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Days Inn - Des Moines Merle Hay

2.0 of 5
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4845 Merle Hay Road, Des Moines, IA 50322
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Days Inn - Des Moines Merle Hay
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Ranked #29 of 46 Hotels in Des Moines
A recent review
5 of 5 stars reviewed 5 days ago
Chasity B Ialyssos, Greece
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258 reviews from our community

Traveler rating
    41
    54
    65
    38
    60
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130
44
18
31
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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  • All months
    (258)
  • Mar-May only
    (79)
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    (76)
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Ialyssos, Greece
1 review
5 of 5 stars Reviewed 5 days ago NEW

My family and I prefer to stay at places where the staff is friendly, the pool is warm, the hot tub is hot, the beds are comfy, the rooms are clean, there is an arcade, and breakfast is served. This hotel met all of my expectations at a reasonable rate.

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Sparta, Wisconsin
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The room was nice enough but I had the unfortunate luck to be placed in a room a floor above the bar. There were people talking loudly in the parking lot all night long while out for a smoke til well after 230am. If you get a room there get it on the opposite side of the bar attached to... More 

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Blaine, Minnesota
1 review
3 of 5 stars Reviewed 1 week ago

My wife and I reviewed this motel before our trip and found the amenities and price to be what we were looking for. The hot tub and pool were nice and warm, very appreciating after a long days drive. The room was clean and inviting. We would stay here again if we were in the area.

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

Thank you for your review of our Days Inn Desmoines Merle-Hay, Iowa. We are very pleased and grateful for such a positive feedback surrounding our services and great amenities that our hotel offers. Our goal is to provide excellent service and creating an exceptional experience for our guests. Days Inn Desmoines Merle-Hay is perfect for families, couples, singles and amenities... More 

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I and husband stayed this days inn for one night, room facilities were not classy, just basic and normal like other same level hotel. Everything ran good, the staff was nice and friendly, the bed was comfortable and clean, carpet was clean, light was bright, wifi was fast. Overall we had a good rest there.

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

Thank you for your wonderful remarks and feedback on our Days Inn Des Moines-Merle Hay, IA and our services. Our goal is to provide a full-service experience with an emphasis on providing excellent and friendly guest service and creating an exceptional experience for our guests. Each comment is very important to us and helpful in improving our services. We are... More 

Glenwood, Minnesota
1 review
2 of 5 stars Reviewed 2 weeks ago

The drain for the bathroom sink was plugged when I arrived. I reported the problem when I checked out.

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

Always a pleasure to have our good neighbors from the state of Minnesota stay with us. Thank you for taking the time to leave us this review. We are deeply sorry for the service failures you experienced on this occasion. I wish you had reported your concerns as soon as you discovered. When problems or issues are reported during the... More 

Cedar Rapids, Iowa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The hotel reeked of cigarettes and was not appealing on the outside or the inside. It looked very rundown. We were placed in a room that was right above the bar inside the hotel. We could hear the loud music from the bar until 2am. People were outside the bar shouting which was right outside of our window until after... More 

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

Thanks for your feedback, and of course for your business. We are truly sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. Please be assured, that I have addressed your comments and spoke to each individual department concerning your experiences with us. Please know that this restaurant is on our property... More 

Neshkoro, Wisconsin
1 review
2 of 5 stars Reviewed 2 weeks ago

For a building that is supposed to be smoke free, the entire public space by our room had a very strong cigarette smoke smell. The smoke odor was also very strong and it was marked as a non-smoking room. I mentioned it to the front desk when checking out and was just given a blank stare. I will not be... More 

Review collected in partnership with Days Inn

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

Thank you for sharing your experiences. As our guest, you can expect warm hospitality and clean comfortable rooms, where everything works to make your stay trouble-free and enjoyable. We work hard to earn our reputation as the best value under the sun. In reading your comments, I am sorry to hear that we have fallen a bit short from our... More 

Anamosa
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Pros: The gal checking us in was very nice, the room was clean & the beds were more comfortable then expected. Cons: I reserved the room with reward points. I was required to fill out a reservation card even though the reservation had the same information. We also had to give a $50 deposit which was fine however they also... More 

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

Thank you for sharing your concerns and compliments. I am glad that you enjoyed your stay and liked our beds and cleanliness. Our goal is to not only meet the needs of each and every guest we serve, but to exceed their expectations to make their stay as pleasant and comfortable as possible. In reading your comments, I am sorry... More 

Beatrice, Nebraska
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel while visiting a sick relative. The check in went very smoothly and the desk staff were very nice. The room as large and very comfortable. The bathroom was clean and the bed was comfortable. Breakfast was weak but the rest of the stay was great

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aminalka0403, General Manager at Days Inn - Des Moines Merle Hay, responded to this review

Thank you for sharing your experiences at Days Inn Merle Hay-Des Moines, IA. I am glad we exceeded your expectations and provided you with an amazing experience. It was indeed a pleasure to read your comments and I would like to thank you, for the time you have taken to offer your feedback. It is only with such feedback that... More 

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