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BEST WESTERN PLUS Des Moines West Inn & Suites

#3 of 8 Hotels in Clive
Certificate of Excellence
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1450 NW 118th Street, Clive, IA 50325
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1 room 1 guest
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BEST WESTERN PLUS Des Moines West Inn & Suites
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223 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • English first
  • French first
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English first
  • All months
    (223)
  • Mar-May only
    (58)
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    (38)
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

If I could give a rating of zero I would. The room was FILTHY. Urine stains on the wall in the bathroom, the bathroom mirrors were dirty with finger smudges, the bathroom floor was grimy and had toilet paper bits on the floor, there were hair trimmings in the sink and long hairs on the bathroom floor as well as... More 

Was this review helpful? Yes 1
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Dear Alicia, I am sorry for your bad experience at my hotel. I happened to be at the hotel after your check in and the staff related to me your complaint about the state of your bathroom. I promptly went there and cleaned it myself during your absence as the housekeepers were indeed gone. It is unfair you give us... More 

Wichita, Kansas
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I had an extended stay here last summer, and meant to give them a good review sooner, but it slipped my mind. This is a very friendly place. The staff is very helpful. I was here for 59 days, so I was very glad they had a washer and a dryer! Its on a culdesac along with a number of... More 

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Omaha, Nebraska
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel for a last minute trip to Des Moines. It was far from fancy but nice and clean. The room had basic furnishing but I was shocked at how big the king room was. We have a large family and could've fit all of them in this room with space to spare. The bed was also more... More 

Was this review helpful? Yes
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thank you for your review. We are in no way offended by not being called fancy, in fact we take certain pride in being clean and efficient. Thank you for complimenting our rooms and hopefully next time you will be able to enjoy our newly expanded breakfast. The reason it is popular is that it is in high demand because... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a conference during the Iowa State Fair, so everything was double the price it should be (175/night for a 79 room) and completely booked. We requested a room on the 3rd floor, they put us in room 109 right on the first floor (not huge deal). The other reviews are correct, you can hear everything in... More 

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Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Had some problems in my room with cleanliness, but other three rooms in my group were fine. Housekeeping staff were in training, so I can be understanding of the problems. Some breakfast items were cold (sausage and biscuits and gravy), but there was a microwave available that I could have used.

Review collected in partnership with Best Western

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Atchison, Kansas
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pet friendly is also pet plentiful. The room was nice and clean, and the staff was very helpful. Our really issue is that there were a lot of pets (dogs) and the dogs were having loud conversations with each other at times. Not sure what the topic of discussion was, but they seemed to be trying to out do each... More 

Was this review helpful? Yes
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Yes, indeed, I see you did notice we are dog friendly. I would qualify that even more we are responsible dog owner friendly. Each proud dog owner has to sign a consent form at check in that they will control their animal and by no means leave it alone in the room. What you have experienced was likely a result... More 

Thunder Bay
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here as part of our vacation. We are a family of 6 and were given a handicapped accessible room. Which was okay except for the mould in the bathroom. We stayed for 2 nights. After being out all day we came back to find the room had only been partially serviced. Clean towels and a fresh bag for... More 

Was this review helpful? Yes 1
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thank you very much for your review. We were glad to host your large family and upgrade you to a double queen suite free of charge. We even allowed you to have 6 people in the room with no extra charges and despite fire codes that only allow a maximum of 5. What you refer to as mold is actually... More 

Lincoln, Nebraska
Level Contributor
8 reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel smelled amazing when we walked in!! Room was very nice, quiet and clean. Great breakfast too! Everything went smoothly from check in to check out.this was a last minute trip for us and we had no problem getting a room.

Was this review helpful? Yes
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Tanya, thank you for noticing our custom lobby scents. I see that this months selections, which incidentally is called "fresh apple" was to your liking. It is frankly my favorite as well. We try hard to create a welcoming ambiance during our busy check in and checkout periods. We play some South American samba and bossanova tunes, sometimes jazz, we... More 

Huntington Beach, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We got expected service and amenities while staying here. Best Western has always had amenities we can count on so we stay at their hotels and motels quite frequently. Being a member is always good also for points accumulation which gives us free nights from time to time.

Review collected in partnership with Best Western

Was this review helpful? Yes
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thank you for your review and noticing the value of the Best Western Rewards program. Yes, indeed your points accumulate quick and before you know it you have a free night coming. Lastly, they never expire and can be used worldwide. I will never forget the free night I was able to use when airport trouble forced an unplanned overnight... More 

Chive, United States
1 review
5 of 5 stars Reviewed July 27, 2015

The room was excellent and the breakfast was excellent. It was very clean, comfortable and quiet. The problem was the number of people staying, overwhelmed the amount of food available and the space to sit and eat breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thank you Richard for the kind words about my property and the breakfast in particular. Indeed we expanded it lately to add a lot more selections and adding many more consignments such as fresh blueberries, raisins, nuts, cinnamon etc. suddenly made existing offerings that much more attractive giving you endless possibilities of "customizing" your breakfast. Thanks again and happy travels... More 

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