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Clarion Inn University Plaza

3.0 of 5 5826 University Ave, Building #1, Cedar Falls, IA 50613 (Formerly Holiday Inn Cedar Falls - University Plaza)
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Clarion Inn University Plaza
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Clarion Inn University Plaza
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77 reviews from our community

Traveler rating
    30
    16
    17
    7
    7
See reviews for
16
8
5
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Des Moines, Iowa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

After my last review about the Clarion Inn a few months ago, I received a email from one of the upper management members apologizing about the issues with the musty rooms and the poor maintenance of the property. Due to the work I do this has been the place I've stayed, and not once have I seen a improvement on... More

Was this review helpful? Yes 1
Plymouth, Minnesota
1 review
2 of 5 stars Reviewed October 5, 2014

Wish my extended family didn't keep planning events here... The first time we stayed, we had a toilet that wasn't securely mounted to the floor. This time, we had to jiggle the handle to stop it from running. Carpet worn outside of room, dirty inside. A piece of it was actually totally loose, I pushed it back into place with... More

Was this review helpful? Yes
Tony C, Regional Director of Operations at Clarion Inn University Plaza, responded to this review

Thank you for the review. I am personally very sorry to hear about your stay. Clearly there was not a lot that went right. I will work with our entire staff to ensure we solve these issues. We also are planning a room renovation and public area in the near future. I again am very sorry about your stay. If... More

Greeley, Colorado, United States
1 review
5 of 5 stars Reviewed October 1, 2014

I wanted to write a letter of recommendation for the Clarion Inn University Plaza because of the incredible experience I had with them. Maria and her staff provided the highest quality of service. They were on time, with great attention to every small detail. Her staff did a phenomenal job communicating with me before and during the trip. Every aspect... More

Was this review helpful? Yes
Tony C, Regional Director of Operations at Clarion Inn University Plaza, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing... More

Charles City, Iowa
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 22, 2014

Total filth outside the hotel. spider webs all over steps and stair cases full of bugs from a extended amount of time. Just take a broom to them, wow. Cigarette containers completely packed and all over steps and grounds as well. Would be very easy to clean up. Laziness. Also, trash and rocks from the landscaping all over the grounds... More

Was this review helpful? Yes 1
Tony C, Regional Director of Operations at Clarion Inn University Plaza, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have shared your feedback with my entire staff to ensure we... More

Fairbank, Iowa
1 review
5 of 5 stars Reviewed September 21, 2014

Recently, I decided to have a weekend away and to go to a hotel where I could swim and then do some shopping and have places to eat close. When I came to the hotel I was greeted by Ben at the front desk and he was very kind to point out all that there was to offer in the... More

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Tony C, Regional Director of Operations at Clarion Inn University Plaza, responded to this review

We are so glad you decided to choose us for your weekend away. We hope your weekend left you refreshed and ready for the week to come. Thank you for your kind words and your business. See you soon! More

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2014

I stayed at the Clarion for 4 nights while traveling for work. I arrived late at night and the front desk agent Amelia was great! She made the check in process nice and quick. My room was spacious and very clean. The menu at Against the Grain has such a great variety and the food was excellent! The location of... More

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Tony C, Regional Director of Operations at Clarion Inn University Plaza, responded to this review

Thank you for taking the time to give us your feedback on our staff and service. Amelia and our team are so excited to see that you enjoyed the service and the hotel. Thank you for your business, we hope to see you again soon. More

Cedar Falls, Iowa
1 review
5 of 5 stars Reviewed September 10, 2014

I would like to say, my stay at Clarion Inn University Plaza. Their services at the resturant is very porfessional. Mr. Austin Daughty is a waiter now, but also worked behind the front desk. He is a very valueble employee to this company and I feel that they should know , just how important it is for a very positive... More

Was this review helpful? Yes
Tony C, Regional Director of Operations at Clarion Inn University Plaza, responded to this review

We are so pleased you enjoyed your food and service at Against The Grain Bar & Lounge. We appreciate your feedback and your business. We welcome you to visit us again soon! Thank you! More

Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 28, 2014

We often visit the Cedar Valley area and always choose the Clarion Inn on University We enjoy the lite atmosphere of Against the Grain Lounge great service , wonderful wine and appetizers.The live entertainment was a fabulous bonus The staff Sue ,Maria, Neil are very helpful , kind and accommodating which we Sincerely appreciate while visiting the area

Was this review helpful? Yes 1
Tony C, Regional Director of Operations at Clarion Inn University Plaza, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met. We appreciate your repeat business and welcome you back again soon! Thank you and have a wonderful day! More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

I travel alot for work, this is one of the best hotels I have stayed in. I would recommended it to anyone. The staff was amazing especially Ben,Tom,and Faith. Whatever i needed they made sure i had and if they didnt have it they helped me find where to get it. I love the locate close to restaurants and the... More

Was this review helpful? Yes 1
Tony C, Regional Director of Operations at Clarion Inn University Plaza, responded to this review

Thank you for the fantastic review and wonderful comments! The staff and I are so glad you decided to give Clarion Cedar Falls a try, and even more pleased that you had so much fun with us! We look forward to seeing you again soon. Thank you for your business! More

Ottumwa, Iowa
1 review
5 of 5 stars Reviewed August 24, 2014

This hotel was very nice. The building was updated and the staff was great. Ben and faith at the front desk were perticulary helpful to us. Also the hotel is close to uni and several restaurants and shopping. We will certainly be back.

Was this review helpful? Yes
Tony C, Regional Director of Operations at Clarion Inn University Plaza, responded to this review

Thank you for your recent review! We greatly appreciate your recognition of our evening desk clerk and posted a copy of your kudos for the entire staff. We are very happy you enjoyed your stay and hope to see you again in the near future! Have a wonderful day! More

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Additional Information about Clarion Inn University Plaza

Address: 5826 University Ave, Building #1, Cedar Falls, IA 50613 (Formerly Holiday Inn Cedar Falls - University Plaza)
Phone Number:
Location: United States > Iowa > Cedar Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn University Plaza 3*
Number of rooms: 109
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Also Known As:
Clarion Inn University Plaza Hotel Cedar Falls
Holiday Inn Cedar Falls
Cedar Falls Holiday Inn
Clarion Inn University Plaza Cedar Falls, Iowa

22 photos of this hotel

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