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BEST WESTERN PLUS West I-64

2.5 of 5 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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Certificate of Excellence 2014
BEST WESTERN PLUS West I-64
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BEST WESTERN PLUS West I-64
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194 reviews from our community

Traveler rating
    74
    56
    42
    12
    10
See reviews for
54
38
13
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (194)
  • Mar-May only
    (58)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (30)
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Bensenville
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Heading home we stopped in new albamy in. Located near their downtown had a nice choice of resturants in a very charming area. The room was nice clean spacious and a great buffet breakfast. Eggs, bacon, grits.fruit etc pleasant staff.

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Sylvia, Thank you for taking the time to share your comments about your stay. I have shared your comments with our staff. We are all very excited that you had a great stay with us. We have made additional upgrades to our breakfast, so we were thrilled to hear that you enjoyed it. We hope to see you again very... More

Evansville, Indiana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This hotel did a great job of giving me what I expected. The room was clean, the bed was comfortable, and the staff was nice. I would give it an overall 4/5 stars for cleanliness because apart from the room it seemed kind of grimy. It was not a bad place to stay, but again, it was what I expected.... More

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for taking the time to share your experience with us. We are constantly looking for ways to improve ourselves. Your feedback will certainly allow us to take steps towards making your next stay even better. We have been working very hard to develop the best complimentary breakfast available. I am so glad you enjoyed our new selections. We... More

BEDFORD, United States
1 review
5 of 5 stars Reviewed 1 week ago

From checkin to checkout the staff was very friendly and helpful. The room was well appointed, light and comfortable. Breakfast was probably the best I have had in many years of travel. I would recommend this Best Western to anyone going to the New Albany area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Sharon, Thank you for your comments. We are so glad you had a great stay. We cannot wait to see you again on your next trip to the area! More

Murfreesboro, Tennessee, Usa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently spent two nights at this Best Western as we met friends from out of town. The hotel staff was extremely friendly and so helpful. The room was top quality as was the breakfast. The fresh, cooked breakfast is the best breakfast we have ever experienced as far as complimentary breakfasts go. We definitely will stay here again without... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Joanne, Your comments are so kind. We appreciate you taking the time to review our hotel. We train with the staff on a daily basis to provide the cleanest possible rooms, the freshest possible breakfast and the most hospitable staff possible. We are all very happy to know that we were able to provide you with this experience. We cannot... More

Indiana
Contributor
17 reviews 17 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Property was very nice, beds were great, entry and exit from parking lot difficult because of one way streets on rainy night. Not hotels fault, city had a lot of one way streets. Breakfast was very good with many options.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments! We are all thrilled you had a great stay with us. I am very happy you enjoyed our upgraded complimentary breakfast. We hope to see you again very soon. More

1 review
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay and the staff was very friendly . perfect place to stay for the price, nice ammenities. I would recommend this place to anybody. Very quiet and private, also good service . I travel a lot and this is one of my favorite new places to stay, seems like a lot of upgrades have been made here.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Lonnie, thank you for your review. We are so glad you had a great stay. We can't wait to see you again very soon! More

Greenfield, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I would stay again was pleased there was microwave and fridge in the rooms, the beds were comfortable, the breakfast bar was very good,with a nice selection. Bigger then most. I wouldnt difiantly reccomend

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Tammy, Thank you for your kind remarks. We strive to provide an excellent experience for all of our guests. I am glad you enjoyed our upgraded breakfast, as well. We can't wait to see you again! More

mechanicsville, maryland, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2014

Rates are good, Rooms are great and it is easy off and easy to get back on I64 from the Best Western Parking Lot. I was very impressed with the proffesionalism of the entire staff. When the wife and I went to breakfast we were greated by an employee who expained where everything was and if she could be of... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you so much for providing feedback regarding your stay. I am over the moon to hear about your experience. We work very hard to go above and beyond for our guests. I have shared your comments with our team so they can join me in celebrating your stay. We can't wait to see you again. More

Westfield, United States
1 review
5 of 5 stars Reviewed September 7, 2014

Our children live in New Albany and we like to go to restaurants on the river and shop. Liked the pool and breakfast. Could easily buy gas near-by and have lunch at Sub way. Room always clean and tidy. The on/off ramp to Louisville is near-by. Direct road north toward Westfield via Indpls.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Janet, Thank you for your kind words. Our guests love the Subway restaurant located inside our hotel and I am pleased to know you benefited from it, as well. I have shared your positive feedback with our staff. We look forward to seeing you again soon. More

Mount Zion, Illinois
Top Contributor
50 reviews 50 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 2, 2014

Stayed for extended 8 day business trip. I as well as counterparts who had A/C trouble moved to get good a/c that they said was being addressed in those particular rooms. I am not too nitpicky but COLD AC is a MUST. Breakfast is a "hot" offering but my favorite morning was across the street at Waffle House. Nice indoor... More

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your feedback. We value your opinion and share your comments with the entire staff so we can provide a better experience each stay. We are near completion of our renovations. We did add additional parking spaces and have expanded the lot. I am disappointed you found the spots small as they are above the minimum 9 ft... More

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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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