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All 2 New Albany hotels

Hampton Inn New Albany

2.5 of 5 Hotel   |   506 West Spring Street, New Albany, IN 47150
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Ranked #2 of 2 hotels in New Albany
A recent review
4 of 5 stars reviewed 5 days ago
Vicki A Brunswick, Md.
  • Overview
  • Reviews (140)
  • Photos (24)
  • Amenities
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  • Room tips (13)
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140 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
19 reviews 19 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This is probably the worst hotel in which I have ever spent the night. The disgusting smell alone was enough to give it that distinction. The room was dirty and the desk clerk sent me in the wrong direction to my room. The enormous stains in the carpet should have cause the room to be out of service. Plus, it... More

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Brunswick, Md.
Top Contributor
116 reviews 116 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our greeting at this Hampton Inn seemed just a little 'off' when we arrived, although our attendant was pleasant enough. Our room was not what we had reserved (king bed with desk) but rather 2 queen beds with a round table and no desk. When we told the attendant this, she was a little defensive and said they were completely... More

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Lorton VA
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This Hampton Inn had the nicest staff of any Hampton Inn I've ever stayed in. They were incredibly welcoming and kind. We were there for my son's Ironman competition in Louisville and they prepared "to go" breakfast bags for us for a 4 am pick-up, with additional items in the athlete's bag. I had called ahead to request adjoining rooms... More

Was this review helpful? Yes 1
Moore, Oklahoma
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel was very good overall. My only complaint is that the bed wasn't very comfortable. I have stayed at many Hampton Inns, and this was the least comfortable bed of all the Hampton Inns I have visited. However, the location is great being so close to Louisville, and the hotel was clean. The staff was professional and friendly.

Was this review helpful? Yes
16 reviews 16 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Second time we have stayed here. Heather, hotel clerk, was very helpful, friendly and courteous. Our room was clean, breakfast had a variety of food, morning staff was very nice. The only disappointment was the low lighting in the room, especially the bathroom area. Would recommend they place a pull-out mirror on the bathroom wall. However, will stay here again.

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Broomfield, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

This facility is in dire need to refurbish. Carpet, paint, etc. Just feels and looks old and tired. Rooms are not in as bad a condition as general areas. Housekeeping was terrible. It was a family death that took us to this location and the lack of housekeeping service here added to our stress

Review collected in partnership with Hampton

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Columbus, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

First, I travel every week for work and choose Hampton Inns primarily but from the minute I pulled in to this property, I was leery. This hotel does not seem to be in a great area and was definitely not up to Hampton standards. The rooms felt more like an motel- old and very worn. The shower was gross for... More

Was this review helpful? Yes 1
Waxahachie, Texas
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We happened to end up in New Albany, IN, one night on our vacation. Decided to try the Hampton Inn but they were booked. Two guys overheard our conversation and said that they had booked 4 rooms for a bachelor party but only needed 3 so we were welcome to buy their room if we wanted. The staff made the... More

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HamptonInn-NewAlbany, General Manager at Hampton Inn New Albany, responded to this review

Joye H, Thank you for taking the time to review our hotel. I appreciate you comments and glad you were able to take advantage of the other guest overbooking. I am also pleased you and your 10 year old were able to take advantage of the pool. Please come back the next time you are in town. Chris Nokes More

Valparaiso, Indiana
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I am a Hilton Honors Member - and normally love all the brands. But this place is bad. Nice employees, but dirty room (101) bugs, stained wall paper, dirty tub - yuck. Very noisy in room 101. This place must be hit or miss depending on the rooms not all reviews are bad - but seriously consider another hotel.

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HamptonInn-NewAlbany, General Manager at Hampton Inn New Albany, responded to this review

Patty S. I am sorry your experience was not to your satisfaction. Please contact me directly at the hotel to discuss your stay further. Chris Nokes More

Indianapolis, United States
1 review
5 of 5 stars Reviewed July 23, 2014

This hotel is tops! Staff is wonderful, very pleasant to deal with. The room was clean and the bed oh so comfy! It had been awhile since we stayed at a Hampton and I had forgotten how wonderful, clean, and comfortable it was.

Review collected in partnership with Hampton

Was this review helpful? Yes
HamptonInn-NewAlbany, General Manager at Hampton Inn New Albany, responded to this review

Caroline P. Thank you for such a nice review. I have shared your survey with the staff and everyone is appreciative. Please stop by again the next time you are in the area. Chris N. More

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Additional Information about Hampton Inn New Albany

Address: 506 West Spring Street, New Albany, IN 47150
Phone Number:
Location: United States > Indiana > New Albany
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn New Albany 2.5*
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Also Known As:
Hampton Inn New Albany Hotel New Albany
New Albany Hampton Inn

24 photos of this hotel

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All traveler photos (10)
Room/suite (4)
Bathroom (1)
Other (5)

Management photos: Courtesy of the property manager

All management photos (15)
Business center/function rooms (1)
Hotel & grounds (2)
Dining (5)
Room/suite (4)
Pool/beach area (1)
Other (2)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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