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All 2 New Albany hotels

BEST WESTERN PLUS West I-64

2.5 of 5 Hotel   |   411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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67%
Ranked #1 of 2 Hotels in New Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 7, 2014
759janab
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187 reviews from our community

Traveler rating
    70
    53
    42
    12
    10
See reviews for
54
36
13
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
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    (187)
  • Mar-May only
    (58)
  • Jun-Aug only
    (64)
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    (35)
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    (30)
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There are newer reviews for BEST WESTERN PLUS West I-64
See the most recent reviews
2 reviews
5 of 5 stars Reviewed July 7, 2014

The hotel is older but in great shape and decorated very nice. The room was very clean and the staff very friendly. I must say this is one of the better breakfast that I have had in this type of setting. The food is well seasoned and not bland and there is a good variety and beautiful setting. I would... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind words. Our staff does everything possible to make our guests' stay a value. We are very happy we were able to provide that experience for you. We are particularly happy that you enjoyed our new breakfast items. We have been making some changes to our breakfast in attempt to provide the best hotel breakfast available.... More

1 review
3 of 5 stars Reviewed June 29, 2014

The lobby and breakfast room were nicely decorated, seemed new. Business center nice, large pool was great. Room was nice, but ceilings and walls could use some updating. Beds were very comfortable and was great to have a micro/fridge. We found the breakfast to be very disappointing both in availability and quality of the items...wasn't worth the extra money we... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments about our hotel. We are very happy you enjoyed our newly renovated hotel. Our upgraded mattresses make for a great night's sleep. We are in the process of updating our complimentary hot breakfast. I am sure you will love the new items on your next stay with us. More

Amarillo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 26, 2014

Good hotel for family to stay during cross-country trip. Although an older property, it appeared to be well-maintained and fairly clean. Compared to other hotel swimming pools seen by my kids during our trip, this one was much larger and cleaner (maybe because of the hotel being an older property). Only downside was that the in-room internet on the top... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind words about our property. The hotel has recently undergone a complete renovation to our guest rooms, public areas, meeting space, exterior and our pool area. Our guests love our large pool and our new outdoor patio area. We look forward to seeing you again soon. More

Kalamazoo, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 24, 2014

Very friendly service but hotel, being an older facility, could use some décor updating as many areas have seen better days and some facility maintenance overhauls, most notably, the cooling system are most definitely in order as the hotel seemed very warm/muggy all the time. Very nice pool though. If there was a "Good" rating as opposed to "Average" I... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments. I am thrilled our staff provided you with a memorable level of service. We do our best to impress our guests. I apologize for the cooling issue during your stay. We had a unit that went out and had to be replaced. That is not a pleasant experience, especially in the summer. We look forward... More

Fox Lake, Wisconsin, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 22, 2014

My family was on a road trip and we stayed at this hotel for one night. Room was clean, front desk was friendly, and the pool area was very nice. The breakfast had a nice selection and their was plenty of room.

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Katie, We are so thrilled you had a great stay with us. We know road trips can be stressful, so we strive to provide a comfortable room to rest and a great breakfast to get you started the next morning. We can't wait to see you again! More

JOLIET, United States
1 review
5 of 5 stars Reviewed June 21, 2014

The employees were helpful with answering any questions.My room was very clean and kept that way thru out my stay.The shower was clean and came to temperature quickly.Breakfast was convenient and the menu was changed every morning. The pool area as well as the fitness room was kept clean. The staff was very attentive. Although I had a problem with... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Wally, it was a pleasure having you for the time you were here. We are so happy you enjoyed your stay. We have recently upgraded our breakfast and have been adding quite a few new items, so I am glad to hear you enjoyed everything. We hope to see you soon! More

Albion
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 18, 2014

This was a quick visit as I did not arrive until after 9:00 PM on a Thursday evening. I was able to take advantage of a coupon from one of the hotel shopping sites and received a competitive rate. At the hotel, apparently it is a requirement that the coupons be actually printed out so they have a physical copy.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Bradley, Thank you for taking the time to review our hotel. We are very happy you had a great stay and can't wait to see you again on your next visit to town. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2014

I am currently at the hotel. I will never stay here again. The AM front desk staff has been very rude to me yesterday. I was trying to get information from them. They gave me the wrong info. Confused because Icouldnt figure it out (becsuse i was given the wrong info in the first place) I called back. The lady... More

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

This is absolutely unacceptable and not how we treat our guests. I have sent you a private email and I would love to speak with you regarding your experience so I get to the bottom of what happened and take immediate action. We pride ourselves on providing exceptional customer service to every guest. We clearly dropped the ball during your... More

Crown Point, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 9, 2014

Purchased from HI, was under construction on the outside. Not crazy about the color. The stone pillars are nice. Rooms were immaculate. Always a good idea to stay in a newly renovated hotel. Close to downtown NA and Louisville - 5 minutes

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for taking time to share your great experience with our other guests. Our entire team is thrilled we were able to provide you with such a great experience. We have been working on our renovations for several months now and love when guests like our progress. I agree that the stone columns in the front of the building... More

Kokomo IN
Contributor
14 reviews 14 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 30, 2014

Our first stay in the metro Louisville area in almost 15 years. We selected this hotel based on web reviews, and were generally not disappointed. Unbeatable value for the price (we paid $89+taxes). Absolutely OUTSTANDING staff: uniformly helpful, pleasant and professional. Internet services were the only drawback. Wired access with a laptop was acceptable, but slow, and often produced strange... More

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind comments. Our staff works hard to make each guest's experience outstanding. I appreciate your feedback on our wireless internet. We are working on a solution now to improve connectivity. We look forward to showing you our improvements on your next visit. More

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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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