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All 2 New Albany hotels

BEST WESTERN PLUS West I-64

2.5 of 5 Hotel   |   411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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68%
Ranked #1 of 2 hotels in New Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
759janab
  • Overview
  • Reviews (178)
  • Photos (41)
  • Amenities
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  • Room tips (26)
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178 people have reviewed this hotel

Traveler rating
    67
    51
    39
    12
    9
See reviews for
49
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49
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Beech Grove, Indiana
1 review
1 of 5 stars Reviewed yesterday NEW

If you enjoy discourteous hotel associates, the aroma of decomposed chicken, maintenance deficiencies, and pranksters destroying the tranquility of sleep, book today for these perks and privileges at the “Worst” Western Plus I-64 in New Albany Indiana! My travel brought me to this location due to a meeting in Louisville Kentucky. I booked the King Whirlpool Suite (room 418) Wednesday,... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is older but in great shape and decorated very nice. The room was very clean and the staff very friendly. I must say this is one of the better breakfast that I have had in this type of setting. The food is well seasoned and not bland and there is a good variety and beautiful setting. I would... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind words. Our staff does everything possible to make our guests' stay a value. We are very happy we were able to provide that experience for you. We are particularly happy that you enjoyed our new breakfast items. We have been making some changes to our breakfast in attempt to provide the best hotel breakfast available.... More

1 review
3 of 5 stars Reviewed 3 weeks ago

The lobby and breakfast room were nicely decorated, seemed new. Business center nice, large pool was great. Room was nice, but ceilings and walls could use some updating. Beds were very comfortable and was great to have a micro/fridge. We found the breakfast to be very disappointing both in availability and quality of the items...wasn't worth the extra money we... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments about our hotel. We are very happy you enjoyed our newly renovated hotel. Our upgraded mattresses make for a great night's sleep. We are in the process of updating our complimentary hot breakfast. I am sure you will love the new items on your next stay with us. More

Amarillo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Good hotel for family to stay during cross-country trip. Although an older property, it appeared to be well-maintained and fairly clean. Compared to other hotel swimming pools seen by my kids during our trip, this one was much larger and cleaner (maybe because of the hotel being an older property). Only downside was that the in-room internet on the top... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind words about our property. The hotel has recently undergone a complete renovation to our guest rooms, public areas, meeting space, exterior and our pool area. Our guests love our large pool and our new outdoor patio area. We look forward to seeing you again soon. More

Kalamazoo, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Very friendly service but hotel, being an older facility, could use some décor updating as many areas have seen better days and some facility maintenance overhauls, most notably, the cooling system are most definitely in order as the hotel seemed very warm/muggy all the time. Very nice pool though. If there was a "Good" rating as opposed to "Average" I... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your comments. I am thrilled our staff provided you with a memorable level of service. We do our best to impress our guests. I apologize for the cooling issue during your stay. We had a unit that went out and had to be replaced. That is not a pleasant experience, especially in the summer. We look forward... More

Fox Lake, Wisconsin, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My family was on a road trip and we stayed at this hotel for one night. Room was clean, front desk was friendly, and the pool area was very nice. The breakfast had a nice selection and their was plenty of room.

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Katie, We are so thrilled you had a great stay with us. We know road trips can be stressful, so we strive to provide a comfortable room to rest and a great breakfast to get you started the next morning. We can't wait to see you again! More

JOLIET, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The employees were helpful with answering any questions.My room was very clean and kept that way thru out my stay.The shower was clean and came to temperature quickly.Breakfast was convenient and the menu was changed every morning. The pool area as well as the fitness room was kept clean. The staff was very attentive. Although I had a problem with... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Wally, it was a pleasure having you for the time you were here. We are so happy you enjoyed your stay. We have recently upgraded our breakfast and have been adding quite a few new items, so I am glad to hear you enjoyed everything. We hope to see you soon! More

Albion
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was a quick visit as I did not arrive until after 9:00 PM on a Thursday evening. I was able to take advantage of a coupon from one of the hotel shopping sites and received a competitive rate. At the hotel, apparently it is a requirement that the coupons be actually printed out so they have a physical copy.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Bradley, Thank you for taking the time to review our hotel. We are very happy you had a great stay and can't wait to see you again on your next visit to town. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2014

I am currently at the hotel. I will never stay here again. The AM front desk staff has been very rude to me yesterday. I was trying to get information from them. They gave me the wrong info. Confused because Icouldnt figure it out (becsuse i was given the wrong info in the first place) I called back. The lady... More

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

This is absolutely unacceptable and not how we treat our guests. I have sent you a private email and I would love to speak with you regarding your experience so I get to the bottom of what happened and take immediate action. We pride ourselves on providing exceptional customer service to every guest. We clearly dropped the ball during your... More

Crown Point, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 9, 2014

Purchased from HI, was under construction on the outside. Not crazy about the color. The stone pillars are nice. Rooms were immaculate. Always a good idea to stay in a newly renovated hotel. Close to downtown NA and Louisville - 5 minutes

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for taking time to share your great experience with our other guests. Our entire team is thrilled we were able to provide you with such a great experience. We have been working on our renovations for several months now and love when guests like our progress. I agree that the stone columns in the front of the building... More

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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

41 photos of this hotel

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Other (17)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 
Number of rooms
135

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