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BEST WESTERN Crossroads of the Bluffs

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2216 27th Ave, Council Bluffs, IA 51501
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1 room 1 guest
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BEST WESTERN Crossroads of the Bluffs
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260 Reviews from our TripAdvisor Community

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Traveler rating
    76
    61
    60
    34
    29
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103
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Denver, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

By far succeeded my expectations! My family and I had a wonderful time. We were told on the phone the rooms were recently remodeled and we requested the newer rooms and they were great! Definitely enjoyed the stay here! Next time we're in Omaha we will definitely be staying in CB at this hotel.

Review collected in partnership with Best Western

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1 review
2 of 5 stars Reviewed 1 week ago

Hotel room floor was not clean at all. Bare feet turned black after walking around for an hr. Moved to another room and shower didn't appear fully cleaned. Exterior doors to hotel were not locked by guest key.

Review collected in partnership with Best Western

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Faisal A, Manager at BEST WESTERN Crossroads of the Bluffs, responded to this review

Dear Susan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Travelers are raving about these Council Bluffs hotels

Michigan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We rolled in toward midnight during a long road trip. Despite the late hour, the night manager was welcoming and friendly even while simultaneously training a new employee. As another reviewer noted, the back entrance (nearest to our room) was unlocked. This appeared to be deliberate as there was no swipe pad for our room key card. The hallway was... More 

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Danbury, Wisconsin
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got a coupon at a rest stop, so our room with 2 queen beds was only $60. The room was comfortable and clean. Breakfast included omelets, muffins, waffles, juice, banannas, and scrambled eggs. We only spent one night, so did not have time to enjoy the pool. I would stay there again, and recccomend it to others.

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Vancouver, Canada
2 reviews
1 of 5 stars Reviewed 2 weeks ago

First I spoke to an employee the night of arrival and showed him that the back door to the hotel is unlocked. His caring response to me was " it is broken " and walked away. After strongly complaining to front desk the next morning about how filthy our room was, not to mention the hallways that looked like the... More 

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Faisal A, Manager at BEST WESTERN Crossroads of the Bluffs, responded to this review

Dear William K, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

Houston Texas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was large. Bed was comfortable. Room was very very clean. TV setup was great. Breakfast was a great start for the day with waffles eggs sausage gravy Danish and more. I loved the service. The staff was very friendly and helpful. I would definitely stay there again next time Council Bluffs.

Review collected in partnership with Best Western

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Kansis city
1 review
5 of 5 stars Reviewed 2 weeks ago

Within walking distance of everything! Took my 13 year old here as we were visiting the Zoo and it was amazing! Not really set up for little, little kids but a 13 year old appreciated the hotel. I literally had to drag him out of the hotel at check out....Employees are wonderful, breakfast was great!!!

Review collected in partnership with Best Western

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Ames, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Not expensive at all, yet provides excellent service. Best part is the more you stay there the more they treat you with favoritism and the employees tend to give you significant discounts. All this favoritism is separate from the reward points you can earn. I have to take several trips to council bluffs for work and I usually check in... More 

Review collected in partnership with Best Western

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Hyrum
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Got a great deal with coupon from booklet picked up at Visitor's centers on Interstates. Best bed in 3 weeks traveling!! Huge indoor swimming pool which I had to myself. And the hot breakfast was great--lots to eat, hot eggs, waffles, cereal, fruit, muffins, etc. Staff was helpful as we were a late arrival. Did have trouble with key to... More 

Was this review helpful? Yes
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice room large with Microwave and Fridge. Only $60 with travelers coupon. Rate was much better than Hotels.com by $50. Has the largest indoor pool, hot tub area I have ever seen in a motel. Staff very nice. The usual included hot breakfast items. Shuttle to Casino if that is your thing.

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