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BEST WESTERN PLUS West I-64

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411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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1 room 1 adult
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BEST WESTERN PLUS West I-64
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306 Reviews from our TripAdvisor Community

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Springfield, Missouri
2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

My husband booked this hotel and I decided to look up the ratings, so I was very hesitant and nervous because some of them weren't good. This is the first night out of 4 that we've stayed and everything seems to be just fine. As they have a sign on the front desk making sure we are all aware that... More 

Helpful?
Thank pmwhi
Cincinnati, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Breakfast and Staff great. Price Great ! Clean and nice even in the snow. We used the hotel for tournament in Louisville. It was easy access and great staff. Highly recommended for price and cleanliness.

Review collected in partnership with Best Western

Helpful?
Thank Brian M
Level Contributor
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Arrived early to the city and tried to get an early check in. No such luck. Upon our arrival there was a gentleman standing outside the main entrance smoking a cigarette having a conversation. With himself. There was also an elderly lady in a wheelchair rolling around the lobby area. It was clear that they both had some type of... More 

Helpful?
Thank Troy D
Dayton, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff at this location are very helpful and accommodating. The front desk gal, Megan, went above and beyond to help me with an issue I was having with hotels.com. Other staff members were friendly and helpful too. You cannot expect four star accomodations at the reasonable rate we paid but the rooms were clean and I can't praise the... More 

Review collected in partnership with Best Western

Helpful?
Thank Karen D
Herculaneum, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The staff at this hotel is very friendly and accommodating. The continental breakfast is very good and was a nice way of starting the day. The biggest issue I had with our stay here was the quality of the hotel room itself. For the price charged per night of $109 I really expected it to be a lot nicer. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Christopher M
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Christopher, Thank you for your business and I value your feedback. We have just started bathroom renovations and I am sorry that you didn't get to experience one of the updated rooms. I do hope you will give us another chance to see the improvements we have made. More 

Akron, Ohio
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel while attending an expo in Louisville Kentucky. The staff was very friendly, quick check in and out, and the hotel was very clean. It had a good location and the staff was knowledgeable of the area and gave great recommendations for dinner. Would definitely stay there again!!!

Helpful?
Thank Jason H
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you Jason!! We greatly appreciate the great comments as my staff and I are trying to improve all aspects of our guest's overall stay. More 

Level Contributor
3 reviews
2 of 5 stars Reviewed December 28, 2015

This used to be a Holiday Inn Express. We never were really impressed with that either. They repainted the exterior so it looks nice from the outside, but inside the rooms are still old and in need of updating or repair. They are renovating the fifth floor, so maybe they are working top to bottom. The first room we were... More 

Review collected in partnership with Best Western

Helpful?
Thank DanAndSusanT
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dan and Susan, Thank you for staying with us and I am sorry to hear we did not stand up to your expectations. Yes, you are correct in saying we have started renovations on our top floor. I hope you will give us another try and see the improvements we have made. Thank you again for your business! More 

Somerset, KY, United States
2 reviews
5 of 5 stars Reviewed December 7, 2015

Our second stay at this facility to visit our son who resides in the area. Convenient location on and off to interstate,walking distance to large selection of eateries, farmers market and other downtown New Albany attractions. Great professional, responsive, friendly staff who make for a pleasant, enjoyable stay.

Review collected in partnership with Best Western

Helpful?
Thank George G
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you, George! I will pass your feedback on to the staff!! More 

Kingston, United States
1 review
4 of 5 stars Reviewed November 16, 2015

The staff was excellent and very helpful. The breakfast area was clean and updated very modern feeling. They have a large pool, great for kids and adults to swim in. Overall a great place to stay for business or pleasure.

Review collected in partnership with Best Western

Helpful?
Thank Adrienne S
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Adrienne- Thank you for choosing Best Western Plus and we value your business and feedback! More 

San Luis Obispo, California
Level Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 26, 2015 via mobile

My fiance and I stayed here for a night in early October. We had checked in to a dump in Louisville and decided to move hotels. We found this place online and they had a room available. They front desk employee was helpful and very nice. We had a good rate too. The room was good size and the king... More 

Helpful?
Thank Daniel M
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Daniel- I am glad that we were able to take of you. Thank you for the kind words, I will pass them along to my staff! More 

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