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Clarion Inn University Plaza

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5826 University Ave, Building #1, Cedar Falls, IA 50613 (Formerly Holiday Inn Cedar Falls - University Plaza)
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Clarion Inn University Plaza
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97 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed in new renovated room which was right by the pool, this was nice that we could come and go from the pool easily. Staff helped to get table so we could each dinner around the pool. Bed was comfy. Pull out couch for our kids. Our kids loved playing in the pool. Staff was helpful and friendly. Plan... More 

Helpful?
Thank Kim N
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you so much for taking the time to review our hotel! I'm very happy you enjoyed your stay with us as it was our pleasure to have you as our guest. We hope to see you back soon! More 

Waterloo, Iowa
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed in a newly renovated handicap accessible room. The room was clean, the bed was comfortable. The bartender was friendly and gave us good service. The front desk staff was courteous and check in and out went smoothly. We stayed there to visit with family and friends and to celebrate New Years Eve. We had a parlor room adjoining... More 

Helpful?
Thank Janice W
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel. I'm pleased to hear you enjoyed your stay with us! It is always great to receive positive feedback and I will be sure to share your comments with my staff. It was our pleasure to have you as our guest! We hope to see you again soon. More 

CEDAR FALLS
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Newly remodeled rooms, very comfortable beds and great location. Hotel has an indoor pool, bar and restaurant onsite. Shopping center is directly across the street and there are several additional restaurants within walking distance. The staff was so friendly and helpful. They were doing renovations at the time I was there, but that in no way diminished my stay. The... More 

Helpful?
Thank SHARON H
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for your compliments! We strive to provide our guests with superior service and make your stay as comfortable as possible. I appreciate you acknowledging our renovations and hope to see you again soon. It was our pleasure to have you as our guest! More 

Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Would not recommend to anyone. Dirty rooms that smell stale. Stained bedding. Main entry is covered with cigarette butts. Broken locks on room doors. Not a good experience when your young children ask what stinks and if the beds are clean. Way way overpriced.

Helpful?
Thank Mytjoyung
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel. I want to apologize for failing to meet your expectations. We strive to provide each our guests with superior service and it definitely not our intention to fall short. I'm asking you to contact me directly so I can get your information to find out which room you stayed in... More 

Pune
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed December 23, 2015

Hotel location is at good location, near to many restaurants, that’s only plus point. Rooms is like dungeon, no windows at all, one large glass next to room entry door that too give view of passage-way, so you cannot keep it curtains open as then anyone can see inside your room, so why so big glass then as you will... More 

Helpful?
1 Thank Sachin_Voyager
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel. I apologize that you were not pleased with your visit as we are working hard to renovate and re-energize the hotel. Yes, we chose to stay open during renovations as we were incredibly busy with football teams and playoff games due to the university being in town. Our breakfast area... More 

Olivet, France
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 4, 2015 via mobile

I have been there many times over the past few years. The hotel has not improved or been renewed at all in years and is really starting to look old. Rooms are ok with the basic amenities and are clean. I still don't understand why there are large windows that opens up into the hotel. Not great for privacy. Check... More 

Helpful?
Thank xscream12
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel. We are currently renovating to take care of the exact issues of being outdated. I'm happy to hear you found the staff to be accommodating and friendly! I hope you will give us another chance to provide you with superior service on your next visit to Cedar Falls. More 

Emmetsburg, Iowa
1 review
5 of 5 stars Reviewed September 16, 2015

I was very impressed with the Staff the I met during my visit, especially Sue O'Leary. Everyone was very friendly, helpful and willing to be flexible to accommodate my needs. I visited several similar facilities in the Cedar Falls area and the Clarion Inn definitely has the most to offer when it comes to hospitality!

Helpful?
Thank 852roger
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you so much for the kind words; we truly appreciate your business! I will be sure to pass on your compliment to Sue and the rest of the staff. We look forward to working with you and please let us know if we can be of further assistance. More 

Level Contributor
125 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 10, 2015

Side cent room, however I was next to the pool which is a really large open area and therefore pretty load. This is an older hotel with upgrades, but a little hard to find your room as it is all spread out.

Helpful?
Thank Michael V
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel. Your satisfaction is our number one priority and I am happy to announce that we will begin renovations the end of September. I realize poolside rooms can be loud and our large pool attracts several guests as that is what they are looking for. Please know that should you choose... More 

Dubuque, Iowa
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 9, 2015

This hotel is in DRASTIC need of an update. I'm not one to care about the decor etc., but the overall appearance and cleanliness of our room was terrible. Not only was it dated, it smelled of chlorine and water damage - which was evident when we saw that our handicap accessible bathrooms shower leaked directly into the carpeted vanity... More 

Helpful?
Thank LISA B
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Des Moines, Iowa
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 12, 2015

Getting checked in was slow, no one at the front desk and had trouble finding someone. After that efpverthing was fine. The rooms were tight but clean and nice. There as a very nice breakfast in the bar area.

Helpful?
Thank jkl25
Sarah E, General Manager at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to review our hotel! We truly appreciate your business and feedback. I apologize no one was a the desk when you arrived and I will be sure to let my front office manager know to make sure staff has left clear communication if they have to step away. I'm glad to hear you enjoyed... More 

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