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Holiday Inn Express Portage

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2323 Willowcreek Road, Portage, IN 46368
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1 room 1 guest
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Holiday Inn Express Portage
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97 Reviews from our TripAdvisor Community

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Traveler rating
    35
    29
    21
    8
    4
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36
21
7
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (97)
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    (25)
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Bowling Green, Ohio
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Did a last minute reservation rather than driving back to Ohio. Had a great check-in and the room was very comfortable. The property is about a full mile from the toll road exit but the entrance is right next door. Had a nice stay and was refreshed for the drive home.

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Dulles, Virginia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed there for one night. The staff was ok but not that super friendly like in other Holiday Inn. Rooms where old and not super clean. Did not feel compfortable. Breakfast and wireless where included. Hotel is close to the Interstate. Would not stay there again.

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Nokomis, Florida
Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We recently stayed in room 310 during a vacation trip. Check in went easy and the front desk clerk was pleasant. The room however was a disappointment. For the price we paid, we expected something nicer. We stay at a lot of HI Express properties and this one doesn't measure up to others. The room definitely needs an update. Tiles... More 

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Northfield, New Hampshire
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check-in was fast and easy and staff was very friendly. Our room could have used an upgrade; carpets needed to be replaced and bathroom could use an upgrade; but overall it was clean and bed was comfortable. We were woken up at 12:45 am by slamming doors; it continued for about 90 minutes. We didn't leave our room to see... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Portage, responded to this review

Dear Kim R, Thank you for taking the time to review your recent stay with us. I am glad to know that you had a smooth check in and that you found our hotel staff friendly. However, I deeply apologize for any inconvenience you may have experienced with some of our room amenities and with the noise levels. Your comments... More 

Hamilton, Montana
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff at this HIE is wonderful and very accommodating! We requested a room change and they let us basically hang in one room and go play at the Dunes and upon our return, we made the change. The hotel is undergoing some updates which are definitely needed. Pool is clean but no hot tub. Rooms were decent but the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Portage, responded to this review

Dear Rachel S, Thank you for taking the time to write a review of your recent stay. I am pleased with your kind comments towards our hotel staff and breakfast options. On the other hand, I apologize if our housekeeping services may have caused you any inconvenience. Please be assured that we will continue to do our best to provide... More 

Ann Arbor, Michigan
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Holiday Inn Express last night. We were given a price of $143 per night. I asked for the AAA rate when we check in and then received a bill that did not reflect the discount. The staff was helpful and corrected the mistake. We got a big $6 discount. I was absolutely shocked. The hotel was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Portage, responded to this review

Dear Klkerr1, Thank you for sharing your thoughts from your recent stay with us. Please accept our sincere apologies for the inconvenience you had regarding the incorrect charges during your stay. Rest assured, your comments will be shared with our management team to properly address your concern and to prevent this from happening again in the future. Once again, we... More 

Casey, Illinois
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 19, 2015

Chose this hotel because it was pet-friendly. We stayed one night. Front desk personnel were very welcoming and even gave our dog a treat upon departure. Our king room was spacious and clean. Hotel location is perfect for a trip to the Indiana Dunes State Park. Would definitely stay here again and recommend to anyone ... traveling with or without... More 

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Boston
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 9, 2015

We were exhausted after driving 500+ miles, and needed a pet friendly place to stay. Desperation was setting in, but we stopped at this location anyway on the 'off chance' they'd have an opening (although it was forewarned on their website that they had no availability). Instead, we met an AMAZING and caring front desk person, COLLETTA, who went above/beyond... More 

Was this review helpful? Yes 1
Lori Z, General Manager at Holiday Inn Express Portage, responded to this review

Thank You Debbie K! Thank you for wonderful comment about our hotel. As an IHG property we have a goal to be a Great hotel guest love. I am very pleased to read that my Front Desk Clerk, went above and beyond to help you out. I do hope in the future that you will return to portage and give... More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed March 17, 2015

Super clean, great I-80 convenience, remarkable staff! Hot breakfast and very competitive price. This place adds smiles to your miles. Great freeway access without freeway noise. Hi light was having breakfast and seeing staff share an uproariously funny moment together--started my day on the right note!

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Lori Z, General Manager at Holiday Inn Express Portage, responded to this review

Thank you Pat R! Thank you for the wonderful comments. As an IHG property we have a goal to be a Great hotel guest Love. I am very pleased to hear that we were able to start your day off right, by all the smiles and the warm welcoming. I do hope to see you in the near future. Sincerely,... More 

Sweetwater, Tennessee
Level Contributor
53 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed February 25, 2015

We stayed here for 4 nights. We chose this hotel because they accepted pets (our kitten made the trip with us). The hotel is very nice. Like some other reviewers, I have to say that you can hear the train that goes by. However, I'm from this area so train noise is not bothersome to me. And it is not... More 

Was this review helpful? Yes 1
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