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All 25 Council Bluffs hotels

Hilton Garden Inn Omaha East/Council Bluffs

3.0 of 5 Hotel   |   2702 Mid America Drive, Council Bluffs, IA 51501
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Ranked #1 of 25 Hotels in Council Bluffs
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Leslie W Dorr, United States
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218 reviews from our community

Traveler rating
    121
    58
    20
    13
    6
See reviews for
51
58
13
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Dorr, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was helpful, courteous & always had smile on their face. Room/bed/bathroom was clean. Very nice "extras" (ie: soap/shampoo/conditioner). Since I don't sleep very good away from home, I only gave it a very good, but bed/pillows were comfortable

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Leslie W, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments and excellent rating. I was so happy to... More

New York, NY
Top Contributor
279 reviews 279 reviews
43 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are large and clean and the staff are most helpful & friendly. No charge for parking and there's a shuttle for short trips or to go the airport. Omaha is a 15 minute drive away. Decent breakfast included in the room rate. It's connected to Horseshoe Casino if you want to drop a few dollars. Rooms rated are... More

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear damg, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for sharing your experience on TripAdvisor. We were delighed to learn of your experience. Thank you so much for your wonderful comments and excellent review. I was so happy to learn... More

waterville, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The front desk was so helpful. One staff member called ahead to a restaurant and made reservations for us. Also, TIM who drove the hotel van was above and beyond helpful. The bed was extremely uncomforatable! There was a setting on the side of the mattress, but didn't work righ & I tossed and turned all night. also, the shower... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Karen M, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly apprecaite your business. I wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your wondering comments. I was so glad to hear Tim was so accomodating and helpful. Thank... More

Silver Creek, Nebraska
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 21, 2014

We had a great check-in and due to our HHonors we were upgraded to a suite upon checkin. There was plenty of space in the room for the 3 of us. It is great that it is connected to the casino with a walkway and the bar was convenient in the lobby. The bed was a little firm for my... More

Review collected in partnership with Hilton Garden Inn

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Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Amanda R, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for taking the time to share your expereince on TripAdvisor. I was so happy to learn of your experience and gald to know you found the room clean... More

Phoenix, Arizona
Top Contributor
196 reviews 196 reviews
106 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed October 18, 2014

The staff at check inn were excellent. The room was spacious. The chef in the kitchen knew how to prepare fish. I had a tasty meal. When i went down for breakfast my impression changed. The food server was the worst experience I've had at a Hilton property. She does not know what the word service means. It is a... More

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear frequenttravelerdave, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. I appreciate you taking the time to complete a review on TripAdvisor. Thank you for your comments regarding your stay. I was happy to learn about your experience with our front desk staff and evening restaurant service. I apologize for... More

Raymond, United States
1 review
3 of 5 stars Reviewed October 18, 2014

The Garden Inn was ok to stay at. This was our first time at this hotel. The price was higher than what we usually paid at a comparable hotel. May or may not stay there again. Could never get my room key to work, so was going back to front desk to continue to get a new key. The bed... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear NancyP, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and also thank you for taking the time to share your experience on TripAdvisor. Thank you for your comments regarding your stay. I apologize that your key card was not... More

1 review
5 of 5 stars Reviewed October 1, 2014

We had a very nice room, spacious, loved the walk in shower with the glass doors. The hotel is very modern, loved the lobby area, very comfortable. Highly recommend if you want some relaxation, but also want to get in a little gambling.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear rochelles43, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments. So glad to hear you loved the walk in... More

Contributor
19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 27, 2014

The room itself was nice but the "select your snooze" is a joke. I like a soft bed so turned the dial to the softest setting. I felt no difference from when I first laid down; to me the bed was a step up from sleeping on the floor. Selected this place because I have a sleep number bed at... More

Was this review helpful? Yes 1
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear BHntn, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your comments regarding your stay. I apologize that our Garden Sleep System bed did... More

Hutto, United States
1 review
5 of 5 stars Reviewed September 25, 2014

We stayed for 4 nights and enjoyed every night. The room and hotel is clean and well maintained. The Staff are very friendly and take pride in their jobs. It shows! We will stay here next time we are in Omaha.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Michael R, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your excellent comments. So glad to hear you found the hotel... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2014

We loved this hotel! The room was very clean, the staff was great and we were attached to the Casino which was nice also! I booked this hotel because I had a class reunion and wasn't sure which hotel would be the best in this area. This hotel was great and we were very happy with our Jr Suite room.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Missy619, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your great comments. I am so glad to learn you enjoyed your... More

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Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Address: 2702 Mid America Drive, Council Bluffs, IA 51501
Phone Number:
Location: United States > Iowa > Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Omaha East/Council Bluffs 3*
Number of rooms: 153
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Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs

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