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Comfort Inn

2.0 of 5
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4950 NE 14th Street, Des Moines, IA 50313 (Formerly Red Roof Inn Suites Des Moines)
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Comfort Inn
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Ranked #23 of 46 Hotels in Des Moines
A recent review
3 of 5 stars reviewed 2 weeks ago
Sarahkeet
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58 reviews from our community

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    15
    9
    6
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18
16
3
10
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located off I-80 if you're looking for an overnight stay in Des Moines. I found it clean and the bed comfortable (although there was a red stain on the duvet runner). The drone of the highway noise actually allowed me to sleep through the night. When you exit I-80, be sure to turn right and NOT... More 

Was this review helpful? Yes 2
Dannyks, Manager at Comfort Inn, responded to this review

Thank you so much for your review of our property. The feedback from our guests truly helps us to see what we are doing good, and what we need to improve on. We appreciate you choosing our hotel and we look forward to seeing you again soon. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place to stay! Awesome rooms and great service. The breakfast in the morning is great too!! Very reasonable prices. The location is great. Right off the interstate. The manager Steve is very helpful! If you want a good place to stay this is it

Was this review helpful? Yes 2
Dannyks, Manager at Comfort Inn, responded to this review

Thank you very much for giving us your feedback and letting us know about your stay. We appreciate you staying with us, and we look forward to seeing you again soon. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lori was wonderful! Breakfast was great and you know how those weird scrambled eggs taste? They were actually really great! Beds were very comfortable and the pillows were very nice! My dog AND children all had great time also! Great location right off interstate right next to great restaurants within 1 min walking! Give Lori 5 stars wonderful hotel! Good... More 

Was this review helpful? Yes 2
Dannyks, Manager at Comfort Inn, responded to this review

We are thrilled to hear that you enjoyed your stay and our facilities. We look forward to seeing you again the next time you are in the area. Thank you for choosing our hotel. More 

Sallisaw, Oklahoma
Top Contributor
66 reviews 66 reviews
38 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 11, 2015

Room was adequately supplied and mostly clean. The cable quit working while we were watching it, and the phone was apparently there just for show, because the cord was just hanging there and the plug to the wall had been removed. I informed the manager the next morning and he did not act at all concerned, but the rate was... More 

Was this review helpful? Yes 1
Dannyks, Manager at Comfort Inn, responded to this review

We are glad you chose to stay with us, and we are in hopes you will do so again in the future. I do remember you bringing up the phone, which I had addressed that day, so we got that repaired. The cable going out in the middle of the night is a little more challenging since the cable company... More 

Rochester, New York
Top Contributor
83 reviews 83 reviews
38 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 3, 2015

My daughter and I pulled in here late one night after a long day of driving. The woman behind the desk was wonderful. She put us at the end of the long hallway so we wouldn't have to listen to the truck's air brakes all night. That was appreciated. Be before warned, you will hear the wind if it gets... More 

Was this review helpful? Yes 2
Dannyks, Manager at Comfort Inn, responded to this review

I'm glad you chose to stay with us and that you had a positive experience with the customer service. I'm not sure why there were dirty dishes in the sink, but I will address that with the staff. More 

Kaufman, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 9, 2015

Been staying here for many years under two different hotel brands. Staff has always been helpful, and provided all my needs. Steve even gave me a ride to the Mack truck dealership, when my truck was ready in his own personal car. Service with a smile I would say!!

Was this review helpful? Yes
Dannyks, Manager at Comfort Inn, responded to this review

We are very grateful that you continue to stay with our property and for taking the time to let us know about your stay. We look forward to seeing you again in the future, under better circumstances of course. More 

Senior Contributor
49 reviews 49 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 7, 2015

Clean rooms, nice pool and hot tub. Very nice at the front desk. It would be hard to beat for the price. The breakfast was pretty good as well. We are definitely going to stay here again. I was impressed with the nice upgrades. The shower was really good too.

Was this review helpful? Yes
Dannyks, Manager at Comfort Inn, responded to this review

We are very glad to hear that you had a good stay with us and that you enjoyed the updates. We are hoping you come back to our area to visit again soon. More 

Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 25, 2015

I have family in DesMoines and was visiting around Christmas. I had never tried this hotel before. I am glad we stayed here and will return. It was easy to find. It was clean and the staff was very friendly. The pool area was nice and clean and warm. Wonderful hotel. Bed was comfortable, nice tv, good wifi connection, nice... More 

Was this review helpful? Yes
Dannyks, Manager at Comfort Inn, responded to this review

We are so glad that you chose to try our hotel. We look forward to being your hotel option again next holiday season. More 

1 review
4 of 5 stars Reviewed January 16, 2015

This is an awesome place and very customer service friendly and focused. But there are a few reps that are front desk agents that are very horrible. Overall the experience was good. Depending on who you speak to issues are addressed immediately and resolved.

Was this review helpful? Yes
Dannyks, Manager at Comfort Inn, responded to this review

We are very pleased to hear that you had a good stay with us. We look forward to serving your lodging needs again soon. More 

Lino Lakes, Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 24, 2014

The hotel was clean on arrival. The room was clean and roomy for the 2 beds. The swimming pool good size, the whirlpool hot and cozy. There was some running in the hall later at night but short lasting. The breakfast had a good variety and there was someone there to help when the syrup was gone. The staff was... More 

Was this review helpful? Yes 1
Dannyks, Manager at Comfort Inn, responded to this review

Thank you for taking the time to share your stay with us. We are pleased that you found your stay comfortable. We look forward to seeing you again in the future. More 

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