I stayed here last year and it was pretty nice, but now it stinks. First of all, The food here has gone down hill. The restaurant has changed and it stinks. The menu for room service in their book is wrong as well. Make sure you get a menu from downstairs. The heat was broken the 3 days we stayed... more

WANT TO GET ROBBED?? THIS IS THE HOTEL FOR YOU. If not, I highly suggest you STAY AWAY. There's criminal activity in the area, and the hotel owner and IHG are turning a blind eye, at the expense of their guests. I pulled into their parking garage to check in last week, and only an hour later went back down... more

STAY AWAY - CRIMINAL ACTIVITY IN THE AREA, OWNER TURNING A BLIND EYE AND REFUSING TO COVER COSTS OF DAMAGES I had my car broken into about an hour after parking in this hotel's attached garage. Window was smashed in, items stolen from inside, and my stay ruined. Hotel refused to do anything about it, claiming they were not responsible... more

The hotel itself is in a nice location and is nicely kept. Parking is indoors. The big problem is that I left a large make-up bag behind in the room. When I discovered I had left it behind, I called and they had to admit that they found it in the room. They said they would hold it for me... more

I routinely stay at the Holiday Inn for work. I do not have a choice of where to stay, otherwise I wouldnt stay here. The hotel itself is in OK shape. Rooms are comfortable and seem well maintained. The part that is lacking is the customer service. They have an airport shuttle for this hotel but is never ontime. In... more

The Holiday Inn in South Bend was a HUGE relief coming from a seedy motel-esque inn the night before. There was only one room available because it was Notre Dame move-in weekend and we took it. Beds were clean, bathrooms were clean, carpet was clean, high-rise provided a decent view - only needed to stay one night though. My only... more

My client booked me here for business. I was put in a top corner room with a nice view. I had been in 4 other hotels within the week from Alaska to Arkansas. This was a total disappointment. When I got ready to crawl in bed, I was greeted by cookie crumbs...yuck...were the sheets even changed? I moved to the... more

I recently stayed at this hotel while attending an RVIA troubleshooting session which was held at the Century Center. I was less then Impressed while staying at this hotel, First off when I checked in the lady at the front "Yvon" could hardly speak english? Or I was studdering. The room had no fridge which was one of our requests.... more

This Holiday Inn can be described as below average, at best. The lobby has been recently refurbished and presents a promising front to the rest of the hotel. We stayed on the 11th floor for 3 nights. The room appeared adequately clean and the hair dryer, iron and single cup coffee maker were in working order. There was no fridge... more