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Hilton Garden Inn Omaha East/Council Bluffs

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2702 Mid America Drive, Council Bluffs, IA 51501
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1 room 1 guest
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Hilton Garden Inn Omaha East\/Council Bluffs
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292 Reviews from our TripAdvisor Community

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Traveler rating
    155
    84
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    17
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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  • English first
  • French first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (72)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (61)
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    (56)
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Altoona, Pennsylvania, United States
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I travel a lot for work and get to experience a wide variety of hotels. This hotel was absolutely amazing. The staff were all so pleasant. Even at the restaurant, the staff all made sure that I was taken care of, including the chef. This place is exceptionally clean, the fitness center was great, it all was amazing. I am... More 

Was this review helpful? Yes
Shenandoah, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very friendly and welcomed me. I did the electronic check-in and when I walked up to the front desk, my key card and all my hotel information was handed to me - no waiting! Clean and comfortable room and bathroom.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. Thank you so much for your wonderful comments in regards to our friendly staff and clean hotel rooms and bathrooms. We are so happy that you used our new electronic check in process. It is a... More 

Minnesota
Level Contributor
82 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed 2 weeks ago

While I always have enjoyed the consistent quality offered by a Hilton Garden Inn, this visit was a little disappointing for a number of reasons. I have to admit that all the issues would be rather petty and not worth mentioning by themselves, but in total they added up to a slightly frustrating visit. Disappointments Once I arrived the parking... More 

Was this review helpful? Yes 1
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you for taking the time to share your experience with us on Trip Advisor. I apologize for the disappointing experience you had at our hotel. Please know that I will address all of your concerns with each of our departments so we can better our hotel for all of our guests. If you would like, I would be happy... More 

Twin Cities, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hilton Garden Inn was a pleasant surprise. Our room/suite was handicapped accessible with a roll-in shower. The room included a wet bar, half bath and two large screen televisions. My sister found the room easy to navigate with her scooter and walker. The decor was lovely. Housekeeping was very attentive to our needs. The hotel staff was very friendly.... More 

Was this review helpful? Yes 1
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Christinabow, Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. We are so glad that you really enjoyed your room during your stay. We really appreciate the kind comments you made in regards to our friendly and helpful staff. Thank you for the additional... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very convenient location as we were driving through on I80. Didn't know it had a casino attached but my son was excited. For me, it was 3:00am and I was exhausted. No casino. I was pleasantly surprised by how quiet the room was. The bed was hard but I was too tired to notice. The breakfast was excellent! (As usual)... More 

Was this review helpful? Yes 1
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Mary S, Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. We are so happy that you chose to stay with us during your travels. Thank you for the wonderful comments about our quiet rooms, and friendly staff. I am so happy that you... More 

Council Bluffs IA, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

This is the second time I've stayed here where many of the TV channels do not show, and the TVs take 4-5 seconds to change channels. Had to change rooms when I arrived since the first room had a TV that did not work. So if you like to watch ESPN, or channel sur, don't stay here. Otherwise the hotel... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. Thank you so much for giving us high marks about out hotel. I do want to sincerely apologize about the issues with the TVs. This is very temporary and we are working very hard to resolve... More 

Minneapolis, Minnesota
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on a whim, felt like hitting a casino for the night. Hotel was about what I'd expect from a Hilton Garden Inn, rooms were average sized, room was clean, and staff were friendly. The room was quiet for the time we were there. Parking can be tricky on a weekend night (we stayed over a Friday night),... More 

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. Thank you so much for your wonderful comments in regards to our friendly staff and clean hotel rooms and bathrooms. We will take the time to celebrate these wonderful comments with our team. Thank you again... More 

Havana, Illinois
Level Contributor
155 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had been in Lincoln, Nebraska for 6 days and were flying out of Omaha so we moved closer the night before our flight. Hotel clerk was very nice during check-in. Room was clean but bed was really hard. Pillows were great. If you want a place to gamble, this would be a good place to stay as it is... More 

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. Thank you so much for your wonderful comments in regards to our friendly staff and clean hotel rooms and bathrooms. We are happy to announce that we are . We will take the time to celebrate... More 

Arlington, TX
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in the HGI for five nights and it is a very nice hotel with great employees. Everyone there was kind and very helpful. My room was a standard room with two beds. The beds are sleep number and I loved it. It's a total non smoking hotel. I am a smoker and I got up in the mornings... More 

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. Thank you so much for your wonderful comments in regards to our Garden Sleep System Beds. We are also happy that you enjoyed our smokers paradise outside. The heat in Texas can be unbearable but it... More 

Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The room smelled like antiseptic.You got used to it after you were in it, but it was overpowering when you first opened the door. The room, bed, bath and shower were fine. The TV didn't work either night. They had to send someone up to "Fix" it. The first night, they messed with the wiring to get it to work.... More 

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. Thank you so much for your good comments in regards to our clean hotel rooms and bathrooms. We will take the time to celebrate these wonderful comments with our team. We do apologize, however, that you... More 

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