please read that explain my frustration. I am really hoping that since we were trying to use a FREE night stay voucher from a previous error from this Embassy that they will grant us another Embassy voucher since we travel that area frequently.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Tami R; Thank you very much for your notes. I am sorry that you did not have a credit available at the time of check-in preventing you to stay with us at that time as we require one from all of our guests. I am glad that we have extended your voucher so that you can utilize it in... More 

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