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BEST WESTERN Crossroads of the Bluffs

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2216 27th Ave, Council Bluffs, IA 51501
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BEST WESTERN Crossroads of the Bluffs
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BEST WESTERN Crossroads of the Bluffs
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192 reviews from our community

Traveler rating
    61
    40
    40
    25
    26
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71
54
9
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Chicago, IL
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My elderly Mom and I had a great stay at the Best Western Crossroads of the Bluffs, Council Bluffs, IA in early April 2015. Mom is mobility-challenged so we booked a King Accessible room - spacious, comfortable, clean and well-appointed. Hotel has a lovely and HUGE lobby seating area and equally HUGE breakfast area. Breakfast was good - ample choices,... More 

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Steger, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nan was outstanding! This was our first stay on a 10-day trip. She went out of her way to provide information on Best Western Hotels in Colorado Springs and made our reservations for our next destination point. She even printed maps to get us safely there. Also, she registered us for the current promotion. It is because of Nan that... More 

Review collected in partnership with Best Western

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

This was a terrible hotel! Ants in bathroom, staff not helpful, power went out for hours, children running up and down hallways, climbing on vending machines and running around pool without staff acknowledging them. Broken ice machines, broken vending machines, hot tub not working, no pool towels ever there. The list could go on! Not great for families!

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Mount Prospect, United States
1 review
2 of 5 stars Reviewed 1 week ago

Carpeting and chairs were full of stains. Carpeting didn't lay flat. Easy to get lost in maze of hallways which are poorly identified. No security at side entrance doors. Breakfast was tolerable. Front dest receptionist at check in was not very pleasant to deal with. Not much good to say about this hotel. Needs major update in every way

Review collected in partnership with Best Western

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Dayton, Nevada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We were extremely pleased with the hotel! The room was very clean and the linens were very good quality. The pool was very well kept and the perfect size to swim laps in. The employee that checked us in was friendly and extremely helpful!

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Lindsay, Nebraska
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I have stayed at this location many times, and have been impressed every time. There have been a few times that we have booked late at night when we got there are they worked with us. One time there was two rooms left, and they let us see both, before we booked one. the front desk clerk... More 

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Salem
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We were traveling with our kids and grandkids. We had 3 rooms, and really enjoyed the pool. There was plenty of room and tables around the pool, to invite some of our family to the hotel to spend extra time with us. The kids were in the pool in the evening and morning. There was a fantastic assortment of breakfast... More 

Review collected in partnership with Best Western

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Council Bluffs, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It was one of the best hotels I have ever stayed in..The breakfast was awesome offering more then a cereal like most of the other hotels do... The staff was friendly. The pool was warm ...The shuttle service was a plus point..

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Waterloo, Iowa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 21, 2015

We stayed here while on an overnite trip to the Zoo, we have a 6 yr who was very excited to use the pool the water was so disgustingly dirty we would not let her swim in the water and the hot tub was not even working, very disappointed and a very heartbroken little girl did not get to swim,... More 

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Exira, United States
1 review
5 of 5 stars Reviewed March 15, 2015

A few friends and I planned on enjoying Omaha's Old Market area, found this hotel online for a REASONABLE rate! Loved the stay, very clean, updated furnishings and decor, friendly helpful staff, nice continental breakfast and FREE shuttle service made the stay WONDERFUL! Highly recommend!

Review collected in partnership with Best Western

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