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Holiday Inn Express Hotel & Suites Muncie

2.5 of 5 4201 West Bethel Pike, Muncie, IN 47304
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Holiday Inn Express Hotel & Suites Muncie
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Holiday Inn Express Hotel & Suites Muncie
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63 reviews from our community

Traveler rating
    17
    22
    10
    8
    6
See reviews for
27
11
6
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Terre Haute, Indiana
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We regularly stay at Holiday Inn Express hotels and are Priority Club members; the front desk service this weekend in Muncie was more than disappointing. We were part of a block of rooms reserved for my son's wedding in Muncie this past weekend and have stayed in this hotel in the past with no issues; however, this weekend was an... More

Was this review helpful? Yes
Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Dear Angie- I am so sorry there was so much confusion. Due to our reservations systems I did let the front desk know that if there are early arrivals for the wedding, there will need to be 2 separate reservations. I understand that this can be troublesome, and upon our renovation to our property we are getting an upgrade to... More

St. Petersburg, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 17, 2014

The linens were great, the breakfast was really a good and the location was perfect for our trip. It was close to the university and also to restaurants and stores. The in-room wi-fi was fast. I would stay here on future trips to Muncie.

Was this review helpful? Yes
Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

MP Thank you so much. I am glad you had a wonderful experience. Next time you are this way, please stay with us again as we are working on getting faster Wi-Fi and we will be undergoing a remodel. I would personally love for you to come stay with us again! Thank you so much More

Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 29, 2014

I traveling on vacation, I unexpectedly stopped in Muncie, IN. My preferred hotel chain is Hilton, but the Hampton Inn and Suites was booked full. I walked into the Baymont and it smelled like smokey dogs, so I ran out. As I was driving back toward the Hampton I noticed the Holiday Inn Express right across the street. The Outside... More

Was this review helpful? Yes
Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Jon T Thanks for the review. I am sorry to hear we are not your desired hotel, but we were able to meet your lodging needs. I would highly suggest giving IHG properties another try. I am glad that we meet and hopefully exceeded your expectations. We will be undergoing a remodel and will have more up to date and... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 13, 2014

We usually have good Holiday Inn experiences. However, this hotel was not up to par. The bathroom ceiling was moldy. There was a water stain on the ceiling of the bedroom. The overall room was mildewy to the point where our luggage had the mildew odor in it when we got home. We didn't ask for a different room, because... More

Was this review helpful? Yes 1
Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Mike N I am so sorry to hear about your stay. I have notified our maintenance team of this issue and it will be resolved. We are aware that our hotel is dated and we have been acquired by a new management company and in the late fall we will be undergoing a new remodel throughout the entire property. I... More

Newburgh, Indiana
2 reviews
5 of 5 stars Reviewed April 14, 2014

As background, in September 2013 I booked two rooms at a hotel in Muncie for the weekend of April 12th - one of the busiest weekends in Muncie, IN the entire year. Our party of six drove the 240 miles to Muncie - excited about the weekend with our son at Ball State - to discover the hotel we had... More

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Brooklyn T, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Dear Ball_State_Dad, Thank you so much for sharing your positive thoughts with us! I am so glad we were able to exceed your expectations and Kate was able to provide you accommodations with excellent customer service. I will make sure she sees your kind review! We pride ourselves on our friendly staff and service and I am happy your experience... More

Porter, Indiana
Contributor
17 reviews 17 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 25, 2014

I read the other reviews of hotels in Muncie, and I must comment that one cannot expect the same service/atmosphere/amenities as in a resort or highly competitive market. If you are in Muncie, you are probably there for some activity at Ball State and will not be spending alot of time at the hotel. In other words, the hotel will... More

Was this review helpful? Yes
Brooklyn T, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Dear SPKK06, Thank you for taking the time to share your thoughts with us! I am glad your experience at our hotel was a positive one! While we realize we are located in a smaller market it is our goal to provide the most friendly service and best accommodations possible for each and every guest that visits us. I hope... More

Walkerton, Indiana
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 6, 2014

We were on a college visit to Ball State. Based on others reviews we decided on Holiday Inn Express. The room was clean and a nice size for a two double bed room choice n/s, the staff friendly and helpful. We arrived after dark and ready for dinner. They gave us a list of area restaurants listed by type of... More

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Brooklyn T, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Dear TBMWE, Thank you for taking a moment to review our hotel. We appreciate your kind words! We pride ourselves on our friendly staff and clean rooms and I am glad we were able to leave a positive impression with you. We will welcome you back to Muncie and our hotel anytime and I look forward to hosting you again... More

Pewaukee, Wisconsin
Contributor
20 reviews 20 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 22, 2014

*** The low rating is based on other Holiday Inn Express hotels - it's above a 2 star rating over all but not in comparison to other properties. -Yes, one of the older Holiday Inn Express's in their chain -No NBC -fitness center has 3 pieces of adequate equipment - treadmill, elliptical and recumbent bike. It is VERY warm in... More

Was this review helpful? Yes 1
Brooklyn T, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Dear Aimee C., Thank you for taking a moment of your time to share your thoughts with us! We appreciate all feedback and can use every guest review as an opportunity to better our hotel. While we pride ourselves on our friendly staff, we are aware that our product is dated and in need of some attention. We actually have... More

Bowling Green, Kentucky
Top Contributor
337 reviews 337 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 21, 2013

We are frequent visitors to Muncie, and have tried almost all of the hotels. We come to find this hotel, overall, the best. 1st off, it isn't the newest, most modern, but it is VERY adequate, clean & reasonably priced. The staff of workers are CLASS people !!! As an explanation, the hotel nearby was new, more expensive, but we... More

Was this review helpful? Yes 1
Brooklyn T, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Dear JpDrumr, Thank you so much for your kind review! We are delighted you had such a wonderful experience at our hotel. We pride ourselves on having an excellent staff of people who put the guests first! JR is quite a hospitable fellow and I am glad he made your visit that much more enjoyable! We are honored you can... More

Atlanta
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 29, 2013

The staff really set this hotel apart! We were greeted at the door and again at the front desk by very friendly, personable people. Our first room wasn't as clean as we expected but the girl at the front desk promptly and very apologetically moved us to another room which was just fine. Breakfast is excellent and the lady who... More

Was this review helpful? Yes
Brooklyn T, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Finally Flying, Thank you for taking a moment to give us your feedback! Your opinions matter to us and we appreciate your kind words. I am sure our staff will be delighted at such a great review of your stay! They work really hard to provide a great service to our guests. We hope to host you again during your... More

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Additional Information about Holiday Inn Express Hotel & Suites Muncie

Address: 4201 West Bethel Pike, Muncie, IN 47304
Phone Number:
Location: United States > Indiana > Muncie
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Muncie 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Muncie
Holiday Inn Express Muncie
Holiday Inn Muncie
Muncie Holiday Inn

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