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Residence Inn South Bend

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716 North Niles Avenue, South Bend, IN 46617
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Residence Inn South Bend
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Residence Inn South Bend
Residence Inn South Bend
Residence Inn South Bend
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86 reviews from our community

Traveler rating
    33
    31
    14
    5
    3
See reviews for
21
16
5
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Top Contributor
104 reviews 104 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location here was great for proximity to a college visit at Notre Dame. We were two moms and daughters and we really liked the accommodation overall. The separate buildings are really not an issue but could understand some of the other comments if it were winter weather. The staff were very responsive and attentive to our needs. We called... More 

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Jonale H, Manager at Residence Inn South Bend, responded to this review

Thank you for taking the time to write a review about our hotel. We appreciate your feedback and so glad you could enjoy your time at Notre Dame. We hope you will be back again and thank you again for staying with us. More 

Portage, Michigan
Contributor
18 reviews 18 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 14, 2015

The staff was helpful and friendly. The rooms are all detached (outside entrances), similar to condos. the interior was clean just a little old/dated. The room was extremely drafty (coming through the door/etc). The breakfast was better than most.

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Jonale H, Manager at Residence Inn South Bend, responded to this review

Bruce, Thank you for taking the time to write a review about our hotel. We value your opinion and we are glad that you enjoyed the breakfast and found the staff friendly. We apologize that the room felt drafty and hope this will not be a deciding factor when you come back to the South Bend area. Thank you again... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 10, 2015

We stayed here because we needed a suite and prior experience with other Residence Inns was positive but this location fell short. The staff was very helpful and friendly and we would give them a 5 but the property itself is dated and in need of renovation. The rooms are all in out buildings like ski condos and have their... More 

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ThankYouForStaying, General Manager at Residence Inn South Bend, responded to this review

Dear Mrs. Cynthia K, Thank you so much for taking the time to write a review about your experience on TripAdvisor. I am deeply disappointed that we fell short of your expectations and sincerely apologize for the inconveniences made by the dated furnishings and sofa bedding. We aim for the highest standards in cleanliness and the carpets are cleaned regularly... More 

Arlington Heights, Illinois
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 3, 2015

Had high expectations for this property based on other Residence Inn stays. This one was very different from the rest. The staff were great, the property not so much... Hotel is laid out like a Condo complex that they gave up on and plopped a lobby into the middle. We had a "penthouse" which was a 2-story lofted room. It... More 

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Jonale H, Manager at Residence Inn South Bend, responded to this review

Robert, Thank you for taking the time to write a review about our hotel. We greatly appreciate your feedback and value your opinion. We do apologize that we could not make your stay warmer and a better signal for the Wi-Fi. We are glad that you found our staff and breakfast a plus to your stay. Thank you again for... More 

Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 16, 2015

I have always been pleased with the accommodations at Residence Inn, until I stayed at this one. Except for the kitchen, the room was pretty worn and dated. It was very cold in South Bend and there was an awful draft coming through the door. I had the furnace cranked up, but it was so loud that I had to... More 

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Jonale H, Manager at Residence Inn South Bend, responded to this review

Karla, Thank you for taking the time to write a review on our hotel. We are always looking for ways to improve your experience. We greatly appreciate your input and we do apologize that you where cold in your room. We hope this will not reflect you from staying with us again in the future. Thank you again for staying... More 

Ohio
Top Contributor
131 reviews 131 reviews
41 hotel reviews
304 helpful votes 304 helpful votes
5 of 5 stars Reviewed January 17, 2015

I'm giving this Residence Inn 5 stars not because it's a 5-star property by luxury standards but because it is one of the best options in South Bend. We've been burned by bad hotels in South Bend in the past, and it's a pleasure to stay in a well-run property. In most aspects, it's a standard Residence Inn - separate... More 

Was this review helpful? Yes 1
Jonale H, Manager at Residence Inn South Bend, responded to this review

Jeff, Thank you for taking the time to write a review about our hotel. We greatly appreciate your feedback and we are glad that we have restored your faith in South Bend Hotels. We always try to go above and beyond for our guests and hope that we will be seeing you again soon. Thank you again for staying with... More 

South Bend, Indiana
Top Contributor
62 reviews 62 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 14, 2015

My wife and I stayed here for a couple days over the holidays. At the time, the place had a lot of vacancies. The room was nice...spacious and clean...but the thermostat did not work well. It was cold in the room, and we had to crank it up to 85 to get warmth. Also, the housekeeper failed to put a... More 

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Jonale H, Manager at Residence Inn South Bend, responded to this review

Thank you for taking the time to write a review on our hotel. We appreciate your feedback and as we continue to battle to weather outside we hope you enjoyed your stay. We do apologize for the issues you experienced during your stay and hope this will not affect you from staying with us again. Thank you again for staying... More 

Top Contributor
82 reviews 82 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 12, 2015

This place is fine. The snow was coming down and they kept it clear. I like the setting. The room was fairly large and clean. It had a kitchen. Breakfast was standard free type. I would stay there again. My wife got the reservation but I think it was reasonable.

Was this review helpful? Yes
Jonale H, Manager at Residence Inn South Bend, responded to this review

Thank you for taking the time to write a review on our hotel. We appreciate your feedback and as we continue to battle to weather outside we hope you enjoyed your stay. Thank you again for staying with us and we hope to see you in the near future. More 

Clifton Park, New York, USA
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 20, 2014

Very good price, huge rooms. Breakfast was good. Upstairs neighbors were heavy-footed, or the ceiling was thin. The only downside is that the buildings are all separate from the main building where breakfast is held

Was this review helpful? Yes
Jonale H, Manager at Residence Inn South Bend, responded to this review

Thank you for taking the time to write a review about our hotel. We appreciate your feedback and we do apologize for the neighbors above you. We hope you enjoyed everything else about our hotel and take advantage to come back during the summer months. We hope to see you back at the hotel very soon. Thank you again for... More 

Indiana
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 19, 2014

I spent one night here for a business trip earlier this week. While it is an older property it is in very good condition and my studio was very clean and comfortable. Lots of room to stretch out and I had a good nights rest. Breakfast was excellent for this type of facility. The property overlooks the St Joe River... More 

Was this review helpful? Yes
Jonale H, Manager at Residence Inn South Bend, responded to this review

Thank you for taking the time to write a review about our hotel. We appreciate your feedback and we are so glad that you able to relax during your business trip. We hope you will be back in the South Bend area again and hope to see you again soon. Thank you again for staying with us, More 

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