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Comfort Suites University Area

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52939 US 933 North, South Bend, IN 46637
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Comfort Suites University Area
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Comfort Suites University Area
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98 reviews from our community

Traveler rating
    37
    26
    16
    12
    7
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43
22
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Suffield, Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel in the past when visiting South Bend and found it to be quiet with an accommodating staff. Breakfast buffet is adequate (nothing special) and Bonnie who oversees it several mornings each week is super. When you just need a quiet place to stay this fits the bill.

Was this review helpful? Yes
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

Thank you for recognizing Bonnie and our staff. We appreciate you taking the time to comment on your stay. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The Comfort Suites is a immaculately clean hotel that is perfectly located to the downtown area, University of Notre Dame, the airport and the toll road for those coming in from Chicago. The staff was friendly and took care of all our needs and had a answer for every questions. This will definitely be my hotel of choice next time... More 

Was this review helpful? Yes
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

Thank you for taking the time to share your generous comments. It was a pleasure to work with you and your group and hope to continue this relationship. More 

Chicago, Illinois
Top Contributor
109 reviews 109 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed February 11, 2015

Nice staff (especially Bonnie in the breakfast area who couldn't be more wonderful) and a fair enough hotel, but the multifarious marks on the walls defy explanation. Some fresh paint would absolutely help move the overall ranking towards average, however the multiple blemishes to the walls are the most significant demerit. A second setback is the disgusting south exit stairwell... More 

Was this review helpful? Yes 1
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

We want to thank you for taking the time to post your comments. The great comments regarding our staff are greatly appreciated. The hallways and elevator landing areas have been redone. Our rooms are in the process of being painted and touched up from the scars on the walls. 2015 will hopefully bring additional upgrades to our bathrooms and public... More 

Knoxville, TN
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 22, 2014

We picked up a Discount Hotel book at the Indiana welcome center and decided to check this hotel (from the book) out. We liked what we saw and were only concerned about seeing a half dozen trucks of construction workers in the lot. We were impressed with our stay and were glad we did. A quiet stay near the IN... More 

Was this review helpful? Yes 1
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

Thank you for your kind words. Yes during the week we have a number of construction crews that stay with us and they are generally a great group of workers with no issues caused. We are glad you decided to stay with us. More 

Senior Contributor
27 reviews 27 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 1, 2014

We booked this hotel based on a coupon boasting a great rate on new rooms. While the bed was comfortable, breakfast better than most, and the staff manning the breakfast was wonderful, it still comes down to false advertising. This was by no means a "new room". Had it not been advertised as such, I would have given this hotel... More 

Was this review helpful? Yes 2
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

We are not trying to make our hotel out to be something it is not. We have asked on numerous occasions to have the new rooms flag removed from those coupons. I am sorry to hear you feel this was misleading as it is not meant to be. That particular coupon is only printed once per year where as there... More 

Peoria, Illinois
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 30, 2014

We have stayed at this location several times to visit family in South Bend. The staff is always friendly, with quick check-in, clean rooms. The breakfast staff is excellent, with many options available. They have an issue with the carpets bunching up, but I was told that new carpet is being installed in the next couple of weeks. It is... More 

Was this review helpful? Yes 1
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

Thank you for your comments and yes the carpets in the hallway after 14 years are looking worn and tired. The good news is this week we are replacing those carpets and adding the new plank style flooring tile in the elevator lobby areas on each floor. Your next trip in you should see a much fresher look. More 

Contributor
17 reviews 17 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 18, 2014

We had barely arrived at our room when the desk clerk called to make sure the room was adequate. Nice touch! The dining room manager owned the place! She was friendly, helpful and accomodating. We felt as though we were visiting her kitchen. The room was clean and comfortable. The help was friendly. It was easy on and off the... More 

Was this review helpful? Yes
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

Thank you for taking the time to let other travelers know of your recent experience with us. We pride ourselves in our staff and will pass your kind words on to our breakfast attendant. More 

chicago
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2014

The price was very reasonable for a large room with great amenities. We had a decent breakfast in the morning. The room was clean and the staff we met were very helpful. We were just stopping briefly on a road trip so we checked in very late and left mid-morning. Super easy access on and off I-80.

Was this review helpful? Yes 1
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

Thank you for taking the time to share your positive comments with us. Our location and our staff make us the positive choice for many travelers. More 

Contributor
19 reviews 19 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 17, 2014

This is the first and last time we will stay at this dirty, worn, poor managed hotel. Carpet in lobby and hallways bunched up making a terrible trip hazard. Hallways, lobby, carpeting, room doors dirty. Way overpriced although we would not stay again at any price. .

Was this review helpful? Yes
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

I am sorry to hear of your concerns during your recent stay. We are well aware of the condition of our hallway carpeting and are in the midst of having the issue resolved. The carpet has been picked and a bid has been let out for the install of the new carpet. We hope to have our public areas updated... More 

Ft. Wayne
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed August 11, 2014

I stayed here for the first time on a business trip. The room rate was very affordable and was within my budget. The hotel was right down the road from Notre Dame where I had meetings at the next day. The hotel room was exceptionally clean and the service was top notch. Every time I walked by an employee they... More 

Was this review helpful? Yes
GM_ComfortSuitesSB, General Manager at Comfort Suites University Area, responded to this review

Our team appreciates you taking the time to share your recent stay with others. It is especially heartwarming when individual employees and staff are recognized. We will pass your kind comments on to Bonnie Moore in Breakfast as well as our entire staff. In this day and age when most hotels offer the same amenities it is the hotel staff... More 

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