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Hampton Inn & Suites South Bend

2.5 of 5
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52709 Indiana State Route 933, US 31 North, South Bend, IN 46637
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Hampton Inn & Suites South Bend
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Ranked #6 of 29 Hotels in South Bend
A recent review
5 of 5 stars Reviewed July 16, 2014
LorettaJ
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255 reviews from our community

Traveler rating
    114
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    34
    18
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hampton Inn & Suites South Bend
See the most recent reviews
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014 via mobile

We have been traveling from Omaha to Long Island and are now on our way back. We have stayed in 3 hotels, this being our 4th and it was perfect for our needs. The staff at the front desk and the woman at breakfast this morning were super friendly. The room was clean and it was the first breakfast our... More 

Was this review helpful? Yes
Eric N, Manager at Hampton Inn & Suites South Bend, responded to this review

Thank you so much for the wonderful review, and we are so happy that your whole family enjoyed our hotel and our breakfast! We will be happy to have your family on your return trip to South Bend! Sincerely, Christy Heavilon Guest Services Manager More 

Sugar Land, United States
1 review
5 of 5 stars Reviewed July 13, 2014

Short notice to secure a reservation but the Hampton Inn South Bend IN exceeded my expectations. Friendly and professional staff. Room and amenities what I have become accustomed to from Hampton Inns.

Review collected in partnership with Hampton

Was this review helpful? Yes
Eric N, Manager at Hampton Inn & Suites South Bend, responded to this review

We appreciate the great review, and we are happy you received wonderful treatment from our staff during your experience with us! Thanks again for being our guest! Sincerely, Christy Heavilon Guest Services Manager More 

Bowling Green, Ohio
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 8, 2014

The front desk greeting from Courtney started the stay off on the wrong foot. She treated our youth baseball team like they were arriving at Juvenile Detention, not guests. They lied to whoever called on the phone about occupancy level right in front of us all. And strike 3 was doing everything except taking care of the guests. Overpriced and... More 

Was this review helpful? Yes 3
Eric N, Manager at Hampton Inn & Suites South Bend, responded to this review

I am deeply sorry that you had such a horrible experience with us. I also want to thank you for informing us of the situation. Rest assured that this issue will be addressed with our employees, and we will fix all that was wrong. We hope you will give us another chance to proove we can be a wonderful and... More 

Lansing, Michigan
Top Contributor
79 reviews 79 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 5, 2014

Stayed here 3 or 4 times on business in April and May 2014. Recently remodeled and very nice. The staff is very friendly and will have a nice conversation with you if not busy at the front desk. Housekeeping was also friendly and did a good job. This Hampton is easy to get to off the turnpike and has restaurants... More 

Was this review helpful? Yes
Eric N, Manager at Hampton Inn & Suites South Bend, responded to this review

Thank you so much for the fantastic review! We are always happy when our guests think our staff is great, because we think that as well! We will do our best to get the breakfast up to par for you and we look forward to your next visit! Sincerely, Christy Heavilon Guest Services Manager More 

Shelby Twp, United States
1 review
2 of 5 stars Reviewed July 2, 2014

My room was not ready at 5:30 in the afternoon. No call from the staff when it was ready. The worst complimentary breakfast I ever had. The food was of poor quality, and cold. The breakfast area was understaffed and lacking with something as simple as syrup. Housekeeping was slow and stingy.

Review collected in partnership with Hampton

Was this review helpful? Yes
Eric N, Manager at Hampton Inn & Suites South Bend, responded to this review

I would like to apologize for the issues you encountered during your experience with us, and hope that you will give our Hampton Inn and Suites another chance at making your next visit to South Bend far better! We have addressed the issues with our employees about the room and breakfast area. Thank you again for letting us know about... More 

Phoenix, Arizona
Top Contributor
166 reviews 166 reviews
40 hotel reviews
147 helpful votes 147 helpful votes
3 of 5 stars Reviewed June 18, 2014

The hotel has been remodeled and is quite nice. The beds are awesome and it was very clean. However, tv service is not tv service if it doesn't work during the entire stay. If it's too cloudy in South Bend for satellite tv, then you need to get another service. Something is definitely wrong. there is not much to do... More 

Was this review helpful? Yes 1
Eric N, General Manager at Hampton Inn & Suites South Bend, responded to this review

Thank you for your feedback. My apologies for the lack of TV service and tardiness of tending to your room. We do our very best to provide a great product and service and we fell short of both our expectation and yours. I will review the TV programming and work with housekeeping to ensure rooms are tended to in a... More 

Senior Contributor
41 reviews 41 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 17, 2014

We've stayed here before for other family events and will be back. This is one of our go-to hotels in the area. Newer construction and well-maintained, it has everything we need for a reasonable price.

Was this review helpful? Yes
Eric N, General Manager at Hampton Inn & Suites South Bend, responded to this review

Thank you for the great review. We are happy to see you are a repeat guest with us. Our ownership and management company provide the very best product and our team strives to maintain and provide the best service available as you have many other choices in our area. We look forward to your next visit and review. Best Regards! More 

Cloquet, Minnesota
Top Contributor
78 reviews 78 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 14, 2014

Our first experience with this hotel was booking it on-line, as we were going to arrive pretty late in the evening. Very easy. The second interaction was when I called ahead to ask for a cot in our room as our teenage daughter and son have no interest in sleeping together :)--The staff was very friendly and accommodating, ready to... More 

Was this review helpful? Yes
Eric N, General Manager at Hampton Inn & Suites South Bend, responded to this review

Thank you for taking the time to provide feedback, from initial ease on of online booking to the goodie bag at checkout. Our team takes service seriously and we are pleased to hear you had a memorable experience with us. As you noticed, we are close to Notre Dame, restaurants and have easy access to the major express ways. We... More 

Ithaca, New York, United States
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 12, 2014

I travel the country for work, so I've stayed in many Hampton Inns. This is one of the nicest and pretty quiet even on weekends. It was recently renovated, so everything looks brand new and has modern rooms. It is also kept clean. All the staff were very friendly and accommodating. As a HHonors diamond member, it's nice to be... More 

Was this review helpful? Yes
Eric N, General Manager at Hampton Inn & Suites South Bend, responded to this review

Thank you for being a Diamond Member and taking time to provide feedback from your recent experience with us. Being a Diamond Member, on the road more than you are at home your feedback is imperative to our success. Our team strives to provide the very best product and service available to our guests. Enjoy safe, uneventful travels and we... More 

Dalton, Georgia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2014

Very nice Hampton Inn. Stayed in a suite for only $119 - can't beat that! Nice little breakfast, treats at night and always friendly staff on duty. My only issue with the hotel is the fact that on the room floors, the rooms are divided into odd number rooms and even number rooms by hallway. That's all fine and well,... More 

Was this review helpful? Yes
Eric N, General Manager at Hampton Inn & Suites South Bend, responded to this review

Thank you for taking the time to provide feedback from your experience with us. Thank you for the kind remarks. I will make sure to share these with the team. Also, thank you for the feedback regarding the signage. We take feedback seriously and do our best to meet all of our guests needs. See you again soon when you... More 

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