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Sterling Hotel and Suites

Hotel website
11428 Forest Ave, Clive, IA 50325 (Formerly Chase Suite Hotel Des Moines)
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Penthouse Fall Special
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1 room 1 guest
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Sterling Hotel and Suites
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120 Reviews from our TripAdvisor Community

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Traveler rating
    37
    30
    22
    14
    17
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48
28
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
  • All months
    (120)
  • Mar-May only
    (24)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (10)
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Boston, Massachusetts
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We were looking for our stay in that hotel. We read some good reviews about it. Very disappointed... Not very clean, old! I would not stay again in that hotel. Breakfast... Poor choice in the morning.

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Thank you for taking the time to review us. Please accept our most sincere apology for the inconvenience that you had during your stay with us.I would like the opportunity to speak with you personally about your stay. Please feel free to contact me at your convenience. Kind regards, Matt Esser General Manager Sterling Hotel and Suites More 

Wiesbaden, Germany
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago

Old, poor repair, dirty, EXTENDED STAY hotel, meaning service only once a week!!!! Location was noisy, pool was size of a large jacuzzi. Breakfast was meager, but well supplied, good coffee. Chocolate chip cookies made fresh every day. Seems there is a hotel side and a extended stay side......hotel side is better, extended stay pretty rough. Mgmt staff was great,.....just... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Thank you for taking the time to review us. Please accept our most sincere apology for the inconvenience that you had during your stay with us.I would like the opportunity to speak with you personally about your stay. Please feel free to contact me at your convenience. Kind regards, Matt Esser General Manager Sterling Hotel and Suites More 

Travelers are raving about these Clive hotels

Appleton, WI
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We have faithfully stayed at Sterling Suites on a regular basis for several years. We enjoyed the area, the room and the service. The young man left in charge tonight was so inept and frustrated me so, we will not stay there again. 08/24/2014 6:45pm Remarkably inept. So based on the fact that we will not go back due to... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Thank you for taking the time to review us. Guest feedback is one of the greatest tools our hotel has to improve our services and our guest experience. Please accept our most sincere apology for the inconvenience that you had during your stay with us. I would like the opportunity to speak with you personally about your stay. Please feel... More 

Minneapolis, Minnesota
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very easy to reach, just off of the freeway. Check in was easy and quick. Our unit was on the top floor. We had three adults and some small children, so the idea of a two bedroom suite with a full kitchen and a living room with a pull out bed sounded great. The air conditioning worked... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Thank you for taking the time to review us. Guest feedback is one of the greatest tools our hotel has to improve our services and our guest experience. We are glad to hear that you had a nice experience with the hotel. We hope to welcome you again in our hotel when you travel to the Des Moines/Clive Area. Kind... More 

Minneapolis, Minnesota, United States
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After scanning all of the options for a hotel in Des Moines we were very excited about finding the Sterling Hotel & Suites. It was conveniently located and the pics were amazing. None of the reviews said anything that would scare us off so we booked. The location - definitely convenient! The pics - better online than in person. The... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Hello Deanna, Thank you for taking the time to review us. Please accept our most sincere apology for the inconvenience that you had during your stay with us. I would like the opportunity to speak with you personally about your stay. Please feel free to contact me at your convenience. Kind regards, Matt Esser General Manager Sterling Hotel and Suites More 

Branson
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This was a Residence Inn during the seventies. I have these places memorized from my party days. They were all the same and ran down ALL THE SAME. The only way to make this place a hotel/suites again is tear it down and start over. Seldom am I tricked by the Internet photos but it happened here. We have a... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Hello Jeanne, Thank you for taking the time to review us. Please accept our most sincere apology for the inconvenience that you had during your stay with us. I have shared your review with our department managers and we will take the proper steps to prevent this from happening in the future. I would like the opportunity to speak with... More 

Galena, Illinois
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It showed its age, probably re-branded from a higher chain, didn't offer a hot buffet breakfast or a daily newspaper, but the bed and accommodations were comfortable and clean. A reasonable value, though details that would make it more likeable were lacking. Believe it or not, not even a hair dryer was in the bath, though I suspect one could... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Hello Milan, Thank you for taking the time to review us. Guest feedback is one of the greatest tools our hotel has to improve our services and our guest experience. We hope to welcome you again in our hotel when you travel to the Des Moines/Clive Area and we will use your feedback to make improvements in our rooms. Kind... More 

Center Point, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

From the moment we stepped in, the staff was very helpful and friendly. Checking was a breeze. Clean and very spacious rooms, more like being at home. Love the ability to have food in a normal refrigerator, cook a meal or simply just warm things up. Location is excellent, off 235, surrounded by restaurants and very close to different venues... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Hello Beatriz, , Guest feedback is one of the greatest tools our hotel has to improve our services and our guest experience. We are glad to hear that you had a wonderful experience with the hotel. We hope to welcome you again in our hotel when you travel to the Des Moines/Clive Area. Kind regards, Matt Esser General Manager Sterling... More 

david.pattison@chrobinson.com
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

booked this based on the overall reviews and glad we did. rooms are setup kind of like a townhouse association. there are several buildings spread out through the complex. so it was nice not having to listen to people clomping up and down the hallways. we had a late check-in, and the night employee was very friendly. there were several... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Hello Dave, Thank you for taking the time to review us.We are glad to hear that you had a wonderful experience with the hotel. We hope to welcome you again in our hotel when you travel to the Des Moines/Clive Area. Kind regards, Matt Esser General Manager Sterling Hotel and Suites More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We went to check in at the front desk at the "club house" and the front desk attendant was seriously SO RUDE and UNFRIENDLY. Whatever, if the room was nice I wouldn't have cared. Then we were tasked with finding our actual room, which turns out was in a different building from the "check in", up a flight of uneven... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Hello Alongi2, Thank you for taking the time to review us. Guest feedback is one of the greatest tools our hotel has to improve our services and our guest experience. Please accept our most sincere apology for the inconvenience that you had during your stay with us. I have shared your review with our department managers and we will take... More 

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