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Comfort Suites

2.5 of 5
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60971 US 31 South, South Bend, IN 46614
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Ranked #13 of 29 Hotels in South Bend
A recent review
3 of 5 stars reviewed 1 week ago
csu3102
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77 reviews from our community

Traveler rating
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    12
    2
    4
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34
20
2
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Contributor
20 reviews 20 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this Comfort Suites off route 31 and found it to be just average for this class of hotel. They appear to be penny pinching with no replacement of toiletries. The room was clean. The computer had a virus and we could not log on to print boarding passes. Breakfast was ok but have had better. The employees... More 

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Warsaw, Indiana
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Not a bad night's sleep with comfortable beds and bedding. I was skeptical to stay in a budget hotel considering my husband and I were out for a romantic evening, but this was the hotel that the conference blocked, so we stayed. It wasn't bad at all. For a great breakfast, you may want to go elsewhere, but the free... More 

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ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review

Thank you for taking the time to leave a comment on Trip Advisor regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I am happy to see you enjoyed your... More 

North Olmsted, Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 17, 2015

This hotel was very dirty and we also found stink bugs in our room, The lady at the Breakfast was very rude and not friendly at all. I stayed there 3 days and I never seen a vacuum or heard a vacuum, the floors was very gross. Please go someone else.

Was this review helpful? Yes 1
ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review

Thank you for taking the time to leave a comment regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for... More 

Barrington, Illinois
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 18, 2015

The stay here was unplanned – caused by an 8 ½ hour traffic stand still on east bound I-80 Jan 9, 2015. To tired to drive on so we stayed here. A large suite room with comfortable beds. People at the front were friendly and helpful. Breakfast was good the next morning. Very thankful the hotel was nearby. This could... More 

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ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review

We would like to thank you for taking the time to leave a comment on Trip Advisor regarding your recent stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I hope the rest of your travel was comfortable and enjoyable. Thank you so... More 

Rochester, New York
Top Contributor
72 reviews 72 reviews
21 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 10, 2014

Found a great deal on this place for a stop on the road to Chicago. Great location, although not particularly convenient to dining options. Found a mall a few miles away - great for walking. The hotel was clean and quiet. Beds were very comfortable. The Comfort Suites brand is rapidly becoming our go-to choice when traveling.

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ComfortSuitesIN244, Guest Service Agent at Comfort Suites, responded to this review

Thank you for taking the time to write a review on TripAdvisor about your recent stay here. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank you again for... More 

Loganville, Georgia
Top Contributor
149 reviews 149 reviews
20 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 18, 2014

We stopped here for the night on a long road trip. What a nice break from the road! Staff was super friendly and check in was fast. Our room was a nice surprise. Very big, a couch, chair, desk, and bed with tons of space. Everything was clean and comfortable. The bed was really soft which I loved. Breakfast was... More 

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ComfortSuitesIN244, Guest Service Agent at Comfort Suites, responded to this review

Thank you for taking the time to give us such a nice review about your recent stay at our hotel. We appreciate all the compliments and the high score!! I'm glad you enjoyed your quiet, relaxing stay. I hope you come again soon so we can have another opportunity to exceed your expectations. Sincerely, Jill Hynes Guest Service Agent Comfort... More 

Terre Haute, Indiana
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 16, 2014

I stayed here while traveling for work. I arrived during the late night hours and the front entrance and parking area I used were well lit. The check-in was fast and friendly and I was in my room in minutes. There is a small shop in the lobby for drinks and snacks, not a huge selection but better than nothing.... More 

Was this review helpful? Yes 1
ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review

Thank you for taking the time to leave a comment on TripAdvisor regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comment will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Rockville, Maryland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 8, 2014

We travel to ND a few times a year and this time stayed at Comfort Inn for the first time on Rt.31 for football weekend. At first I was thinking it was too far away but it actually is only 10 minutes from campus and a GREAT place to stay. I would definitly recommend this as a hotel for football... More 

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ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review

Thank you for taking the time to leave a review about your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comment responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

Albany, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 24, 2014

Staff was very friendly at checkin. Breakfasts were very nice and well attended to by staff. We returned to our room at 11:00 pm on our first day and the beds had been stripped but not made up. The towels had been replaced so we knew the housekeeping staff had been in our room. The front desk person was very... More 

Was this review helpful? Yes
ComfortSuitesIN244, Front Office Manager at Comfort Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I have talked with the head housekeeper as well as the staff and this issue has been addressed to... More 

Top Contributor
68 reviews 68 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 17, 2014

We arrived in South Bend early. We asked if we could check in early. The clerk was happy to accommodate us. We loaded into our room, a double queen with a pull out. The room was spacious and the furniture nice. My complaint were the mattresses. The two queens were saggy and seemed to be covered in plastic. Every move... More 

Was this review helpful? Yes
ComfortSuitesIN244, Front Desk Agent at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jill Hynes... More 

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