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Hampton Inn & Suites Richmond

Certificate of Excellence
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455 Commerce Road, Richmond, IN 47374
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Hampton Inn & Suites Richmond
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257 Reviews from our TripAdvisor Community

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Traveler rating
    152
    72
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    8
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107
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70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Connersville, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Excellent customer service provided even with events beyond their control. Clean, friendly, and professional environment. The electricity went out during a very hot and humid day so it was a little stuffy, but the management was on the phone immediately calling the electricity providers. Great place to lay you tired bones.

Review collected in partnership with Hampton

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Rhonda W, Manager at Hampton Inn & Suites Richmond, responded to this review

Thank you for your review and staying with us here at the Hampton Richmond. More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

One of the most gorgeous, spacious and comfortable rooms we've ever stayed in. Friendly staff. Service was great. Only complaint... internet was down... but only for a short period of time due to a system upgrade. Hotel is conveniently located to multiple restaurants and gas stations.

Review collected in partnership with Hampton

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Rhonda W, Manager at Hampton Inn & Suites Richmond, responded to this review

We love getting families together, thank you for your comments. More 

Idaho Falls, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I've always found it friendly, clean and pleasant. It is located near all of the things one needs for business and leisure travel in this heartland small town. I've stayed at other hotels in the area, and this hotel is more accommodating in every way.

Review collected in partnership with Hampton

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Rhonda W, Manager at Hampton Inn & Suites Richmond, responded to this review

Thanks for your comments and we love that you found a home away form home with us! More 

Parker, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

My only real complaint with this hotel is how terrible the internet is! I understand they are trying to make money but still having the WORST internet made for a bad experience in that sense. It made me want to just use my phone as a hotspot rather than deal with the internet there.

Review collected in partnership with Hampton

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Rhonda W, Manager at Hampton Inn & Suites Richmond, responded to this review

Thank you we have now upgraded our internet so it is much faster also remember we have 24/7 help with any issues you might have on internet , just call the desk and we will connect you to our professional help desk. We love that you enjoyed your stay with us. More 

michigan, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

For my frequent Travels I changed from Holiday Inn Express to Hampton and have been very happy with the move. The beds are much more comfortable and the Staff is very friendly and helpful. The complimentary breakfast is also much more varied and always good. They do a pretty good job.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

We try hard to do a good job, thank you I will share with staff. More 

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a Hilton Honors member, I've stayed at a lot of Hampton's, and this was one of the nicest I've seen. My husband and I were only here for 1 night as a mid-point during a long road trip, so we didn't experience too much of the hotel, but the room was large, the shower was large (standing shower only,... More 

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Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Thank you for your kind words I will share with the staff. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The room was exceptional. The clerks were very knowledgeable and everything worked out fine. I was quite pleased. I would stay here again. The room was very clean. The location was terrific. Many restaurants near by. Also, the breakfast in the morning was great.

Review collected in partnership with Hampton

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Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Thank you we are in a great spot right off I70 with many restaurant choices! More 

Clarksville, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

I received excellent customer service from ROBBIE at the front desk. I was rather upset that I hadn't realized I had originally reserved online with one of those "outside companies". When I called the "outside company" 1 day before our arrival to verify the special request that had been requested online a month before (to be on first floor) I... More 

Was this review helpful? Yes 1
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

Thanks I will mention to Dana & Robby that you found their service to be outstanding More 

columbia
Top Contributor
80 reviews 80 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is very clean and an excellent location right off I-70. The beds are Hilton comfortable. The breakfast is just fine--what one expects from a Hampton Inn. We thought there would be a refrigerator/microwave in the standard room but there was not. Unlike other Hampton Inns we've stopped, this one had no extra-special amenities in the bathroom...more like a... More 

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Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

I'm so glad we could show you some of our local restaurant choices and that you enjoyed them as much as we do locally More 

Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at your Hampton Inn while at Toughman Half Distance race in late June, 2015. It was very clean, beds soft and breakfast was very good. Rhonda, Gen. Mgr. when we checked in was very helpful, got us in early and suggesting a delightful Italian restaurant and directions to race sites. Pool was very clean and warm, lots of... More 

Was this review helpful? Yes 1
Rhonda W, General Manager at Hampton Inn & Suites Richmond, responded to this review

I enjoyed speaking with your family, I hope your daughter did well in the tough man contest. More 

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