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Hilton Garden Inn Omaha East/Council Bluffs

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2702 Mid America Drive, Council Bluffs, IA 51501
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Hilton Garden Inn Omaha East/Council Bluffs
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Ames, United States
4 of 5 stars Reviewed yesterday NEW

Everthing was good to great but the A/C in the room was not functioning properly. This took away from the total experince as it was a warm and humid time during which I had to wear a suit. The first attempt seemed to fix the problem but then it returned a couple days later. It will not prevent me from... More 

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1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

The staff didn't seem to know what was going on and wasn't what I would call friendly. The beds were the worst thing I have ever slept on. Harder than a rock and the "adjustable" mattress was a joke. One side of it went from rock hard to so soft you sank, with no in between. The other side stayed... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My two young sons, husband, inlaws and I stayed here last Saturday and went to the Omaha zoo on Sunday. The boys enjoyed swimming in the pool (small and pretty shallow, but great for my kids) and husband and mother-in-law had a few laps around perimeter. Water was a good temp and wasn't crowded. We didn't realize dinner was served... More 

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. We really appreciate your wonderful comments about our hotel being fun and attractive. As a team we work hard to provide an exceptional guest experience, and we really appreciate the feedback you have provided. We are... More 

Rutherford, New Jersey
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in Hilton Garden Inns in both Des Moines and Council Bluffs. Des Moines was superb, Council Bluffs continues to disappoint. They have these sleep adjustment beds which are hard as a rock, not adjustable and give them to those who pay with points or to those who are unaware. We stayed there twice and each time our keys... More 

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you for taking the time to share your experience with us on Trip Advisor. I apologize for the 2nd disappointing experience you had at our hotel. Please know that I will address all of your concerns with each of our departments so we can better our hotel for all of our guests. If you would like, I would be... More 

Erie, United States
1 review
1 of 5 stars Reviewed 1 week ago

the worst hotel Ive ever been to most unfriendly staff from the hotel and the casino, except for the waitress, that5 I have every met. the rate was too high for the service you get at this so call hotel

Review collected in partnership with Hilton Garden Inn

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Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Jeanette K, Thank you for taking the time to share your experience with us on Trip Advisor. I apologize for the experience you had at our hotel. Please know that I will address all of your concerns with each of our departments so we can better our hotel for all of our guests. If you would like, I would... More 

Saint Paul
1 review
5 of 5 stars Reviewed 2 weeks ago

Everyone is so helpful and makes the stay enjoyable! The service is always very good. The rooms are well kept and comfortable. I enjoy the control of the comfort of the beds. I stay here every time I come to town and tell others about the quality of service you receive here.

Review collected in partnership with Hilton Garden Inn

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Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Lynne B, Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. Thank you so much for your wonderful comments in regards to your enjoyable stay at our hotel. Our team works hard to ensure our guest have clean and comfortable rooms. We will take... More 

Luverne, MN, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel to stay at. Nice and clean. Staff here is the best you will find in the world!!!! Everything was good. Right next to the Horseshoe casino too!!!! Makes it even better. Shuttle service is a blast with great drivers. Kevin and Lindsay are super. Front desk staff totally rocks!!!!! Super place to stay in this area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Brent P, Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. As a team we work hard to ensure our guest rooms are clean and comfortable. We want to ensure you feel like this is your home away from home. Thank you for the... More 

Marion, Iowa
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Not cheapest motel on our vacation but definitely the niucest. Little leagers staying at the same time and the room was still quiet. The blackout curtans work so well you may want a wake up call or set the alarm. Pool is heated but is small, good for splashing and fun but not for swimming. Hotel is attached to a... More 

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Terry C., Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. We really appreciate your wonderful comments about our hotel being nice and quiet. As a team we work hard to provide an exceptional guest experience, and we really appreciate the feedback you have... More 

Kansas City, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Never had a bad stay here - always very clean and quiet. Bar/Breakfast area is always clean and they do a very good job with food and service. Nice to be able to walk over to the tables next door as well.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Doug O., Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. We are happy you enjoyed our hotel being clean and quiet, along with a breakfast/bar. As a team we work hard to strive for exceptional service. We are grateful for your kind words... More 

Aurora, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Hilton Garden Inn in Council Bluffs with my thirteen year old son who was there with his baseball team for Slumpbuster. The hotel was nice, clean and the staff were very nice and helpful. Our TV had a problem with the sound that would go in and out once in awhile, but it wasn't a big... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Teresa S, Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. Thank you so much for your wonderful comments in regards to our nice and clean hotel. We are so happy that you were able to enjoy all that our hotel had to offer.... More 

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