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BEST WESTERN PLUS West I-64

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411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
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BEST WESTERN PLUS West I-64
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BEST WESTERN PLUS West I-64
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216 reviews from our community

Traveler rating
    86
    60
    47
    13
    10
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60
46
15
56
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Red Deer, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a good hotel for a short stay. We were here for a cheer competition. The rooms were clean although I did not realize if an article of clothing was left on a bed it wouldn't get made. My 11 year old left her pyjama top on my bed (unbeknownst to me) and a jacket on her bed and... More 

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Red Deer, Alberta, Canada
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My daughter and I stayed here for 5 days last week (in March). We were with a travelling Cheerleading team of 100 or more from Canada so we were definitely after budget and accommodation. The hotel boasts an "Olympic" sized pool and offers a hot breakfast. There are 2 available elevators at each end of the halls, which I found... More 

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 3 nights on a family trip. Came in and out several times. No desk employee ever greeted us when we entered or left. We were not impressed with that. The breakfast was pretty good and the breakfast staff was friendly. The beds were comfortable. There was no vent in the bathroom so mirrors were constantly fogged after a shower.... More 

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Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Todd, Thank you for your comments. I know how frustrating the fogged mirror can be when trying to get ready in the morning. Our ventilation system is being upgraded and will be completed by the end of the month, so that will hopefully solve that issue! We look forward to showing you the change! More 

Cadiz, Kentucky
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel really exceeded my expectations! Very good breakfast. Commons areas large for kids and group. Very accommodating staff at check in. Large pool and pool area for kids in large group. Huge breakfast area and commons area for gathering large groups.

Review collected in partnership with Best Western

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Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Chris, I am very to happy to hear that your experience here was an excellent one. We have a very large facility that can accommodate many different groups. I am glad you were able to utilize the large public spaces for your group. We find it ideal for gathering of teams, families and groups. Everyone has a little privacy and... More 

Nashville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We chose to stay here to redeem some rewards points on our getaway weekend from Nashville. I was very pleased with the property and the amenities. Rooms were very clean, and actually staying here we ending up exploring some of southern Indiana as well.

Review collected in partnership with Best Western

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Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Brian, Thank you for your kind comments. We are glad you enjoyed your stay and our town, as well. Even though we are only 1 mile from Downtown Louisville, we are perfectly situated for a leisurely stroll through quaint downtown New Albany. We have some great local shopping and excellent restaurants. We look forward to your next visit so we... More 

Toledo, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My photography company had booked a wedding in New Albany. We had no problems with the hotel, it was clean and the staff was friendly. We even had a chance to use the hotel indoor pool which was a great way to decompress after a 13 hour wedding. Would definitely stay here again when we are in town for a... More 

Review collected in partnership with Best Western

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Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Laura, Thank you for taking the time to tell us about your experience. I am thrilled you enjoyed your stay, even though you had to work most of the time. We find that guests love our olympic-sized swimming pool after a long day's work or a weekend of play. It certainly helps you unwind. We can't wait to see you... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was a little suspect of the outside but don't judge a book by its cover. This hotel has been recently renovated and is clean and well designed. Had a great night with new pillows and bedding in a nice size quiet room. Family friendly. Nice breakfast and pool are just a few of the amenities. Wonderful staff took excellent... More 

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Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Chuck, Thank you for taking the time to provide feedback of your stay. I am glad you enjoyed our recent renovations! We can't wait to see you in the near future and show you more! More 

Top Contributor
52 reviews 52 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in the area for a gymnastics meet. Had a great overnight at the best western plus. Rooms are nothing special but clean, beds comfortable and sheets good. Very dark rooms which is good for sleep. Staff was very friendly and helpful. Breakfast typical but hot and the lady who was keeping it all stocked was friendly. The best... More 

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Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for your kind comments! We strive to be the best hotel in the area and provide our guests with an exceptional stay. I am thrilled to know you enjoyed our Olympic-sized swimming pool. We look forward to seeing you again soon! More 

Knoxville, TN
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 8, 2015

This is a new hotel in New Albany IN. We have stayed here twice in the last year. We usually choose this hotel because of the proximity to West Louisville, which is roughly 5 mins drive away. The hotel is one of the better BW's that I've stayed at. I would definitely stay here again.

Was this review helpful? Yes 2
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Ms. Murphy, Thank you for your kind words. We are very glad to hear you enjoy our newly remodeled hotel. We are continuing to make even more improvements, like a major upgrade to our breakfast area. We can't wait to show you on your next visit. We will see you soon! More 

Avon, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 2, 2015

This is one of the nicer Best Western locations in which we have stayed. The new remodel is very nice and the decor' is trendy and well done. Close to Louisville and many attractions while feeling away and secluded.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Mr. Hatfield, Thank you for taking the time to share your comments about our hotel. I am pleased to hear you enjoyed our remodeled hotel. We strive to provide the best guest experience in the city! We have made even more changes since your recent visit, including an upgrade to our breakfast area. We look forward to your next visit... More 

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