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BEST WESTERN PLUS Des Moines West Inn & Suites

#2 of 8 Hotels in Clive
Certificate of Excellence
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1450 NW 118th Street, Clive, IA 50325
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Des Moines West Inn & Suites
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BEST WESTERN PLUS Des Moines West Inn & Suites
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172 reviews from our community

Traveler rating
    75
    66
    19
    8
    4
See reviews for
62
40
4
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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windsor ont, Canada
2 reviews
4 of 5 stars Reviewed 1 week ago

It was 7 o,clock pm when we pulled in very tired from 10 hours on the road looking for a swim and spa.After a quick meal at a local diner I changed for my relief manager let me in as I could not open the door. After the swim I needed the spa broken! he never mentioned it nor was... More 

Review collected in partnership with Best Western

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Okemos, Michigan, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I wanted to stay at a Best Western so I could take advantage of a promotional program I was talked into at a previous Best Western. This room was about $40.00 more expensive than a Best Western I stayed at south of Sacramento (Galt, CA) but was not any better in comfort, cleanliness, services, etc. I was a little disappointed... More 

Review collected in partnership with Best Western

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel gets the award for the worst breakfast experience. Granulated eggs? No working juice machine, trash next to table, clean and dirty dishes together in the buffet. Top that with a front dest person who should not be allowed to interact with clients

Review collected in partnership with Best Western

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kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Dear Sir, I am sorry for your experience at my property but allow me to clarify. My long time receptionist has excellent customer service skills as attested countless times, even in this forum. The fact that she was not able to take off a dog charge that you previously acknowledged and had to get confirmation from me, did not warrant... More 

prior lake, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice hotel to stay while on business in DSM, plenty of restaurants in the area to dine at. Easy access from I-35 from either direction, also close to the Jordan Creek shopping and dining area. What else do you want me to write about so you can have your minimum of 200 characters.

Review collected in partnership with Best Western

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kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Dear Mark, thank you very much for your wonderful review. We are truly blessed with a wonderful location at what we call "the crossroads of America" where interstates 35 and 80 cross. Whether you are traveling from Minneapolis to Houston or New York to San Francisco you pass by our Inn. Thanks again and happy travels to you. More 

Mankato, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I cannot say enough good things about this hotel. The staff is friendly and knowledgeable. There is a delightful breakfast and a wonderful happy hour during the week. The hotel is quiet and very pleasant. I would recommend it to anyone looking for a great place to stay!

Review collected in partnership with Best Western

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kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Thank you Pamela for recognizing the efforts of my staff in delivering a pleasant experience during your stay. I am glad you were able to recognize our social hour, this is a time for many of our patrons to relax with a glass of wine, while enjoying pizza, chili and other snacks. Many pleasant interactions occur between fellow road warriors... More 

Columbus, Ohio
Contributor
16 reviews 16 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband, 4 kids, and I stayed here on a cross country trip. It was very clean and in excellent condition. It was a very nice place to stay as weary travelers. The breakfast was a full spread and very nice with many options to choose from.

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Minneapolis, Minnesota
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Not the best, but good enough. Stayed for 2 nights, we have limited choices as we travel with 2 large show dogs. Bed was nice, bath was spacious. Did have a bug of some sort run across the table when I turned the light on - being from northern Minnesota, I have no idea what a cockroach looks like, but... More 

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Dubuque, IA
Top Contributor
98 reviews 98 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay in Des Moines on business. I like the Best Western. Nice place off the beaten path. Clean rooms, nice breakfast choices and beer, wine and snacks at night. Rooms are clean, large and comfortable. P{riced right for Des Moines area. Close to restaurants, shopping etc.

Was this review helpful? Yes
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Dear Goodscout, thank you very much for your kind words about my property. We certainly enjoy hosting our social hour so our guests can enjoy our hospitality in the lobby and use that occasion to socialize, talk, play games and interact with each other. Much preferred to sitting alone in their rooms. Thanks again and pleasant travels to you. More 

Dane County, Wisconsin
Top Contributor
70 reviews 70 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

Lots of hs? college? athletes of both sexes filled the place, yelled in the hall until after 1 am. Could hear noises of all kinds through doors, walls, ceiling -- bad quality building materials and design. In the room, hard floors (look sort of like wood) magnified walking sounds into clopping or clomping, came through from rooms above and on... More 

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kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Dear Midwestern Woman, thank you very much for your review. It seems that your stay fell right during our city wide wrestling tournaments, that come to Des Moines every year during this time. I am sorry for the commotion but I can also assure you that no amount of brick and metal can separate you completely from the youthful enthusiasm... More 

Creston, United States
1 review
5 of 5 stars Reviewed February 17, 2015

I was surprised to get a hot tub room on Valentines weekend and when we decided to stay two nights, we were still able to extend the online discount even though I called. I was shocked to get the second night, thinking the demand would be high. It was a good trip and my wife, who does not normally eat... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
kaczusia, Owner at BEST WESTERN PLUS Des Moines West Inn & Suites, responded to this review

Dear Jeremy, thank you very much for your compliments about my hotel and staff. I am glad you were able to enjoy our spa room and on such a day as Valentine. Our choice to make it available for a regular rate has certainly paid off with this good review on your part. Thank you, what goes around does come... More 

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