Travel agent booked us on the wrong day by mistake, (a week earlier than we had asked for), And when our job was delayed we called to cancell the room. They had already charged a night and refused to give the money back even though we were going to stay later on. They refused to even call me to discuss... more

I had four map printouts (from various online mapping services) supporting my attempts to locate the Holiday Inn Express in Plymouth, Indiana--and we were considerably off track when we called the hotel, tired and cranky, after midnight. I was delighted that the front desk staff was able to identify my location and provide extremely clear directions, and upon arrival even... more

The reason for my visit to Plymouth was to attend the Culver Academy graduation. I travel at least 2-3 times per year and DH and I generally stay at a Marriott property. Let me begin by saying Plymouth is a small town relative to South Bend Indiana--so one should not expect the major hotel brands. Originally I was reserved to... more