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Embassy Suites Hotel Des Moines Downtown

Certificate of Excellence
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101 East Locust Street, Des Moines, IA 50309 (Formerly Embassy Suites Hotel Des Moines-On The River)
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Breakfast and WiFi
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Embassy Suites Hotel Des Moines Downtown
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Embassy Suites Hotel Des Moines Downtown
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510 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Ames, Iowa
Top Contributor
95 reviews 95 reviews
26 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We chose this because we were planning dinner in the East Village followed by a live music performance at Woolly's. It was an easy walk for these activities. Got a lower price going through Priceline and pre-paying. As many have said, it is a very nice hotel. Staff were all extremely friendly. You can park outdoors across the street for... More 

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear AmesMan - Thank you very much for your comments! I am glad that you enjoyed your East Village weekend and appreciate you staying with us. Hope to see you back soon! Sincerely, Skip Hammerman General Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Awesome friendly staff, and this place is in a great locatiom. I like the shuttle feature, this was helpful to get around town for small errands. I will return again when I am in town for business. Thanks!

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear travis y: Thank you for acknowledging our fantastic staff and great complimentary courtesy shuttle service. Please come back soon! Sincerely, Skip Hammerman General Manager More 

Guilford, Connecticut
Contributor
11 reviews 11 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Everyone in the hotel was so extremely friendly and helpful. The breakfast buffet was awesome! The hotel is centrally located to walk to restaurants and museums. The gentlemen who gave me a ride to the airport was extremely friendly.

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear proctors1990; Thank you very much for your raving review! I appreciate your business and we all hope to see you back soon! Sincerely, Skip Hammerman General Manager More 

Toledo, Iowa
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

We love coming here because the kids love eating in the room and the wonderful breakfast you serve. Just a great place to stay!! We will be coming back in the future!!! We usually only stay over night but looked at the pool area and it is large. The workout area is well furnished and was being heavily used when... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear TrishaT16: Thank you very much for your great review - We all appreciate your business and hope to see you back soon! Sincerely, Skip Hammerman General Manager More 

Top Contributor
65 reviews 65 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Room was nice, shower was a little weird as had no door, and no effective way to keep from splashing on floor. Living room was nice and spacious. Evening reception was great and drink selection was large. Great breakfast. Lots of dining options nearby. (Try Zombie Burger).

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear GolfingBearcat; Thank you for staying with us! I am glad that you enjoyed our complimentary evening reception and the drinks as well as the cooked to order breakfast that is also included in our rate. When we remodeled the hotel, we installed the open style European style showers into all the rooms with a King size bed and continued... More 

Somerset, New Jersey
Top Contributor
88 reviews 88 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is a good choice for business while in Des Moines. I have visited this hotel a few times and while nothing special beyond it being an Embassy Suites, it's a solid choice. One knows what to expect, hotel breakfast, evening reception, and a real one bedroom. They offer a shuttle service that is reliable and convenient, no need... More 

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shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear ias731; Thank you very much for your comments - we greatly appreciate your business and look forward to your return. Sincerely, Skip Hammerman General Manager More 

Moorhead, Minnesota, United States
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The service was great in all areas. The hotel was in a nice, quiet location. There is a small fee for parking, but they give you three options. The breakfast was amazing. I would recommend a top floor room, which gives you a nice view of the atrium on the inside and downtown on the outside.

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Barry K; Thank you for staying with us! I am glad you had a great stay and that you enjoyed the views and the awesome complimentary cooked to order breakfast we serve. Sincerely, Skip Hammerman General Manager More 

Iowa
Top Contributor
83 reviews 83 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 13, 2015

We stayed here while attending a conference. The first problem started with the reservation. Our confirmation stated we had a king room, but when I checked the staff person stated we had a room with 2 double beds. We called again with the confirmation information and the staff person stated the book of room were only for 2 double beds.... More 

Was this review helpful? Yes 1
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear TravelBedIowa; Thank you very much for your detailed review. I am delighted that you found the breakfast to be great and that you enjoyed our clean rooms and comfortable beds. I do apologize for the room type confusion on your reservation as you should have had a king size bed upon arrival as you were confirmed to one. We... More 

Iowa
1 review
3 of 5 stars Reviewed March 11, 2015

When I reserved the room, I advised my husband was allergic to feathers and we needed a feather free room. They said no problem. Upon checking in I confirmed the room was feather free. She looked at her computer screen and said yep it is. We did not have time to double check them as we needed to get to... More 

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear cater4fun1: Thank you very much for your feedback. I am sorry about the delay in having the feather pillows removed from your room and that the person checking you in did not have the correct information. I appreciate your business and hope that you will give us an opportunity in the future to serve you again. Sincerely, Skip Hammerman... More 

1 review
1 of 5 stars Reviewed March 11, 2015

I don't normally write reviews, but had to because of my bad experience trying to book a room here I felt the need. I booked 3 rooms using a link for a service called passkey that the hotel utilizes. I received an acknowledgement on all 3 saying the reservation was complete. I received emails about 2 of the reservations that... More 

Was this review helpful? Yes
shammerman, General Manager at Embassy Suites Hotel Des Moines Downtown, responded to this review

Dear Jennifer; Please accept my apologies for the problem with the Passkey reservations system. We were not aware of your situation until the posting. Our Director of Sales will contact you personally today to correct this to your satisfaction as we will always Make it Right to our guests. Sincerely, Skip Hammerman General Manager More 

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