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All 16 Plainfield hotels

BEST WESTERN PLUS Atrea Airport Inn & Suites

2.5 of 5 Hotel   |   6109 Cambridge Way, Plainfield, IN 46168
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Ranked #4 of 16 Hotels in Plainfield
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Steve R
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229 reviews from our community

Traveler rating
    149
    56
    8
    8
    8
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78
52
16
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

Room was great and very modern. Breakfast was better than expected. The Manager was easy to work with and was very informative in our conversation via email. Staff was very hospitable and front desk staff was very friendly!! Will definitely be back!!! Steve R.

Was this review helpful? Yes
Chicago, Illinois
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Well, I was very much looking forward to staying at Best Western while visiting my family. The problems started when I checked in and asked where the exercise room was. I was told (on Saturday and I would leave on Monday) that someone had broken into the exercise room and swimming pool on Friday and had stolen the extension cords... More

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CLT
Top Contributor
50 reviews 50 reviews
36 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here on a trip for work, it has been a long time since I last stayed at a Best Western, and this was pleasant surprise. Nice big modern room, nice bathroom and great facilities for the price. My only negative, the kind of miserable front desk staff, I don't think they are cut out for the hospitality business. The... More

Was this review helpful? Yes
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review

Thank you for your review! I am very sorry my staff did not seem happy here while working. I have talked with my team members and I assure you this will not happen again. I will definitely make sure to let our breakfast attendant, Jessie, know your kind words. Thank you for choosing us and we hope to see you... More

Beulah, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 21, 2014

Stayed here many times, the location is excellent for family and sporting events, but one desk clerk can make it a miserable experience. We will stay here again and hope the front desk clerk appreciates his/her customers. Love the pool.

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review

Thank you for always choosing the Best Western Atrea when visiting the Plainfield/Indianapolis area. I am very sorry one of my staff members did not show superior customer service. I have addressed this issue with all of my staff and I assure you that will not happen again. Thank you for your kind review and we look forward to seeing... More

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed October 19, 2014

The bad: Hearing every detail of life in nearby rooms and hallways was annoying and uncomfortable, to say the least. The good: Clean rooms, comfortable beds, good shower and standard included breakfast. Close to the freeway. You decide what is important for you!

Was this review helpful? Yes
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review

Thank you for staying with us. I apologize that we were unable to meet your expectations and that your experience was not an enjoyable one. We certainly hope you will give us another chance when you are in the area so we can exceed your expectations on your next visit. More

Battle Creek, Michigan
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 19, 2014

This hotel is at the top as far as Best Western Hotels. Our experience was very relaxing. The beds were VERY relaxing and our over all experience was "a great night's stay". When visiting the area we will definitely stay at this location. Even though we did not use the airport it is in close proximity.

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review

Thank you for sharing your experience with us and other travelers! We are all glad you enjoyed your stay. We look forward to seeing you again soon! More

Indianapolis, Indiana
1 review
1 of 5 stars Reviewed October 14, 2014

We rented a meeting room for a Saturday afternoon. When we arrived the room was in shambles. Trash scattered everywhere, no table cloths, etc. The manager was not there and the front desk attendant was nowhere to be found. We cleaned the room up ourselves. After we were all done with the room, I had to wait 10 minutes for... More

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Evansville, Indiana
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 13, 2014

This hotel appears to be fairly new and modern. The place was very clean. Our room was spacious with a microwave and fridge. Besides queen beds there was a comfortable chair with ottoman and a desk area. The bathroom was equipped with plenty of towels and an update design. Breakfast area was very nice. The food was good with many... More

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Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review

A 5 star review is one of the greatest forms of recognition a guest can give us and I am glad you enjoyed your stay. We have a lot of unique features at our property and certainly believe we provide an outstanding value with price and the amenities/service we provide. Thank you for staying with us and sharing your experience.... More

Knoxville, Tennessee
Top Contributor
68 reviews 68 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 13, 2014

This was my 1st stay at this location, but my husband has stayed previously. I was surprised by the lovely up-to-date decor & beauty of the building. The small pool was beautifully done as well with a tiny waterfall feature. The gentleman at the front desk was not nice to my husband & Diamond Elite members are not treated well... More

Was this review helpful? Yes 1
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review

Thank you for staying with us. I apologize that we were unable to meet your expectations and that your experience was not an enjoyable one. Please know that my staff and I try our best to provide excellent customer service. I am very sorry this did not happen this time. We certainly hope you will give us another chance when... More

South Glastonbury, Connecticut
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 10, 2014

Haven't stayed in a Best Western for decades, but tried this one last week and was pleasantly surprised. Best product and value among limited service hotels in this location. Easy access to airport and I-70. Free internet, breakfast included. Spacious well-appointed room with microwave, fridge and wet bar. Very clean.

Was this review helpful? Yes
Melissa H, General Manager at BEST WESTERN PLUS Atrea Airport Inn & Suites, responded to this review

Thank you for staying with us and sharing your experience with our staff and other travelers. We are glad you enjoyed your stay and we look forward to seeing you again! More

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Additional Information about BEST WESTERN PLUS Atrea Airport Inn & Suites

Address: 6109 Cambridge Way, Plainfield, IN 46168
Phone Number:
Location: United States > Indiana > Plainfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Atrea Airport Inn & Suites 2.5*
Number of rooms: 67
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Also Known As:
Best Western Atrea Airport Inn And Suites
Best Western Atrea Airport Hotel Plainfield

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