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Holiday Inn Express Hotel & Suites Muncie

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4201 West Bethel Pike, Muncie, IN 47304
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Holiday Inn Express Hotel & Suites Muncie
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81 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Leavenworth
1 review
3 of 5 stars Reviewed 3 days ago NEW

June 29, 2015. After completing my stay at the Holiday Inn Express & Suites in Muncie, IN, Ms. Tiffney Kelley, night desk clerk, actions were absolutely outstanding and she deserves employee of the year recognition. Ms. Kelley went above and beyond to assist me in a minor rental car crisis. Ms. Kelley’s actions speak very highly of IHG and she... More 

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Waldo C We extend our apology for this issue. We have rewarded Tiffany and shown her all the great things you had to say about her. For Chris at the front desk, we are have used this as training opportunity for Christopher and the rest of the front desk regarding this issue. He has improved on his guest relations skills.... More 

Monticello, Indiana
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed one night at the Holiday Inn in Muncie for my son's freshman orientation. The front desk clerk, Chris, was so nice and sweet. My room was nice. The breakfast was a better than your average continental breakfasts. They had the typical stuff plus b& gravy, bacon, sausage and eggs. And Hot cinnamon rolls! The only issue I had... More 

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good afternoon, Thank you so much for your review of our hotel. I do apologize for the domestic disturbance. That is not a usual occurrence at our property. Our staff, due to the nature of the disturbance felt it prevalent to have it be taken care of by law enforcement and those guests were then escorted from the property. In... More 

elkhart
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is our 2nd time there. It is Very clean and close to Ball State. Nice friendly staff. My bed was very comfortable with nice linens. The continental breakfast was good with a good variety. We will visit again once our daughter starts college in the Fall.

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good afternoon, Thank you so much for your review of our hotel. It is wonderful to hear that we were able to provide a comfortable stay for you during orientation. I look forward to taking care of you in the fall and for any accommodation needs you may have in the future! All the best, Kacey Ecker Sales Manager kecker@portfoliohotels.com More 

Yorktown, Indiana
1 review
5 of 5 stars Reviewed May 4, 2015

I am so impressed with the staff at this hotel. My sister and niece were visiting for the weekend by way of surprise, so I was a bit caught off guard by their arrival. When my niece mentioned that she wanted to swim offhandedly, I thought of hotels in the area and remembered that Holiday Inn was always popular years... More 

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good afternoon, Thank you so much for your review of our property here in Muncie. It is so wonderful that our staff were able to provide a great experience for you! I look forward to seeing you in the future. Warmest regards, Kacey Ecker Director of Sales kecker@portfoliohotels.co More 

Overland Park, Kansas, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 3, 2015

Stayed at this hotel this weekend while we were in town for my bro-in-law's graduation from Ball State. Rate was reasonable, the hotel is in a convenient location, and the room was exactly what we needed. The bed was comfortable, and our room (a corner suite) was nice and quiet, in spite of it being on the ground floor. AC... More 

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good morning, Thank you so much for your review of our hotel. It is so wonderful to hear that our staff were able to accommodate you on our stay with us. We look forward to taking care of any accommodation needs you may have in the future when you stay in Muncie and we truly appreciate your recommendation. All the... More 

Cincinnati, Ohio
Level Contributor
86 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 21, 2015

We stayed here while on a college visit to Ball State. I highly recommend this hotel for college visitors. It is very conveniently located to the college. Resaurants and stores are close by too. Staff was very friendly. Check in was very easy. Pool and hot tub looked very nice. There were lots of choices for breakfast. I was really... More 

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Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good morning, We truly appreciate your feedback. I am glad to hear that you could start your day right with our Express Start breakfast options. We look forward to accommodating you on future stays in Muncie! Warmest regards, Kacey Ecker Sales Manager Kecker@portfoliohotels.com More 

Muncie, Indiana
1 review
2 of 5 stars Reviewed April 12, 2015

The hot tub was not hot at all. In fact, it was colder than a normal bathtub. The breakfast had stale or hard bread. The owner stared and watched people while at breakfast which made my family uncomfortable. The room was not worth the price we payed. The front desk staff at night did not seem interested in taking care... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Dear Moshaw, Thank you for staying with us and providing us with your valuable feedback. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with our facilities and services. We appreciate the candid feedback we receive and welcome any opportunity to improve. While we understand that... More 

Kokomo, Indiana
1 review
5 of 5 stars Reviewed April 11, 2015

Last week I had to travel to Muncie, Indiana on a family emergency. I made a reservation at the Holiday Inn Express right in the center of town. The reservation process was easy. I just did it over the phone on my way to town. When I arrived at the hotel the agent that greeted me was very friendly. Her... More 

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good morning, Thank you so much for your review of our hotel here in Muncie. It is so wonderful to receive feedback from customer service professionals. I am so glad that our staff was able to accommodate you and that you enjoyed our newly renovated rooms. When you are in the area in the future it would be our pleasure... More 

Indianapolis, Indiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 15, 2015

The hotel was very easy to locate. When first entering the hotel, the lobby area appears very unimpressive. However, at the front desk I heard that the hotel was undergoing renovations. The rooms itself were very satisfactory. The rooms were quite large and were clean. The room provided microwaves and fridges could ve requested from the front desk. The complimentary... More 

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good morning, Thank you, first and foremost, for your review of our hotel. We welcome the opportunity to improve and provide a better experience for our guests. I am glad to hear that you enjoyed our newly renovated rooms. We will be undergoing lobby and common area renovations soon, hopefully by the time you next stay in Muncie! Warmest regards,... More 

North Canton, OH
Level Contributor
99 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed February 4, 2015

Even though we stayed for several days during the renovation process, the construction crews and disruptions were minimally invasive. The hotel management seemed to have the process well in hand. Check in was simple, easy and the staff was courteous. We did need to remind the staff to do a better job cleaning the ice and snow off the handicap... More 

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good morning, Thank you so much for your review of our hotel here in Muncie. It is wonderful to hear that our staff was able to accommodate your needs during your stay with us. Our renovations are now finished and we look forward to your enjoyment of them in the future. All the best, Kacey Ecker Sales Manager Kecker@portfoliohotels.com More 

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