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BEST WESTERN PLUS West I-64

2.5 of 5 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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Certificate of Excellence 2014
BEST WESTERN PLUS West I-64
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BEST WESTERN PLUS West I-64
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201 reviews from our community

Traveler rating
    77
    58
    44
    12
    10
See reviews for
55
41
13
56
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (201)
  • Mar-May only
    (58)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (31)
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There are newer reviews for BEST WESTERN PLUS West I-64
See the most recent reviews
New Albany, Indiana
1 review
5 of 5 stars Reviewed March 4, 2013

This hotel was just great! Very clean. And we are especially impressed with the staff. At the counter they are very friendly and helpful. There's a guy on counter named Anthony who printed out maps and directions for us several times, and even came up to our room to help us get our cell phone service started up! Definitely above... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear LiezelJ, We can't thank you enough for such a wonderful review of our team and hotel. Anthony just joined our team only a few weeks ago and has already made a huge impact on our guest's experience by doing just as you said, going above the call of duty. We do have a complimentary hot breakfast each morning where... More 

Boston, Kentucky
1 review
5 of 5 stars Reviewed March 3, 2013

We were very happy with our room and the pool. Kristi and Connie were very helpful and friendly during our stay. The rooms were nice and clean. Breakfast was good and filling. The swim we took in the pool was nice the water was warm and the pool size was an added suprise. The4 price was fair and we look... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Ronda K, Thank you so much for your review of our wonderful staff and hotel. Kristi and Connie are extremely valuable employees who bring a great experience everyday to our guests and thoroughly appreciate it when they are recognized by our guests. As you mentioned we do offer a free hot breakfast, now with extended hours, every morning for... More 

Noblesville, Indiana
1 review
3 of 5 stars Reviewed March 3, 2013

Hotel seems like it may be rather old, but it was nicely renovated. The rooms were decent. However, there was some trash on the floor in the bathroom when we first arrived, nothing gross, just not expected. Also, there was no fan in the bathroom. It did have the best hotel shower I've ever had. The free high-speed internet had... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Stephanie P, We greatly appreciate your candid feedback as it is the both the positive comments and the constructive criticism that we use to better ourselves as a team and a hotel. Regarding the issues with housekeeping and internet issues, we share all of our comments with our staff on a daily basis and use them for training exercises... More 

Waterford, Wisconsin
1 review
5 of 5 stars Reviewed March 2, 2013

After a long day of driving and booking in the car, we arrived at the hotel. The service was great and the room was clean and just a great place to spend the night. The breakfast was hot and a very good selection of things to eat. When we left we were checked out by a young lady named Kristi.... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Robert M, We were very pleased to hear that we could be of service to a weary traveler. It is always a pleasure to hear the positive comments about our hotel and team. As you mentioned we do serve a complimentary hot breakfast every morning and have great staff members like Kristi who bring the whole experience to life.... More 

1 review
5 of 5 stars Reviewed February 26, 2013 via mobile

It was a good stay for three plus days where the team I went with was well treated. Carol treated us great giving the team snacks to make it through the day. The staff was friendly and the facilities were nice and clean.

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Zachary, Thank you so much for your wonderful review of our great team members and hotel! We especially appreciate your mention of our amazing team member Carol, who is often recognized for her hard work in our Breakfast area. It was our pleasure to take care of you and your team during your stay and hope to see you... More 

Greenville, South Carolina
Top Contributor
221 reviews 221 reviews
33 hotel reviews
252 helpful votes 252 helpful votes
4 of 5 stars Reviewed February 25, 2013

We had a very enjoyable stay at this Holiday Inn Express and are so glad that we decided to 'upgrade' from the cheap highway motels out there. Very clean, nice staff, good breakfast options, quiet, safe, and we got what matters most . . . a good night sleep on a decent bed! Thanks. We travel this route by car... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Bellavita1, We so greatly appreciate your kind review of our great team and hotel that we have here in New Albany, IN. We do try our best to accommodate our guests with a great complimentary breakfast (now with extended hours) everyday! Again, thank you and we look forward to seeing you on your next trip to the Louisville area.... More 

Indianapolis, Indiana
1 review
3 of 5 stars Reviewed February 25, 2013

This Holdiay Inn Express was quite adequate. The front deskpersonnel was very pleasant; Angela I believe. My room was clean, but the temperature was inconsistent. When I entered the room the temperature was set at 72 and the room was very warm; too warm! I lowered the temp to 68 and then left the room to meet friends.When I returned... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Arby79, Thank you so much for your review of our hotel, we appreciate all feedback as it helps us to better accommodate all of our guests. As you mentioned, Angela is very pleasant and valued member of our team who is constantly striving to meet and exceed guest’s expectations. I have noted your concern with the temperature of your... More 

Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 14, 2013

From the outside this does not have a lot of curb appeal. The area it is in was not the best but nothing major unsafe, just kind if rundown. The lobby was really nice. The staff service was fantastic. They really did everything we could have asked for. The room was kind of tired and in real need of some... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Gwayneo2, We would like to thank you for your review of our Hotel, both your constructive feedback and comments on our staff were greatly appreciated. Please know that the future holds some amazing changes concerning your areas of comment as we will be redoing many of our exterior features along with numerous updates to our rooms. We invite you... More 

Kingsport, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 10, 2013

There should be a rating between "poor" and "average." This wasn't exactly "poor" but it was below average. I've stayed at Holiday Inn Expresses before and they really do run the gamut, from outstanding (the one in Newport News, VA. beats hotels well above their class) to average (the one in Portland Oregon, across the river fro Vancouver, WA). This... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear AVogt_11, Thank you so much for your candid review of our Hotel. I apologize our hotel did not meet your expectations and please know that we are working everyday to improve and take all of our reviews seriously and work to resolve the issues for our future guests. Regarding the elevator that you mentioned it has been serviced and... More 

Marysville, Michigan
1 review
4 of 5 stars Reviewed February 5, 2013

I staying at the Holiday Inn in New Albany during the week of 1/28/13. The hotel was nice, the employees were great. Everyone was very friendly and helpful. I was having breakfast and wanted to have some ice in my water cup. Amanda was working the dining area and I asked if there was an ice machine she explained the... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Steph813, Thank you so much for your kind review of our hotel and our great employee Amanda. As the general manager of the hotel is always a pleasure to see our team members recognized for the excellent work. Please know that we share all reviews with our team and corporate office. We greatly appreciate the feedback and look forward... More 

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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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