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Hilton Garden Inn Omaha East/Council Bluffs

3.0 of 5 2702 Mid America Drive, Council Bluffs, IA 51501
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Certificate of Excellence 2014
Hilton Garden Inn Omaha East/Council Bluffs
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Hilton Garden Inn Omaha East/Council Bluffs
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224 reviews from our community

Traveler rating
    123
    62
    20
    13
    6
See reviews for
54
58
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76
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minnesota
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great hotel, it is clean, quiet, and comfortable. The road construction makes it a little difficult to get to but well worth it. The staff is friendly and helpful, I will admit I am not a sharp dresser with a beard and long hair and some people may mistake me for a homeless person at times but... More 

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your comments about your stay. I was happy to learn you found the hotel... More 

Clarks Summit, Pennsylvania
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First thing you should know, this hotel is connected to a CASINO and a track where they RACE DOGS. This might be offensive to some. The room is clean and good. We were offered a bottle of water each because we are Hilton Honors Members, no room upgrades for us. The staff is accomodating we had a good dinner, the... More 

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Tammie217, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you for comments regarding your stay. I am glad to know you found the... More 

Dallas, Texas
Contributor
16 reviews 16 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nothing but good things to say about this hotel. Room rate was reasonable, especially for being attached to a casino. Location is good, plenty of places to eat and drink in the attached casino, and many other places just a short drive away. Front desk was friendly and helpful, I recieved a diamond upgrade to a suite with out even... More 

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear timliestravel, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments. I was so glad to learn you... More 

Minneapolis, Minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent stay and staff, escpecially if you are a Hilton Honors Member. The wife and I have stayed here 4 times over the Thanksgiving Holiday, and we have been ugraded 3 of those times to a complimentary suite, and have had one stay completely comped. It also helps that the hotel is connected to the Horseshoe Casino. The wife is... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear JeffP, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments. I am so glad to know you... More 

Fredon, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Greetings... This hotel is excellent, however, I think the staffing is a bit thin. There should be a Staff member that stays at the resturant/bar full time. Maybe it was an off day as it was around the Thanksgiving holiday, but that doesn't really cut it, they should staff the Resturant/Bar regardless. No bad points to the Staff that was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. I apologize for the issues you experienced at the restaurant/bar with staffing levels. Due to the Thanksgiving... More 

San Antonio, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Make sure you have your HHonors # as the front desk will not make the effort to make sure you get credit for the stay. Other than that thee hotel is good. Oh, if you like a rock hard bed this hotel is for you. The adjustable bed softness knob is a gimmick, it does not work.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear RichardW, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. I apologize that the staff did not take the time to look up your Hilton... More 

Dorr, United States
1 review
5 of 5 stars Reviewed November 12, 2014

Staff was helpful, courteous & always had smile on their face. Room/bed/bathroom was clean. Very nice "extras" (ie: soap/shampoo/conditioner). Since I don't sleep very good away from home, I only gave it a very good, but bed/pillows were comfortable

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Leslie W, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments and excellent rating. I was so happy to... More 

New York, NY
Top Contributor
297 reviews 297 reviews
44 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed November 7, 2014

The rooms are large and clean and the staff are most helpful & friendly. No charge for parking and there's a shuttle for short trips or to go the airport. Omaha is a 15 minute drive away. Decent breakfast included in the room rate. It's connected to Horseshoe Casino if you want to drop a few dollars. Rooms rated are... More 

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear damg, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for sharing your experience on TripAdvisor. We were delighed to learn of your experience. Thank you so much for your wonderful comments and excellent review. I was so happy to learn... More 

waterville, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 30, 2014

The front desk was so helpful. One staff member called ahead to a restaurant and made reservations for us. Also, TIM who drove the hotel van was above and beyond helpful. The bed was extremely uncomforatable! There was a setting on the side of the mattress, but didn't work righ & I tossed and turned all night. also, the shower... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Karen M, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly apprecaite your business. I wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your wondering comments. I was so glad to hear Tim was so accomodating and helpful. Thank... More 

Silver Creek, Nebraska
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 21, 2014

We had a great check-in and due to our HHonors we were upgraded to a suite upon checkin. There was plenty of space in the room for the 3 of us. It is great that it is connected to the casino with a walkway and the bar was convenient in the lobby. The bed was a little firm for my... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Amanda R, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for taking the time to share your expereince on TripAdvisor. I was so happy to learn of your experience and gald to know you found the room clean... More 

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Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Address: 2702 Mid America Drive, Council Bluffs, IA 51501
Phone Number:
Location: United States > Iowa > Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Omaha East/Council Bluffs 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs
Hotel Style:
#1 Business Hotel in Council Bluffs
#4 Romantic Hotel in Council Bluffs

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