Fairfield Inn Burlington (Burlington, IA) - Hotel Reviews

TEENER88

VICTORIA, IL

2 reviews

“GREAT SERVICE”

Reviewed May 15, 2012

"clean, accommodated room; delicious breakfast; personable staff; lobby is efficiently set-up" More

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rll314

New Orleans, Louisiana

Senior Reviewer

6 reviews

Reviews in 7 cities

3 helpful votes

“not up to par”

Reviewed April 24, 2012

1

person found this review helpful

I stay at a lot of marriott's and this was not a good one. owner neglect , horrible elevator, I was on the 2nd floor and you could hear loud creaking and foot steps from the room above....could not sleep. I would not stay here again. More

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Thank you for taking your time to write a review on our hotel. We love to recieve feedback whether good or bad so we know what we are doing right or wrong. I wanted to let you know that we are going through a renovation this fall that will give our hotel a new modern, updated feel not only in... More

Marc R

Washington DC, District of Columbia

Senior Contributor

25 reviews

Reviews in 14 cities

6 helpful votes

“Horror Show”

Reviewed February 11, 2012

1

person found this review helpful

Was in town for a one night stay. I'm glad I used Marriott points because spending cash here would have been hurtful. The place is a victim of owner neglect. From stepping on the elevator, which looks like it's a construction site, to entering a moldy-smelling room, to the aroma which pervades the entire 3rd floor - the place is... More

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Thank you for taking your time to complete a review. I do apologize that we did not meet your expectations. We are currently awaiting our renovation which will include refinishing the elevator to give it a new updated look along with all guest rooms. I have also spoken with our executive housekeeper of the issues you occured during your stay... More

Bob K

Cary, North Carolina

Reviewer

5 reviews

Reviews in 5 cities

4 helpful votes

“Just Okay”

Reviewed November 8, 2011

2

people found this review helpful

I tried to book the nearby Comfort Suites but they were filled so I ended up here. Everything was just "okay". It's really so easy to add a few features and be exceptional. Room was okay, neighborhood setting was just okay, front desk help on check-in was just okay. Breakfast buffet was lacking variety seen at comparable price point hotels.... More

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Thank you for taking the time to share your experience. I do apologize that your stay did not meet and exceed your expectations. We will be going through a renovation this spring to give the hotel a fresh new look. We have also placed local restaurant menus at the front desk along with directions on how to reach each of... More

vintagebeachbum

Hurricane, West Virginia

Senior Reviewer

8 reviews

Reviews in 5 cities

1 helpful vote

“Great stay!”

Reviewed October 5, 2011

Everything was great...from check in to check out. Room was clean and smelled fresh. Breakfast had a really nice selection and they had it ready early for early travelers like us. We were pleased with the entire stay! More

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See 3 more reviews by vintagebeachbum for Burlington

Thank you so much for the wonderful response. We love hearing when our Guests have a wonderful experience! Enjoy your day. More

ipp1974

Quincy, Illinois

Contributor

14 reviews

Reviews in 8 cities

19 helpful votes

“Nice room, nice staff.”

Reviewed July 29, 2011

Stayed at this Fairfield Inn during Burlington Steamboat Days. The staff was very courteous. Talked us thru all of the details of the hotel. Offered us bottled water for being rewards members. Enjoyed our stay. We will be staying there again next year. More

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Thank you for the taking the time to post your wonderful experience at our hotel. I share these with the Staff and they love when we have delivered our Promise to you of an exceptional stay. We look forward to accommodating you again on your next visit to Burlington. Enjoy your day~ More

Shea1983

Ankeny, Iowa

2 reviews

Reviews in 2 cities

7 helpful votes

“Avoid at all cost!”

Reviewed July 5, 2011

1

person found this review helpful

I checked in at 11pm and was given a room. The bathroom had used bars of soap and half empty bottles of shampoo in the shower. Upon further inspection of the room, we pulled back both sets of sheets to find one set had dirt on them as if someone had been walking on them and the other bed had... More

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Thank you for taking the time to share your recent experience at our hotel. We pride ourselves on providing each guest with a clean room and exceptional customer service and in your experience we failed. I have shared this opportunity with the Head Housekeeper as well as the Front Desk Manager to allow them to speak with all involved. We... More

CDRVic

Arlington, MN

Senior Reviewer

8 reviews

Reviews in 4 cities

4 helpful votes

“Nice Place, Very friendly staff, Check-in staff was great!!”

Reviewed June 26, 2011

We are business owners during our normal days, but were on a motorcycle vacation when we stayed at this Fairfield Inn in Burlington, IA. on 06/15/11. The check-in staff was great and didn't judge us for coming in on motorcycles as happened at another Fairfield Inn the next night. The front desk guys were friendly, smiling and helpful. What a... More

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The staff and I were so excited to read your feedback about your recent stay with us. Thank you for the wonderful reveiw! We strive to provide all of our guest with 10 Star Service througout their stay. We look forward to having you come see us again! More

JohnAndMer

Highlands Ranch, Colorado

Reviewer

3 reviews

Reviews in 3 cities

1 helpful vote

“Nice staff, but very average”

Reviewed January 11, 2011

We stayed there for three nights while in town for a wedding. The rooms aren't horrible, but will be in need of an update at some point in the near future. When we first walked into our room it had a STRONG floral room freshner aroma. We found a device attached to our air conditioner vent and removed it. The... More

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Thank you for taking the time to share with us your experience at the hotel. I am happy to share with you that we will be renovating all guest room furniture this Spring. We are so excited to give the hotel a fresher more modern look. The staff enjoyed reading your comment about the great service you received. We strive... More

rondot98

Franklin, Indiana

Senior Contributor

44 reviews

Reviews in 38 cities

21 helpful votes

“Average Fairfield Inn”

Reviewed October 28, 2010

I stayed here one night on a business trip and it was adequate. The staff was friendly and the room was clean and comfortable. The breakfast was good. No major complaints except the shower tub did not drain and filled up with water. The hotel is showing some wear and could use some minor remodeling. The location is not convenient... More

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Thank you for taking the time to share your experience of your recent stay with us. I apologize that the shower drain did not work adequately. Even though your stay was in October I researched the room and made sure it was properly fixed. I am also excited to share with you that we will be going through a renovation... More