When you are students, we are always looking for the best deal. While choosing to stay at the Inn at St. Mary's by recommendation from the Fischoff competition, we did not expect such poor customer service.
We had attempted to split our bill over two cards. The result was three separate charges for the room, totalling over 1000$. When attempting...
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The Inn at Saint Mary’s apologizes for any stress the billing issue may have caused. When training the staff we will be sure to go over the proper way to handle multiple card payments on a reservation. Please contact me directly at smarkham@innatsaintmarys.com and I will assist you with getting this matter token care of.
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My husband and I have stayed at the Inn at Saint Marys a number of times since our daughter set foot on campus three years ago. It has never disappointed us and my husband travels often on business and stays at a variety of business class hotel chains. The spacious lobby is open and inviting and the front desk personnel...
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Thank you for taking the time to review our property. The Inn at Saint Mary’s has a variety of amenities for our guest. The idea is for this property to be your home away from home during your many years of visiting the campus. We are pleased that you are now a part of the Parents Inner Circle Club. The...
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Very clean and comfortable. Great hospitality - hot cookies in the lobby when we checked in! The free hot breakfast was very good. Dining and bar areas were small and bartender/beverage manager seemed unfriendly, and annoyed when a group of 6 of us walked in early one evening. Would recommend the hotel, but there are plenty of other places around...
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Thank you for taking the time to review our property. We are glad that you were able to enjoy the warm cookies at check in and the full hot breakfast buffet in the morning. The Inn is sorry to hear that your experience in the faculty lounge was not great but we are working to improve the atmosphere. If you...
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Great location on Saint Mary's Campus and a nice walk to Notre Dame especially on a football weekend. Extremely friendly front desk staff do everything to make your stay very pleasant. The lobby is inviting, the rooms are very clean, plush towels and Aveda products in the bathroom and great views from the large windows. The pool next door, the...
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Beatiful, dramatic windows and woodwork in the lobby, very clean rooms, but best of all, the free buffet breakfast- best I've seen! Alos, the gym and wifi were included. Great hotel, and will be back if my daughter gets into Notre Dame (haha)
The lobby of the Inn at Saint Mary’s is very beautiful indeed! The complimentary fitness center,
Wi-Fi, and full hot breakfast buffet are great amenities that the hotel offers. Do not worry your daughter will get into Notre Dame and we will see you soon.
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The rooms, service,business office and the staffs courtesy and their effort to make sure your stay is excellent. If you have a procedure at Memorial Hosp. there is no better rate. They are excellent.
Reviewed November 21, 2011
The Inn at Saint Mary’s would like to thank you for all of your compliments. The staff enjoys making sure all guest have an excellent stay. The Sales Department works with area businesses to negotiate good rates for their clients. If and when you are in the South Bend area again we look forward to your next stay with us.
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Pros:
Very convenient to interstate, safe area, great rate on Priceline, close to Notre Dame campus, friendly staff, beautiful lobby, Aveda products in bathroom, fluffy bath towels.
Cons:
Originally assigned to double room on first floor. Switched rooms immediately due to noisy heat unit. Staff was very responsive to move request. Moved to room on second floor (told it was...
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The Inn is pleased that you were satisfied with our staff and accommodations. We are continually updating our guest rooms. We look forward to your next visit.
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Having 2 children attend South Bend Colleges over the past 7 years - my family has had numerous opportunities to stay in the various hotels in the area while attending the multitude of events expected of college life. But I must confess that whenever possible - we tried to stay at the Inn at St. Mary's. We grew to really...
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Thank you for taking the time to review our property. The Inn is pleased that we have been able to make your years of travel excellent. The staff will always be here to serve you in the future.
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I had never stayed at the Inn at St. Mary's before and was expecting good things when I arrived. I certainly wasn't disappointed. The lobby was well decorated and designed. My room was spacious.
The staff were friendly and obliging. I was impressed with the quality of service and the amenities provided by the hotel. I will definitely stay there...
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Thank you for reviewing our property. We are pleased to hear that your first visit was wonderful. It is the staff’s pleasure to provide our guest with excellent customer service. The Inn looks forward to all of your future stays.
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Nothing too fancy, the hotel provided a nice comfortable stay for a night. The staff was very friendly and answered any questions we had. Our daughter liked the fresh cookies provided at the front desk. The price was right (we bidded on Priceline). I don't really know how it qualifies as a three star hotel when others in the area...
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Thank you for taking the time to review our property. The fresh baked cookies at night are a nice treat for our guest. The Inn at Saint Mary’s is currently looking into changing our pillow options for better comfort. We look forward to all of your future stays.
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71 Reviews
