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Holiday Inn Express Hotel & Suites Muncie

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4201 West Bethel Pike, Muncie, IN 47304
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Muncie
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86 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Decatur, Indiana
Level Contributor
220 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is conveniently located only minutes from Interstate 69, Muncie's historic downtown district and Ball State University. Actually, the football stadium is within walkable distance for the reasonably fit. They have an indoor, heated pool and whirlpool, and Fitness Center. Of course, right off the lobby is their free Express Start Breakfast Bar with various hot and cold items... More 

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New Lebanon, Ohio
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were in for a class reunion and we came into town earlier than expected. Jessie, the front desk clerk, checked us in early (11:00 am) and we were able to rest up before the reunion. All the staff were smiling and friendly. Our room was very spacious and clean. The free breakfast was tasty and filling (scrambled eggs, turkey... More 

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Anthem, Arizona
Level Contributor
61 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was adequate for our 1 day stay to participate in the Muncie half Ironman in July 2015. It wasn't fancy but the staff was friendly and it was clean. Since the triathlon is far out there aren't any hotels that are close to the race start. This hotel was a good choice. Plenty of places to eat nearby.

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Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Thank you for your positive review. I am glad that you enjoyed your stay and that we were able to accommodate you for the Muncie Half Ironman. We look forward to a visit for future events and races and would happily do our best to accommodate a first floor reservation for your needs during a future stay. Thank you so... More 

Atlanta
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 22, 2015

I generally always stay at the Muncie Hampton Inn, but I might be a convert to the Holiday Inn Express!! I was worried because they have some smoking rooms, but there was absolutely no cigarette smell anywhere in the hotel. The front desk staff is very welcoming and friendly, breakfast was excellent and the pool and hot tub looked nice... More 

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Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Half_runner Thank you for you comment. As for smoking rooms, everywhere in Indiana is Smoke Free. Delaware County, was one of the first counties in the state to go Smoke Free., so you can rest assured no smoking smell will be present EVER at our property. Our hot tub was newly refreshed just like the room you stayed in and... More 

Columbus, Ohio
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 10, 2015

You can't really go wrong here because it is in a great location, priced about average, it's clean, and I had very solid customer service. I do hate the fact there is not a good gym but they do have a little deal with the YMCA you can pay 5 bucks for a day pass there as a hotel guest.... More 

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Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Hi Judthestudo2: Thanks for the positive review. I will let the front desk, breakfast and housekeeping know you had wonderful customer service! We will be finishing up our remodel in the late fall and will have a much larger workout facility to meet the needs so you do not have to go to the YMCA! As for the HVAC, I... More 

Leavenworth
1 review
3 of 5 stars Reviewed June 29, 2015

June 29, 2015. After completing my stay at the Holiday Inn Express & Suites in Muncie, IN, Ms. Tiffney Kelley, night desk clerk, actions were absolutely outstanding and she deserves employee of the year recognition. Ms. Kelley went above and beyond to assist me in a minor rental car crisis. Ms. Kelley’s actions speak very highly of IHG and she... More 

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Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Waldo C We extend our apology for this issue. We have rewarded Tiffany and shown her all the great things you had to say about her. For Chris at the front desk, we are have used this as training opportunity for Christopher and the rest of the front desk regarding this issue. He has improved on his guest relations skills.... More 

Monticello, Indiana
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 22, 2015

I stayed one night at the Holiday Inn in Muncie for my son's freshman orientation. The front desk clerk, Chris, was so nice and sweet. My room was nice. The breakfast was a better than your average continental breakfasts. They had the typical stuff plus b& gravy, bacon, sausage and eggs. And Hot cinnamon rolls! The only issue I had... More 

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Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good afternoon, Thank you so much for your review of our hotel. I do apologize for the domestic disturbance. That is not a usual occurrence at our property. Our staff, due to the nature of the disturbance felt it prevalent to have it be taken care of by law enforcement and those guests were then escorted from the property. In... More 

elkhart
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 17, 2015

This is our 2nd time there. It is Very clean and close to Ball State. Nice friendly staff. My bed was very comfortable with nice linens. The continental breakfast was good with a good variety. We will visit again once our daughter starts college in the Fall.

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good afternoon, Thank you so much for your review of our hotel. It is wonderful to hear that we were able to provide a comfortable stay for you during orientation. I look forward to taking care of you in the fall and for any accommodation needs you may have in the future! All the best, Kacey Ecker Sales Manager kecker@portfoliohotels.com More 

Yorktown, Indiana
1 review
5 of 5 stars Reviewed May 4, 2015

I am so impressed with the staff at this hotel. My sister and niece were visiting for the weekend by way of surprise, so I was a bit caught off guard by their arrival. When my niece mentioned that she wanted to swim offhandedly, I thought of hotels in the area and remembered that Holiday Inn was always popular years... More 

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good afternoon, Thank you so much for your review of our property here in Muncie. It is so wonderful that our staff were able to provide a great experience for you! I look forward to seeing you in the future. Warmest regards, Kacey Ecker Director of Sales kecker@portfoliohotels.co More 

Overland Park, Kansas, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 3, 2015

Stayed at this hotel this weekend while we were in town for my bro-in-law's graduation from Ball State. Rate was reasonable, the hotel is in a convenient location, and the room was exactly what we needed. The bed was comfortable, and our room (a corner suite) was nice and quiet, in spite of it being on the ground floor. AC... More 

Was this review helpful? Yes
Kasey E, Director of Sales at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Good morning, Thank you so much for your review of our hotel. It is so wonderful to hear that our staff were able to accommodate you on our stay with us. We look forward to taking care of any accommodation needs you may have in the future when you stay in Muncie and we truly appreciate your recommendation. All the... More 

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