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Hilton Garden Inn Omaha East/Council Bluffs

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2702 Mid America Drive, Council Bluffs, IA 51501
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Hilton Garden Inn Omaha East/Council Bluffs
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283 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The room smelled like antiseptic.You got used to it after you were in it, but it was overpowering when you first opened the door. The room, bed, bath and shower were fine. The TV didn't work either night. They had to send someone up to "Fix" it. The first night, they messed with the wiring to get it to work.... More 

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Crescent City, California
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

After spending most of the day in the casino, the stay at the hotel was wonderful. The front desk people were helpful and outgoing. The property clean and inviting. The room was super nice, clean, the bed comfortable. Room service was also great, the food delicious!

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Superior, Nebraska
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent place to stay. If you want to be close to everything and have a casino under the same roof, this is the place. very clean with helpful, smiling staff. we have stayed here a few times and always are satisfied.

Review collected in partnership with Hilton Garden Inn

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Atlanta, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel is great. I really enjoyed the fitness center. The staff is friendly and the shuttle is always on time. They really go the extra mile for their guests. There is a lot to do in the area as well and the breakfast choices are good.

Review collected in partnership with Hilton Garden Inn

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Ames, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Everthing was good to great but the A/C in the room was not functioning properly. This took away from the total experince as it was a warm and humid time during which I had to wear a suit. The first attempt seemed to fix the problem but then it returned a couple days later. It will not prevent me from... More 

Review collected in partnership with Hilton Garden Inn

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Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear JC B, Thank you so much for choosing to stay at the Hilton Garden Inn Council Bluffs. We truly enjoyed having you as our guest. Guest feedback is taken very seriously and we discuss it at our hotels each and every day. Guests like you help provide us with a benchmark of how we’re doing and help ensure we... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

The staff didn't seem to know what was going on and wasn't what I would call friendly. The beds were the worst thing I have ever slept on. Harder than a rock and the "adjustable" mattress was a joke. One side of it went from rock hard to so soft you sank, with no in between. The other side stayed... More 

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Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Charity H, Thank you for taking the time to share your experience with us on Trip Advisor. I apologize for the experience you had at our hotel. Please know that I will address all of your concerns with each of our departments so we can better our hotel for all of our guests. If you would like, I would... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 30, 2015

My two young sons, husband, inlaws and I stayed here last Saturday and went to the Omaha zoo on Sunday. The boys enjoyed swimming in the pool (small and pretty shallow, but great for my kids) and husband and mother-in-law had a few laps around perimeter. Water was a good temp and wasn't crowded. We didn't realize dinner was served... More 

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. We really appreciate your wonderful comments about our hotel being fun and attractive. As a team we work hard to provide an exceptional guest experience, and we really appreciate the feedback you have provided. We are... More 

Rutherford, New Jersey
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 29, 2015

We stayed in Hilton Garden Inns in both Des Moines and Council Bluffs. Des Moines was superb, Council Bluffs continues to disappoint. They have these sleep adjustment beds which are hard as a rock, not adjustable and give them to those who pay with points or to those who are unaware. We stayed there twice and each time our keys... More 

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you for taking the time to share your experience with us on Trip Advisor. I apologize for the 2nd disappointing experience you had at our hotel. Please know that I will address all of your concerns with each of our departments so we can better our hotel for all of our guests. If you would like, I would be... More 

Erie, United States
1 review
1 of 5 stars Reviewed June 24, 2015

the worst hotel Ive ever been to most unfriendly staff from the hotel and the casino, except for the waitress, that5 I have every met. the rate was too high for the service you get at this so call hotel

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Jeanette K, Thank you for taking the time to share your experience with us on Trip Advisor. I apologize for the experience you had at our hotel. Please know that I will address all of your concerns with each of our departments so we can better our hotel for all of our guests. If you would like, I would... More 

Saint Paul
1 review
5 of 5 stars Reviewed June 23, 2015

Everyone is so helpful and makes the stay enjoyable! The service is always very good. The rooms are well kept and comfortable. I enjoy the control of the comfort of the beds. I stay here every time I come to town and tell others about the quality of service you receive here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Anjanette M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Lynne B, Thank you so much for choosing to stay with us and thank you for taking the time to post your experience on Trip Advisor. Thank you so much for your wonderful comments in regards to your enjoyable stay at our hotel. Our team works hard to ensure our guest have clean and comfortable rooms. We will take... More 

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