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Extend a Suites - Des Moines

5220 Northeast 14th Street, Des Moines, IA 50313 (Formerly Bavarian Inn - Des Moines)
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Extend a Suites - Des Moines
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Ranked #39 of 46 Hotels in Des Moines
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25 reviews from our community

Traveler rating
    3
    1
    1
    1
    19
See reviews for
9
3
2
4
Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Denver, Colorado
1 review
1 of 5 stars Reviewed 2 weeks ago

We were driving to Colorado from PA and planned on stopping over in Des Moines on our first night of the trip. After driving all day, we booked the Extend A Suite hotel through Priceline. When we got off the exit we could not find the hotel as there was no sign out front. We called and the front desk... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 31, 2015

After a 24 hour drive and barely getting any sleep driving up from the West Coast we stumbled upon the Extend a Suites, the lady at the desk was very nice and helpful, it was around 12 am. She told me that we needed to look at the room because they did not offer refunds. The first room I looked... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

when I checked in they were friendly and greeted me at the door with a smile they said if you need anything we're here 24 hours 7 days a week when I got my room is very clean. Cleaning service is very good they're friendly they always stop and smile at you and talk to you

Was this review helpful? Yes 1
Des Moines, Iowa, United States
1 review
5 of 5 stars Reviewed December 1, 2014

I just wanted to take a minute to say Thank You to Sharon and the staff here at Extend a Suites. So ive been staying here for around a month with my husband and our 7 yr old son. And holidays are ruff for our family, my father in law passed thanksgiving last year, and my parents passed 6 yrs... More 

Was this review helpful? Yes
Peoria, Illinois
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 22, 2014

When I arrived at the hotel, there was no soap in the room and a dead bug on the floor. The television was even on. It would seem that the room was not cleaned from the last guest. I arrived late and just went to sleep. The next day I could not shower. The bathtub filled with water, never drained,... More 

Was this review helpful? Yes 6
eas-JS, Owner at Extend a Suites - Des Moines, responded to this review

I would like to apologize for the experience you had at our Des Moines extend a suites location. We have completely new management due to several instances with the person that was running this hotel. We appreciate your feedback and we are striving to have the right people in place to make sure these instances do not happen in the... More 

Des Moines, Iowa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2014

I just have to say that the reviews that have been left are not all accurate. The manager Melinda has been on the phones to make this hotel a very nice living area. I am a mother of 3 boys and have been living here for almost two months now. The housekeepers have a schedule and my room is cleaned... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 9, 2014

DIRTY!they Never vacuum halls/ stairs. I seen a used condom, bloody kotex , and a big butcher knife along with other trash in parking lot. Walked in the bathroom to see cock roach on my kids toothbrush. .. and there is many more roaches here too. Sick!!!

Was this review helpful? Yes 3
eas-JS, Owner at Extend a Suites - Des Moines, responded to this review

Thank you for choosing extend a suites and we would like to apologize for any inconvenience you may have had on your visit with us. We have taken action on your feedback and we hope to fix these issues very quickly. If you would like to discuss this in detail please contact me at info@extendasuites.com More 

Muscatine, Iowa
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 16, 2014

We came to Des Moines over Valentine's weekend and decided to stay at this motel. The outside does not reflect inside. When we pulled in it looked nice outside. We entered the lobby and still looked nice but it all went to hell after that. The staff MAY LOOK FRIENDLY but looks can be deceiving. Check in sign says 2pm... More 

Was this review helpful? Yes 3
Volga, South Dakota
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed January 6, 2014

The majority of the reviews for this hotel are correct. This is a horrible hotel. It basically seems like this is a hotel built in the 1960s and nothing has been done in the way of maintenance since then. Doors and windows are broken. The shower/tub is falling apart. The non-smoking room smelled like smoke. One positive thing was the... More 

Was this review helpful? Yes 1
eas-JS, Owner at Extend a Suites - Des Moines, responded to this review

Thank you for all the feedback, as we are working to fix the issues with this hotel. I apologize for any inconvenience we may have caused you and if you would like to speak further on your stay please feel free to email me at info@extendasuites.com. Our guests are very important to us and we would like to fix the... More 

Des Moines, Iowa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 2, 2014

We rented a room at this disgusting hotel. Our first clue should have been when the gal at the front desk said "Do you want to look at your room before you pay for it? If you don't inspect it, you can't get your money back." I thought it was a weird request, but never imagined what we would walk... More 

Was this review helpful? Yes 2
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