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The Croft

381 Canterbury Road, Kennington, Ashford TN25 4DU , England
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The Croft
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79 reviews from our community

Traveler rating
    8
    15
    8
    15
    33
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (79)
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    (16)
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    (16)
  • Dec-Feb only
    (19)
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Folkestone, United Kingdom
2 reviews
2 of 5 stars Reviewed February 18, 2015

Was a bit confused with 3 bells at the front door with a "please ring" underneath.I pressed 2 bells with no answer & my partner then used the door knocker & we were met by a staff member who informed us that the door wasn't shut - we only needed to have pushed it open !!! Room 17 had good... More 

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Essex
Senior Contributor
48 reviews 48 reviews
43 hotel reviews
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed February 12, 2015

Dreadful place. We have stayed here before (a few years ago) and it was Ok so I didnt bother checking the Trip Adviser reviews, what a mistake! I dont know what has happened since we stayed before but it has really gone downhill. We arrived at the hotel about 2.30-3.00 (not an unreasonable time I don't think). The place was... More 

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Travelers are raving about these Kennington hotels

1 review
1 of 5 stars Reviewed February 1, 2015

I stayed at this awful place for one terrible night and the room they put me in had a broken window so from the start it was freesing cold with a awful draft that felt like 20 mph gusts... Then they turned off the heating!! We got no sleep at all... In the morning no one showed up to the... More 

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Ashford, England, United Kingdom
1 review
1 of 5 stars Reviewed January 5, 2015

We booked one night at this hotel (if you can call it a hotel). When we arrived we had to ring the bell and waited for quite some time for someone to come to the door. When finally somebody opened the door we entered a reception area that was not the cleanest I must say with what looked like a... More 

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London, United Kingdom
Top Contributor
146 reviews 146 reviews
90 hotel reviews
151 helpful votes 151 helpful votes
1 of 5 stars Reviewed December 13, 2014

The welconme siad it all; they got the reservation wrong, that was my fault evne though it was not, tried to charge me more, then said I was lucky. the guiy was rude, not sure he understood english and looked as if he had just got out of bed at 4pm. The room was okay, needs double glazing and better... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 5, 2014

Stayed here for the night before a trip to France. Arrived to empty reception desk, rang bell and had to walk round to kitchen and call out. Room was cold, window open and at front of building which is on main road. Only single glazing so very noisy all night. Carpets dirty, huge cobwebs in room, congealed hair in the... More 

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1 review
4 of 5 stars Reviewed November 2, 2014

I needed an en suite room for one night in order to attend functions in Ashford and Wye, so the Croft was ideally situated. I decided to ignore bad reviews on this site and was very glad I did as they were grossly unfair. My single room was comfortable, clean, nicely decorated with an immaculate shower/toilet having Persil white towels... More 

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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed October 17, 2014

A great, clean, affordable accommodation which had everything I needed. The staff were polite snd the manager very helpful and approachable. I was only booked for one night but lengthened my stay here. Definitely have no reason to not recommend. I would choose The Croft again!

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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2014

We booked in with serious delays and misunderstanding. The management is really not interested in doing his duties. I suggest that he take a people skills course ASAP and a health and safety course. Restaurant food is not good I'm sorry to say😦😦😦😦

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 8, 2014

Stayed here for one night, arrived in check in time but no one around and all the lights were off? ended up spending and eating in the pub up the road, not welcoming tired and dull. Ended up checking in later to be told we should have pushed the door harder and came in? Rooms were dirty spiders were everywhere.... More 

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