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BEST WESTERN PLUS West I-64

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411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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BEST WESTERN PLUS West I-64
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BEST WESTERN PLUS West I-64
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242 reviews from our community

Traveler rating
    96
    65
    51
    17
    13
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67
49
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63
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (242)
  • Mar-May only
    (92)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (39)
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Raymond, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel and staff met my expectations of a Best Western establishment: clean and friendly. Reasonable price with a nice military discount. Can be difficult to find a place to eat Sunday evening in New Albany and the Subway facility located on the premises was closed. After driving around town, had to settle for IHOP across the street. No gluten-free or... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Lews, Thank you for your comments. I appreciate the kind words that you shared. I apologize that you did not find out Dairy and Gluten free items on the buffet. We have actually been working with Best Western and will be rolling out a dairy and gluten free menu beginning Monday. We understand it is sometimes difficult to find these... More 

Tuscola, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

A little complicated to get to, but worth the turns! Very nice rooms! Really liked the design of ours! Hot breakfast was very good! Did not use the pool. Great staff when they are present. That's all I have to say about that!

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments! We are glad you enjoyed your stay. I am pleased to know you enjoyed our upgraded breakfast! We do have a large, indoor pool that you should give a try on your next visit! We will see you soon. More 

Indiana
1 review
3 of 5 stars Reviewed 5 days ago NEW

I Normally say I love this Hotel, But I was very disappointed because when we Checked into our room the Maid Hadn't swept our room and they was tons of stuff all over the floor! Last weekend they put us on the first floor by the Ice Maker and it was way too loud at 6am in the morning, If... More 

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments. We strive for 100% guest satisfaction and I am very disappointed we did not provide you that experience. It is unacceptable to have any housekeeping issues. I assure you I have addressed these issues with our entire housekeeping staff. I hope that we have an opportunity to serve you in the future so we may... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The staff was excellent, our room (king bed) was very nice/clean. I used the fitness center treadmill, a ceiling fan would have been appreciated. We used the pool also, clean and the changing rooms were well kept with lots of towels. The breakfast bar was good, had variety of items to choose from. The only issue we had was after... More 

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Sandi, I am glad that you enjoyed your stay and your comfortable bed. I am terribly sorry about the noise level. I have added additional staff on the weekend nights to prevent this from happening in the future. Thank you for sharing these comments. We hope we have the opportunity to see you again soon! More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A couple of friends and I visited Monday to secure rooms for a future car club event to be held in October. We had other hotels to check, but were so impressed with this hotel and the group rates, etc. we looked no further! We are even going to have our own private parking area. We worked with Sara on... More 

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Elmo, We are thrilled you enjoyed your stay and we can't wait to see you again in October! Sarah does a great job taking care of our guests and I am not surprised to see how happy she made you. We look forward to your next visit!!! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Great place to stay!!! Clean room, front desk very helpful, breakfast bar is the best I have ever had staying in any hotel. Stay for the Senior PGA practice rounds, a little of a drive to get there but no where to stay close great pick here

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments! We are thrilled you loved our upgraded breakfast! We can't wait to see you again soon! More 

Terre Haute, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

Very nice hotel: friendly, quite, and easy to find. I was stuck in traffic so long due to a bad accident East of Louisville which made for a long day. Best Western Plus was my oasis from a hectic day.

Review collected in partnership with this hotel

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for taking the time to share your experience. I understand how terrible sitting in traffic can be. Although it wasn't under the best circumstances for you, I am glad you were able to have a restful stay with us. We can't wait to see you again soon! More 

Utica, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel itself was acceptable but the staff was not friendly at check in or out, There was no friendly atmosphere at all. The breakfast was good except the portions were running out and when asked for additional food to be brought out was met with unfriendly service. We would stay again but with reserve.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Brion, Thank you for taking the time to share your experience with us. I apologize our staff did not provide exceptional service. While I am glad you enjoyed our facilities, the service is equally, if not more, important. I assure you I have addressed these issues with our staff and I hope that we have the opportunity to serve you... More 

Florissant, Missouri, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I thoroughly enjoyed my stay at this Best Western. The staff was very accommodating. They inquired multiple times about how I was and if I needed anything. The breakfast was also awesome. Great hotel!

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Donna, Thank you for your feedback. We are very happy you had a great stay. I am thrilled you loved our breakfast. We can't wait to see you again soon! More 

Chantilly, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

They had clean and updated rooms. Friendly and helpful front desk (even when I locked myself out), wonderful woman working the breakfast. Typical hotel breakfast, good but not awesome. Overall a good visit. Thanks!

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Susan, Thank you for your feedback! I appreciate your comments about breakfast. Our goal is to have the best hotel breakfast available. We are constantly making changes and doing what we can to make it better. We look forward to seeing you again soon! More 

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