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All 8 Portage hotels

BEST WESTERN PLUS Portage Hotel & Suites

2.5 of 5 Hotel   |   6200 Melton Rd / US Hwy 20, Portage, IN 46368
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82%
Ranked #2 of 8 hotels in Portage
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Martin J
  • Reviews (145)
  • Photos (51)
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145 people have reviewed this hotel

Traveler rating
    82
    36
    15
    8
    4
See reviews for
67
22
10
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Byron Center, Michigan
1 review
2 of 5 stars Reviewed 3 days ago NEW

Dont fall for the web special. It takes away your ability to cancel. Just wanted to hold a room until we decided if we needed it for a return trip from chicago. They got me with a "web special" so for $3s in savings I got stuck with a $150. Room. And a bunch of sorry nothing we can do.... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW

I would stay here again, and recommend this hotel highly. The room was clean, staff very helpfull, breakfast was good. Had a very good time and hope to come back next year. The bar was nice , and pool was good to relax in.

Was this review helpful? Yes
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review

It was a pleasure having you stay with us, we are happy you enjoyed your stay and very much appreciate the glowing review. We certainly look forward to you staying with us again. Nicole Jones Best Western Plus: Portage Hotel & Suites General Manager More

St Charles, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had a great stay, the kiddie pool area is great, the staff if friendly and always try to work with you in getting you the desired room. Front desk is kind, friendly and professional. I'll be back again for a future stay!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review

I wanted to personally thank you for your great review. We appreciate hearing back from happy guest and we definitely look forward to serving you again. Nicole Jones Best Western Plus: Portage Hotel & Suites General Manager More

1 review
3 of 5 stars Reviewed 2 weeks ago

Wish the breakfast area was maintained better and stocked more efficiently, This has been a problem for several years and I have not noticed any improvement. No cups beside waffle maker, never any regular bagels, ran out of waffle syrup all available was sugar free.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review

Thank you for taking the time to leave us a review, we certainly appreciate the feedback and we are definitely looking into solutions for our breakfast bar. Unfortunately on some days guest demand certainly overshadows how much we could supply but we are putting forth an effort to be better prepared and we hope next time you stay with us... More

United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Wow, this place was amazing, the staff was stellar, and the value was exceptional! My kids loved the splash zone, and we were even upgraded to a suite. It was such a nice place to stay, and after driving from MT to NY and headed back, for a family emergency we felt very refreshed here. I definitely recommend stopping here!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review

Thank you so much for your kind review we are happy we were able to help you in a time of need. We hope that we have the opportunity to serve you again in the future and look forward to that day. Nicole Jones Best Western Plus: Portage Hotel & Suites General Manager More

Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I spent 2 days visiting Indiana Dunes National Lakeshore/State Park and spent two nights in this hotel. We had a great stay in a suite with 2 queens and a sleeper sofa. Room and bathroom was very clean and updated and there was enough space for the 5 of us. The beds were very comfortable but of... More

Was this review helpful? Yes
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review

Thank you for the great review, we are always happy to see our guest happy and reading about it is even better we certainly hope we have the chance to serve you again and look forward to having you. I do apologize about some of our regular guest but we are happy that you didn't let that sour your experience.... More

Portage, Indiana
1 review
1 of 5 stars Reviewed 3 weeks ago

One of the worst hotel experiences I have ever had, made even worse by a mouthy manager who wants to challenge anything and everything that you try to discuss with her Save this place for the truckers. Much better choices in the immediate area. To follow is just a sample of the ineptness of this place: Breakfast: No waffle batter... More

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1 review
5 of 5 stars Reviewed 4 weeks ago

We rented the media room for a "pirate" party for our grandsons 4th b-day. It is perfect for a small 30 person or less party. We enjoyed the pool afterwards. Everything was clean and well kept-staff is very friendly and helpful! Would highly recommend for birthday parties and other special occasions.

Was this review helpful? Yes
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review

We are always happy to service parties and seeing how excited the kids get about the pool area and splash pad. We are elated that your grandson and his guest had a great time and we certainly look forward to having you with us again. Nicole Jones Best Western Plus: Portage Hotel & Suites General Manager More

Aliquippa
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were unsure of the area, but what a pleasant surprise inside!! The kids loved the pool area and everything was so clean from the lobby to the pool to the room-the remote even came in a bag that said it was cleaned!!! didn't feel I had to were flip flops to walk on the carpet! I thought with all... More

Was this review helpful? Yes
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review

Thank you for choosing to stay with us we are happy you enjoyed your stay with us and especially happy that we were able to surprise you. We do apologize about out eggs we are trying different products in breakfast so your feedback is welcomed and appreciated we hope we have a chance to serve you again in the future.... More

Haddonfield, New Jersey
Top Contributor
50 reviews 50 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had been staying in other chain hotels on our cross country trip with our 9 year old grandson. He wanted to try this one since it said it had a "game room". We were not disappointed. He loved the pool and made "friends" with other children playing in the pool. The room was very nice and the breakfast was... More

Was this review helpful? Yes
BWPlusPortage, General Manager at BEST WESTERN PLUS Portage Hotel & Suites, responded to this review

I wanted to thank your grandson for his choice in hotels, and thank you for going with it its always great to have families stay with us and we are happy that your enjoyed your stay. I do apologize that the bathroom vent was overlooked and we certainly appreciate the feedback so we are better able to serve you and... More

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Additional Information about BEST WESTERN PLUS Portage Hotel & Suites

Address: 6200 Melton Rd / US Hwy 20, Portage, IN 46368
Phone Number:
Location: United States > Indiana > Portage
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Portage Hotel & Suites 2.5*
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Also Known As:
Best Western Plus Portage Hotel And Suites
Best Western Plus Portage Hotel Portage

51 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Best Western Plus: Portage Hotel and Suites! We are located just 45 minutes from downtown Chicago, in Northwest Indiana! Our brand new facility is one of a kind, featuring: 32" Flat screen TVs, refrigerator, microwave, and coffee maker in EVERY room, complimentary full hot breakfast, 24 hr. business and fitness center, Family Aquatic Center, newly opened BW Pub, supremely clean and comfortable rooms, and free Wifi! Also including our stellar Meeting Rooms!! We here have an award winning staff committed to superior customer service! Whether you are the Business traveler, Semi-truck driver, or Family, we are the place for you! We hope to see you soon! General Information: Located off of I-94 exit # 19, Located off I-80/90 (Indiana Toll Road) exit #23 -turn RIGHT! WE HAVE TRUCK PARKING!!!!... We offer Suites and Standard rooms. Standard: King size bed -or-2 Queen size, Suites:-include separate living space with additional TV, dresser, oversize chair and pull-out sofa sleeper. Available: King size bed -or-2 Queen size. ... more   less 
Number of rooms
100

Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Portage Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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