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BEST WESTERN Classic Inn

2.5 of 5
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533 West Eaton Pike, Richmond, IN 47374
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BEST WESTERN Classic Inn
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Ranked #3 of 11 Hotels in Richmond
A recent review
5 of 5 stars reviewed 1 week ago
EVGR Petersburg PA
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178 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, NY
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We called ahead from the road for a reservation (AAA) and got there about 5:00 PM after 500 miles. We had specified a non-smoking room and they assured us the entire property was non-smoking. When we got to room 324A, it reaked with smoke! A call to the desk brought an offer to spray with room freshener, but we rejected... More 

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amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

My apologies that your stay was anything but less than satisfactory. We do promote a 100% smoke free establishment and we do appreciate you bringing the odor to our attention, this has been addressed and corrected. Hopefully the new room we provided was a better accommodation. We do offer Microwave and Refrigerators in all of our guest rooms, I apologize... More 

Petersburg PA
Top Contributor
158 reviews 158 reviews
102 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed 1 week ago

Checkin was efficient and professional. Clerk gave me a room on third floor away from families and pool on the first floor when I asked for a quiet room. Room was welcoming, clean and a large bathroom. TV and wifi worked well. Breakfast was typical continental but plenty of seating and food was well-stocked and good.

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amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

We appreciate the wonderful review and appreciate your business. Come back and see us again soon, Amy W - GM More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We have been staying at this Best Western for over 6 years when we visit our grandchildren. It is clean and a good value. We had asked for a late checkout so we could use the pool and then use our room to bath the children. The manager refused unless we paid for a half a day, which she had... More 

Review collected in partnership with Best Western

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amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

We do appreciate you choosing Best Western Classic Inn, Richmond. My sincere apologies that due to sold out status, we were unable to accommodate a late checkout. Unfortunately when the hotel is booked solid with groups, it is very difficult to grant late check outs due to staff demand. We do hope to see you again in the near future.... More 

Naperville, IL, United States
1 review
3 of 5 stars Reviewed 1 week ago

We were really disappointed in the pool, it was cold (advertised as heated, and since it's enclosed in glass aside the hotel, it was REALLY cold!) and the filtration system wasn't on. Other than that, wonderful staff and a nice room.

Review collected in partnership with Best Western

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amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

My apologies that the temperature of our swimming pool was not to your expectations. We do keep this setting set year round. Hopefully on your next trip it is more accommodating. Thanks, Amy W - GM More 

heath, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We just needed somewhere to stay that was reasonable for the night ,very clean hotel with mostly nice staff.We were very impressed for the price.It was very conveinent to food and stores.Would consider staying again.

Review collected in partnership with Best Western

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amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

So happy to hear about your experience. We hope to see you again in the near future. Amy W. More 

United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I was a little bit nervous booking a room at this venue, however, it was a great place to stay and I'm sure that I'll be staying here again when I need to come to town. Staff was very friendly, the breakfast looked great, even if I don't eat breakfast. and my room was pretty comfortable, definitely spacious!

Review collected in partnership with Best Western

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amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

We are happy that you chose to stay at Best Western Classic Inn, Richmond. We do our best to provide wonderful service and a nice clean guest room. We hope to see you again in the near future. Amy W. More 

Huntington, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The front desk staff was very friendly and accommodating, housekeeping staff was friendly and did a great job. Everything was clean and pleasant, shower was A+! Endless hot water, nice water pressure...nothing here let us down. Our son loved the fitness room and pool. The whole family agrees that we would gladly stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

It was a pleasure having you stay at our Inn, we appreciate you and your business! I have an amazing staff and the feedback you provided is greatly appreciated. We take pride in providing "Above the Rest" Hospitality. Come back and see us soon! Amy W. More 

Oskaloosa
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We needed 2 rooms for an overnite. This was close to I70 and we liked the rates. Clean and roomy. Very friendly check in clerk. He took the time to show us the rooms. Very well prepared and variety breakfast. Flavored water in a nice dispenser was a new addition. Also one rarely sees bacon at motels.

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

Thank you for sharing feedback on your most recent stay at our Inn. Glad to hear that Thomas took good care of you during your check in. I greatly appreciate the positive review on our Continental Breakfast. This seems to be the biggest complaint from our guests and I am not sure why, given our extensive and variety of selection.... More 

Franklin, United States
1 review
2 of 5 stars Reviewed 5 weeks ago

Reserved a room for 2 nights. Heat unit set off smoke alarm when unit was turned on. Next morning was unable to take showers because shower did not work. Tried to move to another room and heating unit was unplugged. Told that this was due to earlier servicing. and plumbing was also a mess in this room.

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

Thank you for sharing your feedback on your most recent stay at Best Western Classic Inn. I do apologize for the inconvenience of the HVAC unit. We recently had all of our units serviced and cleaned and this may have caused the issue with the smoke detector. If you would like to contact the property direct, I would be more... More 

1 review
5 of 5 stars Reviewed March 5, 2015

The Best Western was very nice and their prices are excellent. Courteous staff. Great breakfast buffet. We always enjoy the indoor pool and the fitness area. We stay here every time we come to Richmond which is 2 - 3 times per year.

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

Thank you for sharing your feedback. We are pleased to have you as repeat customers and look forward to having you back. Amy W More 

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