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Days Inn Des Moines Merle Hay

2.0 of 5
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4845 Merle Hay Rd, Des Moines, IA 50322
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Days Inn Des Moines Merle Hay
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338 Reviews from our TripAdvisor Community

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Glenwood, Iowa
1 review
5 of 5 stars Reviewed 6 days ago NEW

Clean room; had everything we needed. Breakfast was excellent. Very reasonable price! Overall, the best value in that area!

Review collected in partnership with Days Inn

Helpful?
Thank dennisn979
management0403, General Manager at Days Inn Des Moines Merle Hay, responded to this review

Thank you so very much for your compliments and feedback about our Days Inn Des-Moines Merle Hay, IA. I am extremely happy and encouraged to learn that you found our hotel to be a good choice that also offers a convenient location. I am also glad that you noticed our friendly service, breakfast offerings and our most competitive rates that... More 

Lincoln, Nebraska
1 review
3 of 5 stars Reviewed December 29, 2015

Most things were just fine for the price of the hotel. However the pool was hotter than most hot tubs I've been in. In fact it was just as hot if not hotter than your own hot tub. My point with booking that hotel was that it had a pool but we could not stay in it very long.

Review collected in partnership with Days Inn

Helpful?
Thank 618mattl
aminalka0403, General Manager at Days Inn Des Moines Merle Hay, responded to this review

Thank you for your feedback and staying with us. I am glad you enjoyed our services and amenities. We will adjust the hot tub temperature. We hope to see you soon. Alma General Manager More 

Keokuk, Iowa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 23, 2015 via mobile

Benagins conveniently located across the street. Close to Merkel hay mall highly recommend Flix brewhouse for dinner and a movie. Water pressure could be better, but aside from that a quite enjoyable stay. Love the arcade games!!!!!!!!!!!!!!!!!!!!!!!!!

Helpful?
Thank starrgirl2013
aminalka0403, General Manager at Days Inn Des Moines Merle Hay, responded to this review

Thank you for your feedback and continued business. We appreciate your loyalty to our Days Inn Merle Hay-Des Moines, IA. We are thrilled to know that you enjoy our unparalleled service and outstanding amenities. We often receive compliments on our associate’s friendliness and their professionalism. Our goal is to provide a full-service experience with an emphasis on providing excellent guest... More 

Paullina, Iowa
1 review
1 of 5 stars Reviewed December 7, 2015

The entire motel had a terrible stale cigarette smoke, must, and mildew. The beds were hard and could barely sleep. I understand it is an inexpensive motel but the conditions are unacceptable and borderline gross. I am understand for the price I am not going to get a Marriott experience but I can guarantee that I will not stay in... More 

Review collected in partnership with Days Inn

Helpful?
Thank davep108
aminalka0403, General Manager at Days Inn Des Moines Merle Hay, responded to this review

Thank you for your feedback. I apologize for your dissatisfaction with our hotel and guest services. We strive to exceed our guest’s expectations. However, we also realize that some of our guests may not be completely impressed and this is why our operations team continuously review service opportunities to evolve our processes so we may exceed our guest service and... More 

Melbourne
Level Contributor
8 reviews
7 hotel reviews
4 of 5 stars Reviewed December 6, 2015

Room was clean and looked like it was just renovated. Has a indoor pool and hot tub. Free breakfast was good. Breakfast could use a couple more choices. Check in and check out were fast and both clerks were nice.

Helpful?
Thank John E
aminalka0403, General Manager at Days Inn Des Moines Merle Hay, responded to this review

The entire team at Days Inn Merle Hay-Des Moines, IA would like to thank you for your comments and business. Our goal is to provide a full-service experience with an emphasis on providing excellent guest service and creating an exceptional experience for our guests. We are very pleased and grateful for such a positive feedback surrounding our services and great... More 

Forsyth, Missouri
Level Contributor
6 reviews
4 of 5 stars Reviewed November 29, 2015

We booked for four nights two double rooms adjoining, we arrived a day early and had no problems checking in right away. Check in was pleasant, front desk staff members were very nice. Rooms were very clean and comfortable, hotel is older but going through renovations now. Indoor pool and hot tub were great! Breakfast was alright, really helps save... More 

Helpful?
Thank Rachel W
aminalka0403, General Manager at Days Inn Des Moines Merle Hay, responded to this review

Thank you for your review of our Days Inn Merle Hay in Des Moines, Iowa. We are very pleased and grateful for such a positive feedback surrounding our services and great amenities that our hotel offers. Our greatest compliment is for you to return to us for the best Value under the sun. We hope to see you soon. Alma... More 

Arthur, Iowa
1 review
1 of 5 stars Reviewed November 16, 2015

Stunk, cigarette butts in hallways, garbage everywhere, light in bathroom didnt work. Cancelled our room for no reason and didn't notify us thankfully got that worked out. Arcade stole my money internet didn't work

Review collected in partnership with Days Inn

Helpful?
Thank 967caitlinm
aminalka0403, General Manager at Days Inn Des Moines Merle Hay, responded to this review

Thank you for sharing your experiences. We are truly sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. I am sorry that we did not get a notification about these issues and missed the opportunity to correct these issues during your stay. Our team members and management are always willing and... More 

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