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All 25 Council Bluffs hotels

Hilton Garden Inn Omaha East/Council Bluffs

3.0 of 5 Hotel   |   2702 Mid America Drive, Council Bluffs, IA 51501
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84%
Ranked #1 of 25 hotels in Council Bluffs
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
SoccerMomof233 Denver, Colorado
  • Overview
  • Reviews (186)
  • Photos (52)
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  • Room tips (17)
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186 people have reviewed this hotel

Traveler rating
    103
    53
    13
    12
    5
See reviews for
45
47
12
63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
Menomonee Falls, Wisconsin
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

I've stayed in several Hiltons and this one was the worst. Maybe my expectations are just too high from the service and comfort I've experienced from the others. Upon arrival there was nowhere to park. Cars were stacked up in the parking lot making it hard to get around and no spots were available. It was a small lot and... More

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Denver, Colorado
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

After looking at several hotels online, we chose this one because it is a Hilton, was in a perfect location, and it had accessible rooms with walk-in showers. I got two rooms for our party - the accessible one and a regular room with 2 queen-size beds. The accessible room was huge and clean - it had a king bed... More

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Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear SoccerMomof233, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also reach out and thank you for taking the time to share your experience with us on Trip Advisor. Thank you for your comments regarding your stay. I apologize that the cleanliness... More

Springdale, Arkansas
Contributor
18 reviews 18 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This Hilton hotel is in excellent condition from the lobby to its rooms. Check is in fast and the front desk personnel are professional and knowledgable of the area. The rooms are clean and very comfortable. Wifi service is great as it does not go out when working in the room (not always the case in other hotels). The morning... More

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Mark K, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to also thank you for taking the time to post your experience on TripAdvisor. Thank you so much for your wonderul comments. I was happy to learn that you found our hotel... More

1 review
5 of 5 stars Reviewed 1 week ago NEW

How wonderful to find a beautiful, comfortable hotel with a very friendly efficient staff in the middle of a very busy area. The hotel was quiet, the linens were exceptional, the room very well appointed, complimentary internet service for a day. Did not use the room service, but it was available. And the lobby left me in awe. Very nice!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear 156keitha, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and also thank you for taking the time to share your experience with us on TripAdvisor. I was so glad to learn you found our hotel beautiful and our staff... More

Iowa
Top Contributor
59 reviews 59 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Typical Hilton hotel, everything was great. The staff asked several times how our stay was going and if there was anything they could do. My number one plus was the shuttle service, we were in town for a concert at Harrahs, they provided both the trip over and back which was great. Our room was in great shape and clean.... More

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Bigosfan, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for the excellent rating and wonderful comments. I was glad to learn you were able... More

Rutherford, New Jersey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel a few times and always have a great experience. This time, however, was a little disappointing. The front desk staff is friendly and helpful, however, I booked an airport shuttle for the following morning and someone forgot to write it down, I almost missed my flight! This hotel has beds that can be adjusted,... More

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Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear alsbookmom, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and also thank you for taking the time to share your experience with us on TripAdvisor. I apologize for the issues you encountered with our complimentary hotel shuttle. I was... More

Overland Park, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is my hotel of choice when going through the Iowa area .. conveniently located right off I-29 and close to downtown Omaha. There is shopping and restaurants close by. The rooms are quiet, comfortable and clean, not over priced and has all the amenities at your finger tips including a casino. The staff members are friendly and accommodating. I... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Michael, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I wanted to reach out and also thank you for taking the time to complete a response on TripAdvisor. Thank you so much for the wonderful review. I am happy to know you found the... More

Portland, Oregon, United States
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location near freeways and downtown Omaha for business. Close to the casinos as well. The beds are very comfortable and the rooms are in grey shape. The front desk staff were very friendly and as a Hilton Diamond VIP Member I would highly recommend this property.

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I want to also thank you for your time in posting about your experience on TripAdvisor. Thank you so much for you wonderful comments. I am so glad to hear you had such a great expereince and... More

Houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

The hotel and its staff are top notch. Ask for Joyce at the breakfast buffet, she's extremely helpful and quite a hoot! The shuttle drivers will get you anywhere you need to go at anytime you need to get there. Kevin, Tim and the crew are very friendly and always prompt. No complaints about the rooms, the food was very... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Kevin D, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I want to also thank you for your time in posting about your experience on TripAdvisor. Thank you so much for you wonderful comments. I am so glad to hear you had such a... More

Oxford, United States
1 review
2 of 5 stars Reviewed June 24, 2014

A $2500 hold was placed on my debit card for a ONE-night stay. One. Night. Better yet, I stayed in the same hotel maybe four days prior to their error, which they've yet to resolve. My co-worker was charged twice for a similar amount. The hotel staff couldn't have handled it worse. Actually, they wouldn't even go so far as... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Shana C, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Ben G, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. We truly appreciate your business. I want to also thank you for your time in posting about your experience on TripAdvisor. I again apologize for the issues you expereinced with the authorization. Please know that I will discuss this... More

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Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Address: 2702 Mid America Drive, Council Bluffs, IA 51501
Phone Number:
Location: United States > Iowa > Council Bluffs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Omaha East/Council Bluffs 3*
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Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Family Hotel in Council Bluffs #1 Business Hotel in Council Bluffs #3 Romantic Hotel in Council Bluffs
Hotel Class
Number of rooms
153

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