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All 2 New Albany hotels

BEST WESTERN PLUS West I-64

2.5 of 5 Hotel   |   411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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BEST WESTERN PLUS West I-64
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Ranked #1 of 2 hotels in New Albany
A recent review
5 of 5 stars reviewed 1 week ago
David F St. Louis, United States
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161 people have reviewed this hotel

Traveler rating
    62
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    37
    11
    8
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43
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
St. Louis, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Rooms were very nice and bed extremely comfortable. We stayed a night on our way from St. Louis to Lexington for a weekend of races at Keeneland Race track. Hotel just outside Louisville so very convenient. Free breakfast was excellent which is is very rare from other hotels I have visited. Only slight complaint was that the hallways are not... More

Review collected in partnership with Best Western

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Sam D, Regional Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments. We do apologize that the 1st floor hallway is tile not carpet like the others. We are trying to find cart wheels that will lessen the noise factor for the guest rooms on the 1st floor. We take all guest comments seriously and will continue to research solutions More

Fort Worth, Texas
1 review
1 of 5 stars Reviewed 1 week ago

It was difficult to secure a confirmed reservation -- not because the place was booked, but, first, they sent no confirmation, and, later, they sent multiple incorrect confirmations. My brother and I stayed there for six nights in early April 2014, during which time they failed to honor wake-up calls for four of five nights (no request for the sixth... More

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Sam D, Regional Manager at BEST WESTERN PLUS West I-64, responded to this review

We will admit if it went wrong for a guest it all came to this one guest. We are very sorry for the inconveniences this guest incurred and have remedied all of them. We are known for the great service we provide and with a newly renovated property strive to do just that. Again, please understand that this is not... More

Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a modestly outdated but well-maintained building, with clean well-appointed rooms with fridge and microwave. A Subway is in the hotel, so the distinctive smell of Subway wafts through the lobby and outer hallways. The hotel really shines at the breakfast buffet, which goes well beyond a few bagels and cereal; the buffet has eggs, pork products (bacon/sausage),... More

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Sam D, Regional Manager at BEST WESTERN PLUS West I-64, responded to this review

We appreciate your comments and are grateful for our guests. We look forward to your next stay and hope to see you soon. More

Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed 3 weeks ago

As a new addition to the BW chain, this location had fabulous, newly renovated rooms. The beds were comfortable and the room was fresh and very clean. The staff was extremely helpful when approached with questions. The breakfast selection was HUGE. I would gladly recommend this location to anyone passing through this area.

Review collected in partnership with Best Western

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Sam D, General Manager at BEST WESTERN PLUS West I-64, responded to this review

We thank you for your comments and the opportunity to serve you and your family. We look forward to seeing you again, hopefully under better circumstances. We appreciate you and are very happy to hear of your great experience with us. More

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

We stay at hotels a lot. This hotel has a nice big pool and a great breakfast. We would stay here again. The rooms were nice. They had a fridge and microwave. The staff was prompt and accommodating. We had a great night's rest.

Review collected in partnership with Best Western

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Sam D, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for the kind words. We strive daily to improve the service we provide and the guest experience. We appreciate you and your business an hope to see you again soon. More

2 reviews
4 of 5 stars Reviewed February 13, 2014

Stayed because we had a leak in our house. The overall experience was great! Rooms are very spacious and the pool is huge! The breakfast was typical of the buffet type breakfast you find at most of your chain hotels. Great place if you are visiting Louisville or surrounding areas.

Review collected in partnership with Best Western

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Sam D, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments about your recent stay. We strive to make all of our guests as happy as possible. I hope you will try us again soon and see the new items we are adding to our Full Hot Breakfast. Thank you again More

Reviewer
4 reviews 4 reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed January 23, 2014

Indoor pool closed, wi-fi not working, elevator quits working the other one is ice cold, white curtains while an outside spotlight shines through, toilet paper roller that doesn't roll, shower head so strong it nearly takes your skin off, old stale breakfast, employees not even knowing the hours of the attached subway restaurant, hard beds, sheet covers rather than a... More

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Sam D, General Manager at BEST WESTERN PLUS West I-64, responded to this review

I am very sorry to hear about your recent stay with us. What you experienced is not like us at all. I do admit that we are trying to remodel the hotel to make it an even better experience for our guests, but are very sorry for the opportunities you experienced. I am surprised to hear about your sleeping experience... More

Kentcuky
2 reviews
5 of 5 stars Reviewed December 16, 2013

This hotel was great! The hotel staff was friendly and always was asking if we needed anything. Great location to downtown Louisville. The breakfast was great. They serve eggs, biscuits and gravy, pancakes, muffins bagels, waffles, etc.

Review collected in partnership with Best Western

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Louisville, Kentucky, United States
2 reviews
5 of 5 stars Reviewed December 15, 2013

I have stay here before wheni t was hoilday inn express but it is way better then before , the staff is great ted was so great , was there for two night he was so helpfull as was carol was so glad to see them again didnot know if the same staff would be there or not was so... More

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Louisville, Kentucky
1 review
5 of 5 stars Reviewed December 9, 2013

From the moment we walked into the lobby it was very nice. The remodeling was awesome! The room was incredible, and the staff was very helpful. Best breakfast ever at a hotel. Thank you for a wonderful stay. We will be back. Becky B

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Additional Information about BEST WESTERN PLUS West I-64

Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn Express Louisville-Nw @ New Albany Hotel
Holiday Inn New Albany
New Albany Holiday Inn
Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Official Description (provided by the hotel):
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 
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