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Quality Inn & Suites Council Bluffs

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3537 West Broadway, Council Bluffs, IA 51501
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1 room 1 adult
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Quality Inn & Suites Council Bluffs
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133 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Property was closely located off of interstate, okay neighborhood. Property is older, but in good shape. Room was clean and neat. Likewise for the bathroom. Staff was friendly and welcoming. Had good suggestions on finding dinner (it was almost 9pm). Breakfast was good, with attendant very friendly and efficient (also aggressive - planted "tips" on the tables as a suggestion).... More 

Helpful?
Thank Doug M
Fargo, North Dakota
1 review
5 of 5 stars Reviewed December 25, 2015

Chilow & Nate; were amazing and very professional at getting me checked in and answering my questions. They went out of they're way too make sure I was comfortable. The rooms were nice and cozy, and the breakfast was great a selection of sausage ,waffles ,eggs, fresh fruit, orange juice, apple juice and pastries. It also has a indoor pool.... More 

Helpful?
Thank Michael M
Des Moines, Iowa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 20, 2015 via mobile

Booked this hotel because they offered a rate comparable with my per diem. Parking lot was unlit and dark. Walked through a makeshift hallway by the pool to get to my room and it was damp and mildewed. Room was outdated with cracked toilet seat and mold on shower ceiling. Ancient alarm clock covered in dust. Couch so worn it... More 

Helpful?
Thank JLTS10612
Roseville, Minnesota, USA
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 stars Reviewed December 5, 2015

One of the fastest check-ins I have experienced. Under 2 minutes. Room was ok, but heater was noisy and thankfully we didn't need to use it much after we got the room warmed up. The Cable TV didn't work. Said no signal. I figured out the Cox DTA box was not plugged in. Fixed that, but it didn't help. I... More 

Helpful?
Thank PoliticalTraveler
QualityInnCBIA, General Manager at Quality Inn & Suites Council Bluffs, responded to this review

I am so glad that the check-in process went smoothly and efficiently. To hear this is wonderful since in the past there were complaints of a slow process and I worked very hard in improving it. We are doing a full walk through for all the heaters because it is that time of year when they are getting run so... More 

Silverdale, Washington
1 review
5 of 5 stars Reviewed November 24, 2015

When checking into the hotel there area did seem to be in a state of construction. When I asked about this the staff was very knowledgeable informing me of the construction and all the updates to come to the area. The staff was most helpful giving me a full walk through of the hotel with a printed map that I... More 

Helpful?
Thank Xander W
Billings, Montana
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 28, 2015

I stayed in a pet friendly room that smelled so badly of dog urine or something that it was almost unbearable. While internet is a near necessity while planning the next night's stay of a cross country trip, the internet never worked on either my phone or laptop due to dns server errors on their end. The heater never heated... More 

Helpful?
Thank Nichole W
QualityInnCBIA, General Manager at Quality Inn & Suites Council Bluffs, responded to this review

I want to first apologize for the experience you have described. I am floored that this has happened. I would really like you to reach out to me so I can get more information about what room it was you stayed in and what internet error you were getting. I did find out that newer software on some devices was... More 

Charlotte, Michigan
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 18, 2015

It was a pretty typical Quality Inn. The rooms were clean and the property was pleasant. The breakfast was the usual fare, but it was plentiful and filling. I did have trouble connecting to the internet and finally gave up and went to bed. The staff was pleasant and as helpful as they could be. I probably would stay there... More 

Helpful?
Thank 49Geezer65
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Council Bluffs, Iowa
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed October 11, 2015

Due to a problem at our house we were temporarily in need of a place to stay. This is less than 2 blocks from where we live and it was 10:30 at night. The swing front desk clerk was helpful and got us a room. We had to extend our stay another 3 nights. The room has no WI FI... More 

Helpful?
Thank iharris1959
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Springfield, Missouri
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed September 27, 2015

Booked a non-smoking room. When we walked in it was obvious someone had been smoking in the room. The smell was bad. This should have been noticed and taken care of by the cleaning staff. Went to the front desk and was transferred to another room. The rug on the stairs was extremely tattered and worn. Should have been replaced... More 

Helpful?
Thank MKM65610
QualityInnCBIA, Front Office Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Oklahoma City, Oklahoma
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 15, 2015

This is the third time we have stayed at this hotel. You can not beat the location. Near the highway ,restaurants, AMC Movie Theater is right next door, shopping center is very close and the casinos. The staff was great and very helpful. We had two suites that were very nice but the furniture in both rooms needed to be... More 

Helpful?
Thank Nan L
QualityInnCBIA, Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Matthew Brown... More 

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