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BEST WESTERN PLUS West I-64

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411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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1 room 1 guest
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BEST WESTERN PLUS West I-64
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282 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (282)
  • Mar-May only
    (93)
  • Jun-Aug only
    (101)
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    (39)
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Kapaau, Hawaii
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed one night hoping to rest well for the next day's travel. Everything was clean and well equipped in our room on the ground floor. The fleet of company work trucks should have tipped me off. Before 5:00 AM the hallway was rattled with the sounds of ice being poured into large plastic coolers. The responsibility of Best Western... More 

Was this review helpful? Yes
Central Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Stayed here with large group of family for local wedding. Great at accomodating our special requests to allow for family to gather and catch up. All staff were friendly and went out of their way to make our stay special. Great value, too.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Martha- Thank you for the kind words and we are glad your family enjoyed their stay. More 

Switz City, Indiana
Level Contributor
81 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Best Western Plus New Albany is clean and suited my needs. The price is great for the room. Breakfast was good started very early. Beds were comfortable, hotel was quiet. We will return again in the future.

Was this review helpful? Yes 1
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you and we can't wait to have you stay with us again!! More 

Foley, Alabama
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel staff was very friendly, courteous and helpful. The room was great and clean and the bed was comfortable. The breakfast in the morning had a wide variety to choose from to include hot eggs, biscuits & gravy, potatoes, breads, muffins and bagels. I would recommend this hotel to anyone.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for the compliments!! I will sure to pass on your comments to the staff! Again thank you for business! More 

Evansville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Overall a very good stay, wanted to try the pool but arrived too late and didn't have time next morning. Great room, breakfast, staff - it was all good. No complaints here. The Plus hotel version is nice and roomy and has a very nice feel to it.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Jon- Thank you for your wonderful comments and choosing Best Western for your travel needs. More 

United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is clean, well located, and has a nice breakfast included. It's what you would expect from a Best Western. The did have an issue getting our 2nd room ready on time (3pm) and they seem to be understaffed on the cleaning crew, but overall I'd say the place is between very good & excellent. The thing that pushes... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Jennifer, I apologized that we were not able to get your second room ready in time for you. That is one reason we try not to preassign rooms to guest because it can cause these kind of issues. We have a very small window in between when the previous guest checks out and our check in time to make sure... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel is located on the west side of downtown Louisville, just across stateline (IN). It is right off I-64. Price was great, especially compared to downtown prices. Room was clean. Bed was comfortable. Lamps have outlets for plugging in phone by your bedside. Coffee maker & refrig in room. Breakfast was good. Rooms could use an update. Staff was... More 

Was this review helpful? Yes
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Theresa, Thank you for you comments. I am glad to hear that you were able to take advantage of our great location, just 5 minutes from Downtown Louisville, KY. Also, while we did renovate most of the property less than 2 years ago, you will be happy to hear that we are going to be doing the finishing touches this... More 

Eddyville, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent check in and check out services. Room was one of the largest and best I have ever had at a BW. Nice and clean decor. Comfortable bed. Very pleasant staff. Did not do breakfast - so no comments. This is a family-oriented hotel with lots of kids for indoor pool. Watch you step and floors are often slippery. Noise... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Leland, We appreciate your thoughts. I am happy to hear that you enjoyed our Rapid Check out process. We slip your receipt under your door before you wake up so there is no need to stop at the front desk on your way out. I am excited that you enjoyed our new mattresses and Olympic sized pool. They are just... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We were happy with our stay. We were just traveling through and didn't have a room yet. They were able to get us a room and a discount. The room was clean. Maybe a tad small. The pool was nice. The front desk gal made a great suggestion on where to eat dinner with kids. Breakfast was much better than... More 

Was this review helpful? Yes
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments. I am glad that you recognized that our staff here knows what real hospitality is. It is just a small thing that you could do for someone that can mean a lot. Like getting a glass of milk! We hope you and your family have a chance to visit us soon! More 

Cincinnati
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My daughter and I saw 5 Seconds of Summer at the KFC YUM CENTER and it is always so expensive to stay in the city of any venue. This hotel was very clean and in a great location. We were at the YUM CENTER in 10 minutes. Our room was on the first floor and it was very spacious with... More 

Was this review helpful? Yes
Kristi H, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments. I am happy to here that you and your daughter enjoyed our brand new mattress. I have heard that they are nice! I am excited that you noticed our new TV service that gives the guest an "at home experience". There is a guide on the TV, just like at home, and that makes it... More 

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