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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis

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38 W Rampart St, I-74 at exit 113, Shelbyville, IN 46176
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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
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63 reviews from our community

Traveler rating
    27
    18
    12
    5
    1
See reviews for
17
18
3
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frankfort, Indiana
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were satisfied with the hotel room, express breakfast, and service. The King Bed was comfortable, and the room was very clean. The only drawback was that the hot tub was cold. Management needs to heat it early enough so that it will be hot at 10 a.m. Checkout is at 11 a.m. Therefore, to accommodate travelers, the hot tub... More 

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Dayton Ohio
Top Contributor
61 reviews 61 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thy hotel was fine. Kevin in maintenance was able to put a fridge in our room. He was very helpful. The breakfast buffet was great with lots of choices. The inn is a little bit back off the road, but I got a great corporate rate. Coffee and tea 24/7. I recommend.

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Murry D, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

We would like to thank you for taking the time to let us know how your stay was. We are glad that you had a great stay and that Kevin was able to help you. Thank you for staying with Holiday Inn Express and we look forward to serving you the next time you are in Shelbyville, IN. More 

Crestwood, Kentucky
Top Contributor
87 reviews 87 reviews
48 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 14, 2015

I stay at a lot of Holiday Inn Express Hotels and this location proved a fine place to stay and ranks in the middle half of this hotel chain. The room was comfortable and the bed very pleasant. the breakfast staff seemed somewhat disorganized or preoccupied. No huge defects just little things. I would stay here again.

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Holly G, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

We appreciate your time in providing feedback about your recent stay. Thank you for staying with us. We apologize for any inconvenience you experienced with the breakfast staff. We (Holiday Inn Express) strive for excellence in serving our guests and to be called average for a Holiday Inn Express is a good compliment. If there as anything we can do... More 

Kingsport, Tennessee, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

This hotel was very clean and well maintained. The front desk staff was extremely friendly and professional. Room was nice size and air conditioning/heating unit worked well and it was easy to keep the room temperature comfortable.

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Gas City, Indiana
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 6, 2015

Other HEI's should be forced to come spend time in this one. Great staff from the time we entered until we checked out and left. Attentive to needs, including keeping breakfast open until noon on New Year's day. I'd recommend this place to any of my friends.

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Chicago, IL
Top Contributor
72 reviews 72 reviews
57 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed December 4, 2014

WHY DID WE STAY HERE? My partner and I were on a two-day trip and didn't know in advance where we would stop. Approaching Shelbyville, we decided it was time to call it a night. I checked for hotels on the I-phone and three showed up. A Quality Inn, a Comfort Inn (I think it showed a $72 price) and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear ChicagoKen60657, Thank you for your feedback regarding your recent visit at our hotel. I truly apologize for the not up to par experience you had during you stay with us. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as your comments will be forwarded to the management.... More 

Chicago, IL
Top Contributor
113 reviews 113 reviews
85 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed November 21, 2014

We stayed at the hotel for Breeders cup days at the Indiana Grand racetrack. We were very surprised by how nice the track is! And a decent casino except no actual table games and lots of smokers. Plus this hotel is a nice option since it is so close by and you don't have to take the expressway to get... More 

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Indianapolis, Indiana
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 4, 2014 via mobile

Upon checking in Holly, the manager was very friendly and asked how my day was going. She then booked me in and I was very pleased, not surprised; as this is a Holiday Inn. The outside and inside are very clean, and the breakfast area is very large and well lit. I used the pool and jacuzzi along with the... More 

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Indianapolis, Indiana
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 1, 2014

This hotel is near the interstate but without any road noise at all. Check-in was easy and staff was polite. Hotel common areas and were were spotless. I did not use the pool or hot tub but I did peek in and it looked to be equally clean. The room had ample electrical outlets, including two right at the bedside... More 

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Cynthiana, Kentucky
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 26, 2014

Hotel was easy to find and was very close to Indiana Grand. Desk staff was friendly but when I asked for upgrade was told there was none available at that time but that we had a king room. Once in the room we found that we had a 2 bed queen room. I called front desk and informed desk staff... More 

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