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Quality Inn & Suites Council Bluffs

GreenLeadersBronze level
2.0 of 5
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3537 West Broadway, Council Bluffs, IA 51501
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1 room 1 guest
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Quality Inn & Suites Council Bluffs
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122 Reviews from our TripAdvisor Community

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Traveler rating
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    41
    24
    17
    26
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (36)
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Odessa, Texas
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

We were up in Council Bluffs for family visits & used this hotel while there. It was clean & comfortable with coffee, microwave & refrigerator in our rooms. They served a full hot breakfast each morning & the workers there did it all with a smile. Nice folks!! There is also a good size pool there inside yet I never... More 

Was this review helpful? Yes
QualityInnCBIA, Front Office Manager at Quality Inn & Suites Council Bluffs, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Matthew... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel was nice enough. The gentleman who did the breakfast this morning Aug 8th did a good job. Room was clean so thank you housekeeping staff. But special props to Matt the night desk clerk that checked us in. When I called from the road he did our reservation while giving me directions.

Was this review helpful? Yes
QualityInnCBIA, Front Office Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Minneapolis, Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I spent a night on August 1st. The room was sad, uncomfortable, dingy. The hallway reeked of cigarette smoke, and the lingering cigarette odor in the room was bad enough to give me a sore throat and to burn my eyes. To top it off, and this is not the hotel's fault, a big dog barked for 3 hours straight... More 

Was this review helpful? Yes
QualityInnCBIA, Front Office Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Council Bluffs hotels

Rochester, Minnesota
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for a week. The place is aging, but nicely kept up. The price is very good for the quality of our stay. Our room is large, with two queen beds, patitioned off from a pull out couch. Flat screen TVs in both (2) areas. Room is clean and quiet. I would say that the staff was excellent... More 

Was this review helpful? Yes
QualityInnCBIA, Guest Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Cartwright, Oklahoma
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The front desk staff friendly and helpful. The property showing wear and tear. Although the room was clean, it sure had that strong musty smell of an air conditioner. Because of tournaments going on, the hotel was full.

Was this review helpful? Yes
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Matthew Brown... More 

Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

Had a surprise trip with my cousin to Omaha, NE for a baseball camp. This hotel was ideal for us in terms of price and location. At first glance there are a lot of little things that could make someone feel uncomfortable but after a short time I believe this property is being updated. Our room had newer flat-screens, lamps,... More 

Was this review helpful? Yes
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Matthew Brown... More 

Lawrence, Kansas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 19, 2015

We were in Omaha for an event downtown and this place was so much cheaper than anything in downtown Omaha and it was only three minutes away. Literally on the other side of the bridge. Room was clean and quiet. The only cons were that the bed seemed a little small for a queen and the building was dated, but... More 

Was this review helpful? Yes
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Matthew Brown... More 

Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed July 2, 2015

We stayed here for one night because the location was very convenient. The first room we got had a faint smell of urine, and after using the bathroom after our long trip, the toilet didn't flush. The staff moved us to another room, and there were more issues with the toilet, but they were resolved. The staff seems really nice,... More 

Was this review helpful? Yes
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed June 28, 2015

When I first pulled up I didn't know what to think. I sure was wrong the check in was very pleasant the front desk staff were wonderful Matthew and Brandon went above and beyond to accommodate us. We stayed in one of the suites with 2 beds and wow it was spacious!!! Very clean had 2 tv's so no arguing... More 

Was this review helpful? Yes
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed June 25, 2015

Great stay at this hotel. The front desk staff was extremely friendly and knowledgeable of places to eat and things to do in the area. The room was much larger than expected had 2 tv's so we could watch different programs in the separate living areas. The pool was nice and warm as well. The shuttle was a great help... More 

Was this review helpful? Yes
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

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