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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis

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38 W Rampart St, I-74 at exit 113, Shelbyville, IN 46176
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
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83 Reviews from our TripAdvisor Community

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Arena, Wisconsin, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Everything was great, access to interstate, nice pool, friendly staff, clean, good breakfast. One problem, thin walls. The adjoining room was up with undisciplined kids till 1am. I haven't had to bang on the walls to let someone know they are too noisy since the mid 1990s.

Helpful?
Thank Dana S
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thank you Dana S for the excellent score and the wonderful comments. We strive to keep the hotel "very clean" for all of our guests. Yes, we are the newest hotel in Shelbyville. Glad you found the staff "friendly" and that "everything was great". We are sorry that you were disturbed by those in the adjoining room. More 

New York
Level Contributor
121 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed December 20, 2015

I recently had to be in Shelbyville for business, and the Holiday Inn Express was perfectly fine. The place was lovingly decorated for the holidays, and the hotel staff was very congenial. The room was a good size and the price was reasonable.

Helpful?
Thank PatSnyder
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thank you for your comments. We do enjoy decorating for the holidays and are glad that you appreciated it. We look forward to serving your lodging needs the next time you are in Shelbyville on business. More 

Fort Wayne, Indiana
1 review
1 of 5 stars Reviewed December 17, 2015 via mobile

Holiday Inn is usually known for quality. However this particular one is everything, but quality. Room was a little dirty, but that was not the worst or even close. At 2 am keys to our room were given to two drunk men who kept slamming the door because we had the deadbolt on. When I went to complain 5 other... More 

Helpful?
Thank AMBER W
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

I am very sorry about the problems you encountered. This is not the way we want to treat our guests. I am going to use this as an example to review customer service with our front desk staff. The lady you observed was the front desk supervisor not the General Manager. The GM and I will work with the front... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 15, 2015

I have stayed here a couple times while in town visiting family. The hotel is conveniently located and easy to find. The property is nice and the rooms are clean. My family is very particular about smells. The first room we were given had a bad odor. We went to the front desk and ask for a different room with... More 

Helpful?
Thank ElvisTrio
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thanks for your comments! We are glad that you found the "property is nice and the rooms are clean." I am glad that the front desk promptly and professionally handled your request for a room change. We look forward to serving you and your family on your next visit to Shelbyville. More 

Covington, Kentucky
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 9, 2015 via mobile

I stay at a lot of hotels for business and this one was by far on the high end of cleanliness . The room was nice and I had no complaints about any raggedy furnishings. My one complaint would be the road noise from interstate 74. Perhaps other rooms are quieter if I was to give you advice it would... More 

Helpful?
Thank Steve H
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear Steve H. We are glad that you found our standards of cleanliness on the high end. We appreciate your business and look forward to seeing you the next time business brings you to Shelbyville. I apologize for the highway noise and suggest you request a room on the back of the hotel next time. We do have ear plugs... More 

Indianapolis, Indiana
1 review
3 of 5 stars Reviewed November 19, 2015

I booked a block of rooms on behalf of a client and requested a standard 10%commission on the total room pick up. That commission was included in our contract. Now, six weeks after the event has past, I cant get the manager, Holly Gossett to return my calls and no check has been forthcoming. I have asked them via email... More 

Helpful?
Thank Incensed I
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear Incensed I, Thank you for your review regarding your recent stay at Holiday Inn Express Shelbyville Indianapolis, IN. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

Chicago
Level Contributor
91 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed October 17, 2015

Hotel and rooms are spotlessly clean and tastefully decorated. You can tell the staff takes pride in cleanliness. Indoor pool water was a tad chilly, but warm enough to swim. Hot tub is small, but has great jets and a nice hot tempurature. Bed was extra firm, a bit too firm for me but not uncomfortable. Pillows are very comfortable... More 

Helpful?
Thank ChicagoMom2003
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

ChicagoMom2003, Thank you for taking your valuable time to let us know how we did. We appreciate your wonderful comments and will share them with our staff. Sorry about the highway noise. We do have ear plugs at the front desk for those who need them. Yes, the back side is much quieter. If I can be of any assistance,... More 

Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 5, 2015 via mobile

Stayed at this property for a business meeting. It was off the beaten path but my GPS brought me straight to it. The workers at the front desk were very disengaged when I checked. They were busy laughing and playing. When I got up to workout the next morning, the front desk worker was sleep in the back but woke... More 

Helpful?
1 Thank Nunngirl
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Nunngirl, Thank you for choosing our Holiday Inn Express & Suites. We want to apologizes for your interaction experience with our front desk staff. There are times when unexpected situations occur and situations handled with careless decisions. We do address any issues as they arise when we are able to identify them. I understand your concern and deeply apologize, please... More 

Walkerton, Indiana
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 31, 2015

The manager on the desk when we checked in was excellent in customer service. I believe his name was John. I could not figure out the hot tub, and he came and immediately got it running. There was ice water on the tables in the lobby for guests. There was coffee 24 hours a day. Everything was very CLEAN. All... More 

Helpful?
Thank BEVERLY W
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Beverly, WOW! Thank you for your awesome feedback and choosing our Holiday Inn Express & Suites! I am glad John was excellent in customer service and able to help you with spa in a timely manner, and you enjoyed the welcoming ice water and coffee. It makes it a great stay with a clean atmosphere and a friendly maintenance personnel... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 17, 2015 via mobile

Stayed overnight at this hotel - conveniently located close to casino, gas stations, and restaurants. Very clean and well kept. Rooms were large and the beds were very comfortable. All staff was very polite. Our family had 3 rooms and everyone was pleased.

Helpful?
1 Thank drk-blh
Holly G, General Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

drk-blh, Thank you for your positive feedback! We are very pleased everyone enjoyed their stay. We value very guest to have a Great Experience! We strive for Excellence in very stay! We hope you to see you in the near future! Kind Regards, More 

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