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All 11 Richmond hotels

Quality Inn and Conference Center

3.0 of 5 Hotel   |   5501 National Road East, Richmond, IN 47374 (Formerly Holiday Inn Richmond)
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Quality Inn and Conference Center
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58%
Ranked #6 of 11 hotels in Richmond
A recent review
5 of 5 stars reviewed 2 weeks ago
david m Indianapolis, Indiana
  • Overview
  • Reviews (119)
  • Photos (14)
  • Amenities
  • Room tips (11)
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119 people have reviewed this hotel

Traveler rating
    51
    17
    17
    21
    13
See reviews for
29
21
9
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
Belington
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Bed had hair in it and some type of brown smear in the middle if the bed I'm pretty easy going I've traveling for 21 years staying in motel 10 months out of the year this was pretty bad the rest of the room was ok clean for a working man did have a moderate smell of smoke witch is... More

Was this review helpful? Yes
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

Thank you for completing the survey. I'm extremely sorry your room did not meet your expectations. Apparently the room was not properly checked before you checked in. Please accept my apology. You, as our guest, deserve the very best and you are the most important part of our jobs. Please do not give up on us and, if possible, give... More

Top Contributor
56 reviews 56 reviews
30 hotel reviews
124 helpful votes 124 helpful votes
2 of 5 stars Reviewed 1 week ago

My son and I stayed at the Richmond Quality Inn on a road trip. The location is fairly convenient, relatively close to the interstate. However, the desk was deserted when we arrived (late at night); apparently the staff was on a smoke break. Someone eventually showed up and got us checked in. The room was OK, but the walls are... More

Was this review helpful? Yes
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

Thank you for completing the survey. From your remarks it sounds as if your stay could of been a lot better than it was. I'm sorry we did not meet your expectations but do hope you will give us another opportunity to give you the complete service you deserve. You, and our other guests, are the most important part of... More

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

had a fine stay here. good people work here,and good service.stayed here about a month with little or no problems. management treated me with respect, and if there was any problems they were taken care of. i appreciated that fully. housekeeping was excellent.

Was this review helpful? Yes
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

We thank you for completing the survey. We are very happy that you had a good stay and we appreciate the wonderful scores you gave us. Our guests are very important to all of us here. More

Columbus, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

My experience Being here was good the stuff was amazing They treated Me kind and with respect I was here for business purpose I would recommend people. To stay here when you visit Richmond,Indiana The hotel is the most cleanness environment i ever visit.

Was this review helpful? Yes
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

Thank you for your kind words. We appreciate feedback from our guests. More

Pikeville, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I wish that I could have given this hotel a negative rating! We are at the hotel now and it is awful. Not only is the hotel disgusting but the staff are horrible as well. The parking lot is full of sketchy people, everything is nasty, when we complained about the partying next door they basically said "tough luck", they... More

Was this review helpful? Yes 1
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

I'm extremely sorry you had such a horrible experience at our hotel. I'm also sorry the staff did not treat you more kindly. We, or at least the majority of us, try to make our guests stay as comfortable and as enjoyable as we can. Once again, I am sorry for your poor experience. More

Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

If you are in the Richmond area, this is the best hotel for your stay! Not only are the rooms consistently clean and comfortable, but the staff is wonderful; they truly make you feel at home while still maintaining a professional atmosphere. For budget hotels, I feel that having a well-trained staff with outstanding customer service skills is top priority... More

Was this review helpful? Yes
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

Thank you for completing the survey. We appreciate all feedback that we receive. Hope to see you again. More

Chatham, IL
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 19, 2014

I was really nervous after reading the reviews after booking this hotel on Priceline. Let me tell you, the reviews are spot on if not overly generous. Everything about this hotel is disgusting. Stains everywhere. Unpleasant smells everywhere. Hotel temp is so varied you feel like you're walking through ten different climates. Found pubic hair in multiple places and the... More

Was this review helpful? Yes 2
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

I'm sorry your stay with us was not what you had expected. We do respond to as many of the survey as we can. We also take them seriously. We are attempting to address the issues you mentioned but it takes time and money. We are doing as much as we can as quickly as we can. We do appreciate... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

I stayed here in May 2014 for one Saturday night, and had a great time. The hotel is an older building and the decor could use an update, but everything was spotless, the hotel staff were friendly and helpful, and the free breakfast was unusually good for a hotel in this price range. The pool was open although I did... More

Was this review helpful? Yes 1
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

Thank you for completing the survey and we do truly appreciate your feedback. I am sorry it has taken me so long to take the time to thank you. We hope to see you again in the near future. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

Great place to stay. Nice staff, nice owner, clean rooms, excellent business. I would recommend anyone to stay here if they have a chance. There is a restaurant in basement of the hotel, great food, great servers. All together this is an excellent place to stay. There are great places to shop within the area. I love this place.

Was this review helpful? Yes 1
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

We appreciate you taking the time to complete the survey. We also love to receive feedback from our guests so we can make the stays better for all our guests. Please accept my apology for taking so long to show our appreciation by not responding sooner to your survey. We hope to see you again so we can make your... More

Richmond, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2014

I was very pleased with my stay at this Quality Inn. I was here for three nights. The price of the stay was fair. The staff was very friendly and helpful. They man at the front desk even recommended so local places to order from that he thought would make my stay more enjoyable. Some of the amenities were a... More

Was this review helpful? Yes 1
Patricia M, Accountant at Quality Inn and Conference Center, responded to this review

Thank you for the kind remarks you made about our hotel. We truly appreciate hearing what you thought. You are correct that some things are kind of outdated, but we are attempting to correct this situation a little at a time. Once again, thank you for taking the time to respond to the survey. More

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Additional Information about Quality Inn and Conference Center

Address: 5501 National Road East, Richmond, IN 47374 (Formerly Holiday Inn Richmond)
Phone Number:
Location: United States > Indiana > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn and Conference Center 3*
Reservation Options:
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Also Known As:
Quality Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn

14 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Quality Inn & Conference Center Richmond, IN offers great customer service,clean rooms, convenient to local businesses and attractions. We welcome all guests, even the furry four legged ones at a small nominal fee. Our hotel offers multipal room types including two and three room suites and rooms with jacuzzi's. All rooms include iron and ironing boards, coffee makers, hair dryers, cable TV with 68 channels, ergonomic chairs, desks or spacious work tables. We also offer microwaves and refrigerators upon request at no additional charge. Visit our Under Ground Lounge with its mahogany bar offering a limited menu and drink specials. Our sales and catering staff is available for all of your memorable moments or business needs. Hotel aminities include; free wi-fi through out the entire hotel, heated indoor pool, newly equipped fitness center,24 hour business center, 24 hour coffee bar, and on-site guest laundry. Making your stay a complete success is our goal. From the moment you enter the Quality Inn & Conference Center our staff has made a personal commitment to exceed your expectations. Home of the unusual tie collection - bring yours with a short note on why it's special and we may frame it and add it to the collection. ... more   less 
Number of rooms
135

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