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Ameristar Casino Hotel Council Bluffs

2200 River Road, Council Bluffs, IA 51501
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Ameristar Casino Hotel Council Bluffs
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Ameristar Casino Hotel Council Bluffs
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129 reviews from our community

Traveler rating
    63
    35
    12
    10
    9
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21
71
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ameristar Casino Hotel Council Bluffs
See the most recent reviews
La Vista
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2012

Excellent stay! Beds are always comfy--not to hard, not too soft-just right! Staff is right on top of things if you need anything extra, like a pack n play! Room is spotless and smells fresh. Valet service is always top-notch! We left behind a pair of socks and housekeeping turned these items into to security who contacted me by phone... More 

Was this review helpful? Yes
Management response:

Thanks for posting! I'm glad you had an excellent stay and got to experience the quality service we strive to give every guest. Thanks for the recommendation and please come back to see us. More 

Sioux Falls, South Dakota
Contributor
19 reviews 19 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 5, 2012

Great stay. Sorry it was only for one night. This hotel is always spot on clean. The hallways and rooms seem recently renovated every tiem we stay. Had a corner suite with a great view of the river and downtown. I can say nothing negative. Stifling hot, but the valet's were always friendly, even at 2:30 in the morning. The... More 

Was this review helpful? Yes
Management response:

Thank you for posting your review and staying with us! I'm glad you enjoyed your breakfast at Bella's. We appreciate loyal guests like you and hope to see you again soon! More 

Top Contributor
64 reviews 64 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 15, 2012

This review is for a road trip in which I stayed at both Ameristar Kansas City and Ameristar Council Bluffs so I can't help but compare them. This facility is much smaller in scale compared to the Kansas City location. The strengths of the Council Bluffs hotel are the beautiful atrium, the river view of the Omaha skyline and the... More 

Was this review helpful? Yes 3
Alisha T, Social Media Manager at Ameristar Casino Hotel Council Bluffs, responded to this review

Thanks for visiting both Kansas City and Council Bluffs properties and for posting your reviews. We're glad you enjoyed your stay and hope to see you again soon! More 

arnolds park
Top Contributor
53 reviews 53 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 28, 2012

I recently stayed in this hotel and experienced fantastic service from the moment I entered the facility! Staff were respectful and more than available to assist with any request. The room was very clean with amenities such as small refrig, etc. The shuttle is a fantastic srvice! Absolutely Zero complaints or concerns and plan to return soon!

Was this review helpful? Yes 1
Alisha T, Social Media Manager at Ameristar Casino Hotel Council Bluffs, responded to this review

Wow, thanks so much for the review. So glad you enjoyed your visit and that we were able to meet your expectations. Guest services is very important to us! More 

Lincoln, Nebraska
Top Contributor
98 reviews 98 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 26, 2012

Our child had a wedding reception at the Ameristar and the service took my breath away. The fine folks from catering were on hand at every turn to assure that we were treated royally. Price was reasonable, food - - we chose the Italian Buffet - - was fantastic, but it was the catering folks who made the day. Would... More 

Was this review helpful? Yes
Alisha T, Social Media Manager at Ameristar Casino Hotel Council Bluffs, responded to this review

Thanks so much for posting your review. We're honored that we could host your child's big day and help make it a memorable one for the family! Congrats to the newlyweds! More 

Iowa
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 22, 2012

This was the first time we had been to Ameristar, check in was great! The front desk was very helpful and accomodating. When we went to our room the first thing I noticed was the smell of old dirty gym socks. It was very odd. There was a maid in the hallway and I asked her if she had any... More 

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Nebraska
Top Contributor
50 reviews 50 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 11, 2012

Everyone is nice. The room is nice sized and quiet. The buffet steak is GREAT.

Was this review helpful? Yes
Minneapolis
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 11, 2012

My husband and I stayed here to break up a trip from Iowa City to Lincoln and couldn't have been more pleased. Every staff member we encountered (front desk, bellman, bartender, waitress) was incredibly friendly and helpful. Although our room did not have the greatest view (rooftop mechanical equipment), it was spacious and clean with updated furnishings and nice linens.... More 

Was this review helpful? Yes
nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 19, 2012

Check in went smoothly. Our room had a nice river view this time. We've stayed before and have had a view of air conditioning units. Everything was clean when we arrived. However, one the second day of our stay, we were in the room until noon. When we left, we took the "rest" tag off the door, and there were... More 

Was this review helpful? Yes
des moines
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2011

When we arrived there was a desk clerk named Diane who was very rude to us. This was a very bad first impression of a hotel that my mother and I had never stayed at before. We would have left but my 75 year old mother was looking forward to staying in the Octigon room. I would suggest Diane to... More 

Was this review helpful? Yes 1
Alisha_Templeton, Social Media Manager at Ameristar Casino Hotel Council Bluffs, responded to this review

Thanks for your review. I'm sorry if you and your mother were not satisfied with your experience at the hotel front desk. We always try to provide the best quality guest services and I'm sorry if we fell short. I've passed your input along. We hope that you give us another shot and stay with us again in the future... More 

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