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Pzazz Resort Hotel

3.0 of 5
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3001 Winegard Drive, Burlington, IA 52601
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232 Reviews from our TripAdvisor Community

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Amana, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I've stayed on the Catfish Bend(casino) side many times and have always had a great experience. This time we decided to stay on the Pazazz side and take the kids. The room was terrible! The shower had someone else's hair still in it and the shampoo bottle was half full. The bedding was really run down and old. We were... More 

Helpful?
1 Thank Cassie R
Marlena S, Front Office Manager at Pzazz Resort Hotel, responded to this review

We are happy to hear that you enjoy the Catfish Bend Inn & Spa, which is adults only. Your absolutely correct in stating they are two completely different hotels. The Pzazz was built is 1978 and we have continued to renovate and keep up with the times. The number of families that come through our facility sometimes makes it difficult... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I was a bit upset the front desk lady was rude when I checked in the paint was peeling in the bathroom I had a bug in my room it was noisy at night cuz I got a room right by the elevator people were loud in the hallway you can hear right through the door it's paper thin everything... More 

Helpful?
1 Thank Mary C
Marlena S, Front Office Manager at Pzazz Resort Hotel, responded to this review

Thank you for your review. I am terribly sorry to hear about your negative experience with us. We truly strive to provide the best guest experience with the highest customer service and with your comments it appears we need to work on that area. The peeling of the paint in the bathroom has been addressed and fixed. We thank you... More 

ohio
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

While the staff was charming and helpful, the Pzazz hotel is just in bad condition. The room size is adequate and the sheets and towels seemed clean. Towels were plentiful. But the carpets are worn, the fabric on the chair was sticky, the hallways were filthy in terms of carpet stains and dirty wallpaper. The indoor pool had clean looking... More 

Helpful?
Thank ohiotraveler121
Marlena S, Front Office Manager at Pzazz Resort Hotel, responded to this review

We appreciate the time you took to inform us of your experience with us. The good news is that our staff was very helpful. Our company is huge on customer service. However it is disappointing to hear our rooms did not meet your expectations,. We have currently ordered all new bedding and are very excited for it to arrive. We... More 

Cedar Rapids, Iowa
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The good: The staff, but more of that later. So-so; Nothing The Bad: Not much, this Hotel is in bad shape at this time. Third floor was under total repair, new drywall in the hallway going up, dust everywhere. The room that we were given smelled of mold, stains on the chair and floor. Beds, old worn out metal spring... More 

Helpful?
1 Thank tjbell41
Marlena S, Front Office Manager at Pzazz Resort Hotel, responded to this review

Thank you for your comments. As you saw we certainly are trying to get our facility up to par. There are things that need to be improved but with everything it all takes time. We would like to thank you for your patients and certainly hope you give us another try in the future. More 

Phoenix, Arizona
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The Pzazz is attached to a Casino. Long indoor walk if it's after 11 p.m. or so. The hotel itself is 80s ish in decor. Worn carpets in the halls. Rooms seem to be clean and comfortable. Staff was friendly and helpful, so check in and out for my group of 31 rooms went smoothly. Again. A long walk for... More 

Helpful?
Thank CAMIpete
Marlena S, Manager at Pzazz Resort Hotel, responded to this review

Thank you for taking the time to post a review. You are correct in stating we need some sprucing up. We are currently in the middle of a hallway renovation which we hope will make a huge difference. It is good to know check in and out went smoothly with a group that large. We strive to not only offer... More 

Omaha, Nebraska
Level Contributor
660 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 1,225 helpful votes
2 of 5 stars Reviewed December 9, 2015

I stayed two nights on business as five other hotels were booked. The rooms are all run down and in serious need of TLC. My kids would probably love staying here but I would not stay here again on business.

Helpful?
Thank AlexanderDelarge
Humboldt, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 27, 2015

Our family had a reunion at this hotel over the weekend and it was disappointing from the very beginning. This hotel is dirty and run down. Our room was overlooking the pool which caused them to put a dehumidifier that ran all the time. The carpets were dirty and disgusting. The WIFI would not reach our room and when I... More 

Helpful?
1 Thank Andrea H
Marlena S, Front Office Manager at Pzazz Resort Hotel, responded to this review

Thank you for taking the time to alert us of your disappointing stay. I am so sorry to hear of your experience. We are in the process of making some updates soon. You are correct, the Wifi continues to be a hit or miss and our IT department can't seem to get to a point that it runs smoothly but... More 

wisconsin
Level Contributor
190 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed September 27, 2015

We came to town to see a show, and this hotel grabbed our attention because of the casino. For what you get, the rates aren't all that cheap. Chair in the room was in dire need of shampooing. You didn't know if you should take off your shoes or not by looking at the carpeting. Bed wasn't so bad. But... More 

Helpful?
1 Thank tansandy
Marlena S, Front Office Manager at Pzazz Resort Hotel, responded to this review

It's good to hear that we grabbed your attention and we thank you for staying with us. We do offer two distinct hotels that cater to different people plus each offers different amenities, We would love for you to return and try the Catfish Bend Inn & Spa as it is an adult only hotel with a upper scale atmosphere.... More 

Lake Ozark, Missouri
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed September 15, 2015

I have read a lot of reviews of this place and the ones giving it a low rating are generally close to spot on for our visit. The rooms really aren't cleaned nearly as well as most cut rate bargain hotels. The bathroom wasn't clean, it looks like the maid service walks in runs a broom around and leaves. The... More 

Helpful?
Thank Todd Y
Marlena S, Front Office Manager at Pzazz Resort Hotel, responded to this review

Thank you for taking the time to write your review. From the sounds of it not only did we not meet your expectations but your stay with us doesn't meet our own expectations.I have brought your cleanliness issue to the attention of our Executive Housekeeper. Our company has many expectations of our employees and cleanliness of our guest rooms and... More 

Chesterton, Indiana, United States
Level Contributor
156 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed September 9, 2015

Nice large room, mine had a balcony into the indoor ball and climbing area. Noise was never a problem. Room was nice. The price was great and it included a free breakfast at the buffet which was very nice and way better than any lame hotel continental breakfast. They also give you up to four arm bands for free entrance... More 

Helpful?
1 Thank Bucky732
Marlena S, Manager at Pzazz Resort Hotel, responded to this review

Thank you for choosing the Pzazz for your lodging needs. We are happy to hear that you enjoyed your stay with us. Thank you for taking the time to write a review. We look forward to seeing you again in the future. More 

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