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Holiday Inn Express Hotel & Suites Muncie

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4201 West Bethel Pike, Muncie, IN 47304
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Holiday Inn Express Hotel & Suites Muncie
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Holiday Inn Express Hotel & Suites Muncie
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73 reviews from our community

Traveler rating
    20
    27
    10
    9
    7
See reviews for
29
13
6
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2015

The hotel was very easy to locate. When first entering the hotel, the lobby area appears very unimpressive. However, at the front desk I heard that the hotel was undergoing renovations. The rooms itself were very satisfactory. The rooms were quite large and were clean. The room provided microwaves and fridges could ve requested from the front desk. The complimentary... More 

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North Canton, OH
Top Contributor
97 reviews 97 reviews
50 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed February 4, 2015

Even though we stayed for several days during the renovation process, the construction crews and disruptions were minimally invasive. The hotel management seemed to have the process well in hand. Check in was simple, easy and the staff was courteous. We did need to remind the staff to do a better job cleaning the ice and snow off the handicap... More 

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Perrysburg, Ohio
Top Contributor
102 reviews 102 reviews
50 hotel reviews
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed January 18, 2015

For business travelers, the HI Express brand generally proves to be dependable and this property is no different. The staff was very friendly and the hotel is currently being upgraded. While it didn't effect me, you might want to call ahead and book away from the painters. The internet worked well. Tip: this would be a great place to stay... More 

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Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

Great place to stay! Recently remodeled....nice comfy clean bedding. We reserved two connecting rooms, which worked out quite well for our family trip. Plenty of towels in bathroom. Front desk staff was extremely helpful and pleasant throughout our stay. Will definitely stay at this HI again, when we are visiting Muncie.

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Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Cargirl36- I am so pleased that you and your family enjoyed the stay. Next time you are in town, we would love to have you stay again and see the finished remodel of our hotel! We work hard to make sure our guests feel warm and welcome!! If there is anything I can do to make your stay even better... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2014

Good nights rest, very quite, very comfortable, price ok considering it is a university town. Great breakfast, lots of variety, be sure to get a cinnamon roll, nice staff. Hot tub was nice and pool was also nice and clean. If I am ever in Muncie, you can bet I will stay here.

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Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Tony- I am so glad you enjoyed your stay here!! We would love for you to come back!! Maybe next time we could even send you some of our famous cinnamon rolls back home with you!!! More 

Tampa, Florida
1 review
5 of 5 stars Reviewed December 15, 2014

Kyle did everything he could to make our stay great. The entire staff will go out of their help and to get what you need. We will stay here again. Easy drive to downtown and to Ball State good food and sprites.

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Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Rail1967- Thank you so much!! We strive hard to make sure we treat our guests as they were staying at our own homes!! I am so happy to hear you enjoyed your stay in Muncie!! Please feel free to contact me or the hotel to make your next reservation as our renovations will be completed over the next month or... More 

Dearborn Heights, Michigan, United States
1 review
2 of 5 stars Reviewed December 9, 2014

I'm an IHG platinum member and stay at many of their chains including Holiday Inn Express -- normally a trusted name, this particular location let me down in 4 particular ways: 1. Manual heating/cooling that even on "Heat Low" quickly warmed the room to an uncomfortable temperature. 2. Impossibly slow Wi-Fi. Using speedtest.net, I registered *peak* speeds of 0.96MB/s. This... More 

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Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Steve K- I am so sorry your stay was not up to par. We are undergoing a multi-million dollar renovation, that will be completed in mid-January. I have spoke to our maintenance staff about your HVAC unit and they have repaired that and are checking the others in the hotel rooms to help ensure their are no other problems. As... More 

Bowling Green, Ohio
1 review
1 of 5 stars Reviewed December 7, 2014

We checked in and before going to our room went out for the evening. Upon entering the room later, our "non-smoking" room smelled of old, room deodorizer covered cigarette smoke. The bathroom had dirt and mold around the bathtub and in the grout. The ceiling had mold. We informed the front desk and they gave us a different "upgraded" room... More 

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Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Travelerx4D- I am so sorry you had trouble with a covered up smoke-smell. Our entire property is smoke free and this should not have been an issue. We are undergoing a multi-million dollar renovation, new wallpapers, ceiling, furniture, tiles, etc... I would like for you personally to contact me at 765-289-4678 ext 408 or email kecker@portfoliohotels.com to discuss this matter.... More 

Top Contributor
149 reviews 149 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 11, 2014

Friendly staff...clean and inviting room and clean and good spa that was exactly the right temperature. Breakfast was warm and very good. Highly recommend this holiday inn if you are staying in muncie or traveling through on I69

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Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Roger47993- I am so glad you enjoyed your stay!! We are undergoing a multi-million dollar renovation and I would love the chance to exceed your expectations again!! Please feel free to contact me at 765-289-4678 and it would be my pleasure to assist your with your travels in the area. More 

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 5, 2014

Huge quiet room and good breakfast was a great start to this business trip. Close proximity to plenty of restaurants and some shopping outlets was good. The room was good for business needs with good wifi. Short stay by enjoyable.

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Kasey E, Sales Manager at Holiday Inn Express Hotel & Suites Muncie, responded to this review

Loogle0504 Thank you!! You must have traveled a long way to see come see us in Muncie! We are undergoing a multi-million dollar renovation so our rooms will be more modern and still quiet. Also, the WiFi will be even faster for your next stay. Please feel free to contact me at 765-289-4678 next time you come back to the... More 

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34 photos of this hotel

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Room/suite (15)
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Pool/beach area (2)
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