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Hilton Garden Inn South Bend

3.0 of 5 53995 Indiana State Route 933, South Bend, IN 46637
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Certificate of Excellence 2014
Hilton Garden Inn South Bend
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Hilton Garden Inn South Bend
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302 reviews from our community

Traveler rating
    179
    81
    26
    8
    8
See reviews for
100
38
19
101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
  • All months
    (302)
  • Mar-May only
    (72)
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    (84)
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    (89)
  • Dec-Feb only
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South Bend, Indiana
1 review
5 of 5 stars NEW

We used the Gillespie Conference Center for our Annual Kickoff meeting for the Company. Leslie took care of all of the details in a very professional manner. Last minute additions and changes were not a problem. The food service was just what we ordered. Rick took care of all of our A/V needs per our specifications. Our event was a... More 

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Fort Wayne, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Staff was pleasant and very helpful. Food and service was exceptional. Had requests and a problem which was addressed immediately to my satisfaction. I rate this hotel very highly in all areas, and will definitely use them in the future.

Review collected in partnership with Hilton Garden Inn

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

The staff was very welcoming. The hotel offers lots of nice touches like a hospitality table with punch and cookies, and our room was so comfortable. The manager was extremely helpful when we inquired about booking rooms for the future. I will stay here often!

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

We were quite pleased with all aspects of our visit to this Hilton Garden Inn. I am a frequent traveler with high expectations. This property delivers on all levels. I will recommend this location to both business colleagues and family alike.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Booked this for a long weekend hockey tournament. Upon checkin was told we would not be on the same floor as the rest of the team. I asked to be moved and Olivia was very accomodating, putting me on the same floor as the team. When we took our bags to our room, unfortunately it wasn't clean. I went back... More 

Was this review helpful? Yes 1
detroit, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hilton as a chain charges between $30 and $80 per night for incidentals, will hold this money over and above your room fee, and will not refund until 3 to 5 business days after checkout. This information was not communicated to customers upon checkout, and does not appear on the room receipt. The email confirmation mentions that an incidental fee... More 

Review collected in partnership with Hilton Garden Inn

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Kory D, Manager at Hilton Garden Inn South Bend, responded to this review

Thank you for taking the time to express your opinion unfortunately, this policy is a standard among most hotels and is simply an authorization from your debit card provider that funds are available should you take advantage of the chargeable conveniences we provide on the property. When our guests check out,charges are posted to your account at the end or... More 

Naperville, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

I cannot begin to tell you about how great the facility and staff are at the South Bend Hilton Garden Inn! We unexpectedly had to stay the night due to an accident. They were not only accommodating, but went above and beyond to ensure a good stay. Many thanks to all of the staff. You are lifesavers!

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Norton Shores, Michigan
Top Contributor
86 reviews 86 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Of course, we are never here when Notre Dame has a home football game. This property is convenient to South Bend and Niles, Mi. We visit here frequently. The hotel is always clean (even when they had construction on our floor) and the service is great. We were greeted as soon as we walked in the door. We offer coffee,... More 

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East Lansing, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

This was such a disappointing experience! We stay in South Bend often, but will not stay here again. My entire family tossed and turned all night, waking up feeling completely stuffed up and irritable. The hotel itself is beautiful, but the heating system and the beds make this an awful experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Kory D, General Manager at Hilton Garden Inn South Bend, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re sorry that the heating system and the comfort of our beds didn’t live up to your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope to have another opportunity to serve you,... More 

Martinsville, Indiana
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 19, 2015

Had a rare opporunity to check in late afternoon, get some work done, and was going to take a nice hot bath this evening -- except I couldn't because the water is luke warm. Called the front desk. 40 minutes later a skeptical maintenance worker shows up but he has to agree the water is not hot. Says he will... More 

Was this review helpful? Yes 2
Kory D, General Manager at Hilton Garden Inn South Bend, responded to this review

Anne, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. I would greatly appreciate an opportunity to follow up with you personally, you may reach me via email at kory.demeulenaere@hilton.com... More 

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Additional Information about Hilton Garden Inn South Bend

Address: 53995 Indiana State Route 933, South Bend, IN 46637
Phone Number:
Location: United States > Indiana > South Bend
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn South Bend 3*
Number of rooms: 100
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Also Known As:
Hilton Garden Inn South Bend Hotel South Bend
Hilton South Bend
South Bend Hilton
Hotel Style:
#4 Romantic Hotel in South Bend
#5 Business Hotel in South Bend
#5 Family Hotel in South Bend

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