We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn and Conference Center

5501 National Road East, Richmond, IN 47374 (Formerly Holiday Inn Richmond)
Hotel amenities
Quality Inn and Conference Center
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Ranked #6 of 11 Hotels in Richmond
A recent review
4 of 5 stars Reviewed November 24, 2014
ElmWI Janesville, Wisconsin
Write a Review

134 reviews from our community

Traveler rating
    51
    18
    18
    26
    21
See reviews for
33
24
9
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
  • All months
    (134)
  • Mar-May only
    (30)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (20)
All months
Saint Louis, Missouri
1 review
1 of 5 stars Reviewed December 30, 2014

My family and I like to stay at hotels with pools to break up the monotony of long drives. Unfortunately, the indoor pool at this hotel was closed for the winter. There was no mention of this fact on the hotel website. Breakfast was decent and the young man behind the counter was incredibly helpful. Otherwise, the hotel is very... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed November 27, 2014

Very dirty hotel. No pool. No exercise room. No lounge. Breakfast limited or non existent..afraid to touch anything in room without lysol 1st. Room service gone..trash piled up..funk, they have a green write up on their archaic shower heads on 1st floor but safety features like stairwell lights and elevators are broke. Limited stair excrss and not well marked. Ice... More 

Was this review helpful? Yes
Janesville, Wisconsin
Top Contributor
52 reviews 52 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 24, 2014

We planned to stop in Richmond on our way to NC. We have had good luck with Quality Inns so we selected this one on the fly. Not the finest that we have stayed in, it is a little dated but comfortable. The room was clean and the TV worked fine. There was a small fridge and microwave which we... More 

Was this review helpful? Yes 1
Charlottesville
Contributor
18 reviews 18 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 6, 2014

Bed bugs--came home covered in bites for the first time in my life. Filthy rooms--stains, odors, hairs in soap, missing bedding. Musty, suffocating hallways. Despite all the feedback, doesn't seem like the hotel cares much about the complaints. On the plus side, the staff is super friendly. I feel terrible that they have to work at such a dump and... More 

Was this review helpful? Yes
Kennebunkport, Maine
Top Contributor
233 reviews 233 reviews
45 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed October 29, 2014 via mobile

This hotel is so run down, it's sad. On arrival the check in staff were very friendly. They put us in room #204. On arriving on the second floor the hallway stank of cigarette smoke... it's a non-smoking hotel! The furniture in the hallway near the elevators was filthy dirty and all the fabric had worn away around the arms.... More 

Was this review helpful? Yes
Clarksville, Tennessee, United States
1 review
2 of 5 stars Reviewed October 20, 2014

I am always first to provide a good review when it is warrented and hesitate to give bad reviews. However, other than a very friendly and accomodating staff, this hotel was terrible. It is old, neglected, and smells moldy. The beds are very unconfortable; hard and you can feel the springs. The elevator is slow, the hot tub was not... More 

Was this review helpful? Yes
West Allis, Wisconsin
2 reviews
1 of 5 stars Reviewed October 12, 2014

This was a terrible experience, I was bitten by bed bugs on my arms and legs. The mattress seemed very old, however, the room did seem clean, even though there was a sour smell in the hallways. Will not stay here again.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed October 1, 2014

well maintained maids was on time and the beds are soft and the a/c works great the tvs are new and have no issues. the prices are very good for the service you get. the breakfast was good and very hot and fresh. it close to local restaurants and stores..

Was this review helpful? Yes
Chicago, Illinois
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 13, 2014

This hotel is badly in need of remodeling or at least maintenance. The good - the employees are super friendly and helpful. The housekeeping dept does a great job with what they are given to work with. They accommodated all 4 four of our big dogs. (had to book 2 rooms though). The bad - the ice machines didn't work...on... More 

Was this review helpful? Yes
Arizona
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 1, 2014

I stayed three nights in August and wouldn't choose this hotel again. High points: The bed was very comfortable, wifi worked fine. The room started out quite clean. Low points: The hotel is looking quite run down. Breakfast was bad enough that I didn't eat there after the first morning. Housekeeping didn't come either day. Mixed: Other than some sort... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

15 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Room/suite (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (3)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay