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Hampton Inn New Albany

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506 West Spring Street, New Albany, IN 47150
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Hampton Inn New Albany
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Hampton Inn New Albany
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186 reviews from our community

Traveler rating
    64
    39
    33
    27
    23
See reviews for
48
34
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64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (186)
  • Mar-May only
    (53)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (43)
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United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

Do not stay at this hotel, they charged me three different charges on my credit card for only two nights. We attempted to correct this while at the hotel, and they said they would have to get a manager to do it. I left my name and number and no one has called me back! Terrible customer service!!!

Review collected in partnership with Hampton

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Senior Contributor
30 reviews 30 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We were looking for a place to stay on our trip back from pigeon forge TN to Missouri. Hotels in Louisville were very expensive and some were completely booked due to some kind of sporting event that was taking place. We found this hotel and were slightly skeptical upon our arrival to New Albany. We were very happy with the... More 

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Dayton, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I had made a reservation online for a two double bed room for one night. Upon arrival we were erroneously given a room with one king bed. I asked for a new room and the one we received was another king bed and in awful condition! The bed looked as if something was buried underneath the covers and the room... More 

Was this review helpful? Yes 1

Travelers are raving about these New Albany hotels

Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Good location to attractions, dining and a very nice small town effect. Rooms were very clean and comfortable, pool was being repaired, hopefully it will be done soon for the next guests who arrive and wish to use the pool. Good complimentary breakfast, lots of choices, hot or cold foods.

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southern illinois
Top Contributor
85 reviews 85 reviews
26 hotel reviews
121 helpful votes 121 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Here is what was room with my room last weekend 1. The door could be pushed open from the hall. The only way to lock the door was from the inside. 2. There was a crack between the AC unit and window. I could see daylight and hear the birds outside my window. 3. My toilet was clogged. I told... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Hampton is typically my hotel of choice- but this stay was not great. There is a lot of construction taking place which is good, but until then the hotel is very dated. The workout room has broken equipment which is disappointing. Had I known all that was taking place in the hotel I would have gone elsewhere.

Was this review helpful? Yes 1
Belle River, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

The rooms were quiet, clean, the beds and pillows were excellent. Breakfast is good, but we choose to dine out. The location very close to artisan cafe's and restaurants in New Albany. It is also very close to downtown Louisville and all of its attractions. I recommend this location.

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Fairfield, United States
1 review
3 of 5 stars Reviewed April 14, 2015

We arrived late at night and found out we only had one set of towels. We were staying 2 days and our towels were never replaced so we had to ask for some, then given 2 bathmats and no handtowels. The housekeeping staff needs improvement.

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Chillicothe, Ohio
Contributor
19 reviews 19 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 4, 2015

Our family gathered at this hotel for a wedding nearby. We were so well taken care of as we shuffled in and out for rehearsals, shopping, and the wedding. We especially enjoyed the breakfast and the excellent service there. Having the nice lobby and breakfast area to join up with each other was so appealing.

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New Albany, United States
1 review
3 of 5 stars Reviewed March 30, 2015

My room was dirty. Bath tub wasn't cleaned. 2X4 scrap left in room. Bugs in room. Definitely sub-standard for a Hampton. I am hopeful that this will be resolved in time for my visit to the area again in 12 months.

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