We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS West I-64

Certificate of Excellence
GreenLeadersSilver level
Hotel website
Hotel deals
411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Special Offer
Stay 2X get $50 gift card
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
BEST WESTERN PLUS West I-64
Professional photos View all
Browse nearby
BEST WESTERN PLUS West I-64
Write a Review

222 reviews from our community

Traveler rating
    89
    60
    48
    15
    10
See reviews for
62
47
15
59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (222)
  • Mar-May only
    (72)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (39)
All months
There are newer reviews for BEST WESTERN PLUS West I-64
See the most recent reviews
Austin, TX
2 reviews
5 of 5 stars Reviewed April 24, 2013

Staying at the HIE in New Albany. Although the hotel is older, it has been remodeled with HIE standard features. The best thing about the hotel is the staff. Amanda Bradshaw was very friendly and helpful. The checkin was smooth and they gave us snacks. This hotel still has cookies in the afternoon. My only complaint which is a HIE... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Ootblue, Thank you so much for your kind review of our hotel and team. Our staff is what makes our hotel so great and our team member Amanda is constantly recognized for doing just that. She is an amazing asset to the hotel and thank you for recognizing that. We do offer warm fresh baked cookies at check in... More 

South Shore, Ky
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2013

i took my family on my business trip hoping they would have fun vacation....and they did! the hotel stuff at the front desk was very nice. choice of food and quantity for breakfast was great, and the ladies working in the kitchen: miss Carol & Colleen, when out of their way to make everyone - especially kids! happy;) we will... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Rzyna, Thank you for your glowing review of our team and hotel! It is always a pleasure for me as the general manager to read such great reviews of our team. As you mentioned Carol & Coleen constantly go above and beyond for our guests. We do have a full complimentary breakfast along with an oversized indoor pool that... More 

Toledo, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2013

We had a great time at the Holiday Inn Express/New Albany. Kristi at the front desk was very helpful and informative later that night we needed directions for going out and the front desk printed them out for us. The Olympic Pool was heated and that was a nice surprise . The complimentary breakfast was great . There was a... More 

Was this review helpful? Yes 1
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear King Family, Thank you so much for recommending our hotel to your fellow travelers. It is our team members like Carol and Kristi that provide such great service to our guests that keeps them coming back and recommending them to their friends and family. Our oversized indoor heated pool and full complimentary breakfast are great amenities to add to... More 

Toledo, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 22, 2013

Had the best time visiting the city during the thunder.Hotel staff was friendly an went above what I thought was outstanding service.My hat off to Shawn an Chrizty who made me an my family feel comfortable an welcomed to the city.Thank you an we will return for more .

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Darrel, Thank you so much for your kind words concerning our hotel and team. Our team members Kristi and Shawn are great additions to our hotel that "Guest's Love!" It is always a pleasure to read these reviews especially from guest who are visiting during our busiest season with the 139th Kentucky Derby just around the corner now! Once... More 

Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed April 22, 2013

We had a great stay here. Rooms were well kept and neat. The breakfast area was great too. We were there for a volleyball tournament and the ladies had the breakfast area open and ready early so the girls could eat before they played. They also had water chilled for the girls to take with them too. Carol and Colleen... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Beth, Thank you so much for your kind review of our hotel and team. It is always a pleasure for the team and I to host such great events such as your volleyball tournament. We do have great team members like Carol & Coleen who constantly take care of our guests and exceed expectations! As you mentioned our front... More 

1 review
5 of 5 stars Reviewed April 21, 2013

Kristi was a great host. The room was clean, and the complimentary breakfast was better than most. My fiancée and I would give high marks for the overall hospitality, and we will surely consider this hotel for our next visit.

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Kevin, It was our pleasure to have you as our guests during Thunder Weekend! Thank you so much for your kind words concerning our GREAT team member Kristi and the full complimentary breakfast that we have available every morning. I will be sure to pass your comments about the cleanliness of your room to our housekeeping team who love... More 

Taswell, Indiana
1 review
5 of 5 stars Reviewed April 20, 2013

had a wonderful stay and special thanks to Amanda Bradshaw for the special service, she went the extra mile. the room was cleaned to perfection and the information regarding directions and he locations of places to eat and places to go for entertainment. the location of this establishment is centrally located within a few miles of Churchill downs and the... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Arlie, Thank you so much for your kind words concerning Amanda who is a great asset to our team! I will be sure to pass along your comments concerning the cleanliness of your room to our housekeeping team who love to hear our guest’s feedback. As you mentioned we are centrally located to all the area attractions of both... More 

Farmington, New York, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 16, 2013

At first we were unsure about the location since we wanted to be close to the Expo Center but it was VERY easy to get to and getting to other areas of Louisville were very easy. The front desk people were nice (Angela) as was our breakfast attendant (Carol). Cinnamon rolls were especially good (and warm)!! If you are a... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Freeman F, Thank you so much for your kind review of our hotel. As you mentioned we are very accessible to all the major attractions of Louisville via Interstate 64 and yet also offer the quiet suburban atmosphere and amazing restaurants that are just a walk away. We also appreciate your comments about our absolutely fantastic staff, Angela and... More 

Olathe, Kansas
1 review
5 of 5 stars Reviewed April 16, 2013

While attending a business conference in Louisville I stayed at this establishment, and while the house keeping struggled to keep up with the entirety of the guests, the kitchen staff seemed more than capable. In a few instances the kitchen staff went above and beyond to meet the needs of our group. Specifically, some of our group was unable to... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Michael, Thank you so much for your glowing review of our hotel. As we are close to all the major attractions and convention centers of Louisville we often have guests like yourself here for conference and other major events. It is our constant goal to make sure we meet and exceed the expectations of our guests and I apologize... More 

Coldwater, Ohio
2 reviews
5 of 5 stars Reviewed April 15, 2013

The front desk personnel were courteous, professional and helpful. The room was clean and comfortable.The main reason I am writing this review is because of the way the breakfast attendants went above and beyond the call of duty. This area was a mad house due to a convention in town. They made sure everything stayed full and the tables were... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Leo, Thank you so much for a great review of our Breakfast Team! We are often the hotel of choice for guest staying in the Louisville area for conventions and conference's and the team members you encountered are the examples of why! Brandi, Amanda, and Carol are exemplary members of the team who constantly go above and beyond for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
Room/suite (7)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (2)
Viewed
View from room (1)
Viewed
Dining (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (4)
Viewed
View from room (2)
Viewed
Business center/function rooms (2)
Viewed
Dining (3)
Viewed
Room/suite (4)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question