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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis

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38 W Rampart St, I-74 at exit 113, Shelbyville, IN 46176
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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
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69 Reviews from our TripAdvisor Community

Traveler rating
    28
    21
    14
    5
    1
See reviews for
20
18
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Michigan
Top Contributor
71 reviews 71 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff were great, property is great, rooms were great. Breakfast was generous and although the eggs were on the watery side, no complaints. Pool and hot tub were both nice. They had something for everybody and it was all solid. They were full, so we expected some craziness, but it was weird. It's not like people were running up and... More 

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thanks for your comments! We appreciate all of the feedback. We are glad you found the hotel to your liking and we do apologize about the noise. More 

2 reviews
5 of 5 stars Reviewed 1 week ago

The staff are awesome! They were able to help us with all of our needs, and wants. We got a great room for a very affordable price. Room was clean and comfortable, and Noise was very minimal. I love this place. I will be coming back.

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thanks! "AWESOME" is how we want all of our Guests to feel about their stay. We are glad that you found the staff helpful and the your room was clean and comfortable. We look forward to seeing you when you stay with us again. m.decamp@hiex-indy-shelbyville.com More 

Portsmouth, VA
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a 'points' stay here and at another major chain hotel across the street, one night each. I'd pick this hotel over the other. Room was clean, free breakfast always nice. Pay attention to which side of the hotel your room faces - we faced the the highway which I didn't notice but my husband did.

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thank you for your review. It is good to hear that you would choose us over our neighbor. We are glad you had a great stay and look forward to seeing you on your next visit. More 

Danvers, Massachusetts
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Average stay with an average room, average breakfast but incredibly noisy people in the surrounding rooms with slamming doors at all hours of the night and early morning. I am guessing these are Indiana Grand Casino people as there does not seem to be anything else around there. This place is okay but don't expect to get much rest, though... More 

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thank you for telling us about your stay. We are very sorry that you were disturbed by other guests. We try to observe quiet hours from 10pm to 10am. When necessary we will ask a guest to be considerate of other guests.. More 

Nashville, Tennessee
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 22, 2015

The property is very clean and well maintained, and the front desk staff was very friendly when I arrived to check in. The room was clean and comfortable and in line with what I've come to expect from Holiday Inn Express as I travel frequently for business. Breakfast could have been just a touch better - the cheese omelet I... More 

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear Ron B, Thanks for taking time to tell us how we did on your visit. I am glad that you enjoyed your stay. I will work with the General Manager to make sure we are doing a better job with the omelets. If I can be of any further assistance, please contact me. Murry DeCamp, Guest Experience Champion, m.decamp@hiex-indy-shelbyville.com More 

Bloomington-Normal, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed April 20, 2015

We stayed at this hotel on Final Four weekend. I made a mistake when booking the room and requested a King bed instead of two doubles. My family of four had traveled to the Final Four and a king bed was not going to work for us. We explained our mistake and asked to be moved. Because the hotel was... More 

Was this review helpful? Yes
Murry D, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear Chopperwife, Thanks for taking time to tell us how we did. We are glad that you enjoyed your stay and that we could make the room switch for you. I am glad that Kaitlyn was able to switch your room and treated you properly. I apologize for how Taylor behaved. I will share this review with him as a... More 

Frankfort, Indiana
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 28, 2015

We were satisfied with the hotel room, express breakfast, and service. The King Bed was comfortable, and the room was very clean. The only drawback was that the hot tub was cold. Management needs to heat it early enough so that it will be hot at 10 a.m. Checkout is at 11 a.m. Therefore, to accommodate travelers, the hot tub... More 

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thanks! We are glad that you enjoyed your bed and your clean room. We are very sorry that we were having heater problems with the hot tub when you were here. We actually keep it heated 24 hours but the heater was broken. It took several trips for the outside service to get it back up and running. We apologize... More 

Dayton Ohio
Top Contributor
66 reviews 66 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed March 9, 2015

Thy hotel was fine. Kevin in maintenance was able to put a fridge in our room. He was very helpful. The breakfast buffet was great with lots of choices. The inn is a little bit back off the road, but I got a great corporate rate. Coffee and tea 24/7. I recommend.

Was this review helpful? Yes
Murry D, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

We would like to thank you for taking the time to let us know how your stay was. We are glad that you had a great stay and that Kevin was able to help you. Thank you for staying with Holiday Inn Express and we look forward to serving you the next time you are in Shelbyville, IN. More 

Crestwood, Kentucky
Top Contributor
104 reviews 104 reviews
56 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 14, 2015

I stay at a lot of Holiday Inn Express Hotels and this location proved a fine place to stay and ranks in the middle half of this hotel chain. The room was comfortable and the bed very pleasant. the breakfast staff seemed somewhat disorganized or preoccupied. No huge defects just little things. I would stay here again.

Was this review helpful? Yes
Holly G, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

We appreciate your time in providing feedback about your recent stay. Thank you for staying with us. We apologize for any inconvenience you experienced with the breakfast staff. We (Holiday Inn Express) strive for excellence in serving our guests and to be called average for a Holiday Inn Express is a good compliment. If there as anything we can do... More 

Kingsport, Tennessee, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

This hotel was very clean and well maintained. The front desk staff was extremely friendly and professional. Room was nice size and air conditioning/heating unit worked well and it was easy to keep the room temperature comfortable.

Was this review helpful? Yes
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