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Clarion Inn University Plaza

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5826 University Ave, Building #1, Cedar Falls, IA 50613 (Formerly Holiday Inn Cedar Falls - University Plaza)
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1 room 1 guest
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Clarion Inn University Plaza
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88 Reviews from our TripAdvisor Community

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Traveler rating
    31
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    19
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    8
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17
12
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Des Moines, Iowa
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Getting checked in was slow, no one at the front desk and had trouble finding someone. After that efpverthing was fine. The rooms were tight but clean and nice. There as a very nice breakfast in the bar area.

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel! We truly appreciate your business and feedback. I apologize no one was a the desk when you arrived and I will be sure to let my front office manager know to make sure staff has left clear communication if they have to step away. I'm glad to hear you enjoyed... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

Amazing staff very accommodating. Take care of everything right away. They chef will make things made to order or create what you need. Love it. Staff is accomdating on the use of pool. If staying for a longer period they took to knowing my name within a couple of days. Ask if i need anything daily.

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you so much for taking the time to review our hotel! Your satisfaction is our number one priority and I'm so happy to hear you were well taken care of. I will be sure to pass along your kind words to all staff. Thank you for staying with us and we hope to see you again soon! More 

Port Townsend, Washington
Level Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed July 23, 2015

This hotel is disgusting. The management should be ashamed of themselves. Look at my other reviews, I almost NEVER review a hotel I stay in at less than 4 stars, but this one... Leaking from ventilation system, buckets in the lobby to catch the water, urine stains on the mattress, blood or something that looked like blood splattered on the... More 

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel. On behalf of the entire team, I want to apologize for failing to meet your expectations on your recent visit to Cedar Falls. We are aware that our hotel is in need of an update and will doing just that this fall. I have addressed the cleaning issues you mentioned... More 

Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 28, 2015 via mobile

We booked this hotel off Priceline and it was advertised that it has a hot tub ans check out was noon. When we got there we found it no longer has a hot tub and the checkout was 11. I will say that the check in staff was accommodating and let us push it back to noon. The breakfast was... More 

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel; your business and satisfaction is very important to us! I have addressed your concerns with both our housekeeping and maintenance departments to correct the mildew in the bathroom. I'm happy to hear the staff was friendly and did their best to accommodate you. I hope that if you are in... More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 5, 2015

We had an afternoon company meeting followed by a social hour. I found it odd to include a gratuity on our room rental and AV rental. I understand the room charge plus tax but not an additional charge for gratuity, no services were provided by their staff during our event other than the standard set up/tear down of the room.... More 

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in... More 

Des Moines, Iowa
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 17, 2015

Stayed here for work since it was close to where I needed to be. When I got to the hotel it was hard to find the entrance since there is no signage letting you know where the main entrance is. Once you do get in you have to turn to get to the check in since it is not right... More 

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Level Contributor
62 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 18, 2015

If you get really picky...there is some peeling wallpaper and dinged doors. But the lovely pillows and sheets, fridge, and comfy chair more then made up for it. It is a rather small room. But has everything I need. As a person who spends 3-4 nights a week in a hotel. I give it an A+. I will stay again.... More 

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel; your feedback is very important to us. Your comfort and satisfaction are our top priority and we look forward to your return. It was our pleasure to accommodate you! More 

Las Vegas, Nevada
Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed February 15, 2015

This hotel is overpriced. For $99 a night, you get to listen to children run up and down the halls all night, banging on everyone's doors. The phone in the room doesn't work. The drains for the shower/bathroom sink take ages to drain water. There's water stains on the ceiling. The breakfast is one of the worst breakfasts I've ever... More 

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Las Vegas, NV
2 reviews
5 of 5 stars Reviewed January 16, 2015

Overall our stay was fantastic. First let me say the staff we interacted with were great. Very friendly and helpful. Our room was clean and comfortable. Food in restaurant was outstanding! We will defectively be back on our next visit.

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Des Moines, Iowa
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 12, 2015

My wife & I stayed here for just one night recently, and we were very happy with our accommodations. I have to admit that we were a bit nervous because there was a wedding reception taking place in the building, and that can often lead to noisy surroundings and a sleepless night. However, we asked the desk if there was... More 

Was this review helpful? Yes
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for staying with us a for taking the time to review our hotel. It was our pleasure to accommodate you! We strive to offer the best in customer service and appreciate your feedback. We hope to see you again on your next visit to Cedar Falls! More 

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24 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (6)
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Hotel & grounds (4)
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Business center/function rooms (1)
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Other (4)
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