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Residence Inn by Marriott Des Moines Downtown

Certificate of Excellence
3.0 of 5
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100 SW Water Street, Des Moines, IA 50309
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Residence Inn by Marriott Des Moines Downtown
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Ranked #7 of 46 Hotels in Des Moines
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
Dianna R Moultrie, Georgia
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93 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Moultrie, Georgia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Wow, the best stay I've ever had, after being completely deserted by the Days Inn (Ankeny) Marriot stepped up to the plate, gave us a beautiful room, helped us with first floor accommodations for my daughter who suffers from JIA and took care of us and our animals. My daughter loves it here, loves the couch, the shower (best shower... More 

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Chappaqua, NY
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stay in Marriott brand hotels frequently and are used to quality rooms in quality properties and typically the service is solid. But I have to say, it was our first time staying in the Residence Inn Des Moines Downtown and what a great stay. Why? Well, the property is clean and well located, the room was... More 

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Omaha, Nebraska
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We ended up here for one night as it was the only hotel with rooms available for our date. The location was great, right near the pedestrian bridge over the river and close to numerous restaurants and bars, not to mention the huge farmers market on Sat morning. Room was clean, quiet, and very comfortable! Our room faced the courtyard/firepit... More 

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Antipolo
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I loved the location of Resdidence inn! It is walking distance from Jordan Creek Towncenter that has a good selection of shops and restaurants. The view at the back of the hotel was very relaxing - ponds, ducks, fountains. You can take a stroll during your downtime. The room that instayed in i believe was the 1 bedroom King. I... More 

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Charlotte, North Carolina
Level Contributor
54 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are travelling across the country with our two small dogs, and this was our second night on the road. This hotel look brand new. The room was very quiet and attractive. Staff was friendly, and I would definitely stay here again if in the area.

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Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I arrived pretty late in the evening around 1am. Brent greeting me as I walked in the door with a warm welcome and great big smile!! He was awesome!!! I am actually an AGM for another Marriott property so my standards are usually higher than most but he definitely exceeded them. I wish I had him working audit at my... More 

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Curtis A, General Manager at Residence Inn by Marriott Des Moines Downtown, responded to this review

Thank you for the warm feedback in regards to our staff from our hotel. We want people to feel, not just arriving to a hotel, but a Residence. We look forward to your next visit to Des Moines.. Curtis Agan General Manager More 

Salt Lake City, Utah
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This room was one of the most beautiful rooms I have been in. Loved having the one-bedroom suite! The only thing I couldnt figure out was how to close the curtains. I am assuming there is some sort of remote control- but who knows. Hopefully nobody saw anything inappropriate!!! Anyway, the staff was awesome too. I forgot to pack a... More 

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Curtis A, General Manager at Residence Inn by Marriott Des Moines Downtown, responded to this review

Dear Jojara, Thank you for the positive feedback in regards to our staff and your stay. I apologize the remote control for the blinds was not in sight in your room. Hopefully when your business brings you back to Des Moines, we will be ready and always have an open door/curtain for you. More 

Cincinnati, Ohio, United States
Level Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed May 26, 2015

The check in experience was excellent, our suite was fine, but the breakfast staff left a lot to be desired. The state high school track meet was that weekend, and the hot food was pretty much gone an hour after breakfast began. Bagels & English muffins & yogurt went next, and the only fruit choices were 2 apples & an... More 

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Curtis A, Manager at Residence Inn by Marriott Des Moines Downtown, responded to this review

Mary R. Thank you for your honest feedback. We definitely appreciate all responses. We have recently made a change in our breakfast area as well that we believe will impact our guests greatly. I do hope you give us a second chance on your future return visit to Des Moines. Thank you again for your feedback More 

Atlanta, Georgia
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 23, 2015

Newish hotel and really nice and pretty much lived up to Marriot/Residence Inn standards. It is right next to a railroad track but that never really bothered me. More vibrations then loud. I did enjoy the fact that you're right on the riverwalk so if like to run or ride a bike that was very accessible. My only complaint would... More 

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1 review
1 of 5 stars Reviewed May 22, 2015 via mobile

Having worked at a residence inn in downtown Denver, this hotel is far from what a Marriott should be. Several stains on the floor, couch, and chair. (See pictures) There were skuffs out of almost all the furniture and there was even a ledge to set items on that had the edging taped on. unfortunately we had reservations that couldn't... More 

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Curtis A, Front Office Manager at Residence Inn by Marriott Des Moines Downtown, responded to this review

DinosRoar Thank you for your feedback. We are sorry to hear that your arrival to room you found the condition did not meet your needs. Your comments will help us to improve our procedures with cleaning and better serve our guests. in the future. We hope you will consider staying at our hotel if you return to the area. If... More 

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