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Hampton Inn Council Bluffs

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2204 River Road, Council Bluffs, IA 51501
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1 room 1 guest
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Hampton Inn Council Bluffs
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240 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Level Contributor
370 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
2 of 5 stars Reviewed 1 week ago

Our room was by the breakfast area, but even so very quiet. The hotel is next to a casino. The pool was a huge problem—strong chlorine smell such that we kept coughing and our eyes burned. The staff said it couldn’t be a problem, because it is automatically monitored. The pool was unacceptable. Evening staff was friendly and helpful, including... More 

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear jbwhitehouse, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and... More 

Davenport, Iowa
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 2 nights in August of 2015. The room was clean and the view of the river was nice. My husband found the mattress to be hard. We were on the 5th floor and the wall paper at the end of the hallway was peeling away with clear mold showing behind it (not just a little peeling but the... More 

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Mustangsally, Thank you for taking the time to share the experience you had while staying at the Hampton Inn @ Ameristar. I do apologize your stay was not an excellent experience. I have noted the issues with the pool and have addressed them with the proper staff. I am happy to read that you were able to enjoy the... More 

Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice Location next to river and Casino. Rooms are small and bathrooms really tight. Beds are comfortable and AC is quite and kept room very cool. Breakfast was just okay. No meat but fruit and rolls as well as a waffle iron. Was a bit of a line to use the waffle iron and some people got discouraged by the... More 

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Golfing Bearcat, Thank you for taking the time out of your busy schedule to share you experience at the Hampton Inn @ Ameristar with future travelers. Thank you for your comments regarding the location. I will make sure our breakfast is well stocked at all times as I know breakfast is a very important start to the day. I... More 

Deforest, WI, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I felt like I was in a much fancier hotel than what I was paying for. Great staff. Had to leave early and the front desk put some breakfast bags together for us. I'd stay again. The only issue I can think of is that the tub had a depression so the last bit of water didn't drain. And there... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Alan T, Thank you for taking the time out of your busy schedule to share your experience at the Hampton Inn @ Ameristar with future travelers. I am so happy you enjoyed your stay with us. Our Breakfast on the Go bags are wonderful and work out very well for our travelers that have to depart earlier than breakfast... More 

Moberly, Missouri
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the double queen room. It isn't huge by no means. Pretty tight space for four adults and 1 kid. The bed was super comfy. We did ask for additional pillows and were told they didn't have any; kind of a bummer since they go rather flat. The continental breakfast is really good. A variety from waffles, fresh... More 

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Pretty_Petite, Thank you for choosing to stay at the Hampton Inn @ Ameristar and for taking the time to share your good experience with future travelers. I am so happy our comfortable beds provided you and your family with a good nights rest and that you were able to enjoy our great breakfast selections. I do apologize you were... More 

Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My girlfriend and I stayed here since it was close to the casino (attached) and there was a lot of stuff to do nearby. The hotel is absolutely spotless and the staff is welcoming and very polite. We will most definitely be staying here again!

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Sam B, Thank you for choosing to stay at the Hampton Inn @ Ameristar and for taking the time out of your busy schedule to share your wonderful experience with future travelers. I am so happy our location worked out great for you and your girlfriend. We take pride in providing a great experience and am glad we did... More 

Rochester, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice staff. The room was very clean, nice view of the river. Had a great time walking through to the restaurants and casino, never had to go outside, unless I wanted too. They do offer a shuttle to the other casino, you can also walk from one site to the next on a bike trail that is less than... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Dwye, Thank you for choosing to stay at the Hampton Inn @ Ameristar and for sharing your great experience with future travelers. It is great to hear you enjoyed the location and being able to walk right over to the casino. The trail is also a great added bonus and is a wonderful to get outside and enjoy the... More 

Kingwood, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed for 4 days - our room overlooked the river - very quiet and peaceful - great Hampton Inn the hotel is attached to the Ameristar Casino at which there was an excellent restaurant and bar (live Country Western band on Thursday) within a short walk without going outside in the muggy heat

Review collected in partnership with Hampton

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear William R, Thank you for choosing to stay at the Hampton Inn @ Ameristar and for sharing your great stay with future travelers. I am so happy you had a very quiet and peaceful 4 days with us and that you were able to enjoy the great restaurants the Ameristar had to offer. It is always our goal to... More 

Hamburg, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 16, 2015

I stayed one night in this hotel. Front desk staff at check in wad very friendly and helpful. The hotel is dated and could use some updating. The real standout part of my stay came at 8am when I was still sleeping and housekeeping entered my room. When I started screaming the woman shrugged her shoulders and walked away and... More 

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Shelly8258, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about... More 

Severn, Maryland
Level Contributor
134 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed July 15, 2015

This is a nice Hampton Inn, although a little dated, co-located with the Ameristar Casino in Council Bluffs. That is where the stickler is, for me. While staying here we asked for suggestions on dining options in the area, and we were sent to the Casino side as there are restaurants there. As soon as we went through the other... More 

Was this review helpful? Yes
Kristy S, Manager at Hampton Inn Council Bluffs, responded to this review

Dear Billibong, Thank you for taking the time to share your experience at the Hampton Inn @ Ameristar. I am happy to read that you enjoyed your stay. I do apologize the casino was a bit to smokey for you to enjoy the restaurants they offer. The property is a bit dated but is set to start a complete renovation... More 

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