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BEST WESTERN Classic Inn

2.5 of 5
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533 West Eaton Pike, Richmond, IN 47374
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BEST WESTERN Classic Inn
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Ranked #3 of 11 Hotels in Richmond
A recent review
4 of 5 stars reviewed 1 week ago
Helen B East Dover, Vt., United States
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186 reviews from our community

Traveler rating
    64
    70
    35
    9
    8
See reviews for
70
49
24
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (186)
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    (43)
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    (59)
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East Dover, Vt., United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

This hotel was clean and comfortable. The room was bright, bed was comfortable and the water nice and hot in the shower. Breakfast was very good. The person at check in was very nice and helpful. We did enjoy our stay at this hotel - and it was probably the best one we stayed at our entire trip across country.

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

So glad to hear about the great experience you had at our Inn. Our staff strives to be the best and their hard work and dedication are amazing. I am very proud of each of them on a daily basis. Thanks again! We hope you visit again in the future, Amy W. - GM More 

Des Moines, Iowa
Contributor
14 reviews 14 reviews
8 hotel reviews
4 of 5 stars Reviewed 1 week ago

Wonderful front desk help. Room was very comfortable, and clean. I didn't notice a train track so near by. I'm a lite sleeper. They accept dogs with a small deposit. Breakfast biscuits were cold, gravy was lukewarm. Fresh fruits

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

Thank you for sharing your feedback. We do appreciate your business. Come back and see us again, Amy W. - GM More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stay at Best Western Hotels frequently due to the value and quality. This facility was no exception. However, I wanted to take breakfast back to my daughter and grandson as they had had a poor night's sleep and I wanted them to sleep in past the time breakfast was served. I was disappointed to see a sign prohibiting breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

Glad to hear you enjoyed your stay at our Inn. We hope to see you again in the near future. Amy W. - GM More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This Best Western lives up to the quality standards we have usually found in this chain. The room was fine and clean. The staff were helpful. The food, while free, could be better. The eggs taste like reconstituted powdered eggs but I appreciate the cost and effort of trying to provide fresher eggs to customers. How about quiche? It might... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

Thank you for sharing your review. We do appreciate your business and hope to see you again in the near future. Amy W. - GM More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This place ain't the Ritz but its not the cheap place either. It gets the job done credibly. Its one of the nicer hotels I've stayed at. Very nice and prompt service!! This would be a hotel I would more than likely stay at again.

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

Thank you for sharing your review. We appreciate your business and hope to see you again in the near future. Amy W. - GM More 

Ann Arbor, Michigan
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best Western in Richmond, IN is a nice quiet hotel with comfortable beds. It served us well while attending the Stateline Basket Weaving conference. The rooms are fairly large with decent internet. Upon check-in we found the bed to have a blood stain -yuck. The maid quickly changed the linens. The coffee in the breakfast area in sub-par to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

Thank you for taking time to share your most recent experience at our Classic Inn. We hope to see you again in the near future, Amy W, - GM More 

East Liverpool, Ohio
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We spent two nights here, not sleeping because of a tremendous amount of hallway noise. I did not blame the discourteous guests on the hotel staff, but I did blame them for not addressing the problem. We spoke to the front desk twice, and were assured the problem would not be repeated, but we might as well have been talking... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

Our sincerest apologies that your stay was not to your expectations. We do hope in the future you stay again and give us the opportunity to provide you with a more comfortable stay. We appreciate your business, Amy W. - GM More 

New Haven, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I was very happy with my stay overall. The staff were very nice and friendly and the room was clean and comfortable. There's a train that you hear go by every few hours but it's not really disturbing. I would recommend this hotel to anyone who's in the area for a night or two.

Review collected in partnership with Best Western

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

So pleased to hear that you enjoyed your stay. We hope to see you again in the near future. Amy W. - GM More 

Rochester, NY
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We called ahead from the road for a reservation (AAA) and got there about 5:00 PM after 500 miles. We had specified a non-smoking room and they assured us the entire property was non-smoking. When we got to room 324A, it reaked with smoke! A call to the desk brought an offer to spray with room freshener, but we rejected... More 

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

My apologies that your stay was anything but less than satisfactory. We do promote a 100% smoke free establishment and we do appreciate you bringing the odor to our attention, this has been addressed and corrected. Hopefully the new room we provided was a better accommodation. We do offer Microwave and Refrigerators in all of our guest rooms, I apologize... More 

Petersburg PA
Top Contributor
158 reviews 158 reviews
102 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Checkin was efficient and professional. Clerk gave me a room on third floor away from families and pool on the first floor when I asked for a quiet room. Room was welcoming, clean and a large bathroom. TV and wifi worked well. Breakfast was typical continental but plenty of seating and food was well-stocked and good.

Was this review helpful? Yes
amy w, General Manager at BEST WESTERN Classic Inn, responded to this review

We appreciate the wonderful review and appreciate your business. Come back and see us again soon, Amy W - GM More 

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