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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis

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38 W Rampart St, I-74 at exit 113, Shelbyville, IN 46176
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Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis
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70 Reviews from our TripAdvisor Community

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Traveler rating
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    15
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington, Indiana
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a king suite on the 3rd floor, on the back side away from the interstate, which was good. The suite is actually just an open floor plan, with a couch in the middle of the room, bed on one end, and bathroom on the other. The room was nice, clean, and the bed was comfortable. There is a... More 

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thank you for your comments. I am glad that you enjoyed your room and found it "nice, clean, and the bed was comfortable". We are happy to provide a breakfast that is "cut above the typical continental breakfast." I am sorry that the coffee was not hotter. I have spoken with the GM about the staff. We want them to... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is clean, the staff is friendly and it is in a perfect location! The pool is indoor, which is perfect for indiana weather! The hot tob is fabulous! The location is perfect! It's only a few miles from a walmart, and the famous pizza king!

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

"FANTASTIC" What a great review. Thank you for the compliments. We are glad that you enjoyed your clean room, the location, the friendly staff and the indoor pool. We look forward to seeing you the next time you are in Shelbyville. More 

Michigan
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Staff were great, property is great, rooms were great. Breakfast was generous and although the eggs were on the watery side, no complaints. Pool and hot tub were both nice. They had something for everybody and it was all solid. They were full, so we expected some craziness, but it was weird. It's not like people were running up and... More 

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thanks for your comments! We appreciate all of the feedback. We are glad you found the hotel to your liking and we do apologize about the noise. More 

2 reviews
5 of 5 stars Reviewed May 25, 2015

The staff are awesome! They were able to help us with all of our needs, and wants. We got a great room for a very affordable price. Room was clean and comfortable, and Noise was very minimal. I love this place. I will be coming back.

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thanks! "AWESOME" is how we want all of our Guests to feel about their stay. We are glad that you found the staff helpful and the your room was clean and comfortable. We look forward to seeing you when you stay with us again. m.decamp@hiex-indy-shelbyville.com More 

Portsmouth, VA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 19, 2015

We had a 'points' stay here and at another major chain hotel across the street, one night each. I'd pick this hotel over the other. Room was clean, free breakfast always nice. Pay attention to which side of the hotel your room faces - we faced the the highway which I didn't notice but my husband did.

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thank you for your review. It is good to hear that you would choose us over our neighbor. We are glad you had a great stay and look forward to seeing you on your next visit. More 

Danvers, Massachusetts
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 18, 2015

Average stay with an average room, average breakfast but incredibly noisy people in the surrounding rooms with slamming doors at all hours of the night and early morning. I am guessing these are Indiana Grand Casino people as there does not seem to be anything else around there. This place is okay but don't expect to get much rest, though... More 

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thank you for telling us about your stay. We are very sorry that you were disturbed by other guests. We try to observe quiet hours from 10pm to 10am. When necessary we will ask a guest to be considerate of other guests.. More 

Nashville, Tennessee
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 22, 2015

The property is very clean and well maintained, and the front desk staff was very friendly when I arrived to check in. The room was clean and comfortable and in line with what I've come to expect from Holiday Inn Express as I travel frequently for business. Breakfast could have been just a touch better - the cheese omelet I... More 

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear Ron B, Thanks for taking time to tell us how we did on your visit. I am glad that you enjoyed your stay. I will work with the General Manager to make sure we are doing a better job with the omelets. If I can be of any further assistance, please contact me. Murry DeCamp, Guest Experience Champion, m.decamp@hiex-indy-shelbyville.com More 

Bloomington-Normal, Illinois
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed April 20, 2015

We stayed at this hotel on Final Four weekend. I made a mistake when booking the room and requested a King bed instead of two doubles. My family of four had traveled to the Final Four and a king bed was not going to work for us. We explained our mistake and asked to be moved. Because the hotel was... More 

Was this review helpful? Yes
Murry D, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Dear Chopperwife, Thanks for taking time to tell us how we did. We are glad that you enjoyed your stay and that we could make the room switch for you. I am glad that Kaitlyn was able to switch your room and treated you properly. I apologize for how Taylor behaved. I will share this review with him as a... More 

Frankfort, Indiana
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 28, 2015

We were satisfied with the hotel room, express breakfast, and service. The King Bed was comfortable, and the room was very clean. The only drawback was that the hot tub was cold. Management needs to heat it early enough so that it will be hot at 10 a.m. Checkout is at 11 a.m. Therefore, to accommodate travelers, the hot tub... More 

Was this review helpful? Yes
Murry D, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

Thanks! We are glad that you enjoyed your bed and your clean room. We are very sorry that we were having heater problems with the hot tub when you were here. We actually keep it heated 24 hours but the heater was broken. It took several trips for the outside service to get it back up and running. We apologize... More 

Dayton Ohio
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed March 9, 2015

Thy hotel was fine. Kevin in maintenance was able to put a fridge in our room. He was very helpful. The breakfast buffet was great with lots of choices. The inn is a little bit back off the road, but I got a great corporate rate. Coffee and tea 24/7. I recommend.

Was this review helpful? Yes
Murry D, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville - Indianapolis, responded to this review

We would like to thank you for taking the time to let us know how your stay was. We are glad that you had a great stay and that Kevin was able to help you. Thank you for staying with Holiday Inn Express and we look forward to serving you the next time you are in Shelbyville, IN. More 

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