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BEST WESTERN Crossroads of the Bluffs

2216 27th Ave, Council Bluffs, IA 51501
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BEST WESTERN Crossroads of the Bluffs
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BEST WESTERN Crossroads of the Bluffs
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173 reviews from our community

Traveler rating
    52
    38
    36
    23
    24
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64
49
8
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Castana, United States
1 review
2 of 5 stars Reviewed 1 week ago

Poor cleanliness, upkeep of room. Stained and peeling funiture. Dark, bad airquality. Not safe gutted room next to us left standing open, doorway to that room (our hall) unlocked the whole stay. Did not require key card to get in.

Review collected in partnership with Best Western

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North Platte, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The breakfast was good. It was from 6am to 10am. There were plenty of options for everyone, which included biscuit and gravy, scramble eggs, and pancakes. They also had cereal, toasts, bagels, and yogurts. The employee in the breakfast area was kind and made sure the area was clean.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Council Bluffs, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

it was the best hotel I stayed in .. good breakfast with a lot of choice ..internent speed good ..caring staff ..free shuttle was a plus..room was clean... the hotel was updated.. the front dest people jeff, Muhammad , chris made my stay an excellent experience ..what ever I wanted they were up for it..

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Eau Claire, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

The hotel is dirty, staff is not customer focused and really does not deserve the Best Western name. Room was cold and dirty, the shower was hard to use and thought the plumbing would fall off. Breakfast was more an after thought. I will not stay hear again.

Review collected in partnership with Best Western

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Livingston
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Has gone down hill and that's a shame. this hotel could be so much more, use to be the hot spot in council bluffs, very nice then! Not many choices for pet friendly hotels in CB so I thought this one would be better than Days Inn, it wasn't! Staff was nice tho!

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2 reviews
5 of 5 stars Reviewed 5 weeks ago

Reasonably priced hotel for the area with shuttle service. Experienced clean, comfortable, well equipped rooms. Parking was secure and well lighted at night. Close enough to the interstate, Omaha, and the casinos. Friendly and accommodating staff. Clean linens and towels. 

Review collected in partnership with Best Western

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Council Bluffs, Iowa
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 22, 2014

Outstanding Experience! Great Staff, great breakfast. Used the shuttle to visit theater and restaurant. Beds were very comfortable. Nice pool. Housekeeping staff were very pleasant. Great area. Lots of Restaurants within walking area. Look forward to coming back.

Review collected in partnership with Best Western

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Omaha, Nebraska
1 review
5 of 5 stars Reviewed December 20, 2014

Everyone is always very nice and helpful to us when we stay at Best Western. Not all hotels that I have been too go out of there way like they do here. The shuttle is available at all times day or night. Breakfast has many options to choose from and the kids loved the pool. We will be back again... More 

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Hammond
Contributor
20 reviews 20 reviews
17 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 19, 2014

Very nice rooms clean comfortable beds very friendly front desk shuttle service from airport shuttle driver very friendly. Never had a issue with this best Western friendly house keepers.. nice grounds

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council bluffs, United States
1 review
2 of 5 stars Reviewed December 17, 2014

They had a ant/bug issue and still were checking customers in. And then expecting them to pay to stay. Three were ants/bugs all over my bed YUCK! After asking to get a refund I was given the run around and still no refund. What manager would do that?

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Crossroads of the Bluffs

Address: 2216 27th Ave, Council Bluffs, IA 51501
Phone Number:
Location: United States > Iowa > Council Bluffs
Price Range (Based on Average Rates): $
Number of rooms: 107
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Hotel Style:
#2 Best Value Hotel in Council Bluffs
#7 Business Hotel in Council Bluffs

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