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Holiday Inn Express Plainfield / Indianapolis

Certificate of Excellence
2.5 of 5
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6296 Cambridge Way, Plainfield, IN 46168
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Holiday Inn Express Plainfield / Indianapolis
Best prices for: 1 room 1 guest
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Ranked #4 of 16 Hotels in Plainfield
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
bmwgal1 Flat Rock, Illinois
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109 reviews from our community

Traveler rating
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    12
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21
23
5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Flat Rock, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Just a quick overnight stay while picking up a new vehicle. Friendly, attentive staff. We stayed in a King room it had a mini fridge/microwave, flat screen TV, granite counter top in bathroom. Room was clean and smelled fresh. Carpet, mattress and tub/shower had seen better days, the tub faucet had a constant drip we notified the front desk staff... More 

Was this review helpful? Yes
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Thank you for being our guest! We appreciate your feedback. We apologize that some of your room's features were not up to your expectations, but are glad to hear that you enjoyed your stay and our staff. We look forward to serving you again! More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I wanted to add to my review. Lori my shuttle driver this is Lorrie you drove me to the store several times. I was so lost and your super sweet. When I get back in going to come see you guys and gals. You all are so awesome and super nice people. Stay great. Keep it up.

Was this review helpful? Yes
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Thank you for being our guest and for sharing your thoughts! We're happy to hear that Lori was of such service to you. We have been very blessed with some wonderful staff members. We look forward to serving you again! More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Our room for 4 had a living room area, kitchenett with everything you'd need in it, a pull out couch to accommodate, and 2 TVs, all at a great price. The staff was friendly and had a large assortment for breakfast. There was also movies and books you could rent, along with internet and business amenities. It was also in... More 

Was this review helpful? Yes
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Thank you for your kind words. However, based on your comments, it appears that you might have stayed at our sister hotel, the Staybridge Suites. The important thing to note, is that both the Staybridge Suites Plainfield and Holiday Inn Express Plainfield are just one exit from the new Indianapolis Airport and both are American owned and operated. More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 23, 2015

There are 2 of us traveling on business and both have got king size beds. The Matresses are definitely in need of replacement , not up to the newer hie standards. You can also start to see the wear in the carpets, furniture , doors, etc. still ok and nice but just not the new norm for hie.

Was this review helpful? Yes
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Thank you for being our guest and for sharing your thoughts. We're sorry to hear that your rooms weren't up to your expectations. We would like to speak to you directly regarding your stay. Please call Caitie Riggs at 317-839-9000. More 

Altamont, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 12, 2015

We recently stayed here in February before flying our for a cruise. We did the Park and Fly to stay the night before and were pleasantly surprised to be upgraded to a suite! We had an early flight so full breakfast was not ready but they put some things out for us like fruit, yogurt, hot and cold cereal and... More 

Was this review helpful? Yes 1
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Thank you for being our guest and for sharing your experience! We are happy to hear that you enjoy our staff and park and fly program. We have been very blessed to have some spectacular employees to serve our guests. We look forward to having you stay with us again! More 

Mount Vernon, Ohio
Top Contributor
51 reviews 51 reviews
37 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 12, 2015

Had to make a last minute stay here, and it worked out very well. The staff was very friendly and most helpful. The rooms were quite spacious and clean.The hotel itself could use a bit of updating, but the excellent service and very nice rooms made up for it. I stayed in the Jacuzzi suite, and it was really impressive.... More 

Was this review helpful? Yes 1
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Thank you for being our guest and for sharing your thoughts! I'm happy to hear that you enjoyed your stay and our staff. They are wonderful people. I, too, love our whirlpool suites. They are so relaxing! We look forward to serving you again! More 

Champaign-Urbana, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 3, 2015

We just did a Stay, Park and Fly using this hotel, great place to stay. The rooms were very quiet, and very clean. We have tried almost all of the airport area hotels, and none of them compare. Had a good breakfast, but what sets this hotel apart in my view, is the shuttle service. Most of the time when... More 

Was this review helpful? Yes 3
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Thank you for being our guest and for sharing your experience! We are delighted to hear that you enjoyed your stay and our shuttle service. We look forward to serving you again! More 

Portland, Indiana
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 1, 2015

My stay was for one night as I was attending a coaching conference the next day at a nearby high school. The staff was professional and friendly. My Jacuzzi suite was just what I needed to unwind the night before the all day conference. My suggestion is to check into special amenities such as chocolate covered strawberries. They were a... More 

Was this review helpful? Yes 2
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Thank you for being our guest and for taking a moment to share your experience! We are delighted to hear that you enjoyed your stay and our staff. We look forward to serving you again in the future! More 

1 review
5 of 5 stars Reviewed February 5, 2015

The staff was very friendly and helpful. It was one of the cleanest hotels I have ever stayed in. The breakfast had lots of options from omelettes to pancakes and more to choose from. And the coffee was good! For me good coffee is always a bonus!! I would stay there again.

Was this review helpful? Yes
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Thank you for being our guest and for sharing your experience. We're happy to hear that you enjoyed your stay and our staff and breakfast. We look forward to serving you again. More 

United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 6, 2014 via mobile

Noisy, thin outside and inside walls. Ladybugs... infestation. Issues with heat/cool, cannot run fan only. And what is that stain on my bed sheets? Gross. Usually, we fare well in Holiday Inns. Not tonight.

Was this review helpful? Yes 2
Caitie R, General Manager at Holiday Inn Express Plainfield / Indianapolis, responded to this review

Steven, Thank you for sharing your feedback with us. We sincerely apologize for your experience. We would like the opportunity to discuss this in detail with you. Please contact Caitie or Jennifer at 317-839-9000. Thank you. More 

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