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Sterling Hotel and Suites

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11428 Forest Ave, Clive, IA 50325 (Formerly Chase Suite Hotel Des Moines)
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Sterling Hotel and Suites
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Sterling Hotel and Suites
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86 reviews from our community

Traveler rating
    30
    23
    13
    9
    11
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32
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11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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WILLIAMSBURG
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The room had a full kitchen, 2 beds, continental breakfast, and even warm cookies to go! Beds were comfortable. Nice TV and even a living room area. Just needed a bit more lighting and would be perfect!

Was this review helpful? Yes
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank You cycloneshan for taking the time to review the Sterling Hotel and Suites. We are please that enjoyed the 2 beds, breakfast and the cookies that are made fresh daily for when you arrive. We hope that the next time you are in town that you will stay with us again. More 

Portland, Oregon
1 review
2 of 5 stars Reviewed 3 weeks ago

Third time staying here & splurged for penthouse suite. Carpet needed replaced & a hole in the closet door upstairs. Fine no huge deal. Two biggest things are, first, this place will charge your card so the can replace the old linens you used & think they can get away with it. PLEASE carefully check your credit/bank card statements! I... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Nice suite, roomy and very comfortable has all the amenities. It's like your own apartment. Third time there. Staff was nice only negative thing is housekeeping comes too early but apologizes and leaves. Definitely will stay again.

Was this review helpful? Yes
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank you Crystalp08 for reviewing the Sterling Hotel and Suites. We are pleased that you liked our apartment style rooms. We hope to see you the next time that you are in the Des Moines area. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 22, 2015

This was my third time staying at this hotel, the two previous times it was The Chase Hotel. We spent 7 days there, and the experience was horrific. The employees weren't professionally dressed: one tending to the breakfast area wore jogging pants and a white t-shirt! My children took baths Saturday the tub was NEVER cleaned. My sheets weren't changed,... More 

Was this review helpful? Yes 1
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank you M.B. for reviewing the Sterling Hotel and Suites. We are sorry that you had a bad experience on this stay. We have done some coaching with our staff to help this be avoided in the future. We hope that you and your children will stay with us again the next time you are in town. More 

Tulsa, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 2, 2015

This could be a long review - sorry if I'm not brief. Feel like a lot to cover. The reviews for this hotel can be all over the place and I think it comes down to - what do you expect for your money? This hotel, to me, is a gem. Is it the most ritzy and fancy place? No.... More 

Was this review helpful? Yes 1
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank you Beatrice for taking the time to give us a full review of Sterling Hotel and Suites. We are very pleased that you liked the two floor penthouse suite while you and your family stayed with us. We hope that you and your family stay with us the next time that you are in Des Moines. More 

Clive, Iowa
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

We were very impressed with the cleanliness, the spaciousness, and the amenities at this hotel. As stated the room was complete with fireplace(bring your own duraflame log), seating area, kitchen, etc. The beds were newer and comfortable. Parking was convenient and adequate. Breakfast is available. While we only visited for one night while work was done on our home, we... More 

Was this review helpful? Yes
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank you Affable1 for your review of Sterling Hotel and Suites. We are glad to hear that you liked the spaciousness of our hotel rooms with the fireplace. We hope that you recommend our hotel to friends and family. More 

Easton, Missouri, United States
1 review
5 of 5 stars Reviewed January 22, 2015

I travel to Iowa twice a year for a week at a time, I couldn't asked for a better place to stay while I am working a way from home. The staff is extremely friendly, helpful the rooms are spacious clean and extremely comfortable and breakfast is made available every morning. When you come in at night your able to... More 

Was this review helpful? Yes
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank you Shellme P for reviewing Sterling Hotel and Suites. We are very please that you enjoyed your week long stay with us. We hope that you will continue to stay with us in our spacious rooms when you are in are in the Des Moines area. More 

Olivia, Minnesota
2 reviews
4 of 5 stars Reviewed January 6, 2015

Pleasantly accommodating and comfortable. Handicapped access was good. Walk-in shower should have better solution to keep water inside the stall. Fireplace instructions needed more information on where to get *firewood*. Lighting too low for low-vision loss in living room area. Loved the grounds; especially, plenty of areas for breaking/parcing/relieving guide dog. Breakfast was all carbohydrates…no protein choices. I'd recommend this... More 

Was this review helpful? Yes
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank You AH for taking the time to review the Sterling Hotel and Suites. We are so glad that the Handicapped room with a roll in shower was helpful to you during your stay with us. We hope that you visit us again the next time that you are in Des Moines. More 

Sioux Falls, SD
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 6, 2015

We had a great experience at this hotel. The room was clean and large (king/queen suite) and you could have easily put 6 people in the room without feeling crowded. We had a small glitch with breakfast the first day and there are some little things that need attention, but I would not hesitate to stay at this property again.... More 

Was this review helpful? Yes
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank you sportsinfoguy for submitting your review. We are glad that you enjoyed the large Penthouse King Queen Suite, which happens to be a popular room style for most of our guests. We look forward to seeing you the next time you are in Des Moines. More 

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