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Sterling Hotel and Suites

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11428 Forest Ave, Clive, IA 50325 (Formerly Chase Suite Hotel Des Moines)
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Iowa State Fair Suites
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Sterling Hotel and Suites
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105 Reviews from our TripAdvisor Community

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Traveler rating
    35
    28
    18
    11
    13
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41
24
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We stayed here with our daughter's softball team for a week in mid July. In total, we had booked 10 rooms ranging from the studio to the "penthouse suites". First, please don't let the words penthouse or suite fool you. Neither of these words would apply to this place in a fancy sense of the words. Suites = more than... More 

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1 review
2 of 5 stars Reviewed 1 week ago

To say this property is "rough around the edges" is being nice. Our immediate reaction was that the exterior is in bad need of maintenance. Our room was just okay. When we arrived there were crumbs on counters and floor, the bathroom had mildew in shower, and there were various other minor things we noticed right off. However, compared to... More 

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Travelers are raving about these Clive hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Check in took about 30 minutes,because the computer kept crashing.The attendant was very polite and kept apologizing. We booked 3 rooms, 2 penthouse suites and 1 single suite .The exterior is a little rough , Needs some landscaping,paint on stairs and railings .When we were here it had rained most of the month so I would guess this would be... More 

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Briarcliff Manor, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night in a suite with my small dog on a long trip heading out west. Exterior condition definitely needs repairing and updating; gives a very negative first impression. But, the interior of suites was much better. Clean and spacious with a great full kitchen. The ceiling in the shower also needed repairs but all was functional and clean.... More 

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Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Great to hear you enjoyed the size of our suites, the cleanliness and the full kitchen! We do try to locate our guests with pets to the side of the property where the grass areas are larger and easier to walk our four-legged friends! As you mentioned the highway typically doesn't create noise issues for our guests. We hope you... More 

Nebraska
1 of 5 stars Reviewed 2 weeks ago

Everything was so dirty and gross. Roach motel, stay away. Food in the pull out bed, sheets were dirty, black bugs on towels set (only give you two towels for five people). They need to update their pictures, not truthful. Never will stay again 😁 please look at the reviews I sure wish we would've looked closer.

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Minnesota
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Didn't stay long here. Got in about 10:30 pm and left at 6 am the next morning. Check in was quick. The room was FREEZING cold when we got in but that was adjustable. Room was nice, bed comfortable. Having the kitchen area was nice to keep our sons milk cold. We would stay here again.

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Cedar Falls, United States
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Room was ok for the price (109.00), spacious with Kitchen. Bathroom smelled a little with rusty toilet at the bottom. Exterior of hotel at first did not leave a good first impression but layout was different. The big issue was after a day away for baseball tourney we come back to a food item(box of unopened cookies) were taken from... More 

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Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 5 weeks ago

There's something a little ragged around the edges about the Sterling on initial inspection. Both the exterior and the interior paint could use a little touch-up. The staff were friendly enough, but seemed oddly uninformed. For example, when my daughter and her family made their original reservation, they had requested adjoining rooms. When they checked in, they were assured that... More 

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Hello Deedubs2! We thank you for selecting the Sterling for your visit in June. You point is well taken about making sure our staff is informing our guests about how the property is designed. We realize requests for adjoining rooms are important to guests! Thanks so much for taking the time to provide some important feedback. It was great to... More 

Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 17, 2015

Serviced apartments. Love the way it feels like not a motel. Especially if spending a few days for work. Staff is super, and had all the amenities you could want. Can't wait to stay in a week or so. Relaxing.

Was this review helpful? Yes
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

We can't wait to have you visit again! Our staff certainly appreciates the positive mention. Many of our guests are long-term or extended stay and we feel it is important that everyone feels very much at home with us whether it is for just one evening or for many months. Take Care! Matt E. More 

Goodyear, Arizona
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 11, 2015

Stayed here one night before reaching our destination in Wisconsin. The Sterling Hotel and Suites is an older set of buildings which I think was an apartment complex at one time. Our room which had a full kitchen and was quite spacious was on the second floor making our transport of luggage a bit difficult. The room itself was a... More 

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Matt E, General Manager at Sterling Hotel and Suites, responded to this review

Hi, Clay! Thanks again for choosing the Sterling for your place to stay in Des Moines. We really appreciate that you took the time to let us know that being a pet-friendly option was important to you. We hope to see you down the road! Matt E. More 

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