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BEST WESTERN PLUS West I-64

2.5 of 5 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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Certificate of Excellence 2014
BEST WESTERN PLUS West I-64
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BEST WESTERN PLUS West I-64
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205 reviews from our community

Traveler rating
    80
    57
    45
    13
    10
See reviews for
55
44
15
55
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (205)
  • Mar-May only
    (58)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (36)
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There are newer reviews for BEST WESTERN PLUS West I-64
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Allegan, Michigan, United States
1 review
5 of 5 stars Reviewed March 18, 2013

carol in the breakfast room was great,clean,things filled,good conversation,personality also ted at the front desk was very nice it was late and we were tired he was most acommadating.hotel lobby was clean.

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear 88Bet, Thank you so much for your kind review of our Hotel and Staff. Ted and Carol are both great assets to our team as they continually work every day to go above and beyond for our guests to give them that "at home" feel that truly makes travel enjoyable. We appreciate your comments on the cleanliness of the... More 

Boca Raton, Florida, United States
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 12, 2013

LOST CONNECTING FLIGHT TO PHILLY, snowed in, had to stay overnight. A high school girls volleyball tournament in town, they found me a room, thank God. Room cool, had it all, loved breakfast. It was a convenient location, waffle house across street, Subway store in loby, perfect.

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear John F, Thank you so much for taking the time to give us your feedback. We are always more than happy to assist our stranded guests of the airways during bad weather. Though a few miles from the Louisville Airport it's quite a convenient trip to get to us. As you mentioned we do have a complimentary breakfast and... More 

Murray, Kentucky
2 reviews
5 of 5 stars Reviewed March 7, 2013

amanda c. and angela exceptional professional and very friendly made sure all our comfort needs and wants were meant then on third shift staff ted exceptionally professional and friendly alwasy ask as i came in and out for a smoke if i needed anything

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Hope G, Thank you for your kind words about our wonderful staff. Angela is an amazing asset to our team and constantly strives to create a great experience for all of our guests. Also, Amanda C. was just added to our team a few weeks ago and has already made a huge impression on our guests with her positive... More 

Manhattan, New York, United States
1 review
4 of 5 stars Reviewed March 6, 2013

We had a wonderful stay at the Holiday Express in New Albany. The wonderful and thoughtful staff elevates what is essentially a budget hotel experience to one costing much more. Carol, Colleen and all the staff work hard to give all their guests a great stay and make up for anything they may miss from a "luxury hotel". Also, I... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Damon C, We greatly appreciate the time you took to provide us with this wonderful feedback. We do have great team members like Carol (Our friendly breakfast attendant who is always here with a smile and a warm Cinnamon roll for her guests) and Coleen who is a friendly and energetic guest service agent at our front desk! We... More 

New Albany, Indiana
1 review
5 of 5 stars Reviewed March 4, 2013

This hotel was just great! Very clean. And we are especially impressed with the staff. At the counter they are very friendly and helpful. There's a guy on counter named Anthony who printed out maps and directions for us several times, and even came up to our room to help us get our cell phone service started up! Definitely above... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear LiezelJ, We can't thank you enough for such a wonderful review of our team and hotel. Anthony just joined our team only a few weeks ago and has already made a huge impact on our guest's experience by doing just as you said, going above the call of duty. We do have a complimentary hot breakfast each morning where... More 

Boston, Kentucky
1 review
5 of 5 stars Reviewed March 3, 2013

We were very happy with our room and the pool. Kristi and Connie were very helpful and friendly during our stay. The rooms were nice and clean. Breakfast was good and filling. The swim we took in the pool was nice the water was warm and the pool size was an added suprise. The4 price was fair and we look... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Ronda K, Thank you so much for your review of our wonderful staff and hotel. Kristi and Connie are extremely valuable employees who bring a great experience everyday to our guests and thoroughly appreciate it when they are recognized by our guests. As you mentioned we do offer a free hot breakfast, now with extended hours, every morning for... More 

Noblesville, Indiana
1 review
3 of 5 stars Reviewed March 3, 2013

Hotel seems like it may be rather old, but it was nicely renovated. The rooms were decent. However, there was some trash on the floor in the bathroom when we first arrived, nothing gross, just not expected. Also, there was no fan in the bathroom. It did have the best hotel shower I've ever had. The free high-speed internet had... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Stephanie P, We greatly appreciate your candid feedback as it is the both the positive comments and the constructive criticism that we use to better ourselves as a team and a hotel. Regarding the issues with housekeeping and internet issues, we share all of our comments with our staff on a daily basis and use them for training exercises... More 

Waterford, Wisconsin
1 review
5 of 5 stars Reviewed March 2, 2013

After a long day of driving and booking in the car, we arrived at the hotel. The service was great and the room was clean and just a great place to spend the night. The breakfast was hot and a very good selection of things to eat. When we left we were checked out by a young lady named Kristi.... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Robert M, We were very pleased to hear that we could be of service to a weary traveler. It is always a pleasure to hear the positive comments about our hotel and team. As you mentioned we do serve a complimentary hot breakfast every morning and have great staff members like Kristi who bring the whole experience to life.... More 

1 review
5 of 5 stars Reviewed February 26, 2013 via mobile

It was a good stay for three plus days where the team I went with was well treated. Carol treated us great giving the team snacks to make it through the day. The staff was friendly and the facilities were nice and clean.

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Zachary, Thank you so much for your wonderful review of our great team members and hotel! We especially appreciate your mention of our amazing team member Carol, who is often recognized for her hard work in our Breakfast area. It was our pleasure to take care of you and your team during your stay and hope to see you... More 

Greenville, South Carolina
Top Contributor
242 reviews 242 reviews
36 hotel reviews
258 helpful votes 258 helpful votes
4 of 5 stars Reviewed February 25, 2013

We had a very enjoyable stay at this Holiday Inn Express and are so glad that we decided to 'upgrade' from the cheap highway motels out there. Very clean, nice staff, good breakfast options, quiet, safe, and we got what matters most . . . a good night sleep on a decent bed! Thanks. We travel this route by car... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Bellavita1, We so greatly appreciate your kind review of our great team and hotel that we have here in New Albany, IN. We do try our best to accommodate our guests with a great complimentary breakfast (now with extended hours) everyday! Again, thank you and we look forward to seeing you on your next trip to the Louisville area.... More 

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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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