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AmericInn Council Bluffs

1000 Woodbury Ave, Council Bluffs, IA 51503
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AmericInn Council Bluffs
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Ranked #20 of 25 Hotels in Council Bluffs
A recent review
5 of 5 stars reviewed 1 week ago
Clyde B Portland, Oregon
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (20)
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2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Traveling with our dog so needed a pet-friendly accommodation and we got last pet room. Staff was nice 2 Queen beds. Pulled back covers & sheet on first and all kinds of hair on sheet. Went to other queen but not much better. Burn holes, tears, on cover, blanket & sheets. Disgusting. We arrived after midnight so too tired to... More 

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Portland, Oregon
2 reviews
5 of 5 stars Reviewed 1 week ago

Suite was spacious and clean; layout was good for families or just two people needing a bit of 'space'. Bed was comfortable and room quiet in spite of being close view of highway. This hotel was very good value for money. The suite layout allowed the children to go to bed on time. The room appeared to be new and... More 

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Dan_HotelGM, General Manager at AmericInn Council Bluffs, responded to this review

Thanks for you great review. We hope you will visit us again when you are in the area! Dann & Staff General Manager More 

Albert Lea
1 review
1 of 5 stars Reviewed 2 weeks ago

We are very happy with the AmericInn chain and prefer this chain of hotels over many others. We have only had Positive stays in our MN state. In my opinion this particular was not as clean or maintained as well as what I have grown accustomed to. We cut our trip short by a whole day because there is no... More 

Review collected in partnership with AmericInn Hotels and Suites

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danner001, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for your recent stay at AmericInn Council Bluffs, I apologize that your experience was not what you are used to with AmericInn, Your comments will be used in future training for my staff. I hope you may give us a second chance should you return to the area. Dann More 

Travelers are raving about these Council Bluffs hotels

Geneva
1 review
4 of 5 stars Reviewed 2 weeks ago

We were very happy with our overnight here. The Staff helped with smooth check in and were very happy to answer our questions. We had a very good sleep....beds were comfortable. Breakfast was hearty. We would recommend this hotel to others and do look forward to staying there again.

Review collected in partnership with AmericInn Hotels and Suites

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danner001, General Manager at AmericInn Council Bluffs, responded to this review

Thanks for the great review! We hope you come see us again! Dann Sutton General Manager! More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

My mom and I stayed for one night driving through. We checked in late, and checked out early the next morning. Desk clerk was very friendly and efficient at check-in. He was accommodating to our room preferences, and we both slept great. The room was quiet, and we had no problems. We were a little bummed that they didn't have... More 

Was this review helpful? Yes 1
danner001, General Manager at AmericInn Council Bluffs, responded to this review

Thanks for the great review! We hope you come see us again soon! More 

Lehighton, Pennsylvania
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 23, 2015

We are very grateful for the AmericInn after our terrible experience with the Best Western. The desk attendant in the evening on 5/23 was exceptionally friendly and helpful, which was much needed after the poor customer service we recently encountered at a nearby hotel. AmericInn was very accomodating and the facilities were clean. I would recommend this hotel if you... More 

Was this review helpful? Yes 2
danner001, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for your recent stay at AmericInn Council Bluffs! And thank you for your great review. I am glad that we were able to help in getting you accommodated! We hope if you travel through Council Bluffs again you stop and stay with us again Dann Sutton General Manager More 

Ottawa, Kansas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 11, 2015

This was a last minute trip and unfortunately for us we went the weekend when Garth Brooks was in town and nowhere to stay. For the money I paid I expected a cleaner room and nicer location. Too much money, not enough hotel.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes
danner001, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for your recent stay at AmericInn Council Bluffs. I appreciate you taking time to complete the survey. It is my expectation that all my guest leave satisfied, in your case it looks like we did not achieve that expectation. Hopefully we can have a second chance Dann Sutton General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 6, 2015

Stayed here a year ago, and I was very satisfied, a very reasonable price for a clean, basic room, comfortable bed...so we came back again this year, and it seems like something is very wrong, place felt like they were just letting it go and not taking care of it, lots of deferred maintenance, felt very downscale...stained bedcovers, broken security... More 

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Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

Traveled with family to visit relatives in Iowa and vacation. We debated on a few hotels , but glad we chose this one. It went perfectly, from easy pleasant check in to nice clean room and view, very nice pool and friendly service. Enjoyed the coffee even at night was fresh. Close to the casinos and other attractions. We will... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 18, 2015

My husband & I spend 1 night here. Staff couldn't have been nicer! I was definitely impressed with the customer service there. We were there for 24 hrs to go so my brother's band play at the Spill Away. The hotel was in walking distance and gave the band plus family/friends a second floor wing with all of our rooms,... More 

Was this review helpful? Yes 1
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