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Hampton Inn Council Bluffs

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2204 River Road, Council Bluffs, IA 51501
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Hampton Inn Council Bluffs
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Hampton Inn Council Bluffs
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233 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (233)
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    (61)
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Kingwood, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed for 4 days - our room overlooked the river - very quiet and peaceful - great Hampton Inn the hotel is attached to the Ameristar Casino at which there was an excellent restaurant and bar (live Country Western band on Thursday) within a short walk without going outside in the muggy heat

Review collected in partnership with Hampton

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Hamburg, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed one night in this hotel. Front desk staff at check in wad very friendly and helpful. The hotel is dated and could use some updating. The real standout part of my stay came at 8am when I was still sleeping and housekeeping entered my room. When I started screaming the woman shrugged her shoulders and walked away and... More 

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Shelly8258, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about... More 

Severn, Maryland
Level Contributor
134 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice Hampton Inn, although a little dated, co-located with the Ameristar Casino in Council Bluffs. That is where the stickler is, for me. While staying here we asked for suggestions on dining options in the area, and we were sent to the Casino side as there are restaurants there. As soon as we went through the other... More 

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VAN BUREN, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Very nice . Staff was very professional and affable. Facility was clean, fresh and new. easy on and off interstate access. Located next to a Casino so good entertainment nearby. Rooms were clean and comfortable Internet worked fine

Review collected in partnership with Hampton

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Pleasanton, Nebraska, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Just checked in for a 2 night stay and wish we would have stayed at holiday inn next door. Hallways and elevator are as hot as it is outside!!!!! No fridge or microwave in room. Pool is not working so can use holiday inns. You can imagine how many people are there!

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Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Heather S, I appreciate the review of your recent stay at our hotel. I'm sorry the halls and elevator were hot during your stay and that the pool was down; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we... More 

Edgar, Nebraska
1 review
4 of 5 stars Reviewed 2 weeks ago

Very nice room, clean. My husband and I enjoyed our stay. Was in walking distance of the Ameristar casino, which was great! We went to the casino. Nice atmosphere and a nice supper and drinks at the Amerisport. All around was a nice weekend and would recommend.

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Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Dames, Thank you for taking the time to share your experience at the Hampton Inn @ Ameristar. I am so pleased you enjoyed your time here. The location is great being connected to the casino and makes for a nice evening. Thank you again for sharing. I hope you will stay again in the future. Sincerely Kristy Snethen General... More 

Hattieville, United States
2 reviews
2 of 5 stars Reviewed 3 weeks ago

When trying to check-in there were several drunks yelling profanities in the lobby. They then went outside and continued while my children were helping my husband unload our vehicle. We had to rush them to the room to get them away from the drunks. Hotel needs more security due to its location near a casino.

Review collected in partnership with Hampton

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Sharon P, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back... More 

Colorado Springs, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Ok place to stay, but a little pricy, amenities are no better than Motel 2 or Super 8 but the prices are higher. No help with baggage, no-one really friendly at all. Could be the part of the country, but not an over the top experience.

Review collected in partnership with Hampton

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Michael P, Thank you for taking the time to share the experience you had at the Hampton Inn @ Ameristar. I do apologize that we did not have anyone available to help you with your luggage. At Hampton we strive to provide excellent guest service. I do apologize this was not the case for you. We will continue to... More 

Winnipeg
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here one night en route heading south on I-29. Great location for the traveller, with easy access off the interstate. This hotel is part of a little pocket of development that includes other hotels and a casino. In that regard, it is really not close to anything else, but it certainly meets the highway traveller's needs. Hospitality snacks, including... More 

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Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Anacreon, Thank you taking the time to share your experience at the Hampton Inn @ Ameristar. I am so pleased that you enjoyed the room and its view of the Missouri river. I do have a wonderful staff that really knows how to give great guest service. I will share your kind words with them. I again thank you... More 

Baton Rouge, Louisiana
Level Contributor
83 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice Hampton Inn in Council Bluffs. I read previous reviews about noise....if you have a Hilton honors app on your phone you can check-in a day before and choose your room. My suggestion is choose the 5th floor and the end of the hallway, oh and get an even-numbered room for a view of the river. Beds comfy, room super... More 

Was this review helpful? Yes 2
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Notstoppingyet, Thank you for taking the time to share your experience at the Hampton Inn @ Ameristar with future traveler. I am so happy you enjoyed your stay with us. E-check is a great new perk Hilton has provided to all its Honors members and does allow our guests to pick the location of their room I am so... More 

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