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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis

2.5 of 5 38 W Rampart St, I-74 at exit 113, Shelbyville, IN 46176
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
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57 reviews from our community

Traveler rating
    24
    18
    9
    5
    1
See reviews for
17
15
2
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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There are newer reviews for Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
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Greensboro, NC
Top Contributor
93 reviews 93 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed May 11, 2014

I was planning to stay four nights and when I asked on the phone I was told that refrigerators were available. What they didn't tell me, until I was checking in, was that it cost $15 PER NIGHT for a refrigerator. I told her I didn't want to buy it, I just wanted to use it. After they realized how... More

Was this review helpful? Yes 1
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear Valued Guest, Thank you for choosing the Holiday Inn Express & Suites, Shelbyville, IN! I wanted to apologize for the miscommunication about the refrigerators at our Holiday Inn Express & Suites. We truly value all of our guests and are especially thankful for the IHG Reward Members who stay with us. As a guest-driven hotel we strive daily to... More

Fayetteville, Arkansas
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 10, 2014

I found this hotel to be more than acceptable and it was clean and affordable to boot. Shelbyville is a sleepy little hamlet in comparison to Indianapolis and this HIE is not far from the interstate (I-74). Due to it's angled location, road noise was not an issue for me although it could be for a traveler who struggles with... More

Was this review helpful? Yes
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear Valued Guest, Thank you for choosing the Holiday Inn Express & Suites, Shelbyville, IN! We are pleased to hear that your that you had a great experience. We truly value all of our guests and are especially thankful for the IHG Reward Members who stay with us. As a guest-driven hotel we strive daily to perfect our service, and... More

Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 18, 2014

The hotel is clean and the room (a suite with two queen beds) was spacious and updated. However, we were at the end of the hall in room 201 and had to listen to an extremely loud mechanical noise going on and off all night long. I'm not sure if we were by some kind of ventalation mechanical closet, but... More

Was this review helpful? Yes
Holly G, Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thank you for choosing the Holiday Inn Express & Suites, Shelbyville, IN! We are very sorry to hear about your experience in one of our rooms. Unfortunately, situations do occur in which our standard of service is not met. As a guest-driven hotel we strive daily to perfect our service, and meet the needs of our guest to be a... More

West Lafayette, Indiana
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 16, 2014

This hotel was about what I expected, but with a couple exceptions. The breakfast was better than most in hotels of this caliber. There were some delicious warm cinnamon rolls, as well as scrambled eggs, bacon, and biscuits and gravy. However, the bread, muffins, and bagels needed to be refilled, and the tables had not been wiped between uses. In... More

Was this review helpful? Yes
Alex P, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear BoilerGrammy, Thank you for taking the time to leave us your thoughts from your most recent stay with us. I am sorry that you did have a not so great experience with our breakfast bar. Please know that we pride ourselves on our ability to meet all of our guests needs, and rarely have missteps of this nature. I... More

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 9, 2014

This is a nice, newer hotel. One stay I was at the very end of the hall and apparently (based on the noise) next to a mechanical closet, but my other stay was nice and quiet. The rooms are nice, comfortable, and for the most part, quiet. The staff is very friendly and helpful. The only drawback is that the... More

Was this review helpful? Yes
Alex P, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear BlondieIAm, Thank you for takinng the time to review our hotel! I am glad to see that you have enjoyed your stays with us, especially that our staff was able to provide you a pleasant experience. I am sorry that you did not particularly like our motion sensor lights. It is true that we have installed the lights in... More

Toronto
Top Contributor
60 reviews 60 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 22, 2013

The room was comfortable and clean. There was noise from the Interstate as I forgot to ask for a room on the other side of the hotel. We were so tired from traveling that the noise didn't keep us awake. There is an elevator and for guest convenience, luggage carts. The secured Wifi was quickly and easily connected. There were... More

Was this review helpful? Yes
Alex P, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear rowdygirl, Thank your for reviewing our hotel, We are glad you found the rooms not only clean but comfortable as well. We are also happy you enjoyed not only our breakfast but the free wifi as well. Thank you again and we look forward to you staying with us again. More

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2013

My family and I stayed at the HIE for 2 nights for family wedding. The hotel was sold out and staff did an excellent job of making us feel comfortable. The hotel looked fairly new and was very clean. I am hearing that there's Salt water in the pool. The housekeeping staff cleaned our room while we were at the... More

Was this review helpful? Yes
Alex P, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Bea0811, Thank you for the review of your recent stay with us. I am glad to hear you enjoyed our property and that our staff made you and your family feel at ease durring your stay! I am sorry the hours of our shuttle were limited to your stay, but please know we are constantly working to make our property... More

New Bern, NC
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 19, 2013

This place was fairly new, love the bedding. Front desk lady was friendly and recommended a nice restaurant and even gave us a coupon for a free appetizer! We were road weary and it was the perfect spot. Not a whole lot of fast food or other places, but if you're looking for simple and quiet this is the place.... More

Was this review helpful? Yes
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear Caylinsgranny, Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs to be a Great Hotel Guests Love. Its awesome to hear that you had a great experience with us! We hope to see you back again soon!! Sincerely, Holly More

New Bern, North Carolina
Top Contributor
114 reviews 114 reviews
38 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed September 7, 2013

We were given a suite as an upgrade and the room was excellent. The young lady at the front desk on Saturday night, September 7th, was very cordial and accommodating. She gave us advice on where to eat supper which turned out to be very good.

Was this review helpful? Yes
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear GrandpaRick, Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs to be a Great Hotel Guests Love. We are very happy to hear that our staff did a great job in accommodating you during your stay with us. We hope... More

Senior Contributor
24 reviews 24 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 6, 2013

I reserved 2 rooms via Hotels.Com for 4 nights. When we arrived at the hotel after driving for 11.5 hours, we were told they only had one room reserved for us and had no other available rooms. The hotel blamed Hotels.Com for the mistake and over the next 3 days we heard them tell several other customers the same thing.... More

Was this review helpful? Yes
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear MadMorf, Thank you for taking the time to write your review on our property. We value what our guest have to say. We deeply apologize for the mix up with the thrid party booking company, and the noise level outside your room. Please be aware that this issues are being addressed with the management staff , so we are... More

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Additional Information about Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis

Address: 38 W Rampart St, I-74 at exit 113, Shelbyville, IN 46176
Phone Number:
Location: United States > Indiana > Shelbyville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis 2.5*
Number of rooms: 74
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