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Ameristar Casino Hotel Council Bluffs

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2200 River Road, Council Bluffs, IA 51501
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1 room 1 adult
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Ameristar Casino Hotel Council Bluffs
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177 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed 6 days ago NEW

First impression is nice, better than expected. Casino is a little small but there is 3 floors so plenty of machines and table to take your money. But be aware if there is a band playing in the sports bar that evening everyone in that Hotel will hear it. We were on the fifth floor and were kept awake by... More 

Helpful?
Thank Colton H
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Thank you for taking the time to write this review. We appreciate hearing from our guests on how we can improve our guest experience and look forward to sharing your feedback with our leadership team. More 

Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago via mobile

Beware!!!! I stayed at this hotel on the 15th of Jan. I received a call today the 26th of January . I promptly called them back as they had left a voicemail. Thats when they accused me of stealing their laundry and I.had a chance to bring it back??? why on earth would they bring up the issue 11 days... More 

Helpful?
Thank klineJ45
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Thank you for your review. We encourage you to reach out to our Guest Experience Manager, Bethany at bethany.seidel@ameristar.com to discuss this issue further. More 

Grand Island, Nebraska
1 review
5 of 5 stars Reviewed 3 weeks ago

Ameristar has the most comfortable beds and the rooms are always clean and inviting. We have stayed at one of the other casino's one time and we were not impressed with the accommodations. I have a host, Jana and she is truly awesome. She is very responsive to our needs. I would recommend Ameristar to anyone that would like a... More 

Helpful?
Thank bkhoovers
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Thank you so much! We are happy to hear you enjoy yourself when you visit. We appreciate you taking the time to write such a wonderful review. More 

Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here as for the quick drive downtown Omaha you save almost $90 per night to stay over in Council Bluffs. The only draw back was poor cellular reception in rooms. Other than that the rooms were clean and modern. Good restaurants in hotel as well.

Helpful?
1 Thank Saskproud
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Thanks for the review! We're happy to hear you enjoyed your stay! More 

Lincoln
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 24, 2015

We booked two rooms for my sisters birthday. We request adjoining rooms, two Queens beds for both. I guess a month in advance wasn't enough time for that. We were told we had 2 rooms side by side (not adjoining) both had 2 Queen beds. One room was free due to our comps. (Play time you earn the rooms.) The... More 

Helpful?
2 Thank Connie G
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Thank you for your review. We pride ourselves on offering outstanding service to our guests and look forward to addressing your experience with our team. More 

Rochester, MN
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed November 22, 2015

Room was clean, and king size bed was very comfortable. It has refrigerator but no microwave in room nor in vending room down the hall. Our drain in the bathtub was slow and when I reported it to front desk someone was there with in a half hour and fixed it. The water pressure was wonderful, so shower was very... More 

Helpful?
Thank Tslammer
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Thanks for your review! We are happy to hear that the issue with your bathtub was corrected swiftly. We hope to welcome you back soon! More 

Phoenix, Arizona
Level Contributor
151 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed November 17, 2015 via mobile

I stopped in to the casino for a few minutes while waiting to go somewhere else. I was in there bit longer than expected but I did get to play some of my favorite casino games and still was able to leave with some cash in my pocket. Because you know it's been a nice restaurant so if you're to... More 

Helpful?
Thank Mark-n-Chrystal
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Thank you for taking the time to write this review! We're so happy to hear you got to enjoy some of your favorite games and relax in our casino. More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 6, 2015 via mobile

Stayed on 10/21/15 for our anniversary getaway and had a wonderful time! From the nice clean room to the great service and food in the sports bar, our evening was a very enjoyable experience! Hopefully we'll be able to make it back soon!

Helpful?
Thank sithlord66
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Thank you for spending your special day with us and thank you for writing such a kind review. We all wish you a happy anniversary and hope to welcome you back soon! More 

Council Bluffs, Iowa
1 review
5 of 5 stars Reviewed November 6, 2015

Everyone from the hotel to the dining areas and the casino are constantly inquiring as to how they can help you and is there anything you may need. They are friendly, helpful and very professional in their work and customer service.

Helpful?
Thank Jim C
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Thanks so much! We're thrilled to hear such great feedback! We hope to welcome you back soon! More 

Iowa
1 review
5 of 5 stars Reviewed November 6, 2015

We stayed here for our anniversary and the King size room was very spacious and the view was fantastic! We had a very romantic dinner in the steak house and the in room Jacuzzi was great! Couldn't ask for a better stay! Great food, service and hospitality all the way around!

Helpful?
Thank steven51501
Joseph S, Social Media Specialist at Ameristar Casino Hotel Council Bluffs, responded to this review

Wow! Thanks for the great review! We really appreciate it and hope to welcome you back soon! More 

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