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Chase Suites Des Moines


Hotel class 3.0 of 5
11428 Forest Ave, Clive, IA 50325-7031
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Reviews you can trust

65% Recommend
3.5 of 5 stars 24 reviews
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By trip type
All (24)
Couples (0)
[ Date ] [ Rating ]
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2 of 5 stars
BrightFlight   3 contributions
Rocky Mountains
Sep 30, 2009 | Trip type: Business, Solo travel

More like an apartment complex than a hotel. Outside entrances to each room. Inside, my room was like a studio apartment with a large kitchen. Right on the freeway so it was very loud. A bit tired and in need of an update overall. Friendly, helpful staff. more

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5 of 5 stars
mexgulf   1 contribution
mexgulf
Aug 23, 2009 | Trip type: Business, Solo travel

I have a job in which I literally live in hotels months on end. I stayed at the Chase Suites for more than 10 months and would go back in a heart beat and stay another 10 months. The staff was great and the offerings at the hotel were way above average. The rooms are big, full kitchen with an... more

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3 of 5 stars
TVbird   1 contribution
Chicago
Aug 20, 2009 | Trip type: Family

We stayed for a night getting my daughter moved into school. The room was average at best, not very clean and missing artwork on the walls. The beds were very bad. I will not hurry back. The staff were nice. The breakfast was o.k. typical free layout, nothing to write home (or review) about. more

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3 of 5 stars
murphykc   7 contributions
Kansas City
Jul 19, 2009 | Trip type: Family

The people at the front desk and the breakfast staff were very friendly and accomodating. The breakfast lady was especially sweet, and she worked her fingers to the bone, trying to accomodate everyone's needs. The room was adequate as far as amenities. There was a full size fridge, stove, microwave. It was equipped with dishes and a toaster. A flat... more

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5 of 5 stars
seabiscuitChicago   1 contribution
chicago
Jun 30, 2009 | Trip type: Business, Solo travel

Traveled to DSM for business and each day seemed better. Great hot breakfast with fresh cut fruit, big variety and I had an omelette cooked for me! Second night they had a fun cookout at the pool, very relaxing and free to guests. Got to talk with some other business travelers. Jodi in Sales goes way beyond, genuine in wanting... more

Management response from
ChaseSuiteManager, General Manager

Thank you for the great review as we strive for excellent customer sevice every day. It is good to hear that our guests enjoy our amentities as much as we enjoy doing these services for our guests. Thank you again and we look forward to seeing you again!

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2 of 5 stars
EMMom56   1 contribution
Illinois
Jun 29, 2009 | Trip type: Friends getaway

We too had an issue with a reservation we originally made back in March 2009 for a June 27, 2009 one night stay. We stayed at the Chase Suites as a hotel recommended by the Hy Vee Triathlon. Our reservation was for a Penthouse suite with 1 king and 2 queen beds. However upon check in we were informed that... more

Management response from
ChaseSuiteManager, General Manager

Thank you for taking the time to write a review. I do apologize for your inconvience you had while you where at the hotel. Unfortunatly we had a long term guest that had to extend dut to there house not being finished that were here for months. Per our conversation I believe we resolved this issue and we have taken...

don't bother
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1 of 5 stars
froggyluvr   1 contribution
sioux city iowa
Jun 28, 2009 | Trip type: Family

I reserved a suite 3 weeks in advance - I received a confirmation from the internet service and the hotel. When we arrived at the hotel we were told that they had no reservation and no available rooms. When we showed the desk clerk our confirmations from the internet service and the hotel, we were told that he wasn't sure... more

Management response from
ChaseSuiteManager, General Manager

Thank you for taking the time to write a reveiw. We really do apologize for your inconvience and per our phone conversation I know we resolved this issue. We really look forward to showing you a true Chase experience when you come back in August!

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5 of 5 stars
TraerIa   9 contributions
Traer, Iowa USa
May 27, 2009 | Trip type: Family

just plain awesome - Nice staff - Nice Breakfast - Nice Room - NICE HEATED POOL...! The only thing the staff needs to look at - is OPEN the pool BEFORE 10 am. We had Kids - and pool could open at 8 am - NOT 10 am. more

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5 of 5 stars
SiouxcityGoodmama   1 contribution
Sioux city
Mar 19, 2009 | Trip type: Friends getaway

i was very happy except thiere was quite a bit of roadnoise due to being so close to the interstate but have stayed here before so was nothing unexpected.We are coming back in a couple of weeks and were wondering if we could request a room not so close to the interstate.We stay here quite a bit more

Management response from
ChaseSuiteManager, Manager

Thank you so much for staying with us as we know you have choices when you travel. We are in a great location in the West Des Moines area but unfortunately we are next to the interstate. When you are making a reservation please request to be away from the interstate next time and we will do everything we can...

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4 of 5 stars
geodude64   1 contribution
West Branch, Iowa
Sep 13, 2008 | Trip type: Business

I've stayed at this hotel for the past three years in Aug. during the 10 days I work at the Iowa State Fair. I enjoy the large rooms with a complete kitchen where I can relax after a long day at the fair. This past year, Chase has added a free happy hour with food, beer, wine, which is pretty... more

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Chase Suites Des Moines Also Known As

  • Chase Hotel Clive
  • Chase Hotel Des Moines
Address: 11428 Forest Ave, Clive, IA 50325-7031
Clive Hotels Chase Suites Des Moines
3.5/5.0
24