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BEST WESTERN PLUS West I-64

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411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS West I-64
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BEST WESTERN PLUS West I-64
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240 reviews from our community

Traveler rating
    96
    63
    51
    17
    13
See reviews for
66
49
16
62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (240)
  • Mar-May only
    (90)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (39)
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Indiana
1 review
3 of 5 stars Reviewed yesterday NEW

I Normally say I love this Hotel, But I was very disappointed because when we Checked into our room the Maid Hadn't swept our room and they was tons of stuff all over the floor! Last weekend they put us on the first floor by the Ice Maker and it was way too loud at 6am in the morning, If... More 

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5 reviews 5 reviews
4 of 5 stars Reviewed 2 days ago NEW

The staff was excellent, our room (king bed) was very nice/clean. I used the fitness center treadmill, a ceiling fan would have been appreciated. We used the pool also, clean and the changing rooms were well kept with lots of towels. The breakfast bar was good, had variety of items to choose from. The only issue we had was after... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A couple of friends and I visited Monday to secure rooms for a future car club event to be held in October. We had other hotels to check, but were so impressed with this hotel and the group rates, etc. we looked no further! We are even going to have our own private parking area. We worked with Sara on... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great place to stay!!! Clean room, front desk very helpful, breakfast bar is the best I have ever had staying in any hotel. Stay for the Senior PGA practice rounds, a little of a drive to get there but no where to stay close great pick here

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Terre Haute, Indiana
1 review
5 of 5 stars Reviewed 4 days ago NEW

Very nice hotel: friendly, quite, and easy to find. I was stuck in traffic so long due to a bad accident East of Louisville which made for a long day. Best Western Plus was my oasis from a hectic day.

Review collected in partnership with this hotel

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for taking the time to share your experience. I understand how terrible sitting in traffic can be. Although it wasn't under the best circumstances for you, I am glad you were able to have a restful stay with us. We can't wait to see you again soon! More 

Utica, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The hotel itself was acceptable but the staff was not friendly at check in or out, There was no friendly atmosphere at all. The breakfast was good except the portions were running out and when asked for additional food to be brought out was met with unfriendly service. We would stay again but with reserve.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Brion, Thank you for taking the time to share your experience with us. I apologize our staff did not provide exceptional service. While I am glad you enjoyed our facilities, the service is equally, if not more, important. I assure you I have addressed these issues with our staff and I hope that we have the opportunity to serve you... More 

Florissant, Missouri, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

I thoroughly enjoyed my stay at this Best Western. The staff was very accommodating. They inquired multiple times about how I was and if I needed anything. The breakfast was also awesome. Great hotel!

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Donna, Thank you for your feedback. We are very happy you had a great stay. I am thrilled you loved our breakfast. We can't wait to see you again soon! More 

Chantilly, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

They had clean and updated rooms. Friendly and helpful front desk (even when I locked myself out), wonderful woman working the breakfast. Typical hotel breakfast, good but not awesome. Overall a good visit. Thanks!

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Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Susan, Thank you for your feedback! I appreciate your comments about breakfast. Our goal is to have the best hotel breakfast available. We are constantly making changes and doing what we can to make it better. We look forward to seeing you again soon! More 

1 review
5 of 5 stars Reviewed 1 week ago

Our group of 30 women stayed at this hotel last weekend. We had a VERY positive experience. The rooms were really nice and comfy, the breakfast was very good with lots of room in the dining area. The hotel is easily accessible from the highway. Our conference was actually in Louisville, but we found this hotel just a few miles... More 

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Gina, Thank you for sharing your experience! I have shared your comments with our team. We are thrilled to know you had a great stay. We appreciate you reusing your towels and participating in our Green Program. We strive to help save our environment. We can't wait to see you again next year! More 

Stillwater, Oklahoma
1 review
2 of 5 stars Reviewed 1 week ago

I delayed writing this review to give the hotel a chance to make this right. Unfortunately, the hotel general manager, Brandon, either doesn't understand why were weren't satisfied, or he doesn't care. After writing the survey they automatically send out, I got a form letter type apology from Brandon and also asking us to give them another try. I then... More 

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Bobbie, I did send you an email asking for more details. I would like to speak with you and resolve this issue! I am terribly sorry it has not been resolved yet. Please feel free to reach out to me directly at 812.945.2771!!!! More 

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