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All 25 Council Bluffs hotels

AmericInn Council Bluffs

2.5 of 5 Hotel   |   1000 Woodbury Ave, Council Bluffs, IA 51503
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AmericInn Council Bluffs
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52%
Ranked #20 of 25 hotels in Council Bluffs
A recent review
4 of 5 stars reviewed 2 weeks ago
Adam J Iowa City, Iowa
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25 people have reviewed this hotel

Traveler rating
    8
    4
    7
    2
    4
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10
6
1
4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Iowa City, Iowa
1 review
1 of 5 stars Reviewed 1 week ago

When I checked in on the afternoon of April 5, the desk clerk was about as rude as one could be for a service-oriented industry. Here's how my check-in went: Me: "Hi, we have a reservation; my last name is [Guy]." Clerk looks at computer and states: "No. You don't have a reservation." End of conversation. Dumbfounded, I explained that... More

Was this review helpful? Yes 1
Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

The Americinn in Council Bluffs, Iowa would like to thank you for your comments. We are truly sorry that your experience at our hotel did not meet your expectations. Our goal at Americinn Council Bluffs is to provide a full-service experience with an emphasis on providing excellent guest service and creating an exceptional experience for our guests. Please be assured,... More

Iowa City, Iowa
Top Contributor
51 reviews 51 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Updated rooms, a pool, and quiet.... Can't ask for much more. Didn't have the breakfast but it smelled good. The room was clean and the bed was comfortable. Good location but no good restaurants within a quick walk. I can say I have NO complaints'

Was this review helpful? Yes
Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for your kind comments. We are glad that you enjoyed your visit to the Americinn Hotel in Council Bluffs, Iowa and chose our hotel on your business trip. As you are aware that our AmericInn Council Bluffs hotel is ideally located off I-80, just across the river from Omaha, Nebraska and we are very close to Epply Airfield,... More

New York State
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 16, 2014

Absolutely one of the cleanest and most comfortable hotels we have stayed at on any trip and the price is right, the staff accommodating. We arrive late at night, and everyone is still as cheerful and helpful as if it were noon.

Was this review helpful? Yes 1
Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for taking your time out of your day to let us know how we are doing, Just as your time is important to you, your comments are just as valuable to us. Thanks so much for choosing AmericInn. We look forward to serving you at the end of your day! More

Omaha, Nebraska
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2013

This was a very nice stay. Had a room with 2 nice Queen Beds. Room 124. Jeff, the desk clerk was very friendly and knew alot about the area. We were the only ones to use the pool, very nice. Had a very nice breakfast. Nice quiet Hotel.

Was this review helpful? Yes 3
Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for taking time out of your day to let us know how we are doing, Just as your time is valuable to you, your comments are just as valuable to us. We are constantly trying to improve so that each guest has an enjoyable stay the AmericInn way. Thank you for choosing AmericInn. More

Mount Horeb
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 1, 2013

The check-in was great! We had a dog with us. She was very friendly and accommodating getting us close to the side door. General room was comfortable and breakfast was nice. No hot tub though, I was bummed. Room 102, heater fan noise, LOUD! Broken night of sleep. Bad fan, I think. Not much interest by check-out staff, different girl,... More

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for sharing your experiences at Americinn Council bluffs hotel. I apologize that your experience was anything less than satisfying. Our associates have been trained to address and resolve any situation that does not meet our high standards. When problems or issues are reported during the stay, we make sure that a fix is provided right away. However, it... More

Des Moines
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 11, 2013

We stayed in room 203 which overlooks the parking lot (I like this because regardless of where we are I like being able to keep an eye on the vehicle.) We opted for a room with a king and the bed was nice and comfortable. The room itself was very clean, no bugs. Looks like the hotel has undergone a... More

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Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for your compliments. I am glad that you noticed that we have renovated our rooms and public areas. Please know that your feedback is extremely valuable to us. I have shared your kind words with the entire Amricinn Council Bluffs, Iowa team and I am sure you would agree that such feedback enables us to encourage each and... More

Topeka, Kansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 24, 2013

Rooms were damp dark and stained. When we got in it was late and we just plopped right down and went to bed. When we woke up my body was covered in bedbug bites. i took pictures and talked to the front desk. The staff was very helpful and apologetic and i thought well hote lwas disgusting but maybe this... More

Was this review helpful? Yes 1
Janet_D_11982, Owner at AmericInn Council Bluffs, responded to this review

Thank you for the feedback. I apologize for the lack of empathy and appreciate your prompt notification of the problem. Our pride has been that we strive to go beyond our guest's expectations and clearly we did not fulfill that in this situation. As you know bedbugs travel from place to place. We were fortunate enough not to have this... More

2 reviews
1 of 5 stars Reviewed May 29, 2013 via mobile

Stopped in here after a long drive. Checked in and approx. 20-30 mins. later checked out. Both bedspreads were horribly stained, dirty towels in bathroom. Requested refund from front desk but had to wait for manager to get there to get it. Fully refunded but manager didn't seem really too concerned of our complaints. Desk clerk was very apologetic. Never... More

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Janet_D_11982, Owner at AmericInn Council Bluffs, responded to this review

Thank you for your review of our Americinn Council Bluffs, Iowa hotel. Our goal at Americinn is to provide excellent service and creating an exceptional experience for our guests. In reading your comments, I am sorry to hear that we have fallen a bit short from that goal during your stay with us. Our staff is always willing and ready... More

colorado
Top Contributor
50 reviews 50 reviews
38 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 25, 2012

We stayed here before and were happy with it so returned again on this years vacation. I booked online and was very specific that we want an upstairs room. When we got there , the gal tried to put us downstairs and seemed a little peeved that we wanted upstairs plus my hubby asked for a room with a view... More

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Jasper Indiana
1 review
3 of 5 stars Reviewed July 2, 2012

Other reviews of this hotel were positive, so I didn't expect any problems. Our room was very damp and humid. When I complainted to the desk, the answer was that it was very humid outside. I think the air conditioner was defective. My daughter was working on homework and her papers actually felt wet. Also, the housekeeping staff seemed inadequate.... More

Was this review helpful? Yes

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Additional Information about AmericInn Council Bluffs

Address: 1000 Woodbury Ave, Council Bluffs, IA 51503
Location: United States > Iowa > Council Bluffs
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #20 of 25 hotels in Council Bluffs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — AmericInn Council Bluffs 2.5*
Official Description (provided by the hotel):
The recently upgraded rooms at the AmericInn Council Bluffs include updated furnishings, room décor, flat screen TV’s and cozy Serta® Perfect Sleeper beds. The AmericInn Council Bluffs hotel is located off I-80, just across the river from Omaha, Nebraska. We are conveniently located near Epply Airfield, downtown Omaha, Harrah’s & Ameristar casinos, Mid-American Center, the Old Market District and the Henry Doorly Zoo. Whether you’re going on a family vacation, romantic getaway, business trip or traveling with a group, AmericInn of Council Bluffs offers great comfort and an even greater value. ... more   less 
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