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Days Inn - Des Moines Merle Hay

2.0 of 5
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4845 Merle Hay Road, Des Moines, IA 50322
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Days Inn - Des Moines Merle Hay
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Ranked #28 of 46 Hotels in Des Moines
A recent review
4 of 5 stars reviewed yesterday
858deanj Dekalb
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274 reviews from our community

Traveler rating
    42
    61
    69
    40
    62
See reviews for
140
46
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34
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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  • All months
    (274)
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    (95)
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    (76)
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    (73)
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    (30)
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Dekalb
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel was a very clean hotel The beds were very comfortable The breakfast was great And the price was great Very friendly hosts

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Eugene, Oregon
1 review
3 of 5 stars Reviewed yesterday NEW

The game area smelled of smoke. It should be fumigated. Could they also include hair conditioner bottles, as well as shampoo? The room was fine, accept for the fact that the air conditioner isn't controlled in the room. The fan only comes on sporadically. The maid service was fine. The breakfast was mostly carbs, with scrambled egg patties. Uniforms or... More 

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Cedar Rapids, Iowa
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

It's not extravagant, but I've stayed there several times, and it's always been satisfactorily clean. They are in the midst of a 800,000 dollar upgrade to improve the facility as a whole. One warning-the beds are soft, so if you've got a bad back, watch out. Lastly, the breakfast is very minimal, so don't expect hot oatmeal or eggs.

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Mount Horeb
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Place was full. Simple, with pool and hottub, continental breakfast. Got stuck in a pet friendly, smoking room. No other option, and yes, I had a pet. But, I am somewhat allergic to smoke. It made for a rough night of sleep. Room was close to outside access, which was nice. Fairly clean and comfortable, but worn. Some upgrades needed... More 

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

Thank you for your comments on our hotel and our services at the Days Inn Merle-Hay Des Moines, IA. Our goal is to earn the trust of those we serve by committing to the highest standards of quality, As you pointed out, little TLC is warranted for this hotel so a renovation is being planned to update and upgrade some... More 

Clinton, Iowa
1 review
2 of 5 stars Reviewed 1 week ago

I was disappointed in this hotel stay. The staff (a middle eastern man who wore no name tag and was working the counter the entire day/night of our stay) was hardly polite. We drove over 3 hours for our stay in this hotel and once we arrived (a little before 1:00 PM) my husband had approached this man asking if... More 

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

I am sorry to hear about your experience. Although it is never pleasant to hear when a guest is not satisfied with his or her experience, we do need to be aware of these situations. We try our best to be the most caring, welcoming, and helpful team in the entire Des Moines area, obviously on this occasion we failed... More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

After a horrible experience down the road, they had a room for us at 11:30 at night! The man checking us in was a bit unfriendly but good at his job. The room was clean quiet and comfortable. The breakfast area the was clean and the employees were cleaning it up constantly. The complimentary breakfast was adequate. Would recommend this... More 

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

We genuinely appreciate your feedback and I am glad to know that you had a great time here at the Days Inn Merle-Hay- Des Moines, IA. We strive to really understand the needs of our guests and train our associates continuously to make sure they excel in our service culture training that focuses on professional and friendly guest service, housekeeping... More 

Minneapolis
1 review
4 of 5 stars Reviewed 2 weeks ago

Front desk staff during the day was truly an amazing, friendly, helpful, always smiling, and welcoming to the customers.

Review collected in partnership with Days Inn

Was this review helpful? Yes
aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

The entire team at Days Inn Des Moines- Merle Hay, IA would like to thank you for your feedback and compliments. We are extremely pleased to know that you enjoyed your stay. We often receive compliments on our associate’s friendliness and their professionalism. I have forwarded your gratitude to our entire team and thanked them for going "above and beyond,"... More 

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