The Hotel was being remodeled but that seemed only window-dressing. The issues here were with a uncaring front desk clerk that failed first off to acknowledge me as a Platinum Club Member and the customary goodies at check in were not offered. Small point perhaps but with all the nights I have lodged at hotels it is important. The coffee... More

We used a coupon for this Best Western that we got on the interstate at a rest stop. They honored the coupon for $59.00. It is wonderful. The room is very clean; no stains on the carpet or chairs. The beds are comfy and each of the queen beds have 4 pillows. The towels are fluffy and soft; It is... More

We stayed at this hotel because it met all the things we were looking for. We wanted a place that provided breakfast, accepted large dogs and had a pool and hot tub. The Best Western fit the bill. We took advantage of the FREE shuttle service to and from the airport. Everyone we encountered provided wonderful customer service... although seemed... More

worst Best Western! - rude - first - it was under construction- once I got the key - the carpets guys were sweeping -dust everywhere- the door wouldn't open due to a metal strip from the carpet holding the door shut- this place is awful-now the best part- my wife called B/W. the owner said: ' is she calling head... More

I've stayed at this hotel 3 times over the past year. It's a good place for the price, especially if using a discount coupon easily found along the interstates.The building and parking area are starting to show their age, and the hotel is located near a trucking depot - rail yard. But it is quieter than one would predict and... More

Musty smell in the room, no electrical outlet by side of the bed for reading lamp, scrimped on toileries and the wifi was so weak as to be unusable except by the room door. The lobby was undergoing renovations. Everything was so obviously cut-rate that we skipped the breakfast and went to MacDonalds at the next exit. The location is... More

The Best Western Crossroads of the Bluffs is one of the nicer hotels on our three week trip. The room was large and comfortable. The whole hotel is clean and very attractive. We will definitely return here next time we are in Council Bluffs. More

My overall impression of this inn was very favorable. The lobby area and breakfast room were quite spacious. The room was quite nice. There is an indoor pool and hot tub. Both are in a very large heated room. Breakfast was hot and varied. For the price we paid with the motel coupon, we were very happy with this inn.... More

My son and I stayed here for the College World Series. The outside is not much to look at, but they had a very reasonable rate, excellent service and a very clean room that was actually much nicer than I expected. It was less than 10 minutes from downtown Omaha (and the ballpark) and the hotel gave us complementary shuttle... More