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All 2 New Albany hotels

BEST WESTERN PLUS West I-64

2.5 of 5 Hotel   |   411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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67%
Ranked #1 of 2 Hotels in New Albany
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Gail M mechanicsville, maryland, United States
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187 reviews from our community

Traveler rating
    70
    53
    42
    12
    10
See reviews for
54
36
13
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
mechanicsville, maryland, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Rates are good, Rooms are great and it is easy off and easy to get back on I64 from the Best Western Parking Lot. I was very impressed with the proffesionalism of the entire staff. When the wife and I went to breakfast we were greated by an employee who expained where everything was and if she could be of... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you so much for providing feedback regarding your stay. I am over the moon to hear about your experience. We work very hard to go above and beyond for our guests. I have shared your comments with our team so they can join me in celebrating your stay. We can't wait to see you again. More

Westfield, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our children live in New Albany and we like to go to restaurants on the river and shop. Liked the pool and breakfast. Could easily buy gas near-by and have lunch at Sub way. Room always clean and tidy. The on/off ramp to Louisville is near-by. Direct road north toward Westfield via Indpls.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Janet, Thank you for your kind words. Our guests love the Subway restaurant located inside our hotel and I am pleased to know you benefited from it, as well. I have shared your positive feedback with our staff. We look forward to seeing you again soon. More

Mount Zion, Illinois
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for extended 8 day business trip. I as well as counterparts who had A/C trouble moved to get good a/c that they said was being addressed in those particular rooms. I am not too nitpicky but COLD AC is a MUST. Breakfast is a "hot" offering but my favorite morning was across the street at Waffle House. Nice indoor... More

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your feedback. We value your opinion and share your comments with the entire staff so we can provide a better experience each stay. We are near completion of our renovations. We did add additional parking spaces and have expanded the lot. I am disappointed you found the spots small as they are above the minimum 9 ft... More

Kalamazoo, MI
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Adequate for a quick stay. Most of the people that stayed were traveling for work. Free wifi with good speeds and also had a convenient breakfast. Hotel appeared to be recently renovated. Clean environment and friendly service. Better than expected but did not excel at anything.

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Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for taking the time to share your comments with us. We are glad you enjoyed your stay and look forward to seeing you again. More

Knoxville, Tennessee, USA
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was under some renovation, staff was great, the locations if great for visiting Museum row in Louisville. Staff was knowledgeable about restaurants close by. Very easy access to highways and reasonable rates.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your feedback. We are glad you enjoyed your stay. We have recently completed our renovations of the parking lot and have added extra parking spaces to make your stay even more convenient. In addition, we have all new landscaping. We are excited to see you on your next visit to Louisville. More

Tampa, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2014

We were traveling from FL to Indiana for family. We drove all that day until we reached with this hotel being our stopover. We'd never stayed in a Best Western Plus, yet figured we'd try the location. I'd seen some reviews that it was very outdated and noisy. I was also concerned due to that they take pets. Though I... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Kristin, Thank you for taking the time to review our hotel. I am pleased you had a great stay. We have been working on the parking situation and we are actually having the parking lot redone this week. We are adding additional spaces to accommodate our guests better when we are full. Also, I want to make sure you are... More

Covington, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 8, 2014

I made a reservation on July 28, 2014 to stay at this hotel the night of August 1, 2014. Per my reservation confirmation, I reserved a King Suite with a whirlpool tub, as my husband and I were going to be in town to celebrate our 24th anniversary. We checked in around 9:30 on the 1st and was never told... More

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

I want to take the time to apologize again for your experience with us. This was a server issue with Best Western across the country that we were not aware of until very late in the evening. We did our very best to accommodate everyone and we failed on your room. I realize an anniversary is a special night that... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 6, 2014

My family and I started overnight after driving from northern Ohio. We were heading back home to Arkansas. We booked the room through hotwire for 118.00 with tax for the night. Hotel is very nice. Rooms are spacious and the breakfast was delicious. Only issue I had was the room was extremely hot and the air only blew 2 inches... More

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Jamila, Thank you for your comments about your stay! I am thrilled Alex was able to get all of the reservation issues corrected for you. We are in the process of upgrading our internet to improve the coverage throughout the hotel. I can't wait to show you the improvement on your next visit! More

Aldrich, Missouri
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 30, 2014

Easy to get on and off I 64 to get downtown. Room was clean beds were comfortable. I had my 2 daughters and 3 grandchildren so the connecting rooms were just what we needed! The pool was great! Too bad we didn't know that on Mondays it is closed for cleaning. While I appreciate a clean pool, 3 little kids... More

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind feedback. We do clean the pool each Monday from 8am until 12pm. I am sorry the kids didn't get one last swim in before they left, but we are very excited to know they love out Olympic-Sized swimming pool. Our staff works hard to go above and beyond for each guest and we are very... More

Beech Grove, Indiana
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2014

If you enjoy discourteous hotel associates, the aroma of decomposed chicken, maintenance deficiencies, and pranksters destroying the tranquility of sleep, book today for these perks and privileges at the “Worst” Western Plus I-64 in New Albany Indiana! My travel brought me to this location due to a meeting in Louisville Kentucky. I booked the King Whirlpool Suite (room 418) Wednesday,... More

Was this review helpful? Yes 1
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Steve, First, we owe you a sincere apology. What you experienced at our hotel is absolutely unacceptable. We have already made some staffing and procedural changes to correct the issues you experienced. In addition, we have completed an entire staff training using your feedback. While this is not a normal experience at our hotel, it is certainly inexcusable. I hope... More

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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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