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All 12 Burlington hotels

Pzazz Resort Hotel

3001 Winegard Drive, Burlington, IA 52601
Hotel amenities
Pzazz Resort Hotel
Ranked #6 of 12 hotels in Burlington
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159 people have reviewed this hotel

Traveler rating
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    42
    26
    26
See reviews for
113
13
4
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
North Liberty, Iowa
1 review
2 of 5 stars Reviewed 1 week ago

The AC didnt work in the room, it was hot and muggy. They charge to go into the ball pit and the swimming pool. They should just tack on an additional room charge to include these amenities for the guests. You had to have a different band for each additional days, hence more money. The buffet was not stocked, then... More

Was this review helpful? Yes
Iowa City, Iowa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The lobby and common areas are in disrepair and not very clean. Rooms are not in great shape either. Not worth the price we paid. My key card kept flaking out and it was a long walk to the front desk to get it reprogrammed each time. It was hard to find the new kids activities due to lack of... More

Was this review helpful? Yes 1
PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review

Thank you for your review! I'm very sorry you were having such a difficult time with your keycard. I'm not sure why it would keep deactivating for your room, but we are looking into that issue for you. I also apologize the rooms were not as clean as they should have been. I hope that you notified our front desk... More

Macomb, Illinois
1 review
2 of 5 stars Reviewed March 13, 2014

The Pzazz hotel room that we stayed in was extremely dated and uncomfortable. Some things that we noticed were the beds...everytime you moved, they creaked like an old wooden floor, the water pressure in the shower was like you were being sprayed with a fire hose...very rough. The hallways to the rooms were dark and super dusty. It is my... More

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PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review

Thank you for your review! Your comments have been forwarded! Hope to see you again soon! More

Bradford
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 27, 2013

Rather dated but clean and fully functional decor within the room. Free HBO channel was welcome. My visit was marred due to a family occupying several surrounding rooms and leaving their doors open and basically treating the corridor as part of their living space. To be fair as I only stayed one night and it was Christmas holiday season I... More

Was this review helpful? Yes 1
PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review

Dear Guest, Thank you for your review! I'm glad you enjoyed your stay at the Pzazz Resort Hotel. I will definitely share your notes about housekeeping knocking on your door at 10 am. Thank you again! Justin Swigart More

GALESBURG
2 reviews
5 of 5 stars Reviewed December 25, 2013

The room was spotless, everything smelled brand new and clean! The bathroom was a spa so clean! They really have all the extras in the room with a nice coffee bar set up in the lobby also! We havent stayed on the fun city side of the hotel but we recomend the spa side for sure! All the staff is... More

Was this review helpful? Yes
PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review

Dear Guest, Thank you for your wonderful review! We hope to see you again very soon! Justin Swigart More

Bloomington, Illinois
1 review
4 of 5 stars Reviewed December 1, 2013 via mobile

Our family stayed at Pzazz over the Thanksgiving Holiday. The buffet in the event center was great and staff was super friendly. The front desk staff was extremely accommodating and went above and beyond. The youth staff in Ballocity were also super friendly and clearly enjoyed their jobs. The female cashier at Gasoline Alley working on Saturday evening was terribly... More

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PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review

Dear Guest, Thank you so much for your review! We are glad you enjoyed Ballocity and that most of our staff met your needs with kindness and professionalism. The way our staff interacts with our guests is very important, so believe me when I say I'm very sorry you didn't experience that with all of them. It will be addressed... More

Metamora, Illinois
1 review
2 of 5 stars Reviewed November 11, 2013 via mobile

We just took our 14 yr. old daughter and two of her friends to FunCity for her birthday over the weekend. She was so looking forward to hanging out with her friends at the indoor waterpark. Upon checking in (after driving from 2 hrs. away), we realized the waterpark was closed...permanently! They don't even have a basic indoor swimming pool.... More

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PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review

Dear Guest, Thank you for posting your review. I'm very sorry your stay was a disappointing one. Upon further investigation it looks like you booked your rooms online and reserved our Friday fun Package. If you booked through our website the reservations page at the very top has a disclaimer notifying all potential guests that the indoor waterpark is undergoing... More

macomb, il
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 2, 2013

Stayed last night at the Pzazz hotel. I was surprised the room was better than expected, but only because I'd read some horrible things and people now can easily compare these to the rooms on the spa side(i noticed this could easily be confusing for people booking because if you search rooms at Catfish Spa and Inn online, room rates... More

Was this review helpful? Yes
PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review

Dear Guest, Thank you for your review! I'm glad you enjoyed your stay at our facility. We do our best to provide a very positive experience to all that visit our complex! The room prices are based on availability. We provide a multitude of packages that you may benefit from. Also, I saw you said something about work materials, if... More

Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed October 24, 2013

Five of us stayed at the Pzazz for our annual cousins' weekend. Four women in one room and one in a separate room (the one who snores has to get her own room :-)). I cannot emphasize enough how badly the management needs to put a wall where the glass is between the bathroom and the sleeping area! Whenever anyone... More

Was this review helpful? Yes
PzazzEntertainment, Guest Relations Manager at Pzazz Resort Hotel, responded to this review

Dear Guest, Thank you for your review! I do apologize that you were not told about the opaque glass wall in the rooms at the Catfish Bend Inn and Spa. Normally, the Call Center staff does an excellent job at making sure that people know about it. Especially people who are coming with more than just two people in their... More

Marion, Iowa
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 5, 2013 via mobile

Stayed for a business trip. Clean room. Comfortable. Very soft towels. Middle of week stay in off season so thought the rate was a bit high. The only negative is the hallway noise. Wall or doors to not block much noise. If you are a light sleeper you would not like this hotel.

Was this review helpful? Yes 1
PzazzEntertainment, Public Relations Manager at Pzazz Resort Hotel, responded to this review

Dear Guest, Thank you for your review! The environment at the Pzazz Hotel can be a bit noisy due to families visiting with their children. The next time you visit be sure to ask about the Catfish Bend Inn and Spa. That is our adult only hotel, providing a more tranquil environment preferred by many of our corporate guests! Thanks... More

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Additional Information about Pzazz Resort Hotel

Also Known As:
Pzazz Hotel
Pzazz Hotel Burlington
Pzazz Fun City Burlington
Burlington Best Western
Pzazz Resort Hotel Burlington, Iowa
Address: 3001 Winegard Drive, Burlington, IA 52601
Location: United States > Iowa > Burlington
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 hotels in Burlington
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
PZAZZ! Resort Hotel offers over 140 rooms including several bunk bed family rooms, views overlooking the water park and poolside suites. We offer a variety of affordable packages for families, couples, groups and golfers. Admission to Huck's Harbor Water Park is included with each room for our hotel guests. ... more   less 

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