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Hampton Inn & Suites Richmond

2.5 of 5 455 Commerce Road, Richmond, IN 47374
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Certificate of Excellence 2014
Hampton Inn & Suites Richmond
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Hampton Inn & Suites Richmond
Hampton Inn & Suites Richmond
Hampton Inn & Suites Richmond
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190 reviews from our community

Traveler rating
    117
    50
    12
    6
    5
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85
24
10
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hampton Inn & Suites Richmond
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1 review
4 of 5 stars Reviewed September 6, 2014

Clean and comfortable hotel, we will stay there again when we visit family in Indiana. Location was great, right off of the interstate. Roomy and not too small and cramped. King size bed was very nice, too. Hot breakfast was a nice compliment to our stay there.

Review collected in partnership with Hampton

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2 reviews
2 of 5 stars Reviewed September 2, 2014

My husband and I recently traveled here for business. We have stayed in Hampton Inn's as our first choice for about 10 years. The beds are normally unbelievably comfortable, the hotels are clean and the breakfast wonderful. My first mistake seemed to be adding an additional night to our stay, which started a snowball of events that didn't end well.... More

Was this review helpful? Yes
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We do... More

1 review
5 of 5 stars Reviewed September 2, 2014

This hotel is awesome top to bottom, but if you want quiet ask to be on the top floor ... if you don't mind the noise then the other floors are just fine ... but for us we wanted quiet and found it on the fourth floor ... everything was spotless and worked perfectly...

Review collected in partnership with Hampton

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Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Thank you we do try to accomadate all guest I will share this wonder comment with our staff. More

Austin, United States
1 review
5 of 5 stars Reviewed August 30, 2014

The staff went the extra mile, holding a room for us for late arrival despite problems with our credit card and then sending back to us a pillow we had left behind, at our request and expense. We now generally look for a Hampton Inn when traveling because of the good service and a hot breakfast.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

It is great to hear from you thank you for your kind words! More

Chattanooga, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 26, 2014

Live ants in room. I arrived late to y room and there were live ants on bed side table at head of the bed. The night clerk sprayed an insecticide and I could not breathe or sleep well the rest of the night. I was told there would be a discount for my two nights but at checkout there was... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a professional pest control company to address and rectify any... More

Kodak, United States
1 review
5 of 5 stars Reviewed August 25, 2014

This hotel far exceeds others! Its exceptionally clean, breakfast is wonderful. The staff feels like family and goes out of their way to be helpful and make your stay comfortable. This was our second visit and both times I have had attentive and friendly service. It's close to Earlham College which is where my daughter will be playing ball and... More

Review collected in partnership with Hampton

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Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Thank you for sharing your experience I will share comments with staff. See you Soon! More

Leominster, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 24, 2014

You might get a pleasant desk clerk or an unpleasant one, depending on the time of day and the day of the week you check in. We got one with a chip on her shoulder and it affected our overall impression during our stay. This is certainly not the only hotel in this price range in this area. We are... More

Was this review helpful? Yes 1
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Thank you for your comments we can always learn from guest and training is always an ongoing process for our staff. I will make a plan to address your concrens with extra trianing for new front desk and monitor for all our guest. Please call me if you are in area again so I can make sure we upgrade your... More

1 review
5 of 5 stars Reviewed August 21, 2014

great place to stay. good staff. nice, clean, spacious rooms. convenient breakfast & free newspaper. highly recommend compared to other options in Richmond, IN. easy access to the interstate & main street.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Love to hear from our guest ! Thank you More

Taylor, United States
2 reviews
4 of 5 stars Reviewed August 18, 2014

Have stayed here many times, and rooms are always first rate. Beds are very comfy. Hot water is abundant and water pressure is good. Rooms are always very clean. Food is better than average. Staff can sometimes be a little less than polite, especially the younger ones. I will stay here again, but I'm hoping the staff gets some training... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Great I will share with staff thank you for you time and comments. More

Watertown, United States
1 review
5 of 5 stars Reviewed August 15, 2014

Stayed at two different Hamptons on our trip both facilities were clean. Beds were very comfortable. The staff was very courteous and helpful. Pool and fitness center were nice. Breakfast staff was friendly and courteous. Breakfast was good. Overall good experiences at both facilities. Would recommend to others.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Thank you all Hampton Inn's will love having as our guest! More

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Additional Information about Hampton Inn & Suites Richmond

Address: 455 Commerce Road, Richmond, IN 47374
Phone Number:
Location: United States > Indiana > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Richmond 2.5*
Number of rooms: 93
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Also Known As:
Hampton Inn & Suites Richmond Hotel Richmond
Hampton Inn And Suites Richmond
Hampton Inn Richmond
Richmond Hampton Inn

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