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SpringHill Suites Council Bluffs

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3216 Plaza View Drive, Council Bluffs, IA 51501
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1 room 1 guest
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SpringHill Suites Council Bluffs
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182 Reviews from our TripAdvisor Community

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Traveler rating
    79
    74
    21
    4
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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    (182)
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    (49)
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    (21)
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Level Contributor
193 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We enjoyed a couple nights at the SpringHill Suites. The location is excellent with easy access to the highways and nearby attractions. Further, the hotel has a great pool and good breakfast in the morning to please and entertain the children. The staff seemed a bit disconnected however, unlike most staff I have met at many Marriott properties. Perhaps they... More 

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

After reading many positive reviews of this hotel, I booked a room for a quick trip to Iowa. One of the beds had a disgusting stain on the sheets. The T.V.needed to warm up before the screen stopped flickering. Reminded me of the old televisions with vacuum tubes. We could clearly hear conversations in a room two doors down. They... More 

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Alicia S, General Manager at SpringHill Suites Council Bluffs, responded to this review

Thank you for being a very valued guest of ours. We take great pride in serving our guest and ensuring that they enjoy their experience with us during they travels. After reviewing your comments there are a few areas that stuck out to me as very alarming. I want you to know that they door issue is the 1st alarming... More 

Parker
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice staff and helpful. Our room was very clean. Room was quiet. Biggest problem we had was they were out of soap to buy as we needed to wash cloths. Somebody was nice and loaned us some to get the job done.

Was this review helpful? Yes
Alicia S, General Manager at SpringHill Suites Council Bluffs, responded to this review

Hello Family of 6! Thank you so much for being our guest when ever your family is traveling through our area. We are so happy to know that the lay out of the Suites meets your needs and that the service keeps you coming back. Thank you for your feed back on the eggs it is something that we will... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Always enjoy Springhill Suites for my family of 6, the two queen with a pull out sofa is perfect. It was just a stopover on our way home and met our needs. Only critism is that the free hot breakfast was reduced to just sausage patties becaus of the egg shortage. Seems like they could have done something like biscuits... More 

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Alicia S, General Manager at SpringHill Suites Council Bluffs, responded to this review

Thank you Family of 6! We are so happy that you enjoyed your stay with us and look forward to serving you again in the future! More 

Fort Collins, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

A decent hotel, but made terrible by the staff. Front desk eating breakfast while at front desk. Asked for late check out and reply is, "uh. Thats fine" in a disgusted voice. Breakfast person... do you have a tray? "No we dont have trays. If you want a tray fill out a comment card and complain." I'm not even adding... More 

Was this review helpful? Yes
Alicia S, General Manager at SpringHill Suites Council Bluffs, responded to this review

Dear Traveler, Thank you for taking the time to give us your feedback about your most recent stay. We a spirit to service it is alarming to hear that we did not meet your or our standards. I want you to know that we have shared your review with the entire staff and have training modules for all of them... More 

Sioux Falls, South Dakota
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed July 29, 2015

After checking into this hotel and retrieving luggage from the car, my friend and I came back inside and overheard the desk clerk and shuttle driver discussing our room type and location. We heard them plainly state that they disapproved of two guys checking into one room. I complained to management the next day and they refunded my room charge.... More 

Was this review helpful? Yes 1
Alicia S, General Manager at SpringHill Suites Council Bluffs, responded to this review

Dear Valued Guest, I want to start by apologizing that you felt I the general manager was un-sympatric to your concerns that is not my intentions. In my email response to you I was trying to assure you that we are not biased at our property and that I felt you must have misheard or misunderstood a conversation that was... More 

Kansas City
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 26, 2015

This hotel was spacious and very clean. The pool and fitness areas were great. Nice breakfast as well-great selection of items. This is a great hotel chain for families with more than 2 children. The rooms have a good size seating are in addition to the bed-area.

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Michigan
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 22, 2015

This hotel is easily accessible to and from I-80 and is perfect for an overnight stay while travelling. It's located in an area with several restaurants and shares a parking lot with Bass Pro Shop and Horseshoe Casino and is attached to the Mid-America Arena. Our room was a standard two-bed room that you would expect in a chain hotel.... More 

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Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 20, 2015

Traveling through town. Great deal for 15,000 Marriott points. Close to decent food. Only a 10 minute drive to the Zoo. Breakfast ended very promptly at 9:30am on this Monday morning. So, we actually missed breakfast. Other than that, everything was fine.

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Milwaukee, Wisconsin
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 19, 2015

My brothers and I rented this room for a 2 day stay for a funeral. It provided everything we needed. The room had two comfortable beds with a large pull out couch in the semi-separated second area. Fridge, separate sink area and two closets completed the room. The breakfast was solid, with hot eggs, canadian bacon, fresh fruit, good coffee,... More 

Was this review helpful? Yes 1
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