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All 25 Council Bluffs hotels

AmericInn Council Bluffs

2.5 of 5 Hotel   |   1000 Woodbury Ave, Council Bluffs, IA 51503
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AmericInn Council Bluffs
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Ranked #23 of 25 Hotels in Council Bluffs
A recent review
5 of 5 stars reviewed 3 weeks ago
Michelle F West Branch
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47 reviews from our community

Traveler rating
    10
    6
    10
    6
    15
See reviews for
23
8
2
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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A TripAdvisor Member
1 of 5 stars Reviewed 5 days ago NEW

Please do not stay at this hotel, I travel a lot for my job, and stay at a lot of different properties, and this hotel was one the dirtiest I have ever stayed at. I didn't expect to see stains on the curtains. Oh my god - the comforter was beyond dirty. I was so disgusted by I the entire... More

Review collected in partnership with AmericInn Hotels and Suites

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West Branch
1 review
5 of 5 stars Reviewed 3 weeks ago

Easy to locate, right off of I-80. Clean motel with secure rooms, friendly staff and great biscuits and gravy. Quiet and comfortable. I will be back to this motel chain when traveling. I have stayed at Council Bluffs and Boone, Iowa motels.

Review collected in partnership with AmericInn Hotels and Suites

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Loveland, Colorado
Top Contributor
55 reviews 55 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was the second time we stayed at the hotel on our way through. We chose this hotel because of the brand name and were working on a promotion. After we arrived we realized we should have found a different place to stay. Although the front desk area was nice, we had a room that needed lots of work. It... More

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Council Bluffs, Iowa, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The House Keeping gals I came in contact were very friendly~ Breakfast was ok. The Manager on duty was pre-occupied with her cell phone and seems not interested with our requests. She was bad mouthing workers there in a not so nice manner. Our family and our companies will no longer stay at a Hotel that employs workers under the... More

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Collins
1 review
3 of 5 stars Reviewed September 8, 2014

Everyone except 1 of the staff (John) was very friendly and accomodating, but John ruined our experience. He was very rude, forced us out of the pool at 10:20PM when it closed at 11:00PM because he wanted to swim laps himself before his shift started. We were told staff weren't even allowed to use the pool, let alone kick out... More

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Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for sharing your experiences. I apologize that your experience was anything less than satisfying. Your comments are valued and will be used to consider improvements in the future. I have addressed your concerns with our team members. Again, we apologize for the inconvenience during your stay and hope you to return to us for the best value and... More

Marshalltown
1 review
4 of 5 stars Reviewed August 22, 2014

Visited this facility on a business trip to the Council Bluffs area. Friendly staff, very clean room, clean bathroom, good quality towels, coffee maker in room, bed was comfortable, room was good. This is an older facility but maintained well, our room looked freshly painted. Staff very pleasant and helpful.

Review collected in partnership with AmericInn Hotels and Suites

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Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for this spectacular review. I am glad we exceeded your expectations and provided you with an amazing experience at Americinn Council Bluffs, IA. It was indeed a pleasure to read your comments and I would very much like to thank you, for the time you have taken to offer your feedback. It is only with such feedback that... More

Tipton
1 review
2 of 5 stars Reviewed August 17, 2014

The cleanliness of the rooms definitely need attention. The front lobby area was clean and looked nice. The staff was friendly but the rooms definitely need more attention to detain. I will not return

Review collected in partnership with AmericInn Hotels and Suites

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Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for sharing your experiences at Americinn Council Bluffs hotel. I apologize you were not satisfied with the condition of the hotel and your room during your stay. We appreciate you taking the time to share your experience as your comments are valued and will be used to consider improvements in the future. Janet More

Lincoln, Ne
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 7, 2014

My first mistake was not setting up my reservation online where the price was cheaper. But in the past any front desk clerk would always match the price with no hassle. They don't honor the AAA discount even though it has it online. The hotel is dated and the rooms stale. For the price you can stay at one of... More

Review collected in partnership with AmericInn Hotels and Suites

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Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for your comments. I apologize that your experience was anything less than satisfying. As our guest, you can expect warm hospitality and clean comfortable rooms, where everything works to make your stay trouble-free and enjoyable. I have addressed your concerns about AAA rate and taken actions to correct this issue. Please do not hesitate to contact me directly... More

Algona, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 7, 2014

This is Ok if you are looking for a place to lay your head. We had blood stains on our sheets, but didn't notice them until the morning. The room had a stale smell and we had a hard time maintaining a comfortable temperature. The wifi was Ok, but my 3G on my phone was better.

Review collected in partnership with AmericInn Hotels and Suites

Was this review helpful? Yes 1
Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

Thank you for rating our Americinn hotel in Council Bluffs, IA and providing your comments. We take great pride in Guest Service and Customer Satisfaction. Although it is our goal to meet the needs and expectations of each and every guest we serve, we realize that a few of our guests may not be completely vowed. Our staff is always... More

brewhawk
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 26, 2014

There is literally nothing positive I can say about this place. It smelled musty. The beds and pillows were all super-firm and very uncomfortable. The air conditioner was extremely noisy and barely cooled the room. The rooms were ugly and the breakfast was below average. For $140 per night, I expect much better. I would not recommend this place to... More

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Janet_D_11982, General Manager at AmericInn Council Bluffs, responded to this review

First, I would like to thank you for taking the time to advise us about your recent stay at Americinn Council Bluffs. I was extremely disappointed to read about your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. We value... More

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Additional Information about AmericInn Council Bluffs

Address: 1000 Woodbury Ave, Council Bluffs, IA 51503
Location: United States > Iowa > Council Bluffs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — AmericInn Council Bluffs 2.5*
Number of rooms: 81
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