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Courtyard Des Moines West/Clive

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1520 Northwest 114th Street, Clive, IA 50325
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Courtyard Des Moines West/Clive
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Courtyard Des Moines West/Clive
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84 reviews from our community

Traveler rating
    24
    33
    20
    4
    3
See reviews for
15
22
6
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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THORNTON
Top Contributor
63 reviews 63 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I generally stay at Fairfield Inn but Courtyard was very close to my son's business and I was visiting him. You rarely find a pool that is not too cold for the adults or a hot tub that is not way too hot. There's were perfect and they had a nice exercise room. The room was fine but we had... More 

Was this review helpful? Yes
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Dear Robert, Thank you for sharing your experience at the Courtyard Des Moines West/Clive. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I am glad that Liz was able to take care... More 

Fort Worth, Texas
Top Contributor
103 reviews 103 reviews
45 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed two nights this past week on business. Hotel location is ok, with easy access to I-35 which also is a downfall at times as you can hear the interstate at times. Lobby area is updated with the new cafe concept which is fresh and clean. Service that I experienced was good. Rooms are typical and a bit tired. Room... More 

Was this review helpful? Yes
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Dear Mike, Thank you for taking the time to share your feedback about your recent stay at the Courtyard Des Moines West/Clive. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any problem you encountered in with your... More 

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 12, 2015

Overall my time here was fine and the staff was friendly and helpful. My room seemed to be a little bit dated and in need of some minor repairs; however, it was clean. One thing I did notice was the bed was not as comfortable at other Courtyards, but it was still fine. Since this was a business trip, I... More 

Was this review helpful? Yes
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Dear Derek, Thank you for taking the time to share your experience. We are happy that your stay with us was enjoyable. I will share your comment with my staff and the other members of my leadership team. Everything we do is aimed at providing you with an excellent hotel experience and I am sorry that you did not find... More 

Senior Contributor
36 reviews 36 reviews
36 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 2, 2015

Friendly staff, large room, clean. Lots of work space and outlets. That's important as I travel with computer and printer. No fridge and you could hear traffic noise from the interstate. But all in all it was a great stay. Very comfy bed and pillows. I will stay again.

Was this review helpful? Yes
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for taking the time to share your comments Survey. We are delighted that your stay with the Courtyard Des Moines West/Clive was enjoyable. I will share your comments with my staff. We are in the process of putting refrigerators in all of our room and have already completed 50% of the property and hope to have the remaining... More 

Memphis, Missouri
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 12, 2015

Quick check-in, nice and clean, great beds and pillows. Great location close to the malls, restaurants, etc........ I didn't have a chance to check on breakfast. The small bar in the lobby seemed to be very nice. - - - I would stay here again - No problems at all.

Was this review helpful? Yes
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for sharing your experience at the Courtyard Des Moines West/Clive. We a happy that you enjoyed your stay. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest your feedback will be shared with the staff and... More 

Cedar Rapids, Iowa
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 20, 2015

My wife and I spent a few nights here. The property is well kept and the staff is very helpful. The rooms are updated and furnished in a contemporary fashion. We priceline the room and received a great rate for a 3 star hotel. We would stay there again!

Was this review helpful? Yes
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Dear Mario, Thank you for sharing your experience at the Courtyard Des Moines West/Clive through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest your feedback will be shared with the team to continue... More 

Saint Charles, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 9, 2015

We have made many trips to Des Moines over the past four years to visit our son at Drake University and this is one of our "go to" hotels. It may not be the newest hotel in the area, but it is consistently a good value and has not disappointed us. We have been on the property when it has... More 

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Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for taking the time to share you comment about your experience. We are delighted that you have made us your hotel of choice when traveling to the area. I will share your feedback with my staff. Everything we do is aimed at providing you and our other guest with an excellent hotel experience and your feedback is extremely... More 

massachusetts
Contributor
20 reviews 20 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 8, 2015

I booked this hotel for my son who was passing through the area, I am a Marriott Gold member so of course I looked at the Marriott hotels for him. There was a great rate on their site as a AAA special including breakfast, so that's what I booked for him. Lots of restaurants in the immediate area for a... More 

Was this review helpful? Yes
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for taking the time to share your experience with the Courtyard Des Moines West/Clive. I will share your feedback with my staff and the other members of my leadership team. You indicated in your comments the problem that you experienced with the AAA Breakfast Package. Please accept our sincere apologies for the inconvenience you may have experienced. We... More 

San Antonio, Texas
Top Contributor
306 reviews 306 reviews
106 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed January 24, 2015

Revisited this hotel after my first stay in July 2014 ago and was not disappointed. What draws me to this location is the quieter rooms and for the most part hotel guests. The hotel is older, but well kept despite the outdated sofas and matresses that are firmer for my taste. The location of this place is well enough as... More 

Was this review helpful? Yes
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for sharing your experience at the Courtyard Des Moines West/Clive. Everything we do is aimed at providing you with an excellent hotel. My staff will appreciate your comments and will be pleased that your enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral... More 

Avondale, Pennsylvania
Top Contributor
114 reviews 114 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 22, 2015

This is your typical Courtyard, clean, efficient, plain but the lobby area was very nice and there was a nice coffee/breakfast bar and the people and service were really top notch which made for a very enjoyable stay

Was this review helpful? Yes
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for taking the time to share your feedback. We are happy to know that we meet your expectations. I will share your feedback with my staff and the other members of my management team. We are blessed to have a very seasoned staff that really cares. Everything we do is aimed at providing our guest with an excellent... More 

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