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All 2 New Albany hotels

BEST WESTERN PLUS West I-64

2.5 of 5 Hotel   |   411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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67%
Ranked #1 of 2 hotels in New Albany
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
KnoxvilleBear Knoxville, Tennessee, USA
  • Reviews (183)
  • Photos (44)
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  • Room tips (27)
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183 people have reviewed this hotel

Traveler rating
    68
    53
    40
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    10
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Knoxville, Tennessee, USA
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel was under some renovation, staff was great, the locations if great for visiting Museum row in Louisville. Staff was knowledgeable about restaurants close by. Very easy access to highways and reasonable rates.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your feedback. We are glad you enjoyed your stay. We have recently completed our renovations of the parking lot and have added extra parking spaces to make your stay even more convenient. In addition, we have all new landscaping. We are excited to see you on your next visit to Louisville. More

Tampa, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We were traveling from FL to Indiana for family. We drove all that day until we reached with this hotel being our stopover. We'd never stayed in a Best Western Plus, yet figured we'd try the location. I'd seen some reviews that it was very outdated and noisy. I was also concerned due to that they take pets. Though I... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Kristin, Thank you for taking the time to review our hotel. I am pleased you had a great stay. We have been working on the parking situation and we are actually having the parking lot redone this week. We are adding additional spaces to accommodate our guests better when we are full. Also, I want to make sure you are... More

Covington, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I made a reservation on July 28, 2014 to stay at this hotel the night of August 1, 2014. Per my reservation confirmation, I reserved a King Suite with a whirlpool tub, as my husband and I were going to be in town to celebrate our 24th anniversary. We checked in around 9:30 on the 1st and was never told... More

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

I want to take the time to apologize again for your experience with us. This was a server issue with Best Western across the country that we were not aware of until very late in the evening. We did our very best to accommodate everyone and we failed on your room. I realize an anniversary is a special night that... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I started overnight after driving from northern Ohio. We were heading back home to Arkansas. We booked the room through hotwire for 118.00 with tax for the night. Hotel is very nice. Rooms are spacious and the breakfast was delicious. Only issue I had was the room was extremely hot and the air only blew 2 inches... More

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Jamila, Thank you for your comments about your stay! I am thrilled Alex was able to get all of the reservation issues corrected for you. We are in the process of upgrading our internet to improve the coverage throughout the hotel. I can't wait to show you the improvement on your next visit! More

Aldrich Mo
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Easy to get on and off I 64 to get downtown. Room was clean beds were comfortable. I had my 2 daughters and 3 grandchildren so the connecting rooms were just what we needed! The pool was great! Too bad we didn't know that on Mondays it is closed for cleaning. While I appreciate a clean pool, 3 little kids... More

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind feedback. We do clean the pool each Monday from 8am until 12pm. I am sorry the kids didn't get one last swim in before they left, but we are very excited to know they love out Olympic-Sized swimming pool. Our staff works hard to go above and beyond for each guest and we are very... More

Beech Grove, Indiana
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2014

If you enjoy discourteous hotel associates, the aroma of decomposed chicken, maintenance deficiencies, and pranksters destroying the tranquility of sleep, book today for these perks and privileges at the “Worst” Western Plus I-64 in New Albany Indiana! My travel brought me to this location due to a meeting in Louisville Kentucky. I booked the King Whirlpool Suite (room 418) Wednesday,... More

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Steve, First, we owe you a sincere apology. What you experienced at our hotel is absolutely unacceptable. We have already made some staffing and procedural changes to correct the issues you experienced. In addition, we have completed an entire staff training using your feedback. While this is not a normal experience at our hotel, it is certainly inexcusable. I hope... More

2 reviews
5 of 5 stars Reviewed July 7, 2014

The hotel is older but in great shape and decorated very nice. The room was very clean and the staff very friendly. I must say this is one of the better breakfast that I have had in this type of setting. The food is well seasoned and not bland and there is a good variety and beautiful setting. I would... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind words. Our staff does everything possible to make our guests' stay a value. We are very happy we were able to provide that experience for you. We are particularly happy that you enjoyed our new breakfast items. We have been making some changes to our breakfast in attempt to provide the best hotel breakfast available.... More

1 review
3 of 5 stars Reviewed June 29, 2014

The lobby and breakfast room were nicely decorated, seemed new. Business center nice, large pool was great. Room was nice, but ceilings and walls could use some updating. Beds were very comfortable and was great to have a micro/fridge. We found the breakfast to be very disappointing both in availability and quality of the items...wasn't worth the extra money we... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments about our hotel. We are very happy you enjoyed our newly renovated hotel. Our upgraded mattresses make for a great night's sleep. We are in the process of updating our complimentary hot breakfast. I am sure you will love the new items on your next stay with us. More

Amarillo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 26, 2014

Good hotel for family to stay during cross-country trip. Although an older property, it appeared to be well-maintained and fairly clean. Compared to other hotel swimming pools seen by my kids during our trip, this one was much larger and cleaner (maybe because of the hotel being an older property). Only downside was that the in-room internet on the top... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind words about our property. The hotel has recently undergone a complete renovation to our guest rooms, public areas, meeting space, exterior and our pool area. Our guests love our large pool and our new outdoor patio area. We look forward to seeing you again soon. More

Kalamazoo, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 24, 2014

Very friendly service but hotel, being an older facility, could use some décor updating as many areas have seen better days and some facility maintenance overhauls, most notably, the cooling system are most definitely in order as the hotel seemed very warm/muggy all the time. Very nice pool though. If there was a "Good" rating as opposed to "Average" I... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments. I am thrilled our staff provided you with a memorable level of service. We do our best to impress our guests. I apologize for the cooling issue during your stay. We had a unit that went out and had to be replaced. That is not a pleasant experience, especially in the summer. We look forward... More

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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

44 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 
Number of rooms
135

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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