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Hilton Garden Inn Omaha East/Council Bluffs

3.0 of 5 2702 Mid America Drive, Council Bluffs, IA 51501
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Certificate of Excellence 2014
Hilton Garden Inn Omaha East/Council Bluffs
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Hilton Garden Inn Omaha East/Council Bluffs
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238 reviews from our community

Traveler rating
    132
    66
    20
    14
    6
See reviews for
57
63
13
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
  • All months
    (238)
  • Mar-May only
    (47)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (56)
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Contributor
17 reviews 17 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

my stay was just for one night - from check in to check out I felt welcome and was well taken care of. Tremendous choice of dining options - Wi-Fi like lighting - shopping dining and entertainment with-in walking distance. I was presently surprised when I arrived.

Was this review helpful? Yes
Des Moines, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the East Omaha Hilton Garden Inn over Valentines Day weekend and had a great time. The facility was fantastic and I would reccomend to anyone! The room was clean and the staff were welcoming and we had a great stay. No Problems.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Olathe, Kansas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stay at this hotel about 10 times a year when I am in the Council Bluffs / Omaha area on business. Each and every time without fail it's a super experience. The physical hotel, Cleanliness 5 stars! Modern, pleasant surroundings 5 Stars! But what puts this Inn over the top is the STAFF! They are consistently the best of... More 

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear MSLaserMan, Thank you so much for taking the time to share your experience with us on TripAdvisor. Thank you so much for the wonderful comments about your stay and thank you so much for your continued business. I feel it is important to empower our staff to make decisions. I cannot always be here and knowing my staff can... More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I had to fly out early on a Monday and most of the previous Saturday night and all day Sunday was a full blown blizzard. I was able to make reservations, arrive at hotel in late afternoon on Sunday, and they provided a park and fly arrangements for me. The relief of knowing I did not have to worry about... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Duane77077, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to share your experience at our hotel on Trip Advisor. What a blizzard we had!! I am glad you were able to take shelter at... More 

Kenesaw, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We had a great stay here. There was a blizzard while when we arrived and we decided to stay an extra night. The staff was very friendly and helpful. The accommodations were clean and comfortable. The location was terrific as the hotel was connected to the casino we were visiting. We never had to go out into the snow during... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Tammy P, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to share your experience at our hotel on Trip Advisor. So glad you were able to take shelter from the blizzard at our hotel.... More 

Edmonton, Canada
1 review
2 of 5 stars Reviewed 4 weeks ago

Chose this hotel from the reviews (#1 of 47), and rooms ARE very clean, and staff nice. BUT the dining room was freezing, food cooled quickly, coat on to eat (same as Terry H's review 4 weeks ago), and the beds in our room were terribly hard. Neither of us were able to sleep, which is not usually a problem... More 

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Gina G, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We rented two King rooms here in January for a quick overnight around the holidays. Very clean, great service ,great value. Attached to a casino and a restaurant although we didn't have time to check either of them out.

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear 3acd, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for taking the time to critique our hotel on TripAdvisor. Thank you for your terrific comments. I am glad you found the hotel clean and the service great. Hopefully on your... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2015

I stayed here while traveling for work. Has a great location close to casinos and bass pro shop, hooters etc.... Friendly staff who seem to enjoy their jobs and clean rooms. They seem to pay attention to the details here I would highly recommend for any type of stay.

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Ryan F, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to share your experience at our hotel on Trip Advisor. Thank you so much for your wonderful comments. I am so glad to know... More 

1 review
5 of 5 stars Reviewed January 26, 2015

I stayed here while traveling for work. Has a great location close to casinos and bass pro shop, hooters etc.... Friendly staff who seem to enjoy their jobs and clean rooms. They seem to pay attention to the details here I would highly recommend for any type of stay.

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Ryan F, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to share your experience at our hotel on Trip Advisor. Thank you so much for your wonderful comments. I am so glad to know... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 18, 2015

My husband and I opted to spend the night as part of a package deal offered to us because we were attending a Christmas party at the Horseshow Casino last weekend. We appreciated the cleanliness of our room and enjoyed the convenience of having the Horseshoe Casino under the same roof. We found the bed to be especially comfortable as... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Suzanne L, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to share your experience at our hotel on Trip Advisor. Thank you so much for your wonderful comments and excellent scores. I am happy... More 

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Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Address: 2702 Mid America Drive, Council Bluffs, IA 51501
Phone Number:
Location: United States > Iowa > Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Omaha East/Council Bluffs 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs
Hotel Style:
#1 Business Hotel in Council Bluffs
#2 Romantic Hotel in Council Bluffs

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