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Holiday Inn Express Burlington

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1601 North Roosevelt Avenue, Burlington, IA 52601
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Holiday Inn Express Burlington
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Holiday Inn Express Burlington
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83 Reviews from our TripAdvisor Community

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Traveler rating
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    13
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Darien, Illinois
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My expectations were pretty coming here, considering I normally stay at the Hilton or Marriott when I come to SFO. However, I was quite pleased! The hotel is right on the bay which makes for a nice view; however, there is no walking path along the bay. You gotta go more in either direction to get to a walking path.... More 

Was this review helpful? Yes
Cypress, Texas, United States
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights in a King suite which was very spacious. Room was clean and tidy with a comfortable bed. Bathroom is nothing special but more than adequate. Breakfast needs some attention. Not a lot of choice and not hot enough. Cold sausage and biscuits, maybe not cooked enough? Our main disappointment was the pool and hot... More 

Was this review helpful? Yes
Jeremie S, Manager at Holiday Inn Express Burlington, responded to this review

Thank you for taking the time to allow us your feedback with regards to your recent stay with us in Burlington. We will share your compliments and address the issues with our lack of communication with our team. I want to sincerely apologize for our lack of follow through and the inconvenience we caused you. Our company has recently purchased... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

In Burlington for a Bees baseball game. Holiday Inn is just over a block away from the stadium. Room was clean (although just a bit musty from the humidity when we first arrived), property well-maintained. Pool was under renovation but we were given vouchers to a nearby waterpark. Staff was very helpful and friendly. Garrett in particular went out of... More 

Was this review helpful? Yes
Jeremie S, Manager at Holiday Inn Express Burlington, responded to this review

Thank you very much for the great review and for allowing us your feedback. We will definitely share your compliments with Garrett, he is a very genuine person and a dedicated team player, we are fortunate to have him on our team. We would love the opportunity to be your home away from home again! More 

Davenport, Iowa
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

On a recent work trip to Southern Iowa on a Tuesday night, I had a reservation for a non-smoking room with two queens. After a LONG wait in line, the man at the front desk gave me my room key. I headed up and quickly found out that I was given a SMOKING room with a king bed. It smelled... More 

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Jeremie S, Manager at Holiday Inn Express Burlington, responded to this review

On behalf of our entire team, we sincerely apologize for our lack of service and follow through with regards to your recent stay. We will address the issues you experienced with our management team and make sure no one experiences the same frustrations. Thank you for taking the time to allow us your comments and the opportunity to improve. More 

Saint Louis, Missouri
1 review
3 of 5 stars Reviewed 3 weeks ago

Have stayed at this Holiday Inn before. We may have caught it on a bad weekend - "perfect storm" of problems, but it we will not choose this Holiday Inn again unless everywhere else is full. Biggest issue: room conditions. We had about 4 rooms for extended family members. Although our room was clean, we had family in a room... More 

Was this review helpful? Yes
Jeremie S, General Manager at Holiday Inn Express Burlington, responded to this review

On behalf of our entire team, we sincerely apologize for our lack of service, communication and follow through. We appreciate you taking the time to give us your feedback and will share your comments with our management team in order to improve our service delivery going forward. We would love the opportunity to have you with us again to see... More 

Iowa
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The microwave and refrigerator were missing in our room. There was only one waste basket in our room. The pool and spa were out of order with parts laying on the pool deck. The beds were small, certainly not queen size, but fairly comfortable. Things were clean enough. At check in, four of us were waiting with one person working... More 

Was this review helpful? Yes
Jeremie S, Manager at Holiday Inn Express Burlington, responded to this review

On behalf of our entire team, thank you for taking the time to allow us your feedback, it is the only way we can constantly improve on our guest service delivery and follow through. I want to sincerely apologize for the issues you experienced and as always we will do everything on our end to ensure that we are much... More 

Newcastle, United Kingdom
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 7, 2015

I stayed here for one night, with my wife, on our way up Route 61 and we were very happy with things. Our room was a good size with a regular double bed, a desk and chair for working at, with some electric points around the table-lamp. It also had a comfy chair and a foot-stool. It had a small... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Calum K, Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am pleased to note that you liked your room despite some issues with the amenities and... More 

Jonesboro
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 27, 2015

We were in town for my nephew's high school graduation and I made reservations at this particular hotel due to my past experiences with Holiday Inn Express. I have stayed at many hotels, including Holiday Inn Express, this one has some work to do. Check in was very quick, almost too quick. I gave my name on the reservation, credit... More 

Was this review helpful? Yes
Jeremie S, General Manager at Holiday Inn Express Burlington, responded to this review

Thank you very much for taking the time to contact us with regards to your recent stay! Our team strives to ensure that each guest has a great stay and we definitely missed the mark with your family. I sincerely apologize for our lack of service and follow through. Our company recently purchased the hotel and will be doing some... More 

Dubuque, Iowa, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 28, 2015

This hotel was clean and friendly. The rooms were nice and the beds very comfy. We stayed on the 2nd floor. Our only issues were pricing of our block rooms (which got straightened out in the end) and our room access keys kept getting deactivated. We probably had to go to the front desk 6 - 8 times to get... More 

Was this review helpful? Yes
Clinton, Iowa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 22, 2015

We stayed for a family outing. The hotel only had one person running the front desk and the breakfast area, the swimming pool was warmer than the hot tub, and there was smoking being allowed in the building (you could plainly smell the smoke as soon as you left the lobby). I would recommend another hotel!

Was this review helpful? Yes 2
Johnathan F, General Manager at Holiday Inn Express Burlington, responded to this review

Dear Guest Sorry for your stay. How ever there were notes clearly stating our hot tub was having issues due to guest prior throwing a foreign objects in it. This hotel does have smoking rooms on the first floor left of the lobby. There are actually 10 smoking rooms in the hotel. There was only 1 person covering breakfast due... More 

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