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BEST WESTERN PLUS West I-64

2.5 of 5 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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Certificate of Excellence 2014
BEST WESTERN PLUS West I-64
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BEST WESTERN PLUS West I-64
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210 reviews from our community

Traveler rating
    85
    57
    45
    13
    10
See reviews for
57
45
15
55
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (60)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (39)
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There are newer reviews for BEST WESTERN PLUS West I-64
See the most recent reviews
Dyer, Indiana, United States
1 review
5 of 5 stars Reviewed April 8, 2013

Carol and Colleen were very good in the kitchen! Carol brought an extra chair for us as the room was very quiet. My husband was up really early and Colleen was a help to him. Very friendly! Excellent breakfast buffet!!!! Loved the whole hotel experience!!

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Kristy C, Thank you so much for your kind review of our GREAT Team and Hotel. Carol and Coleen are two exemplary employees of the hotel who bring an amazing experience to our guest’s every day. We are happy to hear that you enjoyed our complimentary breakfast buffet offered every morning. Once again thank you and we look forward... More 

steeleville
1 review
5 of 5 stars Reviewed April 8, 2013

I want to thank all the staff at the Holiday Inn Express for such a nice visit. This was a great place for our family to stay. The rooms were clean and the breakfast was delicious. The pool was great and the fitness room was wonderful. I want to thank Kristi at the front desk when we checked out. She... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Kathy, I would like to thank you for such a kind review of our GREAT team member Kristi and our hotel. I have also passed along your comments about the cleanliness to our housekeeping team who love such wonderful feedback from our guests. As you mentioned we do have an oversized indoor heated pool and a 24 hour Fitness... More 

Seymour, Indiana, United States
2 reviews
4 of 5 stars Reviewed April 7, 2013

Carol was a total delight. We were there for a swim meet and my daughter had to be on deck before breakfast even started at the hotel. Carol went out of her way to make sure both of my children had plenty to eat, even packing us a "to go box" for them because it was going to be a... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Nadine, Thank you so much for such a glowing review of our amazing employee Carol who works as our Breakfast Ambassador! She is such a wonderful person to have as a part of our amazing team. We are always pleased to meet and exceed our guest expectations to create a Great Hotel that Guests LOVE! Once again thank you... More 

Orlando, Florida
1 review
4 of 5 stars Reviewed April 3, 2013

Carol was so pleasant and welcoming each AM. I was there at this hotel for a week and she consistently ensured the coffee and all of the food and muffin trays were well supplied. She was absolutely fantastic and a hard worker. Everyone at the front desk was helpful and friendly. I couldn't have asked for more and would recommend... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Ruth, Thank you so much for your kind words concerning our GREAT team member Carol! She is an amazing asset to the hotel and consistently provides exceptional service to our guests. She along with the rest of our team are always glad to hear that our guests had a wonderful experience and thoroughly appreciate your recommendation. Once again thank... More 

Knoxville
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 24, 2013

Very close to Louisville, KY. Great place for a family to stay. The staff was exceptionally nice! In particular Carol and Colleen rocked the breakfast buffet! The pool as nice and warm on a a cold winter night!

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Bob C, Thank you for your kind words! Carol and Colleen are great team members who really do care about creating a great hotel that guests love! As you mentioned we do have an oversized indoor HEATED pool that is great for these late in the season cold days that we are having. Once again thank you, and we... More 

Allegan, Michigan, United States
1 review
5 of 5 stars Reviewed March 18, 2013

carol in the breakfast room was great,clean,things filled,good conversation,personality also ted at the front desk was very nice it was late and we were tired he was most acommadating.hotel lobby was clean.

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear 88Bet, Thank you so much for your kind review of our Hotel and Staff. Ted and Carol are both great assets to our team as they continually work every day to go above and beyond for our guests to give them that "at home" feel that truly makes travel enjoyable. We appreciate your comments on the cleanliness of the... More 

Boca Raton, Florida, United States
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 12, 2013

LOST CONNECTING FLIGHT TO PHILLY, snowed in, had to stay overnight. A high school girls volleyball tournament in town, they found me a room, thank God. Room cool, had it all, loved breakfast. It was a convenient location, waffle house across street, Subway store in loby, perfect.

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear John F, Thank you so much for taking the time to give us your feedback. We are always more than happy to assist our stranded guests of the airways during bad weather. Though a few miles from the Louisville Airport it's quite a convenient trip to get to us. As you mentioned we do have a complimentary breakfast and... More 

Murray, Kentucky
2 reviews
5 of 5 stars Reviewed March 7, 2013

amanda c. and angela exceptional professional and very friendly made sure all our comfort needs and wants were meant then on third shift staff ted exceptionally professional and friendly alwasy ask as i came in and out for a smoke if i needed anything

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Hope G, Thank you for your kind words about our wonderful staff. Angela is an amazing asset to our team and constantly strives to create a great experience for all of our guests. Also, Amanda C. was just added to our team a few weeks ago and has already made a huge impression on our guests with her positive... More 

Manhattan, New York, United States
1 review
4 of 5 stars Reviewed March 6, 2013

We had a wonderful stay at the Holiday Express in New Albany. The wonderful and thoughtful staff elevates what is essentially a budget hotel experience to one costing much more. Carol, Colleen and all the staff work hard to give all their guests a great stay and make up for anything they may miss from a "luxury hotel". Also, I... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Damon C, We greatly appreciate the time you took to provide us with this wonderful feedback. We do have great team members like Carol (Our friendly breakfast attendant who is always here with a smile and a warm Cinnamon roll for her guests) and Coleen who is a friendly and energetic guest service agent at our front desk! We... More 

New Albany, Indiana
1 review
5 of 5 stars Reviewed March 4, 2013

This hotel was just great! Very clean. And we are especially impressed with the staff. At the counter they are very friendly and helpful. There's a guy on counter named Anthony who printed out maps and directions for us several times, and even came up to our room to help us get our cell phone service started up! Definitely above... More 

Was this review helpful? Yes
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear LiezelJ, We can't thank you enough for such a wonderful review of our team and hotel. Anthony just joined our team only a few weeks ago and has already made a huge impact on our guest's experience by doing just as you said, going above the call of duty. We do have a complimentary hot breakfast each morning where... More 

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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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