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Candlewood Suites South Bend Airport

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3916 Lincolnway West, South Bend, IN 46628
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Candlewood Suites South Bend Airport
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Candlewood Suites South Bend Airport
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45 reviews from our community

Traveler rating
    18
    11
    2
    8
    6
See reviews for
20
5
1
10
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed here several times and I've never been disappointed. Latest stay was absolutely perfect. The only thing missing is a pool. I stay here because this is where my company sends me, it's one of the places I would absolutely spend my own money to stay at. I would give it 5 stars but I reserve that for luxury... More 

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Ocean City, Maryland
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 25, 2015

Traveling through the area we spent a night here while on the road. As an IHG member I try to stay at their properties. This was a nice , neat, clean location. Room was big and comfortable, lobby was clean and well lit. Brendan at the front desk was polite, cheerful and helpful, giving directions around the area and suggesting... More 

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Rick P, General Manager at Candlewood Suites South Bend Airport, responded to this review

Thank you for taking the time to leave a review regarding your stay with us at Candlewood Suites-South Bend. We are absolutely happy to hear that you enjoyed your stay! We pride ourselves on our cleanliness and our beautiful property. Brendan is a wonderful Guest Service Representative and I will make sure that he hears about your kind and thoughtful... More 

Clinton Township, Michigan
1 review
5 of 5 stars Reviewed November 5, 2014

I frequently stay at the Candlewood Suites and its the only place I would stay in South Bend. The rooms are always clean and the staff is friendly. James at the front desk is the man!!! He always hooks me up when I come in and book a last minute room for a week. Overall, I would highly recommend staying... More 

Was this review helpful? Yes
Rick P, General Manager at Candlewood Suites South Bend Airport, responded to this review

Nathan, We are happy to hear that you enjoy your stay with us! We value you as a repeat guest. It is always nice to see a familiar face! James is definitely a great addition to our staff. I know he and the rest of the staff try to always go above and beyond for our guests. Thank you for... More 

Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 27, 2014

My husband has been a Holiday Inn/IHG member for many years and this one seemed not good enough as a member IHG. Probably IHG has to do some renovations, and some changes on carpet which was all no smoking room but we still smell the smoking from the old carpet that need to be replaced. The lazy boy is need... More 

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Melanie H, Director of Sales at Candlewood Suites South Bend Airport, responded to this review

Thank you LFWG for taking the time to review your recent stay with us. It is our goal to always exceed our guest’s expectations and I’m very sorry to see that was not the case with you and your husband. We thank you for being IHG members and apologize that the room you were placed in was not up to... More 

Winneconne, Wisconsin
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 6, 2014

I stay here periodically for business. Super place. New. Modern. Comfortable. The rooms all have kirchenettes with dishes. Free popcorn. Thermostically controlled. Fitness room is A+. Front desk very friendly. I always look forward to staying here.

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Elyse H, General Manager at Candlewood Suites South Bend Airport, responded to this review

Dear Bob J, I cannot thank you enough for taking the time to share your experiences with everyone here at the Candlewood Suites in South Bend. We are so happy that you look forward to staying here; we look forward to hosting you during your stays! We're glad you appreciate the wonderful amenities we have to offer, and our staff... More 

Denver, Colorado
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 27, 2014

Disregard the past reviews that have knocked this hotel in the past. The negative reviews are really nitpicky, Internet and check in, really? This place is a steal for ND football weekends. The new manager is over the top friendly and goes out of her way to make your stay top notch. The location is not walking distance from the... More 

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Elyse H, General Manager at Candlewood Suites South Bend Airport, responded to this review

Dear Rsuhbo, If you were in South Bend right now, you would hear me screaming my thanks from the rooftop of the Candlewood Suites! My staff and I couldn't be more grateful that you took the time to share your kind words with us, and we couldn't be happier that you enjoyed your time with us. We sure enjoyed our... More 

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed September 2, 2014

Clean basic rooms. Hotel staff was phenomenal. They went out of their way to accommodate our needs and were gracious. The room had ample space for the four of us and a desk/dining area that worked well to manage business while away from the office on our family trip.

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Elyse H, General Manager at Candlewood Suites South Bend Airport, responded to this review

Dear T Y, We are pleased as punch that you enjoyed your stay with us at the Candlewood Suites in South Bend, IN! Taking care of our guests is our number one priority, and it makes me a proud member of the Candlewood staff to know that we were able to meet your needs. Let us know if there is... More 

Indianapolis, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

Our travel baseball team had a great experience staying at the Candlewood Suites in South Bend. Melanie stayed in constant communication with us leading up to our stay and she even put together a gift basket for each of the players when they arrived. The rooms were comfortable, and the staff was great! James at the front desk went out... More 

Was this review helpful? Yes 1
Rick P, General Manager at Candlewood Suites South Bend Airport, responded to this review

Stephen, Thank you for taking the time to leave a review regarding your stay with us here at Candlewood Suites-South Bend! I am absolutely happy to hear that you found Melanie and James helpful and accommodating! Our team always aims to go above and beyond for our guests! We hope that if you or your team returns to South Bend... More 

Winfield, Illinois
Top Contributor
145 reviews 145 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed June 11, 2014

I have been a Holiday Inn / IHG member for many years and this one seemed under par from the others I have stayed at. Check in was slow and even with my IHG number they could not find me in the computer. The Internet kept kicking out all the time the 2 days I was there and the room.... More 

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Elyse H, General Manager at Candlewood Suites South Bend Airport, responded to this review

Dear RadfordC, Thank you so much for being an IHG member! We sincerely appreciate your taking the time to let us know of your experience at our Candlewood Suites. As it is always our goal to exceed your expectations, we apologize for any inconvenience you were caused by a less then speedy check in. We also thank you for bringing... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

This is a very comfortable place. It's well appointed, clean, and has a kitchen. It even has a little grocery store on site. We were stuck there for 3 days, due to a big thunderstorm over Chicago. We were rerouted to South Bend to wait out the storm. The hotel offers a discounted rate to people in our situation. On... More 

Was this review helpful? Yes
Rick P, General Manager at Candlewood Suites South Bend Airport, responded to this review

I am overjoyed to hear that you enjoyed your stay with us! I am happy that we could accommodate you during a stressful situation. We are conveniently located a couple blocks east of the South Bend Airport, making our hotel a great choice when unfortunate weather causes delays in travel. Our guests happiness is the most important part of our... More 

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